This business is not BBB accredited.
Phone: (206) 682-8282 Fax: (206) 682-5315 View Additional Phone Numbers 1011 Pike St, Seattle, WA 98101
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This business is not BBB accredited.
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BBB Complaint Information
Find aggregate BBB complaint information for Homewood Suites by Hilton. BBB serving Metro Washington DC & Eastern Pennsylvania has the full report as that BBB handles all complaints for Homewood Suites by Hilton.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Scott Snoffsky, General Mgr Mr. Greg Dietl, General Manager Scott Snofski, General Manager
Alternate Business NamesA E W S B C O S Seattle Homewood Suites
THIS LOCATION IS NOT BBB ACCREDITED
1011 Pike St
Seattle, WA 98101 (800) 996-3426 (206) 682-8282 Directions
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Additional Phone Numbers
- (800) 996-3426(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: In August, 2012, I went to Seattle, WA with my parents and stayed in the Homewood Suites by Hilton on Pike Street. I accidentally left my Kindle in my room. When we arrived home, my parents called the Hotel and they confirmed they had it. We arranged to have a friend pick up the Kindle in November, and the hotel said that would fined. In January, our friend informed us he was unable to pick it up. My parents called the hotel and they stated the person in charge of lost and found was not in on the weekends. Since then, my parents have called several times. In June, 2013, we traveled to Seattle again and went to the hotel to retrieve my Kindle. The hotel stated they did not have access to the lost and found, took our information, and promised to call. We did not receive a call, so we called at the end of the week. The person in charge of lost and found was now apparently on vacation. They again took our information and told us they'd call. We have tried called a couple for times, and they are not returning our calls regarding my Kindle. We also drove up one other time and they couldn't help us then either. When I logged on to my Amazon account today to redeem a gift from my aunt, Amazon asked me if I wanted to send my gift to *********** Kindle". This makes me think that the hotel has given my Kindle (with my parents' financial information) to someone else or let an employee take it home. The hotel reservation was made under my parents' name, ******* and ******** ******, I think on 8/24/12.
Desired Settlement: We have driven up multiple times and maintained continuous communication to get my Kindle. For them to give it away, especially with my parents' financial information attached is unacceptable. I want my Kindle back immediately, and I want them to mail it to me at no cost to me, certified mail.
Business Response: Initial Business Response /* (1000, 6, 2013/11/19) */ We have contacted the guest and have agreed to purchase a new Kindle. We apologize for the inconvenience and we have changed our lost and found procedures in order to ensure this type of issue does not come up again at the hotel Final Consumer Response /* (2000, 8, 2013/12/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company called and apologized. While the original Kindle was not returned, one of equal value was supplied and mailed to me at their expense.