BBB Accredited Business sinceAdditional Locations
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This company offers a home care and home health care agency, providing non-medical home making, companionship and personal care services for the elderly, including those that are ill or disabled. Services include light housekeeping, laundry, meal planning and preparation, exercise, bathing and dressing, ambulation, stand-by assistance, medication reminders, transportation and companionship as well as skilled nursing, nurse delegation and care management services. This company offers a home care and home health care agency, providing non-medical home making, companionship and personal care services for the elderly, including those that are ill or disabled. Services include light housekeeping, laundry, meal planning and preparation, exercise, bathing and dressing, ambulation, stand-by assistance, medication reminders, transportation and companionship as well as skilled nursing, nurse delegation and care management services.
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A BBB Accredited Business since
BBB has determined that Family Resource Home Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Family Resource Home Care include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. David Lawrence, President Ms. Patty Bollenbeck, Administrative Assistant dues inc 2 branches Ms. Sheila McKannay, VP Client Care parent pays dues Ms. Mary Thompson, Admin Asst
Home Health Services
Alternate Business NamesFamily Resource Home Care Inc
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Additional Phone Numbers
- (866) 545-1092(Phone)
- (425) 455-2004(Phone)
- (253) 761-8019(Phone)
- (425) 455-5666 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: My Mother in Law ******** ***** while under the care and responsibility of Family Resource Home Care was allowed to exit the care givers vehicle in a potentially dangerous position near another moving vehicle while parked, and without assistance. The door flung open and caused damage to the adjacent vehicle causing by one estimate to be $842.00. This was her first trip with this caregiver. Prior to contracting with this agency, I transported her for nine months. ****** ***** is diagnosed with dementia and cognitive impairment. Using proper exit strategy she has never had any problems exiting the vehicle safely with me.
Desired Settlement: I believe payment for damages should be the responsibility of the home care agency or the caregiver insurance, because with use of proper oversight and safe exiting practice for dementia patients by a licensed and trained care giver, this accident should never have happened. I have tried to resolve this matter without success with company president ***** ********.
Business Response: Initial Business Response /* (1000, 8, 2014/07/09) */ This incident has been resolved to both party's satisfaction. After Family Resource responded to the initial question from Mr. *******, we investigated (as we always do) and found the entire incident was based on a misunderstanding of what actually happened and who was responsible. The family and Family Resource are now in agreement and we are continuing to provide services for Mr. *******'s mother-in-law. Initial Consumer Rebuttal /* (2000, 10, 2014/07/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Understandably, my Mother in Law's recount of this incident could not be relied on to be totally accurate. Family Resource did investigate thoroughly and present to us the true facts in this incident. We are grateful for their help in settling this matter to our full satisfaction and we will continue to trust in them with their care of Mom.