BBB Accredited Business since
Phone: (360) 387-7010 Fax: (360) 387-6514 View Additional Phone Numbers 370 NE Camano Dr Ste 5 PMB 281, Camano Island, WA 98282 View Additional Web Addresses
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This company offers retail and custom jewelry.
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A BBB Accredited Business since
BBB has determined that Gracious Rose Jewelry meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Gracious Rose Jewelry include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMrs. Jolyn Knapp, Owner Mr. Mike Knapp, Owner
Jewelers - Retail Internet Shopping
Alternate Business NamesPlatinum Only
370 NE Camano Dr Ste 5 PMB 281
Camano Island, WA 98282 (866) 387-7010 (360) 387-7010 Directions
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Additional Phone Numbers
- (866) 387-7010(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On July 5,2015, I ordered a platinum bracelet from the website of Gracious Rose as a gift for my wife's 75th birthday. I selected a chain that was in stock and had the choice of set lengths. . I chose 8". I received the bracelet approximately one week later and presented it to my wife. Total amount including shipping was $3,547.26. We both noticed that the clasp did not suit. It seemed cheaply made. Furthermore, we found no markings on the bracelet or clasp indicating it was made of platinum . Overall, It looked cheap. After much deliberation and disappointment, we shipped the item back to Gracious Rose requesting refund. To our astonishment, Gracious Rose is refusing to refund our money!!!! They say that it was a "custom" order. Apparently, according to them, choosing a bracelet length constitutes a custom bracelet! To say the least, we are stunned and my wife's special day ruined. The money which I saved for a special gift for her is now gone. Scammed! This company appears to sell shoddy merchandise and tries to force the buyer to keep it. It is worth noting that their website was changed after the item was sold to reflect this outrageous no return policy. Consider for a minute that we had nothing to say about the design. It was already made up! We didn't ask for a monogram, special design or unusual length. It was a STOCK item. If you extrapolate this out, you will see that none of their merchandise would ever be refundable because all rings necklaces and bracelets would need to be sized. And you can forget about the buyers feelings about craftsmanship and overall quality. Once an item is purchased from this unscrupulous company, they trip to force it down your throat Please be advised that I will follow BBBB and their actions on this.and resubmit as necessary to warn the public about Gracious Rose
Desired Settlement: Refund
Mr. ***** did purchase this bracelet from us and the item is CLEARLY listed as custom made to order. It's listed this way because our vendor cuts the length to order then assembles into a bracelet with clasps and ends, hence the "made to order" they also will not accept the return from us once it's cut. It is custom. There is nothing wrong with the bracelet, it's exactly as described if there were a quality issue of course we would have corrected that immediately. Because Mr. ***** is an older gentleman he will more then likely need a loop to view the metal hallmark but we assure you it is on the bracelet. The truth is (customer email attached) Mr. ***** purchased a bracelet for his wife and she didn't like it. We did offer to exchange the made to order item for something his wife may like. Our 14 years in business and A+ rating with the BBB speaks for itself, we are not "forcing things down customers throat" or "selling shoddy merchandise" - if we operated that way we wouldn't be in business. It's unfortunate he is unhappy and we did try to resolve this with him. As far as his slanderous comment about us "adding" the return policy please use www.wayback.com to view our website over the years and see that it clearly state return policy is the same. This has always been our policy didn't "change" it for him. Also the bracelet is STILL on the website he is slightly confused as he actually purchased from our www.PlatinumOnly.com website,www.GraciousRose.com is the parent company and links to our Platinum jewelry at PlatinumOnly. Here is the link to the product and our policy.