BBB Business Review

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This business is not BBB accredited.

DataSphere Technologies

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Phone: (866) 912-7090 3350 161st Ave SE, Bellevue, WA 98008 http://www.datasphere.com


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Description

This company offers internet marketing services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for DataSphere Technologies include:

  • 161 complaint(s) filed against business
  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for DataSphere Technologies include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

161 complaints closed with BBB in last 3 years | 49 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 81
Billing/Collection Issues 14
Delivery Issues 8
Guarantee/Warranty Issues 3
Problems with Product/Service 55
Total Closed Complaints 161

Additional Complaint Information

On December 6, 2013, BBB recognized a pattern of complaints from consumers regarding sales practice and customer service issues. Consumers allege DataSphere Technologies did not inform them they were committing to a six-month contract. Consumers also allege their advertisement does not run as promised; the ad often runs in a rotation, so it is not always viewable. Consumers allege pricing is presented as a lump sum for one year; however, after purchasing an advertisement, consumers discover the price was a monthly, reoccurring cost for the duration of a year. Consumers further allege when they request assistance from DataSphere Technologies, their calls are not returned.

Customer Reviews Summary Read customer reviews

17 Customer Reviews on DataSphere Technologies
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 15
Total Customer Reviews 17

Additional Information

BBB file opened: November 30, 2009 Business started: 06/01/2006 Business started locally: 06/01/2006 Business incorporated 06/30/2006 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Revenue
6500 Linderson Way SW Fl 1, Tumwater WA 98501
http://www.dor.wa.gov
Phone Number: (800) 451-7985
bls@dor.wa.gov

Type of Entity

Corporation

Business Management
Mr. Satbir Khanuja, President Mr. Tim Morones, Vice President Finance & Operations
Contact Information
Principal: Mr. Satbir Khanuja, President
Business Category

Internet Marketing Services

Alternate Business Names
DataSphere Technologies Inc

Customer Review Rating plus BBB Rating Summary

DataSphere Technologies has received 1.6 out of 5 stars based on 17 Customer Reviews and a BBB Rating of D.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.