BBB Business Review

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This business is not BBB accredited.

S R S Renewals

250 H St Pmb 565, Blaine, WA 98230 http://www.srsrenewals.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for S R S Renewals include:

  • 7 complaint(s) filed against business
  • Failure to respond to 5 complaint(s) filed against business

Factors that raised the rating for S R S Renewals include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 7

Additional Complaint Information

On June 17, 2014, BBB recognized a pattern of complaints from consumers regarding customer service issues. Consumers allege when they e-mail SRS Renewals regarding their domain accounts, the company is unresponsive. Consumers claim e-mail is the only way to contact the company, as SRS Renewals' phone and fax numbers are disconnected.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on S R S Renewals
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 25, 2009
Business Category

Internet - Web Hosting

Additional Information

On May 23, 2014, BBB contacted SRS Renewals at support@srsrenewals.com and received confirmation that the e-mail was successfully delivered to the recipient.

On May 23, 2014, BBB contacted SRS Renewals at support@srsrenewals.com and received confirmation that the e-mail was successfully delivered to the recipient.

On June 16, 2014, BBB called the company at (800) 657-8704 and found the number to be disconnected. After locating an alternate phone number on the company's website, BBB called SRS Renewals at (888) 880-0844; however, that number was also disconnected.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.