BBB Accredited Business since

Olympic Athletic Club

Phone: (206) 789-5010 5301 Leary Ave NW, Seattle, WA 98107 http://www.olympicathleticclub.com


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Description

This company offers health club facilities.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Olympic Athletic Club meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Olympic Athletic Club include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Olympic Athletic Club
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1980 Business started: 01/01/1978 Business started locally: 01/01/1978
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Mark Durall, General Manager Ms. Lindy Taylor, General Manager
Contact Information
Principal: Mr. Mark Durall, General Manager
Business Category

Health Clubs

Alternate Business Names
Olympic Health & Racquet Club Inc

Additional Locations

  • 5301 Leary Ave NW

    Seattle, WA 98107 (206) 789-5010

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Advertisements mailed out regularly indicate a filled hot tub in women's locker room of new remodel. This tub has been in place and not filled for about a year. Manager has said repeatedly this is because the "city" does not have time to come out and inspect.

Desired Settlement: This gym advertises services that do not exist, specifically this hot tub in the women's locker room. I would like the city to complete their inspection and arrange this tub be filled, if indeed the city is the hold up on this project.

Business Response: Initial Business Response /* (1000, 5, 2014/05/06) */ Ms. ***** renewed her Prestige single membership on 05/02/14. At that time, she was informed that the hot tub located in the women's 3rd floor locker room may not be used until King County approves our application for a variance, which stems from our contractor's failure to comply with a precover inspection and other compliance issues. We apologize and remain committed to doing everything possible to expedite this process. However, we did not advertise or guarantee a date that it will be operational. Instead, we made it clear to her and other members and guests that we are waiting for the County to approve our request. In fact, we posted a sign above the hot tub informing everyone about the status of it. Therefore, since Ms. ***** was clearly aware that we are waiting for permission to operate the hot tub and we have not advertised or provided her or anyone else with a specific date when or if that will happen, neither her or anyone else has been harmed. Moreover, in the meantime, we have 2 other operational hot tubs, located on the 1st and 2nd floor, for her and other members and guests to use. However, we are willing to provide Ms. ***** with a full refund, if she requests to void her contract and cancel her membership within 3 business days, which is plainly stated in her membership agreement and has been our policy for 35 years. Sincerely, **** ******, GM Olympic Athletic Club


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Olympic Athletic Club
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)