BBB Logo

Better Business Bureau ®
Start With Trust®
Alaska, Oregon & Western Washington

BBB Business Review

Is this your Business?

Consumer Complaints

BBB Accredited Business since 07/09/2007

InventHelp

Phone: (253) 838-0662Fax: (253) 838-5123

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
04/02/2014Problems with Product / Service | Read Complaint Details
X

Additional Notes

Complaint Category: Defective, damaged, or incorrect product received

Complaint: I payed for a book to be made and half way the payment plan they produced the book the numerous errors and while I waited for a correct product they put my bill into collections and started calling me all the time. I was wary about paying them with out a completed correct product but I did just to stop being harassed over the remaining bill. Which they were also calling my mom and put it on her credit report too. I finally got the second edition of the book and there are still typing errors. This company is suppose to be a professional company but the book looks like it was done a the computer and then just printed out. The book has incorrect information and it does not support the picture of the product. Also it has been so long the a newer and improved version was created and we moved. But what gets me the most is the typing errors and the misleading information. I think that the product is not what I was told and not something that I would want to give to potential investors or manufactures.

Initial Business Response
March 6, 2014
Via Fax: XXX-XXX-XXXX and Regular Mail
******* **********
Better Business Bureau Western Washington
PO Box 1000
DuPont, WA 98327

Re: Case No: XXXXXXXX

Dear *** ***********

We are in receipt of the above referenced consumer complaint.

On July 8, 2013, the complainant contracted with InventHelp(r) for the preparation of a Basic Information Package (BIP) report on his invention. The BIP assembles basic information about an invention, idea, concept or new product and the history of its development in a report format. The BIP report includes information already known to the inventor which they have supplied to us as well as standardized market information for the needs of inventors. The services were completed in their entirety and in a timely manner.

The complainant claims that there were errors in the original report. There was one minor misspelling and the omission of one word, both of which were corrected in the revised report.

Nevertheless, upon our receipt of the complaint, we reached out to our clients in an effort to resolve this matter. We spoke with them and going forward we are working together to revise the report to their satisfaction.

Accordingly, we request that your file on this matter be closed as this complaint has been resolved. Thank you for bringing it to our attention.

Sincerely,


**** *****
Compliance Manager

/lb












Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

02/20/2012Problems with Product / Service

Industry Comparison| Chart

Inventors, Patent Agents, Marketing Consultants

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.