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Northwest Territorial Mint

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Phone: (800) 344-6468 Fax: (253) 735-2210 View Additional Phone Numbers 2505 S 320th St, Federal Way, WA 98003 http://www.nwtmint.com ! There is an alert on Northwest Territorial Mint !


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Description

This company offers minting services for military medals and service ribbons; personal, profession and community commemorative medallions; as well as sales of platinum, palladium, gold, and silver bullion.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Northwest Territorial Mint include:

  • Failure to respond to 55 complaint(s) filed against business
  • 74 complaint(s) filed against business that were not resolved

Factors that raised the rating for Northwest Territorial Mint include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

400 complaints closed with BBB in last 3 years | 331 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 16
Billing/Collection Issues 10
Delivery Issues 277
Guarantee/Warranty Issues 1
Problems with Product/Service 96
Total Closed Complaints 400

Additional Complaint Information

On February 2, 2016, BBB recognized a pattern of complaints from consumers regarding delivery and refund issues. Consumers allege that their ordered products are not delivered within the promised time frame and report that some orders are delayed by several months. Consumers further allege that after requesting a refund from Northwest Territorial Mint, they are told to wait up to 6-8 weeks for the refund to process.

Northwest Territorial Mint is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints. The company indicated that updates have been made to the website to more prominently disclose current shipping and refund policies The company advises that Bullion and custom sales are made to order and require advance payment. Northwest Territorial Mint further advises that Bullion delivery is based on availability, the company’s manufacturing schedule, and the chronology of the order. The company indicates that expected timeframes are outlined within the terms of sale and must be read and acknowledged by the customer prior to completing an online purchase or agreed upon during sales with a live agent.

Customer Reviews Summary Read customer reviews

60 Customer Reviews on Northwest Territorial Mint
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 1
Negative Experience 53
Total Customer Reviews 60

Additional Information

BBB file opened: July 28, 1997 Business started: 01/01/1984 Business started locally: 01/01/1984 Business incorporated 12/31/2002 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ross Hansen, Managing Member Mr. Mike Flynn, Marketing Manager
Contact Information
Principal: Mr. Ross Hansen, Managing Member
Business Category

Gold, Silver & Platinum Dealers Coins,Stamps & Precious Metals Dealer Bullion Coin Dealers Die Cutting Knives - Custom Smelters & Refiners - Precious Metals Coin Dealers, Supplies

Alternate Business Names
Northwest Territorial Mint LLC

Customer Review Rating plus BBB Rating Summary

Northwest Territorial Mint has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2505 S 320th St

    Federal Way, WA 98003 (253) 833-7780 (800) 843-9854

  • THIS LOCATION IS NOT BBB ACCREDITED

    99-1376 Koaha Pl Ste B

    Aiea, HI 96701

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO 2148

    Auburn, WA 98071

  • THIS LOCATION IS NOT BBB ACCREDITED

    80 Airpark Vista Blvd

    Dayton, NV 89403

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/27/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My wife and I entered into a contract to purchase $20,530.50 of silver and gold coins in February 2016. Delivery was to be for end of April. As of today no metals have been delivered and we would simply like a refund of our money.

Desired Settlement: Provide us with a full refund of $20,530.50 for failure of delivery.

5/24/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: We have waited on our silver purchase since November 2015. it is currently may 2016 now they filled chapter 11 and claim no payout any time in the next 12 months. they say payout will only be a prorated portion. hard to get any info from them

Desired Settlement: we would simply like delivery of our order, or metals of an equal value, or return payment of the check they cashed

5/18/2016 Problems with Product/Service
5/18/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Hi, Originally, On 09/04/15, I ordered 1 ounce of gold and 100 ounces of silver, order # ******. I sent a cashiers check for $2846.58 the next day. I received the gold bar within 2 weeks. After 3 months, NWM sent me an email that my silver order was delayed for 30 more days. At the end of 30 days, I canceled my order and reordered 200 ounces of silver. I sent a check for the bal of $1209.00 the next day. They informed me on January 22nd, 2016 that Trade #****** was now paid in full and should ship the last of Mar. On Mar 11, I called, wondering how it was going, and asked when my 200 ounces would ship. I was given a window of Apr 4-8. For Sure. Today, Mar 31, I called again wondering how things were coming along, and to make sure my silver would ship this week, and was told that the owner of the Co was hit with, a judgment? I', not sure what she called it, exactly, but she also told me they were not sure what was going to happen. If this is the case, even if it's just a matter of too many orders, why are they still emailing me about specials and why are they still accepting orders, and peoples money?

Desired Settlement: They have had part of my money around 7 months, the remainder they have had for only 3 months. I do not want a refund, I want the 200 ounces I paid for sent to me. Again, I only want the 200 ounces delivered to me. They have always been very polite to me, but I don't think it's ethical for them to keep accepting orders if they don't know what's going to happen to the Co. I just want my 200 ounces. Thank you for your help

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:

Hello,

This is Re: Complaint ID *********

I understand  NWT mint has filed for bankruptcy. What I don't understand is why they can't refund my money when they were doing business as usual through their web site as of April 11, 2016.

I originally indicated I did not want a refund, just the 200 oz of silver I paid for. I'd like to amend that, and I will accept a refund at this point.

Does their filing for bankruptcy mean they don't have to honor orders that have been paid for?  Or does it mean that I will eventually get my money back?

I don't understand.... I had bought with them many times before, and they always got my order to me (though it took awhile). Does that filing, which had nothing to do with me,  really mean they don't have to refund the $2,892 I have paid them? Please, please, help me.

5/18/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 100 ounces of silver on 8/20/2015 and have not received my shipment 7 months later. The purchase was placed on a credit card, confirmed and an order number ******) was issued by Northwest Territorial Mint, LLC. I have since placed 2 calls; one on 12/28/2015, I spoke with "Wendy" and was assured that or order was on file, but that production was slow due to increased volume. I was told my order should now ship on or around 2/8/2016. I called on 2/17/2016, again speaking with "Wendy" and was told that production was still slow and that though the order had gone on far longer than normal, they were doing all they could to get orders previous to mine filled, giving me no new date of shipment.

Desired Settlement: I would prefer to receive the purchase I have already made, as the current price of silver is now below the amount I paid for it. I can only afford to invest small amounts of funds at any one time, and cannot invest for my future until I receive what I already bought. I do not want to "sell back" my silver because 1) the purchase price is now lower and 2) I do not know how long it would take to refund me the more than $1600.00 that I have already laid out. Please Help with this matter.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:

I reject the business' response.

I contacted the company twice prior to their bankruptcy.

Thank you for returning so quickly with an offer.

5/18/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 12 -2 15 I placed an order for 4000 oz. of silver and sent NORTHWEST TERRITORIAL MINT a check for 59,720.00. after the order was placed I was told that the order was going to be shipped March 2 2016 because they were behind. The order was never shipped and when I inquired I was told I could get a refund so I did then I was told the check would be shipped in three weeks. The check never arrived. When I called they informed me that they were in bankruptcy and I would never receive my money.

