BBB Business Review
BBB Accredited Business since 01/26/2011
Vision Quest Sports & Fitness
Phone: (253) 852-0747Fax: (253) 887-7815View Additional Phone Numbers841 Central Ave N Ste 115, Kent, WA 98032-2014
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This company offers an integrated wellness center, spa and fitness center. They also have a conference center for rental purposes.
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A BBB Accredited Business since 01/26/2011
BBB has determined that Vision Quest Sports & Fitness meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Vision Quest Sports & Fitness' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 9 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||4|
|Problems with Product / Service||4|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||9|
Complaint Breakdown by Resolution
|07/29/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Failure to provide promised assistance or support for products or services
Complaint: My father ******* signed up with Vision Quest for one year and paid the full amount on July 28-2011. When he signed up, he asked what would happen if he had to leave the country and the person said his account would freeze, but they never said for how long.Five months after joining the gym, he had to leave the country because his mother was sick. After three months, we found out he was not coming back for a while. My mother and sister went to Vision Quest and ask to freeze his account for four months. My mother doesn't remember the female employee name at the desk that was helping them,but states she could point her out if she saw her.My mother and sister said, the employee never gave them paper to sign and the employee said she would freeze his account.Couple months after that I called my self and freeze his account for another two months, so Jan/Feb 2013 and the person said my mother would have to come and sign paper and she did.It's only later on that we found out that his account was never freeze for the four months.Three days I called and left my cellphone number to have the manger call me and no one ever returned my calls. Finally I called myself on day four and spoke with a manager name ****. He told me there was no number to call me back.That was a not true because ever time I called they asked for my number. This manager is a lier and has a terrible customer service.I tried to explain to him, that my mother and sister were never told to sign anything when they were there. He pretty much assume that we were lying, but explained to him that his employee should have gave them the paper to sign and should have told my mother and sister, the company only freeze account for two months. They were never told that. I asked him to give my the corporate office number for Vision Quest. He said he doesn't have the number. I asked why he didn't know the number and he keep saying, he doesn't have the number. He then told me to go to the website and I would find the number. I go to the website and could not find any numbers, where you could make a complaint.My father canceled his membership, because they lie about freezing his account. How does a manger not know the number to his company corporate office? I know he was lying. I was the one who referral my parents to that the gym, and i will never referral anyone to that gym again. I would never filed a complaint with BBB, if he had gave me the number. I suggest that this manager has the number and give it to customers when request.
Business' Initial Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|04/16/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: None of the Above - Customer Service Complaint Issue
Complaint: I called regarding my account/billing. I had asked several times for the billing date to be changed. I was always told "Okay we will take care of that for you" Today, I checked my account to see that three charges PLUS three overdraft fees were taken out. I called Vision quest to get this resolved, again. I was told that he would need to check all "areas" to make sure I filled out paperwork. I was never asked to fill anything out, but had asked about changing it when I changed my billing method. I was told that "he believed me" but that he would not refund the over draft fees of $75 because it wasn't their fault. I am livid. This is a Vision quest error, and to tell me that you "believe" me and then tell me that your not going to refund YOUR mistake is horrible customer service. At the least I feel like this should have been made right. I am not rich, but get by... and liked this gym until now. I believe customer service (being in it) is the number one key to running a business. I simply asked for them to refund my $75 and change my billing date, again, like I had previously asked more than once. Further more I will be looking for a new work out facility.
Business' Initial Response
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
|11/20/2013||Billing / Collection Issues|
|10/26/2012||Billing / Collection Issues|
|10/22/2012||Problems with Product / Service|
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Type of Entity
Limited Liability Company
Contact InformationPrincipal: Mrs Ashley Sahun (Dist. Coordinator)Mr Brad Swartz (Member)
Alternate Business NamesTraining and Fitness Solutions LLC
Industry TipsSo-called Diet Aids Will Thin Your Wallet, Not Your Body
Map & Directions
Map & Directions
Address for Vision Quest Sports & Fitness
841 Central Ave N Ste 115
Kent, WA 98032-2014
841 Central Ave N Ste 115
Kent, WA 98032-2014(253) 852-0747
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Vision Quest Sports & Fitness is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (253) 333-7771
Additional Email Addresses
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Health ClubsSo-called Diet Aids Will Thin Your Wallet, Not Your Body
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BBB reports on known significant government actions involving business' marketplace conduct.
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