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          Rainier Connect has 1 locations, listed below.

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            Business ProfileforRainier Connect

            Internet Providers
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.5/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            11 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/1/1999

            Years in Business: 114

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Rainier Connect offers telephone communication services.

            Products & Services

            telecommunication carrier

            Business Details

            BBB File Opened:
            12/1/1999
            Years in Business:
            114
            Business Started:
            3/1/1910
            Business Incorporated:
            12/22/1952
            Accredited Since:
            12/1/1999
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Mashell Telecom Inc
            Hours of Operation

            Primary

            M:
            8:30 PM - 4:30 PM
            T:
            8:30 PM - 4:30 PM
            W:
            8:30 PM - 4:30 PM
            Th:
            8:30 PM - 4:30 PM
            F:
            8:30 PM - 4:30 PM
            Sa:
            8:30 PM - 4:30 PM
            Su:
            8:30 PM - 4:30 PM
            Business Management
            • Ms. Amanda Singleton, Customer Care Supervisor
            • Ms. Danielle Clausen, Controller
            • Ms. Lorie Hills, Sales & Marketing Manager
            • Ms. Teckla Wikander, Customer Care Supervisor
            • Mr. Brian Louis Haynes, President
            • Mr. Arne L Haynes, Secretary
            • Mr. David Arthur Stolz, Treasurer
            Contact Information

            Principal

            • Ms. Danielle Clausen, Controller

            Customer Contact

            • Ms. Amanda Singleton, Customer Care Supervisor
            • Mr. Brian Louis Haynes, President
            Additional Contact Information

            Fax Numbers

            • (253) 683-4215
              Primary Fax
            • (360) 832-8817
              Other Fax

            Phone Numbers

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/10/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Over a month of ongoing issue of reliability of paid for internet service. Drop outs, disconnects, shut downs, failures of service. Numerous calls to customer service, tech support - all I get is excuses and incomprehensible personal, liars. This issue is affecting the whole area of NE ****** which involves well over a thousand customers. There appears to be a problem with the system for some reason they refuse to resolve. A couple of individuals here at my residence work from home and we cannot afford interruption to service.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michael G

            10/19/2023

            I have a restaurant that has used Rainier Connect services for 5 years. My account has been in good standing and current since it is on auto-pay. Last night, going into dinner, all 8 of my television sets stopped receiving a signal. I called this morning, and the company representatives did not know why I didn't have service and had to open a ticket to find out why I did not have service. Subsequently this afternoon, I was contacted by them and they informed me that I needed to upgrade my service to their new service and that they would not support my service any longer. Going back a couple of weeks ago, I received a notification in the mail that I needed to call and arrange install, which I did. My account representative was on vacation and nobody else knew how to arrange for install. I was told that she would contact me when she returned, yet never heard from her. They then told me they could schedule install November 2nd. A restaurant and bar without TV service for 8 TV's is not an acceptable outcome. I asked to speak to my representative again and all I received was an email that said she did try to call me and "left a message" and that they would install on November 1st. Again, no phone call. This creates a hardship for my business, There have been no emails or other mail to mention any disruption or date. I would like to have this resolved before the weekend, yet have no faith that they care to resolve this situation.

            Rainier Connect Response

            10/23/2023

            Rainier Connect is retiring our traditional cable TV offering and replacing it with a more modern and reliable ********* solution.  Our commercial sales team sent email notification to the email address on file more than 30 days prior to the deadline. Additionally, they left voicemails for the customer and had conversations with the customer prior to the deadline provided to transition.  Prior to the submission of this compaint, and in response to the the customer's report of a service interruption on 10/19/23, we were able to send a technician to install 5 ********* settop boxes and a new WIFI solution at their request that same day.  We have a second appointment scheduled to install the additional 3 settop boxes the customer would like, for a total of 8 boxes.  We have also notified the customer that they will not be billed for these services until the additional settop boxes are installed and installation is complete.  It is our understanding that the customer is satisfied with Rainer ******************** services at this time.  

            Local BBB

            BBB Great West + Pacific

            BBB Reports On

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