Desired Settlement: to receive my money back

5/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I made three (3) separate silver orders totaling 400 oz during the months of October and November of 2015. I like many others have not received my order or a refund.

Desired Settlement: I want the 400oz of silver that I paid for.

5/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I went in person into NW Territorial Mint on 12/30/2015 to purchase some gold coins. I dealt with Derrin. I spent $9972.00 in CASH for nine Krugerands. They put in writing it would take 8-10 weeks for delivery. I was told at 10 weeks, it would be another 30 days, then another 30 days, etc. I went in on April 8, 2016 to pick up my order from 12/30/2015, but they said it was not available. They did sell me two American Eagle Gold coins at that time, which I left with. But they NEVER deliever my gold, nor did they return my $9972.00.

Desired Settlement: Refund of $9972.00. CASH. I recently found out they have filed for bankrupty April 1, 2016. But when I went into the store on April 8, 2016, they said nothing and it was business as usual!

5/8/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My order was placed on Jan 8th, 2016 - for 5 Canadian Maple Gold Leaf coins. I was told to give them the cash, that i did, and that it would take 8 to 10 weeks for the company to receive the coins, and i could come and collect them. When i called after 6 weeks, was informed that they have a 30 day delay-of-order clause and it might take a little longer. After this , i had to make numerous calls, and was put on hold for a minimum of 20 to 30 minutes each time. Finally when i went there in the end of March, was politely informed about a settlement case and that the judge had told them not to distribute any money. Two days later, company decided to seek bankruptcy. I have traded with this company before, and had some delivery issues. But they really led me on this time, knowing fully well what was happening. Which means the EMPLOYEES who dealt with me were not honest in their dealings, especially with phone calls i placed many times in between. Not only that, it was hinted that if I bought some more bullion, the company would look at this favorably. So in February, with my 2 sons aged 11 and 9 , i went there and bought $3000 worth of Gold... and the Sales person just flat out lied to me about the coins coming in by the end of the month. It just not the owner, but all the employees that were in cahoots with this scam.

Desired Settlement: All I wish is a refund of my money, which is $5754.25 . I know that I will stand to lose about $750 in gold price increase, but its a loss Iam prepared to take. My wife does not know about this. Should she find out, she is likely to divorce me. For rich people it means nothing, but for her and me, this was supposed to go to my sons college funds..., but since gold prices were going up, i thought of making some money before depositing the said money in college fund. Never, never , never in my wildest dreams did I ever think that a respectable Gold and Precious metals company would go under. So living day to day under the fear that this will come out. All I want is a refund.

5/8/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased 100 silver rounds on 8/26/2015. My second order of 109 silver rounds was on 11/10/2015. I have not received any yet. They just kept pushing my delivery date up.

Desired Settlement: I would like my silver or a full refund

5/8/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: From 9-15-15 through 3-8-16, I have deposited $13,698.80 with Northwest Territorial Mint for physical gold and silver bullion deliveries in which have not been delivered and they still hold my money.

Desired Settlement: I want an immediate & full refund of $13,698.80

5/7/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered and paid for Platinum Bullion Coins. ****** Isle of Man Noble 10 x 1oz coins $980.49 Payment in full cleared and confirmation given for $9,804.90. Confirmation of Bullion Order ****** was provided via email on Jan 15. Was told they where on order but could not be shipped until March or April. (DELAY TACTIC) NOW the company is saying "We could not find an order associated with that ID." They have taken the payment with no intent to provide or ship the product. Recent rumors that they were planning to file for chapter 11 bankruptcy for several months and where cashing all the checks they could get in. Even sending out additional marketing with deals and special bullion offers to have unwary clients send in more money for products they never ordered or intend of providing. Do not deal with this company it is a scam. Previous BBB reports were either extremely wrong or very late to be updated. NTM still claims to be a resource for bullion, off their web site 4-16-2016. "Bullion Dealer We also are a major dealer in bullion related items for industry and personal investing. We are your source for all forms of gold, silver, platinum & palladium bullion. We are an authorized dealer of both the Canadian Maple Leaf and American Eagle gold and silver bullion coins." This company is a shame and the website is set up defraud the public. The address appears to have changed at-least 6 time in recent history. Notice of Chapter 11 Bankruptcy Western District of Washington Case Number************ on 4/1/16

Desired Settlement: Full refund of $9,804.90 As I now would not trust that the bullion or Platinum product they would provide would be authentic and not a counterfeit forgery.

5/7/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased $4407 worth of silver on 8/26/2015. I received an order delay notification on 11/21/2015. I requested updates on my order on 1/5/2015 and 2/9/2015. I was told there were delays due to not enough employees to fulfill the orders. On 4/13/2016 I requested another update and was told they were in in Chapter 11 bankruptcy and I could not get a refund. This company appears to be running a scam. What is my recourse to get my money back?

Desired Settlement: Refund at the current cost of silver.

5/6/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased 50oz of silver bullion on February 29, 2016. It is now April 16th and I still haven't received the silver. To make matters worse, they recently filed for Chapter 11 Bankruptcy so I probably lose my $930. This is a Ponzi scheme!

Desired Settlement: I would like to get a full refund in a timely manner

5/6/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: -Order was placed 1/26/16 for $818.95 . -Order was never delivered . -NWT Mint filed for chapter 11 Bankruptcy on 4/1/2016 -Contacted customer service on 2/22/2016 -Email stated this Thank you for your inquiry regarding your order #***** * ******. We do work as a brokerage and produce to fill orders. Because we do such a large volume of orders here, it is not possible to house the quantities of precious metals required to fill all of our orders at one time. We typically ship a few hundred orders each day. So we constantly have large quantities of all products coming and going. The day after an order is placed we lock in our pricing and send payment to our suppliers for the metals. Whether it be the actual product or the raw material to produce the products that we mint. The quoted time frame (8-10 weeks) that you receive at the time you place your order is an estimate based on the current availability of the product you have ordered and the time it generally takes for our shipping department to prepare and send the packages in the queue. We do fill all orders in the order of payment receipt per product and may ship prior to the expected shipping window. Please feel free to contact us via return email or phone us at 1-800-344-6468 should you need anything else. Thank you and have a great day. Northwest Territorial Mint Customer Service

Desired Settlement: I would like a refund in the full amount

5/5/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On October 5th 2015 I paid $1,636.00 for 100 Oz. of Stagecoach Silver 1 Oz. Bars, Order ID: ****** I was lead to believe that as soon as my check cleared the bank, my order would be shipped. "Dear ***** ******, Thank you for sending your payment to Northwest Territorial Mint. Your Personal Check in the amount of $1,636.00 was received October 12th, 2015 and posted. Trade #****** is now paid in full with an estimated shipping window of Oct 5th - Oct 12th. An e-mail will be sent to you the evening that your order is shipped with your tracking numbers included. If there is any delay in shipment you will be notified by e-mail." (This never happens, I had to keep calling them and enquiring as to when my order would be sent after every failed delivery). "SHIPPING TIME ------------- Our policy is to ship orders promptly after you have properly paid us.  However, reductions in inventory resulting from an increased demand for certain bullion products and other reasons may delay shipping.  If we cannot ship your order within the delivery time represented to you at the time of purchase, we will inform you prior to the expiration of that period of time that we are unable to meet the delivery date, and you may buy-back your order and obtain a full payment of the prevailing market price at the time of liquidation." (Which robs the buyer of the 0.72 cents per ounce brokerage fees which have been paid.) I am 75 years old and live on a small Social Security Income, so to me this is a great amount of money to loose.

