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BBB Business Review

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BBB Accredited Business since

eNom, Incorporated

Phone: (425) 274-4500 Fax: (425) 974-4703 View Additional Phone Numbers 5808 Lake Washington Blvd NE Ste 300, Kirkland, WA 98033 View Additional Email Addresses http://www.enom.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers internet domain name registration for companies.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that eNom, Incorporated meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for eNom, Incorporated include:

  • 91 complaint(s) filed against business

Factors that raised the rating for eNom, Incorporated include:

  • Length of time business has been operating
  • Response to 91 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

91 complaints closed with BBB in last 3 years | 39 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 7
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 70
Total Closed Complaints 91

Additional Complaint Information

BBB files indicate that this business has received complaints concerning service, billing and customer service issues. Consumers allege eNom Inc does not notify consumers their domain will expire and be placed on hold, and access to their domain becomes limited or blocked. Additionally, consumers claim they are receiving spam e-mails from the domains, and the company fails to prevent them or take action once the matter is presented to them.

eNom Inc is working with BBB in an effort to eliminate the underlying cause of the complaints.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on eNom, Incorporated
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: April 01, 2000 Business started: 11/01/1997 Business started locally: 11/01/1997 Business incorporated 01/10/2005 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Taryn Naidu, President Mr. Jason Cluph, Compliance Officer Mr. Rick Danis, Asst General Counsel Ms. Madeline Doskach, Paralegal Mr. Jeff Eckhaus, Senior Vice President of Mr. Gary Hammock, Sr. TM Paralegal Mr. John Huguley, Tech Support Manager Ms. Kimberly Koskenmaki, Marketing Contact Ms. Carolyn Mitchell, Director of Compliance
Contact Information
Customer Contact: Ms. Carolyn Mitchell, Director of Compliance
Principal: Mr. Taryn Naidu, President
Business Category

Internet - Web Hosting Internet Services


Customer Review Rating plus BBB Rating Summary

eNom, Incorporated has received 3.26 out of 5 stars based on 3 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.