This business is not BBB accredited.Additional Locations
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This company offers mobile and digital phone service as well as telephone system installation.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Northwest Vox include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Northwest Vox include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Michael Lewis, CFO
Internet-Based Telephone Service Cell Phone & Tablet Equipment, Supplies & Repair Mobile Telephone Equipment & Supplies Mobile Telephone Service Telephone Equipment & Systems Dealers Cellular Telephone Service & Supplies
Hours of Operation24 hour support
Alternate Business NamesNorthwest Vox LLC
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BBB Complaint Process
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Additional Phone Numbers
- (425) 563-7255(Phone)
- (425) 698-2205(Phone)
- (404) 320-7717 (Fax)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: NW Vox provides voice over IP phone service to me. The phone service has been consistently poor. Every employee here has had to struggle with NW Vox and its poor phone and customer service. Most recently our phones went down once again. They blamed our internet provider, however, it turned out that it was their product's fault again. When we complained, NW Vox cancelled our contract. They also have declined to answer our ongoing service requests despite us having paid for that service.
Desired Settlement: We believe that NW Vox's service is so poor that we no longer wish to use them. However, we would like our service to end at the end of November and we would like NW Vox to provide the support that we have paid for. And we would like them to be polite in their interactions with us, although that is probably too much to ask for.