Desired Settlement: Either receive my order, or refund my money. Thank you!

Consumer Response:

I have been notified that North West Territorial Mint has filed a chapter 11 Bankruptcy.  Thank you!

 

5/3/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 150 troy ounces of silver from this company and they are refusing to provide the silver or to refund my money. The silver is worth more now than it was at the time of order. Anything less than PEAK value of silver during the time that my shipment was delayed until this issue is resolved is a breach of contract.

Desired Settlement: I am owed the peak value of 150 troy ounces of .999 pure silver since March 14th until present. Anything less would be a breach of the contract that I agreed to. The following excerpt is from a delay email I was sent, and is in line with the purchase agreement... "If we are unable to ship any portion of your order by March 14th, 2016, you are entitle to receive either a full refund of the amount you paid or the prevailing market price of the item(s) you ordered, whichever is higher. Other options may be available to you as well." I can provide the email correspondence, which includes dollar amounts, silver amounts, and dates, if necessary. Thank you BBB.

5/2/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 200 oz of silver bullion from this company at the end of December 2015, with a delivery date of no later than March 21, 2016. I never received my order, so I called in late March to find out the status. I was told that the company had filed for bankruptcy and would not be paying back its customers or sending out the product. I demand a refund from this scam of a company.

Desired Settlement: I demand a refund in the amount I paid: $2,912.00

5/2/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have been dealing with Northwest Territorial Mint for several years and have received shipments from them before, however this past order I have not received my shipment after I made payment. I have contacted NTM several times and the only response I get is that there has been a delay and they tell me to wait another 5 or 6 weeks. This has happened several times and I have still not received my order. I ordered 200 Silver 1 oz stagecoach bars on 8/17/15 and they acknowledged my payment on 8/20/15 at 3:50pm. The total price paid to Northwest Territorial Mint was $3,176.00 for the 200 Silver 1 oz stagecoach bars. Thank you very much.

Desired Settlement: I would like my 200 Silver 1 oz stagecoach bars or my original payment of $3,176.00 refunded.

5/2/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Sent Company $1,597.00 for Silver Bullion, now they state they will NOT send as promised.

Desired Settlement: Cash returned or product delivered (100 ounces pure Silver)

4/30/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On January 25th, I purchased 100 ounces of silver from this company and they still have not arrived. The total cost was $1491. Bullion Order #29221

Desired Settlement: I received an email from the company and I am worried I will not be refunded and I want to make sure I file a complaint so I my voice can be heard.

4/30/2016 Delivery Issues
4/30/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered 6000.00 in silver on August 27, nothing but run around and lies. 5 more weeks, 6 more weeks.... ummm how about 7.5 months? It is now April 8th- and still no Silver delivered. I wish I would have read reviews instead of trusting what seems a reputable company.

Desired Settlement: That people know what kind of business this is and how they operate.

4/30/2016 Problems with Product/Service
4/30/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Did not get silver or refund. Order # 27279 $8537.40 10-4-15. Order # ***** $3124.00 9-27-15. On order # ***** I was givin a refund check # ***** on 3-11-16 but never got the check.

Desired Settlement: I would like my silver or refund.

4/30/2016 Delivery Issues
4/30/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed orders with this business for over $6K back in August of 2015. This business failed to fulfill my orders and has told me my order is indefinitely "on hold". I cannot receive a refund or get my product.

Desired Settlement: I would like the full return of my money.

4/30/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Found site via Google search engine which quoted .50 cents below spot price with a pop up price of 15.37. However, after completing order the total was charged 16.24. Immediately, called and emailed but this occurred on Sunday the 14th of Feb during which time offices were closed. Following day, I and disputed transaction and was treated rudely and hung up on my mgmt, called back 3 times that day until I was able to speak to company CEO/Owner who also made little of the dispute as it was only about an $80 discrepancy and gave me an option of sending a check for full amount and I would be given , 1 free silver round for my trouble ($15 dollar value) or I would be submitted to collections. My credit is very important so I reluctantly agreed and sent a check and after cashing my check discovered a delivery time frame of end of May 2016...(3 months away)

Desired Settlement: I would like either a full refund and a canceled transaction or a partial refund of the $80 that was difference between the online advertisement and what I was actually charged at checkout.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:  
Complaint: ********
I am rejecting this response because:

4/30/2016 Delivery Issues
4/30/2016 Delivery Issues | Complaint Details Unavailable
4/30/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have two outstanding orders for silver placed 8/11/15 and 8/26/15 that were supposed to be delivered by dec 2015, i have called every three weeks and was told due to high volume there would be an additional delay, the previous time i called ( march 2016 ) they gave me 4 free ounces of silver added to the order for my troubles but now i am worried about getting my orders filled due to the bankruptcy filing, every time i called i was told three to five weeks, and was assured over and over again that i would get my silver .

Desired Settlement: I want my silver as ordered plus the four free ounces promised ( total of 404 ounces) or a full refund of the amount I paid plus payment for the four additional ounces promised.

4/30/2016 Delivery Issues
4/30/2016 Delivery Issues
4/30/2016 Delivery Issues
4/30/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: January 21, 2016, I placed an order with Northwest Territorial Mint for an item that came to over $1000.00. There was no indication that the item I ordered was not in stock or not available. My credit card was billed immediately and they received my funds the same day. As soon as they obtained my funds, they began to stall. They have since adjusted the shipping date several times and now stands at March 21, 2016 and according to them that's a "maybe ". I am a fool for not doing my research before spending my money. I have since discovered that Northwest Territorial Mint has thousands of complaints posted on a variety of internet sites.

Desired Settlement: I would like my order to be delivered right away without any further delays!

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because: If they are using this excuse to rob me, what is the date and the provisions of this bankruptcy? Why are they still advertising products for sale?

4/30/2016 Problems with Product/Service
4/29/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: i am owed around $1000.00 for silver that nwtm did not deliver...under their policy i am owed a full refund...i called several times and was told everything was on hold...now they have filed for chapter 11..i would like a full refund

Desired Settlement: i would like my full refund in a timely manner

4/28/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased silver through this company on November 6, 2015, I sent them a check in the amount of $1,555.00 which has cleared my bank account and I have as of this date not received my silver or received a refund of my money. The transaction through Northwest Territorial Mint was Trade#******. At this point I would like to at least get my money returned.

Desired Settlement: Would like to at least get my money back.

