This business is not BBB accredited.Additional Locations
Phone: (360) 289-2040 Fax: (360) 289-0627 773 Ocean Shores Blvd NW, Ocean Shores, WA 98569
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Quality Inn Ocean Shores include:
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for Quality Inn Ocean Shores include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Health Transient Accommodations
101 Israel Rd SE, Tumwater WA 98501
Phone Number: (800) 633-6828
Type of Entity
Business ManagementMary Ann Bains, Sales Manager
Alternate Business NamesFriendly Corporation
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
773 Ocean Shores Blvd NW
Ocean Shores, WA 98569 (360) 289-2040 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 2028
Ocean Shores, WA 98569
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: We booked for 2 nights. First thing in the morning on day 2, my fiance woke up at 6am to find our toilet flooding the bathroom, with 2 inches of water on the floor, soaking all the way out to the hallway and into the room under the beds. ***** at the front desk was awesome, she brought towels and the key to turn the water off of the toilet. She gave us a new room, right next door. We went to play mini golf in the courtyard around 1130am, and the manager is at the front desk. We turned in the keys to the previous room with the water leak, and the manager asked what we did in the last room to break the bed. She took us in the room and showed us that the cheap pressed board that holds the box spring off the floor, and it was broken, a clean break in two places. It looked to me that the maitenance man flipped the box spring off the boards and he broke it, and blamed us for it, and the wood was still soaking wet. We packed our things, and left the hotel before noon. The manager charged us $75 for a broken bed, and still charged us for 2 nights stay in the hotel. The maintenance man implied that my 5 year old son must have gotten up in the middle of the night and messed with the toilet, because it was only a loose pipe, it wasn't broken.
Desired Settlement: Refund in full.
Business Response: Initial Business Response /* (1000, 8, 2014/08/19) */ Contact Name and Title: ******** ***** Manager Contact Phone: XXX-XXX-XXXX Contact Email: ********************************* I would like to first say that in the 7 years that I have been at the Quality Inn we have never had a problem with any of the toilet bowls just unscrewing itself and the water leaking out. We found that the guest had deliberately tried to conceal the fact that they had broken the bed frame and waited until the grave shift to make a complain on the water leak. They wanted to move rooms to get out of being charged for damages. When I asked the guest about it and showed them the damages I told the guest that they would only be charged the $75.00 incidentals and not the water damages. When I asked the guest further about the amount of adults not registered the guest got upset because I was going to add the extra charge for the extra guest. The guest decided to leave early, however, they were not charged for the 2nd night. They made a false report of being charged the second night. We will always try to provide the best customer service and accommodations to all our valued guests. We are proud to be a member in good standings of *****************. Initial Consumer Rebuttal /* (3000, 10, 2014/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The water was not leaking from the toilet bowl, it was spraying out of the wall. When the graveyard shift employee came to our room with towels and a plunger, she attempted to stop the water, but couldn't. She had to get a special key and turn the water off. She unscrewed it from the toilet bowl, not us. There is no way that we could have broken the bed frame, and I have pictures to prove it. We checked in at about 9 pm, got the car unloaded, and went to swim until 10. We then showered and went to bed. My stepdad was the only one to sleep on the bed they claim we broke. We didn't leave because they were charging us for an extra person, we left because they were rude and accusing us of making the toilet leak on purpose. I have a copy of the receipt showing that they charged us for 2 nights. We did not ASK to change rooms, the girl at the front desk moved us because of the water damage. We have 3 adult witnesses, whereas this "manager" was not on shift at the time of the leak. Final Consumer Response /* (4200, 14, 2014/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, there is no resolution in the response from the business. After speaking with ****************, they still show charges from the business totaling over $180. When our room was reserved, our rate was approximately $80 per night, for a 2 night stay. That would have resulted in $160 before taxes and fees. There was no option on the website for us to select how many people would be staying in the room. **************** received another set of charges from Quality Inn, in several smaller amounts, still adding up to the same charges. It appears as though they were trying to adjust the charges in hopes that **** would not catch them, and would approve the charges. My stepdad not only has copies of the bill, he also has information provided to him from **** directly. The manager is not being logical in the fact that she believes that we would have flooded the bathroom in order to conceal a broken bed. It is simply not logical to think that we would cause water damage, which leaked into the room, under the beds, to hide a broken bed. No intelligent person would even consider that, knowing that the beds would be taken apart and moved to check for damages. If we had been aware that the bed was broken, we again would have contacted the front desk to let them know. In reality, we were not aware of the broken bed until approximately 11:30 am on July 23, 2014, when we were directly accused by the manager "What did you do to break the bed in that room?" The manager told us that the beds are checked after every guest, but I honestly don't believe that. The written account from the front desk agent was correct, and please note that the agent did not state that we REQUESTED a room change. When the agent came to our room to assess the situation, she first tried to turn off the water on her own, perhaps unscrewing the tank or bowl herself. My fiancé was in the bathroom, trying to help, and saw her do this. I do not recant my statement that she was awesome, because her quick response time and willingness to help. Now, if only management were the same way. Final Business Response /* (4000, 17, 2014/09/08) */ I will not change my story because the truth is the truth. I am going to give you the detail charges posted on the registered guest receipt. On July 22th, 2014, the **************** card was charged (164.56). At that time is was for a 2 night stay because that is what you had booked. On 7/22/14 Room charge 73.80, State tax 6.27, Occupancy Tax 2.21. 7/23/14 Damages, Bed frame broken, 75.00, 07/23/2014 Room Charge,(an extra person is charged under a room charge because of the taxes associated with it) Extra Adult, 10.00, State Tax, .85, Occupancy Tax 0.30, 7/23/2014 **************** payment, (3.87) This was to cover the extra person and damages charge. If you add these charges up they will total $168.43. There is no second night charge because you checked out. I will never commit fraud for any reason as you are accusing. I have been a manager for 8 years in good standing with ****************. and we have earned a good reputation because of our commitment to provide the best customer service possible to all our guest. I only hope that you can add up the totals and realize the total charge to the registered guest is correct. Sincerely, ******** ***** Manager Quality Inn Ocean Shores
Customer Reviews Summary