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            Business ProfileforMajestic Inn, The

            Hotels

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            6/25/2001
            Years in Business:
            22
            Business Started:
            6/25/2001
            Business Started Locally:
            6/25/2001
            Alternate Business Name
            • Majestic Inn & Spa
            Business Management
            • Ms. Alia Rossi, Operations Manager
            Contact Information

            Principal

            • Ms. Alia Rossi, Operations Manager

            Customer Contact

            • Ms. Alia Rossi, Operations Manager
            Additional Contact Information

            Fax Numbers

            • (360) 293-5214
              Other Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Traveling soon? Be careful when booking a hotel room

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/28/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Stayed at Majestic 9/24/22. 40th wedding anniversary.Oyster Run Biker Rally going on.Was contacted by front desk prior to arrival, stating there would be lots of noise; that we could rebook if desired. Noise was no issue.When we arrived, we found that the menu for both food and drink were significantly shortened at the roof top where we wanted to dine. We went to our room, thinking we would use room service. That was cancelled for the rally.Our experience was ruined due to these changed. These changes were not communicated to me. Only noise was mentioned. If they had been, I would not have booked.I asked for a refund of my room and the romance package that was purchased. Front desk referred me to ***********************; partner/manager of the inn. He refused the complete refund. In his email, he blamed me for not understanding the changes made during this rally. I requested many times a refund, or for him to provide contact information to his upper. Apparently, that would be his partners. He refused.He called me, and when I would not agree to his terms, he called me a bully. When I told him I was going to comment on my experience, he said I was blackmailing.That's where it ended.The Majestic did not fully communicate changes that would occur during that weekend. That was their mistake. I believe that my request for refund of room and romance package is not unreasonable. This "Leader's" response to me was unprofessional to say the least. I am the customer.In our communications, I was articulate and professional. I can provide this email chain if needed.Thank you.***************************
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            Customer Reviews

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