4/28/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On the 14th of Jan. 2016 I contacted NWTM ( Darren ) by phone & ordered four 100 oz bullion bars of silver. I sent a check dated 1-14-16 for the amount of $5,740. Darren told me " due to the unusual buying volume, my silver would have a delivery date between April 4th- april 8th, and to expect an Email before to confirm exact date & time." I called NWTM on April 7th as I had not heard from the mint, I was able to speak to Darren and he informed me that NWTM was not shipping out any precious metals, as the mint was filling Chapter 11 Bankruptcy. Darren stated " nothing could be done yet, as a Trustee had yet to be named ".

Desired Settlement: I want the 400 oz's of silver owed to me by NWTM, and sooner rather than later. To me $5,740 is alot of money, and I want what I paid for ( in January ).

4/27/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Silver bullion purchased July 21, 2015 (100 bars @ $15.72 = $1,572.00) was not delivered by Nov. 13, 2015, was offered trade (105 bars @ $14.93 ea. = $1,567.65 w/refund of $4.35 because spot price had increased) - agreed to trade and recieved the $4.35 but have not recieved order as of April 7 , 2016, contacted Northwest Territorial Mint and was told they may be fileing chapter 11 bankrupcy and can not issue any refunds at this time.

Desired Settlement: Ship order or refund payment.

4/26/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 12/8/15, I ordered and paid for five 1 oz platinum bars for a total of $4,624.95. On March 4, I was notified via email that I would receive my order no longer than April 4. On April 5, I emailed back wanting to know when my platinum bars would arrive. I received a replay stating that the company is in Chapter 11 and that they are unable to provide me with the status at this time.

Desired Settlement: I would like to have my money refunded.

4/25/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchase 500 Canadian silver eagles in July of 2015. After several delays beyond the 12 week waiting period. I transferred my purchase to 598 1 ounce silver bullion coins and a 1/2 ounce silver bullion coin in December of 2015. This "new shipment has been delayed a second time beyond the original 12 weeks since December. I now have email from the company explain some "legal" action against the CEO. I want the company to honor its sales agreement, which I can provide if needed. This company has been cited before so I'm sure your aware of its past actions.

Desired Settlement: Prompt shipment of my order for 598 1 ounce silver bullion coins and a 1/2 ounce silver bullion coin.

4/25/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: In September 2015 I place an order for 7 oz. gold coins and 50 oz. silver coins. the gold coins were shipped/delivered in December 2015. I have e-mailed the Company numerous times regarding the remainder of the order only to be told repeatedly the order would not ship for another 4-6 weeks. now I am told the company has filed a Chapter 11 reorganization bankruptcy.

Desired Settlement: Delivery of order preferred. if not a full refund.

4/25/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Purchased $9K worth of silver in August of 2015. Company has failed to deliver our product and won't give a definitive answer on when product will be shipped.

Desired Settlement: I would like a refund of delivery or product immediately.

4/20/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased silver from them in july 2015 , sent a check for $796.50 they kept saying shipment was delayed and would give me another ship date , when that date came i called and it was delayed again . After three times i was offered a option of getting a refund two weeks ago which i took . They said check would be sent out right away and that never happened !! They have had my money since July and i have not got anything . I just want the money back they owe me , i have dealt with them in the past but will not anymore !! Id appreciate it if you can help me out in this matter i have all my emails printed out from them concerning this matter .

Desired Settlement: Want a complete refund !

Business Response: Northwest Territorial Mint, LLC, has filed from protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because:  I guess im not understanding , im owed money for Bullion i ord months ago and have not recieved ! So what are they doing to resolve my issue ???
                                                        

4/19/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Placed order on 26 Aug 2015 and still do not have product. Have called many times and all i can get out of them is it will be another 4 to 6 weeks. This has happened many times It is now going on 7 months This is the second order that they delayed First was placed on 3 Jul 2015 and shipped on 9 Nov 2015

Desired Settlement: Delivery of Order without further delay

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because: still do not have product

4/19/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 11/23/2015 I ordered 270 ounces of silver from North West Territorial Mint. After waiting the allotted time per the contract-including the additional 30 days, I call to request a refund at the prevailing market price. Darren then tells me it will take 4 weeks for my liquidation check to get to me. This is an outrage. My funds were sent to them 3 months ago now I must wait an additional 4 weeks to get it back? I am filing this complaint in hopes of recovering my money. I will be seeking local legal representation as well as lodging a complaint with the Washington State AG.

Desired Settlement: My desired outcome is a check sent to me ASAP. I sent my funds to this company in good faith and have received nothing.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because: I demand my monies be returned to me.

4/19/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 12/18/2015 I placed and immediately paid in full for an order of silver. My payment received notification gave a delivery window of 2/22-26/2016. The week of the promised delivery I received an e-mail stating that the delivery would be delayed another four weeks and if unable to complete at that time I would be refunded the greater sum of either my full payment or the current market value of my order. Four weeks later no further communications or shipping notice was given. When I communicated that I expected delivery notification by the following Friday, I received an e-mail stating that the owner of the company had received a large judgment against him and that they did not know how it would effect the company. A follow-up phone call received only the same information that they had no information. A check of the companies web site showed nothing different than when I ordered in December 2015 and appears to still be accepting orders. I was able to add merchandise to a shopping cart and I stopped only when it was time to post payment.

Desired Settlement: Immediate delivery of the ordered amount of silver or a refund of the full purchase price. The form of the bullion does not have to be the same as ordered as long as the proper quantity is delivered.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because:  Unless I receive proof that I am specifically and accurately listed as having a claim against NWTM in the Chapter 11 filing, then I still maintain the expectation of the delivery of goods which purchased prior to the filing.

4/19/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Placed order on Nov 18 2015 for 20, 10ounce silver bars at a cost of $2954.00 by March 17 2016 never received my order. I called on March 17 2016 to sell my order back to to Northwest Territorial Mint and spoke to Derrin T****** we agreed on a price of $3194.00 and as of March 28 2016 I have not received a check and when I called them March 28 2016 they gave me an excuse that the owner is having problems so I can't get a check.

Desired Settlement: I would like to receive the check for $3194.00 that I am owed.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because:Claiming bankruptcy is not solving the problem, the way to solve the problem is send a check for $3194.00 that you owe me.

4/19/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Placed Order Dec 1, 2015. By agreement they can take up to 3 months to ship with extension of 30 days. Hit the end of three months and got the 30 days notice per usual. Well 30 days went past and I call in to check on the order as it is now 40 days past the 3 months agreed too. Erin tells me the Owner decided to file Chapter 11 because of a judgement un-related to the business. And now I will likely never get my order or a refund per there agreements from BEFORE filing. I wished I would have canceled after reading even a few of the massive number of complaints this crooked business has received over the years.

Desired Settlement: They agreed to perform or refund no later than 30 days after the 3 month window. As such immediate refund of ALL monies paid is expect ASAP either that or fullfill the order as agreed. If the business can't then the courts should immediately close the business, fire everyone , sell the assets and pay everyone back starting with the oldest orders first. And seek a further judgement against the so called owner such that he never gets a paycheck again.

