This business is not BBB accredited.Additional Locations
Phone: (800) 688-0010 Fax: (888) 858-8552 View Additional Phone Numbers 2219 Rimland Dr, Bellingham, WA 98226
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This company offers insurance services.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Sterling Insurance include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Todd Tippets, VP Marketing Mr. Ronald Bendes, President Mr. Craig Bodway, VP of Compliance Mr. Gerald Reilly, VP Product Development
Hospitalization, Medical & Surgical Plans Insurance Companies Insurance - Medicare Supplement Insurance - Life Insurance - Dental
Hours of OperationMonday - Friday 5:00am - 5:00pm
Alternate Business NamesSterling Health Plans Sterling Life Insurance Company
Products & Services
Medicare Supplement and Medicare SELECT
Critical Condition Insurance
THIS LOCATION IS NOT BBB ACCREDITED
2219 Rimland Dr
Bellingham, WA 98226 (360) 647-9080 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 5348
Bellingham, WA 98227
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Additional Phone Numbers
- (360) 647-9080(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: In October 2014, after receiving and reviewing new information on available Medicare supplements, I contacted ******** Senior Insurance Services Agent and President ******* ********. I told him that I wanted to switch from Sterling Insurance to a different insurance company for my Medicare supplement as it was more affordable. I requested an effective date of December 1, 2014. He assured me that he would take care of the requested change. Unfortunately, upon receiving my bank statement for December 2014, I saw that Sterling Insurance had debited my bank account on December 9, 2014 in the amount of $222.02. I then called Mr. ******** to let him know what happened. When I asked him what happened to "I'll take care of everything", Mr. ********, whose demeanor had always been friendly in previous calls, became very rude and hostile. He then told me that in order to cancel my policy with Sterling Insurance I would have to write a letter of cancellation. This was the first time that I had been informed of this. Had I known this before, I certainly would have done so. As a result, my Sterling Insurance was in effect through December of 2014, rather that November of 2014 as requested. My supplemental insurance with the new insurance company went into effect on December 1, 2014, resulting in double coverage for the month of December. Insurance claims for December that were sent to Sterling Insurance we reversed and paid by the new insurance company. No claims were paid by Sterling Insurance for December. To resolve this matter, I contacted Sterling Insurance to request a refund in the amount of $222.02, the amount that was erroneously debited from my bank account. Unfortunately, my request to Sterling Insurance for a resolution to this matter was to no avail and my request for a refund was denied.
Desired Settlement: A refund in the amount of $222.02 from Sterling Insurance Company.
The complainant indicated that he has requested a premium refund from Sterling without success.