Business ProfileforOverlake Hospital Medical Center

Im not exactly sure whats going on at Overlake Pavilion, but Ive been seen as much as 40 minutes late on multiple occasions in the last year. This is an activity I hold management responsible for. Im asked to arrive 20 minutes early and to check in online. I have learned not to arrive early, because Im never seen early, let alone on time and management gets upset when I ask for a parking voucher, because poor scheduling or management leads to a charge. The building offers 60 minutes of free parking. Lets assume it takes me 10 minutes to get from ************ and another 10 from door to gate. That is 20 minutes even though its certainly closer to 10 altogether. That still leaves 40 minutes, at best Im seen for 20 minutes, so that reveals 20 minutes of inexcusable consistent delays. When you consider, ** getting to the garage exit closer to 90 minutes. It reveals how bad delays are. I dont enter the garage until 10 minutes before my appointment is scheduled.I wrote ******************* last year about multiple late appointments and the charges associated with them. I followed up via email as well as in person on follow up appointments. She never responded to emails or phone calls and declined to speak to me in the office. In every case, I wasnt even brought back into the clinic for 20 minutes and typically didnt see the doctor for another 15 minutes late, so there is the hour before I can even exit the office. I see ************ as well as Endocrinology and they are in the same office managed by different people. My Endocrinology appointments have never been late. Again, proving this is the weak leadership of ********************. Here are the dates of infraction: July 8th, October 13th, there was another appointment that went long, but that was due to Blood Draw, so I won't claim that date .