Business Response:

Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:


Complaint: ********

I am rejecting this response because:

Their contractual agreement required they complete my transaction before they supposedly filed. Therefore they are in violation of the contract. They also filed for protection supposedly because of a judgement unrelated to the business. (By their actual statement). If that is the case then that filing should be thrown out and the business fulfill its obligations.

Either way I feel that fraud has been committed by this company. And hope its owners and employees be held responsible in court for their theft and dishonesty. Also, I have seen no correspondence that says they are in Bankruptcy and considering past behavior posted by numerous others I would wonder if that is actually true. If so, I will be gladly joining the ranks of those calling for all assets of the company and employee benefits be surrendered to its customers and further that the owner be found liable for all remaining monies owed.

 

4/19/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 12/1/2015 I ordered 580 ounces of silver from Northwest Territorial Mint. After waiting the allotted time per the contract including the additional 30 days, I call to request a refund at the prevailing market price. Darren then tells me the owner has a judgement against him and he is not sure when my check for $8833.00 will be sent to me.

Desired Settlement: I want my money that I sent Northwest Territorial Mint returned to me.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because: I demand my monies be returned to me.

4/16/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I initially ordered 100 oz of silver and was told my delivery would be no later then Oct 16, 2015 . I received a delay notification and was told my order would arrive no later then Nov 16. When I did not receive it by that time I called and was told I could have a refund or reorder at the lower rate and receive 4 oz free but I would have to go back to the end of the order line which I did.I was told my new time for delivery would be Jan 29 2016. I then placed another order on Dec 14 for 200 oz. I then received another e-mail that my initial order was delayed again and would not arrive until Feb 29, 2016. I called again the ist week of March 2016 and was told it would be a few more weeks. It is now March 28 and I called to get a refund and was told that the owner is under investigation and no transactions can be done at this time.

Desired Settlement: I want the refund of my 2 purchases which is $4,402

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:  
Complaint: ********
I am rejecting this response because: Just because you have filed for bankruptcy protection does not mean that you don't owe your customers some sort of response as to how you plan to handle there accounts.

4/16/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 8-20-15 I purchased 311 1oz bars of silver from NW Territorial Mint. On 11-13-15 I received an email from them saying original ship date could not be met, however my order would ship no later than 12-14-15. This was the last time NW Mint contacted me. I have called NW Mint inquiring about my order approximately every 30 days, starting 12-21-15. Each time I was told order would ship in 4-6 weeks. Issue is still unresolved as of 4-3-16

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:  
Complaint: ********

I am rejecting this response because: In reference to the bankruptcy of N.W. Territorial Mint, I would like to be on record as having an interest in this matter as I paid them $4994.66 on August 20, 2015 for 311 - 1 ounce silver bars that I have never received.  Customer Order #******

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 300 oz. of silver on 12/17/15 for $4419.00 on a VISA credit card. Shipment date was in Feb 16. Shipment was delayed to 3/28/16. I called 3/30/16 and was told no shipments or refunds. I feel this is theft by mail fraud. They held my money over 90 days and now say they can't ship due to a judgement against the owner.

Desired Settlement: As a 90% disable, unemployable retired veteran I need the money and hope you can help

Business Response: Northwest Territorial Mint, LLC, has filed from protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because: Their lawsuit was pending when they accepted my money. Company should honor our contract.

4/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: - 11/06/2015 Ordered $7,660 worth of silver rounds from NTW - 11/11/2015 Received an email confirming that NTW had received the cashiers check for said amount - 01/22/2016 Received an delay notification email - 02/24/2016 recieved an email that at my request the liquidation/refund process has began and that i will be refunded the entire $7,660 - 03/26/2016 I called to check the status of my refund and a representitive stated that the "The owner of our company was unexpectedly hit with very large judgment." - 02/26/2016 Received an email stating what the representative stated on the phone Looking to receive a refund of the entire paid amount, as promised, in a timely manner.

Desired Settlement: Looking to receive a refund of the entire paid amount, as promised, in a timely manner

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:  
Complaint: ********

I am rejecting this response because:  I paid Northwest territorial Mint $7660.00 for 500 oz of silver and have not received the product or the agreed upon refund. One or the other needs to happen. My purchase should not be being held to pay their depts.

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 11/15/2015 I paid NWT Mint $794.50 for an order of 50 Ounces of Silver. When nothing was delivered for well over a month I called to inquire. I was told I should have read the fine print…and laughed at….and told I could expect delivery in Feb 2016. I subsequently received an email from NWT Mint stating the the order had been delayed until Mar 14, 2016 and if they failed to make that delivery date I would have the option of a full reimbursement. I inquired on 3/23/2016 and was told they had a legal decision against the company that was "ridiculous" and they would be appealing. They also stated they would "add me to the list". I then requested a full refund as stated in NWT Mint email of 3/23/2016 and have received no response.

Desired Settlement: I expect a full refund or immediate delivery of my order. Northwest Territorial Mint's legal issues and poor business practices do not lend themselves to any further trust on my part.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:

 
Complaint: ********

I am rejecting this response because:

Northwest Territorial Mint did not fill my order due to upcoming litigation/bankruptcy.  NWT Mint has keep my money since last November with no intention of filling the order.  I believe this is called fraud.  I will begin legal proceedings in the near future to recover the money owed.  I will also verify with the Court that NWT Mint has actually filed for Bankruptcy as they have displayed a complete lack of integrity and honesty to date.  I have seldom seen such a poorly run company.

 

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Itemized Shopping Cart Receipt Sku Product Name Quantity Unit Cost Line Cost ****** Northwest Territorial Mint Silver 100-Ounce Bar 2 $1,516.00 $3,032.00 ****** SILVER 10 OZ. PAN AMERICAN BARS 20 $151.60 $3,032.00 TOTAL $6,064.00 Order date September 4, 2015 After numerous e-mails, phone calls and a promise on 3 different occasions that the refund check had been issued and was in the mail, no silver has been delivered and no refund has been issued.

Desired Settlement: We demand a full refund immediately. This company has had our money since September of last year.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:  
Complaint: ********

I am rejecting this response because: I requested a full refund 4 months ago.  I expect my money back in full!

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered silver on 10-29-2015, told they would ship order 8-10 weeks after funds were received. Called them at Christmas time, told me they were really busy and backlogged on orders. Called again at the end of February and told them to cancel the order; told me they would mail out a check within four weeks. Called again today (4-4-16) was told they were filling for bankruptcy protection. Fyi, their website is still up and will still take your money.

Desired Settlement: I was never delivered the silver; expect my money back.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:  
Complaint: ********
I am rejecting this response because:  my money had nothing to do with your bankruptcy filing.  Since I never received the silver; which means you never purchased any, send my money back to me.

