This business is not BBB accredited.
Phone: (206) 364-6095 12045 Aurora Ave N, Seattle, WA 98133
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Orion Motel include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Orion Motel include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Business ManagementSang Kim, Owner
THIS LOCATION IS NOT BBB ACCREDITED
12045 Aurora Ave N
Seattle, WA 98133 (206) 364-6095 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: This place has drug dealers walking around the Motel also Prositutes around there. They were yelling and screaming profanity at each other at all times of the night. Someone Knocked on our door at 2.30 am that scared me. I didnt feel safeThe most imortant though was the fact that the Motel was very dirty it had white stains on the carpet also the beds were dirty one even had some kind of fluid on the boxspring also the electical outlets were a fire hazzard also the bathroom was very dirty with hair on the shower stall and the tolet had some sort of stain on the lid also the towels were very dingy. My 3 year old son pulled a rotten strawberry from the heater and a chip which is very grossthen the custoemr service there was horrible. We had to ask every day for clean towels if we didnt ask they wouldnt of given them to us. Also they told us to bring our used towels to the office? What kind of motel does that? The beds were never made and the trash was never taken out. If we have to do all of this ourselves then why did we pay them?My last complaint is that they cheated us out of $60.00 of our money. When we got there we were suppose to stay for a week but after 3 days we had enough. So we asked for a refund. we paid $317.55 with tax for 7 nights and only got back $104.04 it was suppose to be $40.00 a night but when we wanted a refund they changed it to $71.00 a night. We should of gotten back $40 x 4 days which should of been $164.00 but instead we only got $104.00 I would like to have the total amount back due the fact that this place was horrible no customer service at all and I dont even think its leagal to charge a person $40.00 a night but when they cancel and want a refund you change it to $71.00? Please look into this this hotel has a lot of code violations and illegal activity goes on there. Not a safe place to take your kds to thats for sure Product_Or_Service: Motel Stay Order_Number: XXXXX
Desired Settlement: DesiredSettlementID: Refund entire amount of motel bill I had to pay extra to go somewhere else because of there conditions They already refunded me $104.04 but I want the remainder of my money back of $213.51 there is no way that motel deserves anyone to pay them that much money for 3 nights