This business is not BBB accredited.

Green Tortoise Hostel

Phone: (206) 340-1222 105 1/2 Pike St, Seattle, WA 98101 View Additional Email Addresses http://www.greentortoise.net


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Description

This company offers budget accommodation for international travelers.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Green Tortoise Hostel include:

  • Failure to respond to 1 complaint(s) filed against business
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Green Tortoise Hostel
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 01, 1998 Business started: 02/14/1997 Business started locally: 02/14/1997
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Health
101 Israel Rd SE, Tumwater WA 98501
http://www.doh.wa.gov
Phone Number: (800) 525-0127
hsqa.csc@doh.wa.gov

Type of Entity

Corporation

Business Management
Mr. Rex Baldwin, VP/CEO
Contact Information
Principal: Mr. Rex Baldwin, VP/CEO
Business Category

Hotels Motels

Alternate Business Names
Green Tortoise Backpackers Guesthouse

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    105 1/2 Pike St

    Seattle, WA 98101

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: *** ******* - owner of The Green Tortoise Hostel, where I stayed for two weeks happily, recieved some absolute lie that I offended a guest and requested that I leave the next day- "tomorrow!"I am calm, quiet, clean and mature. I am simply an artist, writer, educator, poet and feminist.I actually found some guest member's lost wallet in the common bathroom and returned it immediately to "**" at the front desk. Another evening, there was an older man (my age- 40s) who was "stung out" on some drug and quite frightening. I saw that "*******" at the front desk was frightened and trying to juggle the desk and was not sure what to do.... I was in the kitechen with him already cooking my dinner- so i calmed him down respectfully- PROOF THAT I AM OF NO INSULT OR BURDEN TO ANYONE! Whoever LIED was the one to be kicked out. *** was upset I emailed him asking for the hostel's corporate info.: MY PERSONAL IDENTITY WAS HACKED AND I HAD TO FILE A FORMAL FTC COMPLAINT. I HAVE BEEN USING THERE COMPUTERS AND JUST NEEDED BASIC INFORMATION AFTER SOMEONE WAS ALREADY WRONGFULLY ON MY SEATTLE PUBLIC LIBRARY CARD- DATA!!!!!!!!!!!! THAT IS WHY! AND INSTEAD HE KICKED ME OUT- AND I DECIDED TO LEAVE THAT NIGHT, SO OFFENDED AT HIS INSULTING MANNER... AND THEN "**" TRIED TO SHORT CHANGE ME MY RETURN MONEY BY ABOUT $80... FINALLY JUST REFUSING ME MY LAST NIGHT RETUEN OF $37.27.PLEASE MAKE A FORMAL NOTE OF HIS OWING ME SUCH FUNDS! AND KEEP A FILE OF HOW UNPROFESSIONAL HE IS!!!!!!!!!!!!!!!!

Desired Settlement: REFUND OF LAST NIGHT AFTER BEING HUMILIATED AND PUSHED OUT AFTER BEING A LOVELY GUEST. A FORMAL APOLOGY WOULD BE DECENT OF A BUSINESS OWNER!!!!!!


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Green Tortoise Hostel
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)