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I was mislead when I placed my order. I was told that delivery nearly always beats the "expected delivery" time and they have to say that "just in case" there is a delay. Now, nearly 9 months later, I am still waiting. I have called no less than 4 times and each time they tell me that my order is just about ready and should be there by the end of the month. Also, every time I call I am put on hold for an hour or so -sometimes they even pick up the phone and start helping me only to abruptly stop saying "im sorry, I have to put you back on hold. You wernt the next person on hold waiting..." utter crap. There are many warning signs that operation is based on fraud and I would like someone to investigate this hypothesis. Its my opinion that this company is not making the majority of their profits from selling precious metals but rather using their "delays" as their profit mechanism. It appears as if they intentionally keep understaffed and their capacity low in order to collect money upfront which they then deposit and trade with all year.

Desired Settlement: I want my product delivered or a refund for the full purchase price. Also, I want to be included on any class action lawsuits that are inevitably going to be filed.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:  
Complaint: ********

I am rejecting this response because it appears the company willingly delayed my shipments long before the owner lost his lawsuit in Nevada which they are using to justify their non delivery and no refunds. I question if they ever had any intention of delivering their own minted product at the time of my order or if the owner intentionally had his employees purportrate a fraud by taking orders he knew he wouldn't have to fill after bankruptcy. 

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered silver bullion in August of 2015 with a shipping date of 10-12 weeks. My order was again delayed another 4-6 weeks. After more delays in February of 2016 I asked for a refund. I was told a check would be sent out within 5-10 business days. When I did not receive a check I called the mint back and this time I was told they could not tell me when I would receive a check. My order# is ****** and it was in the amount of $791.00. Thank you, ******* *******

Desired Settlement: Would like to get my money back.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:


Complaint: ********

I am rejecting this response because: Why are they allowed to sell and still take people's money? They have had my money since August2015.

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: NWTM's website is http://bullion.nwtmint.com. NWTM offers silver and gold bullion for sale through on-line orders. I placed 3 orders for silver in November and December of 2015, and made payment in fully, totaling $22,510. At the time, I was told that delivery would take approximately 8 weeks. As the delivery date(s) approached, I was told there would be further (but short) delays "due to the unprecedented high volume of orders we have in line for shipping". I continued to contact NWTM, and continued to receive the same information -- basically telling me that due to the high volume of orders, there would be shipping delays . . . but there was no reason for concern. Last Friday (April 1, 2016) I again inquired about the status of my order. That same day, late afternoon, I received an e-mail from Samantha B****** at NWTM, stating that "our company was unexpectedly hit with very large judgment". I responded with a demand for immediate refund of my prior payment. Today (4/4/16), I called NWTM and spoke to Samantha B******. I reiterated my demand for a refund. She would not agree to a refund, nor would she give me any information beyond what had been stated in her earlier e-mail. I told her that I believe I have been the victim of fraud. I asked to speak to a company executive. She refused to connect me. I asked to speak to NWTM's lawyer. She gave me no information. When I pressed for explanation, she hung up on me. They have not responded to my recent e-mails. I believe that NWTM misrepresented facts to me and/or suppressed the truth. It does not appear that NWTM intends to refund my payment or fill my order .

Desired Settlement: NWTM should either make immediate deliver of my order, or promptly refund my payments. At minimum, they should explain what they intend to do.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because: the mere filing of a bankruptcy petition does not discharge NWTM's obligation to fill my orders or refund my payments.

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered on 30 Oct 2015 a quantity of 300 Northwest Territorial mint silver round 1 ounce coins for a total of $4,839.00. My personal check cleared on 4 Nov 2015 and ship date was 22 Jan 2016. I was notified in Jan 2016 the ship date was extended to 22 Feb 2016. After the order did not ship in Feb 2016 I started emailing the company and was told they needed another 30 days to ship my order. Today 4 April 2016 I contacted Northwest Territorial Mint by telephone and talked to Darren to request a full refund due to non-delivery of my order. Darren advised their is a judgement against the company and the company could not deliver or refund my order at this time. Darren put my name and contact information on a list to contact me in the future.

Desired Settlement: Full refund of my order.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because: it does not provide a refund for not delivering on my overdue order.

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased 200 ounces of silver at $16.87/per ounce from Northwest Territorial mint on May 11, 2015 for $3374.00. I they failed to deliver within the 8 week delivery period plus the additional extended period. Because they had failed to deliver withing the stated time window I was able to get a full refund of the purchase price. At that time, I had them reinvest the amount at the current price which was $15.34 which took the order to 219+ ounces of silver. They again missed the agreed delivery window and extended period. I then asked for a full refund. They agreed and told me that they would cut a check the week of March 14th. I called today and they told me that they were unable to send me the check due to the owner being under litigation.

Desired Settlement: Please refund the original payment amount of $3374.00

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:  
Complaint: ********
I am rejecting this response because:  I cancelled this order and should have been refunded well before the lawsuits and bancrupcy court.  I feel that they intentially drug thier feet knowing that their troubles were ahead.  


4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 7- 10 oz silver bars on Dec 11, 2015 for the amount of 1,064.91. I have not received them as of today, 4-4-2016. I contacted customer service and was told that the owner of the company has legal issues to contend with and did not know when my silver would be shipped. I told them that this was unacceptable.

Desired Settlement: Delivery of order, within 1 week.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:  
Complaint: ********
I am rejecting this response because: Claiming bankruptcy does not give anyone the right to steal. I hope the owner of Northwest Territorial Mint serves time in jail for stealing my money.

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered bullion 1/7/2016. E mailed them today- where's my order? E mail back: owner has a sudden lawsuit in process, no shipments, no refunds! I'm out $2250. At this point, I would like my money back. It appears on website that they are still taking orders?

Desired Settlement: Refund

Business Response: Northwest Territorial Mint, LLC, has filed from protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:  
Complaint: ********
                                                       
I am rejecting this response because:The company appears to be still be taking orders!

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: In November 2015 I ordered s 500 coin "monster box" of silver dollar billion. It was supposed to be delivered February 1-5 2016. It never was and Then I was told no later than March 7th. I already paid almost $9,000. for the order. Now they are saying that they don't know when it will ship because the owner has unexpectedly been hit with a very large judgement. They did not know how this would be resolved.

Desired Settlement: Delivery or refund.

Business Response: Northwest Territorial Mint, LLC, has filed from protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:  
Complaint: ********
I am rejecting this response because:
I want something in writing as well as some idea of what can be done next.

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered and paid for silver bullion December 09, 2015. I was told that I would receive my bullion by the 4th of March, 2016. On the 4th of March I was told that the delivery of my bullion would be delayed for 30 days, and that I should receive my bullion by the 4th of April, 2016. I still do not have my bullion. In the mean time Northwest Territorial Mint has had my money for almost 5 months during which time they have been earning money on my money. I want my bullion that I ordered, or my money returned immediately!

Desired Settlement: Delivery of bullion that I paid for, or refund my money.

