BBB Accredited Business since

Luxury Bath of Seattle

Additional Locations

Phone: (206) 605-2284 Fax: (425) 881-7772 View Additional Phone Numbers 18388 Redmond Fall City Rd, Redmond, WA 98052 http://www.luxurybath.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers bathroom remodel and construction services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Luxury Bath of Seattle meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Luxury Bath of Seattle include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Luxury Bath of Seattle
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: October 30, 2003 Business started: 03/01/2001 Business started locally: 03/01/2001 Business incorporated 03/08/2001 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Type of Entity

Corporation

Business Management
Mr. Raz Gunderman, President Mrs. Hila Michaely, Office Manager
Contact Information
Principal: Mr. Raz Gunderman, President
Customer Contact: Mrs. Hila Michaely, Office Manager
Business Category

Kitchen & Bath - Design & Remodeling Bathroom Remodeling - Walk-In Tubs Bathtubs & Sinks - Repair & Refinish Bath Liners Cabinets Countertops

Hours of Operation
Monday-Friday
10:00am-4:00pm
Alternate Business Names
Bath Center of Seattle Corporation

Customer Review Rating plus BBB Rating Summary

Luxury Bath of Seattle has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 18388 Redmond Fall City Rd

    Redmond, WA 98052 (206) 605-2284 (425) 881-7744 (800) 263-9882

  • 18388 Redmond Way STE E

    Redmond, WA 98052

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Luxury bath installed my bathtub incorrectly and flooded my downstairs on 12/18. This was after we tried to discuss the incorrect installation prior to the flooding with no reply. Luxury bath failed to proactively fix the problem. When they came to make repairs from all of the water damage their incorrect installation caused, they further damaged our hardwood floors instead of repairing them. In addition Luxury Bath could not commit to repairing the damaged walls, ceiling, and floors of our home within the time frame we agreed upon. We are needing to hire outside companies to correctly and promptly repair the damages caused by Luxury Bath.

Desired Settlement: I would like Luxury bath to cover the bills from a plumber, hardwood floor company and dry wall company of our choosing and outside of Luxury Bath that would repair the damages company caused to our home.,

Business Response: Weare in touch with the customers and are working on a resolution that will make everyone happy and satisfied.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me under the condition that our hardwood floors are paid for in full as a result of the water damage. 

Sincerely,

***** *****

9/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They said work would begin 4 -5 weeks after order was places and then tak 2-4 days tlo do the work. Week 15 work not done yet.

Desired Settlement: Remove BBB listing. Refund part of cost since not done on time. Complete work.

Business Response: Business' Initial Response /* (1000, 6, 2013/09/05) */ we are still in the process of completing the job. We Will talk to the customer and solve the issue to the satisfaction of everybody. Consumer's Final Response /* (2000, 8, 2013/09/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Faults advertising of being able to complete the job in 4 days took 7 weeks. 4 weeks to get drawers. 15 weeks start to finish. Should be removed from BBB list as did not fullfil there promised in the time frame they set.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Luxury Bath of Seattle
Neutral Experience (0 reviews)
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