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Zillow Inc

(206) 470-70001301 2nd Ave Floor 31, SeattleWA 98101 Send email to Zillow Inc View Additional Web Addresses

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BBB Accreditation

Zillow Inc is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Zillow Inc's rating include:

  • 259 complaints filed against business
  • 3 complaints filed against business that were not resolved.

Factors that raised Zillow Inc's rating include:

  • Length of time business has been operating.
  • Response to 259 complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

259 complaints closed with BBB in last 3 years | 133 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues109
Billing / Collection Issues9
Problems with Product / Service141
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 259

Additional Complaint Information

On December 15, 2011, BBB recognized a pattern of complaints from consumers regarding service issues. Consumers allege Zillow's information about home values is incorrect, or consumers have not agreed to have their information listed on the company's website, zillow.com. The website states certain houses are for sale, for rent or in foreclosure, but consumers claim the listings are inaccurate. Consumers allege after contacting Zillow, the company states it will correct the inaccurate information, but the listings on the website do not change.

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on Zillow Inc

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2 Customer Reviews

Additional Information

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BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Zillow.

BBB file opened: 08/02/2006Business started: 12/13/2004
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Licensing
PO Box 9020
Olympia, WA98507-9020
(360) 664-6466
http://www.dol.wa.gov

Type of Entity

Corporation

Incorporated: December 2004, WA

Contact Information
Principal: Mr Lloyd Frink (President)Customer Contact: Mr Russ Hatfield Jr (Director, Customer Care)Mr Chad Cohen (Treasurer)Ms Nicole Johnson (Customer Support Lead)Ms Kathleen Philips (Secretary)Ms Rachel Rosen (Customer Support)
Business Category

Rental Vacancy Listing Service, Real Estate Services, Real Estate Appraisers

Alternate Business Names
Zillow.com, Postlets.com, Postlets, Streeteasy, Zillow Rentals, Mortech, Hotpads, Diverse Solutions, Agentfolio

Customer Review Rating plus BBB Rating Summary

Zillow Inc has received 1.93 out of 5 stars based on 2 Customer Reviews and a BBB Rating of C-.

BBB Customer Review Rating plus BBB Rating Overview

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.