Business Response:

Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Initial contact was by phone from website. (Did business with before) Purchased 120 bars of Pan American silver for $1,846.80. Mailed check back in September ? of 2015. They gave delivery date. Didn't meet it' Gave 2nd delivery date. Didn't meet it. I cancelled order. They said they would refund and I would get it in 10 working days. !0 working days passed no check. A call revealed a "problem" and they would send it out for sure this time. Gave me a check # of ***** and said sent out 3/8/2016. !0 more working days. 10 days passed. Another call revealed, a mistake, actually sent out 3/11/2016. 10 days from that date passed and on 3/25/2016 a call speaking to **** ****** revealed this............ ."Our CEO has had a 38 million dollar judgement against him personally. The company is formulating a plan to protect its assets and customers from this judgement, however, at this time, we are not taking orders, mailing checks, or shipping metals" Over 6 months and I can not get my money back. Promised but no money. They don't disagree they owe it to me. They just will not send it.

Desired Settlement: I would like the $1846.80 back that they said they would refund and have not.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:


Complaint: ********

I am rejecting this response because: I have no idea what Northwest Territorial Mint's response means to me as far as a refund.

My money was sent to them and I received an email form them on 9/10/2015 confirming they had my check and it had cleared. This was before any bankruptcy filing.

Also on 3/22/2016 at 1:35PM I received the following email from **** ******:

Good morning *** *********,

                As per our conversation 3/22/16, I have confirmed with accounting that the check, *****, went out on 3/11/16. A few days later than the previous information I had, dated 3/08/16. If you do not receive your check within 10 business days, please contact myself or Sammie  in customer service, and we will post a stop payment and re-issue the check.

If there is anything we can help you with, please contact me, or one of our bullion representatives at your convenience at ***** ********, M-F 6:00am-5:30pm PST or Sat. 8:00am-12:00pm PST.

Best Regards,

They stated they already sent my check which they did not.

 

Here is the next email I got when I contacted **** ******* that I knew they were lying

 

Good morning *** *********,

                As per our conversation 3/25/16, I am following up with an email.

Our CEO has had a 38 million dollar judgement against him personally. The company is formulating a plan to protect its assets and customers from this judgement, however, at this time, we are not taking orders, mailing checks, or shipping metals to my knowledge.  It is my understanding that more information will be posted on our website as it becomes available. Please call, or check in with the website for further information and instructions for our customers. 

Best regards,

 

I want my refund.

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 400 one ounce Stagecoach Silver Rounds for $6,216.00 on August 6, 2015. They cashed my check on August 11, 2015 and gave me an expected shipping date of October. When I did not receive them I called and was given a ship date of December. Called again when I did not receive them and was told they were still behind in their orders. It is now April of 2016 and I am tired of waiting and now want my $6,216.00 back. Customer Service told me on Monday, March 28, 2016 that their accounts have been frozen because of a judgement against them and they could not deliver my silver rounds. They said I had to wait until I received an email from them regarding obtaining a refund and they could not provide a timeline for this. I have read other's complaints and mine appears to be the same.

Desired Settlement: I want them to refund my $6,216.00 to me. Thank you.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:

 
Complaint: ********

I am rejecting this response because: The sales person at the time of the sale told me that when my check cleared they would purchase my silver and put it on a shelf waiting for it to be minted and I prepaid for the service of the coins being pressed and shipped. I was in no way a creditor to the company therefore my transaction should not be combined with the court actions. I would like to know when the company claimed bankruptcy.   It is my intention to receive a refund in full as the resolution.

 

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On November 10, 2015 I purchased 200 oz. of silver bars and was promised delivery in about 60 days. On February 5th, 2016 I received an email stating my order ******* would be delivered no later than March 7th, 2016. Today, 3/28/16, I called to inquire why the silver bars had not been delivered. I was told the company owner had just received a large judgment against him and they would not know the outcome for a few more days. I think I have just been scammed for the $2,994 I paid for a product that has not been delivered. This was to be a part of my retirement fund.

Desired Settlement: I would like to receive delivery of the product for which they were paid. At minimum a refund for the full purchase amount of $2,994.00.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:

 
Complaint: ********

Northwest Territorial Mint, LLC. Bankrupcy Case No. 16-11767-CMA (Western District of Washington)

I am rejecting this response because:

Though it may be legal. It is fraudulent to accept funds for a product you cannot supply. Someone should go to jail for such a poncy scheme. 

4/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order on 11/12/2015 and on 2/12/2016 I received an e-mail stating there was a delay. The e-mail stated I would have my delivery by 3/14/2016 or I would receive a full refund. Today is 3/22/2016 and I have received not further communication from them. I called the company and after sitting on hold for nearly an hour multiple times, I spoke with someone. This person told me that the CEO was under investigation but appealing and that all orders were being held. She stated that they were not shipping any bullion nor were they giving refunds. However you can still place an order on this website. Their contract stated that if I had not received my order by 3/14/2016 that I was entitled to a full refund. Now they are refusing to refund.

Desired Settlement: I would just like a full refund

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:

 
Complaint: ********
I am rejecting this response because: This does not resolve my issue. I do not receive my refund or my purchased items.

My part of the agreement has been met and honored. All I am asking for is a refund of my money.

Why is this business still selling items on their website if they are not honoring orders or refunding payments made?

If this business is still accepting purchases then I should be refunded in full at this time.

 

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered $986.24 of silver on January 16, 2016. I have not received any as of April 1, 2016. I was sent this email in response to why I haven't been notified of my shipment *** * ** are reaching out in response to your request for status ******. Unfortunately, we are not able to give status at this time. The owner of our company was unexpectedly hit with very large judgement against him. At this point we are uncertain if or how this judgement will affect our company. We are working on a plan moving forward so that our customers assets are protected and not subject to that judgement. This is a complicated legal matter, obviously new to us, but we are formulating a strategy to move forward. Unfortunately, we don't have much information to pass on at this time. We will continue to update you as we have further information. We do apologize for this situation and the frustration it has caused. Thank you for your patience as we continue to work toward a solution. Again please know that we will pass on information as we have it. Bullion Customer Service -----Original Message----- ] Sent: Thursday, March 31, 2016 6:33 PM To: Dist - Bullion Customer Service Subject: Order #***** Hello, I'm checking on my order #****. The contract states that it would be shipped by the end of April 1. Thank you As I was typing this, I was also on the phone, the rep wouldn't give me any more information about why my product had not been shipped and said there were 50 other people previous that she explained the same thing to.

Desired Settlement: To get my money back or to get my product

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:

 
Complaint: ********

I am rejecting this response because:

I have not gotten my money back

 

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered and paid over $5000 for silver bullion from NWTM in August 2015. I have since received 3 delivery delay notices. Yesterday I called their customer service and was told the owner of NWTM was involved in a lawsuit and all orders were on-hold indefinitely. I have requested a full refund of my purchase but customer service said due to the lawsuit they could not guarantee a refund. NWTM continues to advertise bullion for sale but they cannot deliver the product. This outfit is a fraud/scam and no one should do business with them.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:

 
Complaint: ********
I am rejecting this response because: I simply want NWTM to refund my original purchase price of $5000.66.  Please see attached agreement.

