This Business is not BBB Accredited
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Zillow Inc is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Zillow Inc's rating include:
- 259 complaints filed against business
- 3 complaints filed against business that were not resolved.
Factors that raised Zillow Inc's rating include:
- Length of time business has been operating.
- Response to 259 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||109|
|Billing / Collection Issues||9|
|Problems with Product / Service||141|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||259|
Additional Complaint Information
On December 15, 2011, BBB recognized a pattern of complaints from consumers regarding service issues. Consumers allege Zillow's information about home values is incorrect, or consumers have not agreed to have their information listed on the company's website, zillow.com. The website states certain houses are for sale, for rent or in foreclosure, but consumers claim the listings are inaccurate. Consumers allege after contacting Zillow, the company states it will correct the inaccurate information, but the listings on the website do not change.
Customer Reviews Summary Read customer reviews
2 Customer Reviews Customer Reviews on Zillow Inc
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2 Customer Reviews|
BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Zillow.BBB file opened: 08/02/2006Business started: 12/13/2004
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Washington Department of Licensing
PO Box 9020
Type of Entity
Incorporated: December 2004, WA
Contact InformationPrincipal: Mr Lloyd Frink (President)Customer Contact: Mr Russ Hatfield Jr (Director, Customer Care)Mr Chad Cohen (Treasurer)Ms Nicole Johnson (Customer Support Lead)Ms Kathleen Philips (Secretary)Ms Rachel Rosen (Customer Support)
Rental Vacancy Listing Service, Real Estate Services, Real Estate Appraisers
Alternate Business NamesZillow.com, Postlets.com, Postlets, Streeteasy, Zillow Rentals, Mortech, Hotpads, Diverse Solutions, Agentfolio
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview