BBB Accredited Business since 07/09/2007
Phone: (253) 838-0662Fax: (253) 838-5123
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||2|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Complaint Breakdown by ResolutionAbout Complaint Details
|04/02/2014||Problems with Product / Service | Read Complaint Details|
Complaint Category: Defective, damaged, or incorrect product received
Complaint: I payed for a book to be made and half way the payment plan they produced the book the numerous errors and while I waited for a correct product they put my bill into collections and started calling me all the time. I was wary about paying them with out a completed correct product but I did just to stop being harassed over the remaining bill. Which they were also calling my mom and put it on her credit report too. I finally got the second edition of the book and there are still typing errors. This company is suppose to be a professional company but the book looks like it was done a the computer and then just printed out. The book has incorrect information and it does not support the picture of the product. Also it has been so long the a newer and improved version was created and we moved. But what gets me the most is the typing errors and the misleading information. I think that the product is not what I was told and not something that I would want to give to potential investors or manufactures.
Initial Business Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|02/20/2012||Problems with Product / Service|
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