BBB Accredited Business since 03/01/1999
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers fine jewelry sales.
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A BBB Accredited Business since 03/01/1999
BBB has determined that Blue Nile Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Blue Nile Inc's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 20 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||4|
|Billing / Collection Issues||1|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||13|
|Total Closed Complaints||20|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Contact InformationPrincipal: Ms Debra Dolphin (Director of Customer Service)Ms Lauren Neiswender (General Counsel)
Jewelers - Retail, Gold, Silver & Platinum Dealers