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          Kelantis Inc has 1 locations, listed below.

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            Business ProfileforKelantis Inc

            Hardware Sales

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            8/23/2006
            Years in Business:
            19
            Business Started:
            7/14/2004
            Business Started Locally:
            7/14/2004
            Business Incorporated:
            6/28/2004
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • American Home Supply
            • Anglo American Brass Co
            • Auro Design
            • Heritage Lighting
            • Vintage Hardware
            • Vintage Hardware & Lighting
            Business Management
            • Mr. Ken Kelly, President
            • Ms. Cynthia Kelly, Member
            • Ms. Jane Kelly, Member
            Contact Information

            Principal

            • Mr. Ken Kelly, President
            • Ms. Cynthia Kelly, Member
            • Ms. Jane Kelly, Member

            Customer Contact

            • Mr. Ken Kelly, President
            Additional Contact Information

            Fax Numbers

            • (360) 379-9029
              Primary Fax

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/13/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On January 13, 2023, I placed an online Order for 3 brass curtain rods. The web page for the item specifically stated that the items I ordered were supposed to be special shipping and and that I would receive an actual shipping cost invoice for the special freight. In addition the website said multiple quantity purchase would receive a combined purchase discount. I called them before ordering to confirm these policies and they told me since I was placing the order on Friday, ***** would give them the actual charges on the following Monday. I went ahead and placed the order through the website. I never received a combined and special shipping invoice, instead I was automatically charged the exorbitant online shipping default shipping charge estimate of $196.13, which is 3x the single item rate of $65.92, despite the fact that the order of 3 curtain rods was actually shipped to me in a single container, not 3 different containers. I called them and asked for the invoice. I was told on the phone that the website shipping statements referenced above shouldnt be there and that it is an error, which completely contradicts their earlier statements. When I demanded their shipping receipt from the shipper showing the actual charges they paid, I was then told that they could just charge all that extra for handling anyway. I sent an email on 2/1/2023 again requesting an actual shipping charges invoice, but received no response. Now the company has changed their website shipping information but still has not honored the policy that was up when I placed my order or their verbal confirmation on the date I placed my order. From the number of other complaints this business has received at the BBB, it is clear that this company has no regard for their customers. I hereby demand they produce the receipt for actual shipping costs they paid for shipping to the carrier and an appropriate refund of the extra I paid.
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            Customer Reviews

            0 Customer Reviews

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            Local BBB

            BBB Great West + Pacific

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