This business is not BBB accredited.
Phone: (253) 872-2211 Fax: (253) 981-0063 22311 84th Ave S, Kent, WA 98032
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Comfort Inn include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Nam Suk Oh, Owner Miss. Melissa Gardiner, Asst. General Mgr.
Alternate Business NamesPacific Hotel Investment LLC
THIS LOCATION IS NOT BBB ACCREDITED
22311 84th Ave S
Kent, WA 98032 (253) 872-2211 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: On 9/25/15 I chkd in to the hotel & was schd to stay for 3 nights but on the evening of the 2nd night I found out I did not need the extra night's stay so I went to the front counter where I told an African American clerk I was checking out on Sunday instead of Monday & reqt'd an updated invoice showing this change. She told me my credit card had a hold on it for the full amt & I questioned why had my card been chrgd prior to me checking out? She said she didn't know but she was unable to give me an updated invoice because of it & to come back in the morning and speak to the staff who would be able to assist. On Sunday AM I took my son to his baseball & I called the front desk & told them I'd be back to return my keys & check out. They said OK. Upon speaking to the front desk clerks (blond & Asian) I reqt'd an updated invoice showing I was checking out on Sunday instead of Monday & they told me they couldn't give me one because of the hold on my card for the full 3 days. i again asked why had my card been chrgd prior to me checking out & they said they didn't know but because of it they couldn't give me a new receipt. I asked for a receipt of the original & was also unable to get a copy. I told them how would I be sure my card would be credited back for the one night and not be chrgd for all 3. The clerks told me I had to wait for the hold to clear my card and they would credit for $127.14 (which was the extra night). I left the hotel without an invoice of the original or a revised as all clerks told me I couldn't get one. When I recd my bank stmt my card had been chrgd the full amt $384.42 & no credit for the $127.14. I called the hotel & explained the situation & was told they did not have an African American working for them - I told them that was who I spoke with on Saturday night behind the counter. I left 2 msgs for the manager to call me but never recd a reply. I have disputed with my bank. This is very suspicious & an act of fraud does enter my mind.
Desired Settlement: I want the hotel to credit my card for $127.14. If the hotel does not employ an African American clerk then what was she doing behind the counter Saturday evening & where was the original staff member? My son was with me Saturday night & will contest to this. Why would the hotel charge my card 2 days prior to departure & not on the day of departure which is very suspicious. When I returned on Sunday to check out I went back to my room 126 and found the maid was already cleaning it. I rtnd to the front desk & told them the maid was already cleaning & gave them my keys showing departure. I again asked for a receipt of the corrected charges & again was told they couldn't give me one due to the hold on my card for the full amount. In a letter to my card merchant the hotel manager told them he spoke with me explaining several things. I never spoke to the manager - he never returned my calls even though I left 2 msgs with clerks. Why would the manager lie? Yes, I was upset with reason.
Let me clarify that I shouldn't have said I in the response to the credit card company, but when I sad "I" it was meant as a "we" as in we (the company) had talked to her and I apologize for that. I personally did not speak with this person but several people on my staff did. I do not work weekends and the first time ***** made contact was on a weekend. I did NOT receive a message to call her but was told by Tori, one of the staff members that she would call me on Monday, I waited and never received that call. When ***** called, I immediately received a call from my staff member about the situation. My staff member was detailed about her conversation with the guest.