BBB Business Review

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This business is not BBB accredited.

Premera Blue Cross

Additional Locations

Phone: (800) 592-6804 View Additional Phone Numbers 7001 220th St SW Bldg 1, Mountlake Terrace, WA 98043 View Additional Email Addresses View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Premera Blue Cross include:

  • Failure to respond to 5 complaint(s) filed against business
  • 9 complaint(s) filed against business that were not resolved

Factors that raised the rating for Premera Blue Cross include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

38 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 19
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 18
Total Closed Complaints 38

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Premera Blue Cross
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 1987 Business started: 05/09/1945 Business started locally: 05/09/1945 Business incorporated 05/09/1945 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
Phone Number: (907) 269-5200

Business Management
Ms. Chris Eck, Senior Manager Mr. Majd El'azma, President Mr. Rick Grover, President Mark Charpentier, President Mrs. Kimberly Thorp, Team Leader, C&A
Contact Information
Principal: Ms. Chris Eck, Senior Manager
Business Category

Insurance Companies Insurance Services Services - General

Alternate Business Names
Lifewise Lifewise Administrators Lifewise Assurance Company Lifewise Health Insurance LifeWise Health Plan of Oregon LifeWise Health Plan of Washington LifeWise Student Insurance N C A S Northwest Inc Northstar Administrators Premera Premera Blue Cross Blue Shield of Alaska
Additional Information

According to information provided to BBB, Premera Blue Cross has been the target of a cyberattack.

Premera states consumers' personal information may have been compromised; the attackers may have accessed names, dates of birth, addresses, Social Security numbers, medical claims information and back account information.

Premera is offering two years of free identity protection and credit monitoring services to those affected.

Consumers affected by the breach will be notified by Premera via mail. The company will not email or make unsolicited phone calls regarding the breach. Consumers who believe they may have been affected may contact the company at 800-768-5817.

Consumers who have been contacted and asked to provide personal information are encouraged to report the experience to their local State Attorney General's office.

For more information, please visit


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.