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Consumer Complaints

BBB Accredited Business since 04/01/1999

Great Result Landscaping Service Inc

Phone: (253) 927-3711

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
08/01/2013Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: None of the Above - Repair Complaint Issue

Complaint: My lawn was being mowed when a rock flew up and crashed into my window, causing the window to chip. I called ***** to let him know on July 1st. ***** returned my call on July 7th. ***** was very defensive with a nasty tone of voice as he told me that he can't be responsible for replacing my window. He said our yard is not properly seeded with grass and that the yard contains rocks and weeds. He said that he would pay for half of the window. My yard is grass, which is why it was being mowed and is not full of rocks and weeds. The conversation turned argumentative. I don't believe that my having any additional conversations with ***** will have a positive outcome. Bottom line---if not for the lawn being mowed, my glass would not be chipped. ***** is responsible for the damage.

Consumer's Final Response
My window has been replaced! After you contacted Great results, they contacted me to have the window fixed. Thank you!

********* *****

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Industry Comparison| Chart

Landscape Maintenance, Lawn Maintenance, Landscape Contractors


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