BBB Accredited Business since

Pacific Air Systems

View Additional Phone Numbers 12811 Pacific Hwy SW, Lakewood, WA 98499 http://www.pacificairsystems.com


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Description

This company offers heating and air conditioning service, repair, replacement and other related services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pacific Air Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pacific Air Systems include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

58 Customer Reviews on Pacific Air Systems
Customer Experience Total Customer Reviews
Positive Experience 57
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 58

Additional Information

BBB file opened: August 23, 1996 Business started: 01/01/1984 in WA Business started locally: 01/01/1984
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Washington Department of Revenue
6500 Linderson Way SW Fl 1, Tumwater WA 98501
http://www.dor.wa.gov
Phone Number: (800) 451-7985
bls@dor.wa.gov

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Peter Hungate, President Mr. Robbie Negron, Operations Manager Mr. Dan Quails, Field Operations Manager
Contact Information
Principal: Mr. Peter Hungate, President
Customer Contact: Mr. Robbie Negron, Operations Manager
Business Category

Heating & Air Conditioning Air Conditioning Repair Air Conditioning Contractors & Systems Heating Contractors

Products & Services

Pacific Air Systems sells the following brand(s): American Standard, American Standard, Bradford White, Bradford White, Rheem, York, York

Pacific Air Systems offers the following product(s): Air Conditioner, Duct Cleaning, Electric Furnace, Emergency Repair Service, Gas Furnace, Heat Pump, Indoor Air quality Products, Installation and Air Conditioning Add On, Precision Tune-up and Preventative Maintenance

Method(s) of Payment

Cash

Check

Credit Card

Alternate Business Names
Air Systems Northwest Inc Air Systems NW Inc

Customer Review Rating plus BBB Rating Summary

Pacific Air Systems has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 12811 Pacific Hwy SW

    Lakewood, WA 98499

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/1/2016 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I just recently purchase this house and We request to have this particular company inspected the furnace and air system base others customer. the tech came to the house and did the job the furnace was fine but also make no recommendations. we moving in to the house and the furnace was not working I call pacific air and they came now they want me to pay ti get it repair when in the 1st place their tech fail to do his job.

Desired Settlement: I want this company to fix and replace the parts need it at not charge because their employee. I would never purchase this house if I knew it/

Business Response:

I personally have reviewed this clients concern and we think that the client has a fair concern and we would be more than happy to take of the clients concerns as he has requested. 

If he had come directly to us, the result would have been the same & we would have taken care of this concern. We will have one of our client care representatives reach out to him today to get this scheduled.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

58 Customer Reviews on Pacific Air Systems
Neutral Experience (0 reviews)
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