This business is not BBB accredited.
Phone: (253) 854-8767 Fax: (253) 850-7667 24415 Russell Rd, Kent, WA 98032
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This company provides lodging accommodations including continental breakfast adjacent to the Riverbend Golf Course in Kent, WA.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Best Western Plaza by the Green include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Best Western Plaza by the Green include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementAndrew Hutchison, General Manager
Hotels Motels Banquet Facilities Cocktail Lounges Restaurants
Alternate Business NamesBest Western Plus Plaza by the Green
THIS LOCATION IS NOT BBB ACCREDITED
24415 Russell Rd
Kent, WA 98032 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I called to inquire about a room, and gave the man on the phone my information. When he quoted the price, I told him I wanted to see if I could find something less expensive and told him I was worried about him having my card information. He assured me, twice, that I was not going to be charged because I didn't have a reservation. He said that I could only be charged 2 ways - by making a reservation and (a) showing up and renting a room - or - (b) not showing up and getting a charge for a "no show". He said that I didn't have a room reserved and that if I wasn't there within an hour there probably wouldn't be a room left. I told him I would take my chances. I ended up in a motel right next door to them, and paid only $89 per night instead of the $130 I was quoted at Best Western. When I got home, I saw the charge of $143.53 taken from my bank account for "no show" at Best Western. I phone the motel, and was told that the manager wasn't available and would call me back. They didn't. I phoned the home office of Best Western and they spoke with the La Grande motel and were told they wouldn't remove the charge. I phoned back to the La Grande motel and asked for the manager or owner and was told they were not available and that a message would be left for them to call me. No call ever came. They are ignoring my calls and refuse to reimburse me for the money they stole. I reported the theft to our local sheriff's office, but they said they can't do anything about it. The thing that makes me the maddest is that I double-checked to make sure I wouldn't be charged, and after telling me (over my speaker phone with witnesses) that there would be no charge because I didn't have reservation, he went ahead and stole money out of my bank account anyway. I had no reservation - was told that twice - was told twice that I wouldn't be charged, and they stole from me anyway. No wonder their parking lot was empty compared to the other motels. They just charge you whether you stay or not.
Desired Settlement: I want back the $143.53 they stole from me