BBB Accredited Business since 08/28/2007
Phone: (425) 974-4688Fax: (425) 971-479115801 NE 24th St, Bellevue, WA 98008-2409 Send email to Bulkregister.com
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This company offers internet domain name registration for companies.
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A BBB Accredited Business since 08/28/2007
BBB has determined that Bulkregister.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Bulkregister.com's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 14 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
On March 14, 2011, BBB recognized a pattern of complaints from consumers regarding customer service, contract and billing issues. Consumers allege Bulkregister.com failed to respond to requests for assistance after consumer domains became blocked and/or expired. Consumers allege some accounts were transferred to a third-party business without prior notification, and found their contracted prices were raised without notification or authorization. Consumers claim changes were made to their contract, which allowed the business to "auto-renew." Consumers further allege they were double-billed for services they did not receive and Bulkregister.com would not remove the dual charges, offer assistance or respond to alleged charges.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||3|
|Billing / Collection Issues||6|
|Problems with Product / Service||5|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||14|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Incorporated: January 2005, NV
Contact InformationPrincipal: Mr Jeff Eckhaus (Senior Vice President, General Manager)Customer Contact: Ms Carolyn Mitchell (Director of Compliance)Mr Jason Cluph (Compliance Officer)Mr Rick Danis (Director of Legal and Business Affairs)Mr Charles Hilliard (President)Ms Kimberly Koskenmaki (Marketing Contact)Ms Christina Radocha (Corporate Counsel)
Internet Marketing Services, Internet - Web Hosting, Computers - Network Security, Web Design, Internet Services
Alternate Business NamesEnom Inc, Www.bulkregister.com
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