This business is not BBB accredited.

Pacific Ridge Homes

Phone: (425) 438-8444 Fax: (425) 438-8944 17921 Bothell Everett Hwy Ste 100, Bothell, WA 98012 http://www.pacificridgehomes.com


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Description

This company offers new home development and construction services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pacific Ridge Homes include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pacific Ridge Homes
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 23, 2002 Business started: 04/01/2000 Business started locally: 04/01/2000
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Limited Partnership (LP)

Business Management
Mr. Mike Kinney, Member
Contact Information
Principal: Mr. Mike Kinney, Member
Customer Contact: Attn: Lynn
Business Category

Home Builders Real Estate Developers Contractors - General


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    17921 Bothell Everett Hwy Ste 100

    Bothell, WA 98012 (425) 438-8444

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/18/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: We purchased a home from Pacific Ridge Homes. In addition to the standard warranty there was a separate warranty sheet we signed for toilets. Within two weeks of occupying the home we notified the builder that the toilet was stopped up in the master bathroom. They refused to come clear the problem and we subsequently hired a plumber spending over $200 in a brand new home. The plumber stated that the cause of the stoppage was construction debris. When I found the toilet warranty I again reached out to the builder sending him a copy of the toilet warranty and the plumber's bill asking them to reimburse us. They claim that they are not responsible and are refusing to reimburse us for something they are clearly responsible for.

Desired Settlement: We would like a refund for the costs of the plumber.

Business Response:

Pacific Ridge Homes contacted the customer a few weeks ago to let them know we would be reimbursing them for the cost to fix the toilet.  The request for a check has been submitted to our accounting department (after we received a copy of the invoice) and this will be ready for the customer next week.  We have contact the customer to let them know the status.    We have corrected the miscommunication with our warranty department so this issue does not occur in the future.

Thank you


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Pacific Ridge Homes
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)