This business is not BBB accredited.

Best Western Plaza by the Green

Phone: (253) 854-8767 Fax: (253) 850-7667 24415 Russell Rd, Kent, WA 98032

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This company provides lodging accommodations including continental breakfast adjacent to the Riverbend Golf Course in Kent, WA.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Best Western Plaza by the Green include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Best Western Plaza by the Green include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Best Western Plaza by the Green
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 09, 1996 Business started: 01/01/1990 Business started locally: 01/01/1990
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Health
101 Israel Rd SE, Tumwater WA 98501
Phone Number: (800) 525-0127

Type of Entity


Business Management
Andrew Hutchison, General Manager
Contact Information
Principal: Andrew Hutchison, General Manager
Business Category

Hotels Motels Banquet Facilities Cocktail Lounges Restaurants

Alternate Business Names
Best Western Plus Plaza by the Green

Additional Locations


    24415 Russell Rd

    Kent, WA 98032


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/18/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I called to inquire about a room, and gave the man on the phone my information. When he quoted the price, I told him I wanted to see if I could find something less expensive and told him I was worried about him having my card information. He assured me, twice, that I was not going to be charged because I didn't have a reservation. He said that I could only be charged 2 ways - by making a reservation and (a) showing up and renting a room - or - (b) not showing up and getting a charge for a "no show". He said that I didn't have a room reserved and that if I wasn't there within an hour there probably wouldn't be a room left. I told him I would take my chances. I ended up in a motel right next door to them, and paid only $89 per night instead of the $130 I was quoted at Best Western. When I got home, I saw the charge of $143.53 taken from my bank account for "no show" at Best Western. I phone the motel, and was told that the manager wasn't available and would call me back. They didn't. I phoned the home office of Best Western and they spoke with the La Grande motel and were told they wouldn't remove the charge. I phoned back to the La Grande motel and asked for the manager or owner and was told they were not available and that a message would be left for them to call me. No call ever came. They are ignoring my calls and refuse to reimburse me for the money they stole. I reported the theft to our local sheriff's office, but they said they can't do anything about it. The thing that makes me the maddest is that I double-checked to make sure I wouldn't be charged, and after telling me (over my speaker phone with witnesses) that there would be no charge because I didn't have reservation, he went ahead and stole money out of my bank account anyway. I had no reservation - was told that twice - was told twice that I wouldn't be charged, and they stole from me anyway. No wonder their parking lot was empty compared to the other motels. They just charge you whether you stay or not.

Desired Settlement: I want back the $143.53 they stole from me

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Best Western Plaza by the Green
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)