***SUPPORTING DOCUMENTS REDACTED BY BBB***


4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 11/23/2015 I placed an order for 100 oz. of silver (order#*****) to be delivered on 2/21/2016. I then received an email stating my delivery would be delayed till 3/21/2016. When I called them to find out why my silver wasn't delivered they said there was a law suit with the company and they did not know what was going on. All I want is my silver delivered. ***** * *********

Desired Settlement: I would like my silver delivered

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:

 
Complaint: ********

I am rejecting this response because: You took my money on 11/23/2015 and promised me delivery of 100 oz of silver. I want my silver or my money back period.

 

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for 200 ounces of silver from Northwest Territorial Mint on Aug. 26th 2015 costing $2,952.00 and was originally given a ship date of November 16th thru November 20th. I called them shortly after the delivery date given and was e mailed by order was scheduled to ship this week but the order processing department was backed up and the time frame would ship NO LATER than December 21st 2016. I called in January of 2016 and was told orders where still backed up but my order would ship within 3 weeks. No order. I called in early March and was told 3-4 weeks more and no order came. I than called again on March 31st to either get my order or money returned and was told a customer representative would get back to me as they where all busy on phone calls. I received an e-mail later that day stating "Unfortunately, we are not able to give status at this time. The owner of our company was unexpectedly hit with a very large settlement against him. At this point we are uncertain if or how this judgment will effect our company" - ****** ******** ************ I immediately called the number and spoke with Derrin and was told "We are not fulfilling or refunding any orders at this time until we have more information as the result of the lawsuit and that I could not get a refund or product until further determinations where made of the resulting lawsuit and could in fact loose my entire order in the amount of $2952.00 I consider this fraud and completely illegal as for them to take payment in full for an order and neither fulfill the order or refund the money as requested. Just to be told "We are making every attempt to meet our clients needs but there's no guarantee you'll ever see a penny of your money again. I would like action taken against Northwest Territorial Mint and make them fulfill or refund their orders before they file for protection under Federal Bankruptcy Protection.

Desired Settlement: Total and complete monetary refund of $2,950.00

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:  
Complaint: ********

I am rejecting this response because: I never received the 200 ounces of silver which I paid in full the amount of $2952.00 and never received a refund as promised.


4/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My complaint is much like the last complaint of March 18' (?) 2016, almost word for word. I ordered $4791.00 worth of silver back in October of 2015. After 4 months of not receiving the silver I was offered a "full refund" and I requested a refund check which they said would be sent out by March 11, 2016. The check never came by the 21 so I called and sent e- mails but each time I was put off with no explanation as to why I hadn't received the check. Finally today I received an e-mail saying there was a judgement against them and they would tell me more next week. I feel they are still stalling as they are still selling gold, silver, etc. and I should have had the check 7 weeks ago when I requested it. Any help you can give me will be greatly appreciated.

Desired Settlement: Refund of $4791.00

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:

 
Complaint: ********

I am rejecting this response because I asked for the refund in the middle of January 2016 and they failed to send me the refund. They stalled and put me off so many times and now I'm suppose to wait and possibly lose my money? That money should have been sent long before they declared bankruptcy. They are still taking orders so I feel I should get my refund or the very least the silver I ordered in the first place.

 

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Did not received my order paid for 8/25/2015. Paid $3050.00 for silver. Order # ******

Desired Settlement: To receive my money back

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:  
Complaint: ********

I am rejecting this response because: My wife has cancer and I need my money back to pay medical bills

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: In August 2015 the price of silver had went down a bunch. I am low income but I decide to take chunk of my life savings and invest in silver bullion so I took $4,093.00 and purchased 279 1oz rounds of 999 silver bullion from Northwest Territorial Mint, in Washington state (contact info below!) I payed them the $4093.00 for 279 one ounce round bars of 999 silver bullion. They gave me a receipt and order conformation and told me my order would arrive in 4 to 6 weeks/ Nov 9th. It did not arrive so I called them they said one more month, it still did not arrive. I called them several times they kept saying it was running late. something about this did not sound right, so I asked for a refund since according to Northwest Territorial Mint, I was entitled to a full refund. They said it would take 4 weeks to process the refund and mail it. I asked them specifically if there was any chance of another delay. They said no! The check did not come so I called them and they said it would mail next week. It still did not come and last Thursday 3/24/16 they said they could not say when or if I would get any compensation at all because they had just received a judgement ageist them that they had to pay first and they would get back to me in a week. They did not do so! So I called my business counselor and BBB and consumer protection, and every one of them advised me to file a report and consult a Lawyer. I have emails, receipts, order numbers and confirmations if you want to see them! Their company info is also on their web site http://www.nwtmint.com Contact info from emails below: Once again, thank you for your payment. We appreciate your business. Sincerely, Northwest Territorial Mint 2505 S. 320th St. Ste 110 Federal Way, WA 98003

Desired Settlement: I would like the full refund to witch I am contractually entitled immediately, it has been 6 months since my perches!

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:  
Complaint: ********

I am rejecting this response because: because this is unacceptable behavior. I am taking legal and civil action now and these legal and civil actions will ensure that if any compensation is available at any time you will be responsible for restitution!!!!

4/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I've not received a refund, for a much delayed order - despite a customer representative claiming they sent it out on March 16th, 2016. I canceled the order, for $9, 132 in silver bullion placed on September 2nd 2015; and exerted my contractual right to a full refund, on January 18th 2016, per Northwest Territorial Mint's published refund policy. I was told I would receive it by February 8th, 2016. It never came. After writing a letter demanding my refund, dated March 13th 2016, I spoke to a customer representative on March 18th who claimed the refund had been sent out two days prior. I have yet to see either the bullion I ordered, nor my money paid back.

Desired Settlement: Northwest Territorial Mint has held my money for nearly seven months. I want it back, now.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:

Complaint: ******** 

I am rejecting this response because:

 

My order was fully funded, by myself.  Unless funds were misappropriated, a refund should be as simple as writing out the check.  I demand a full refund of my purchase immediately.

 

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased 2 orders of silver order number ********** ounces on 11-16-2015 and order number ********** ounces on 11-11-2016. After a delay on shipping I did a buy back on 2-5-2016, but they posted as 2-5-2016 and 2-8-2016. On 3-16-2016 I contacked cutomer service and she stated would be mailed on 3-18-2016. Once again on 3-23-2016 I contacted customer service with phone on speaker and 2 witnesses and she stated the check was mailed on 3-18-2016. Once again on 3-30-2016 I contacted customer service now she stated they had a judgement against them and they'll know more info in the next few weeks. I stated"so you lied to me last week when you said my check was mailed. She repeated the same thing. I am also considering contacting the FBI on this case beers I mailed my money across state lines. I am owed $7539.84 and this is a horrible situation on my family. I would like a immediate refund via registered mail.

Desired Settlement: Immediate refund via registered mail.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:  
Complaint: ********

I am rejecting this response because: the business web sight is still up and running. I was suppose to be refunded my money back on March 18th.

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed my order and it was posted for 200 silver bars for a total order of $3024.00 Their communication to me October 5th 2015 - Paid in full. Order will ship between Dec 14th -18th 2015 Next communication, They need another 30 days. They say order will ship no later than January 19th 2016 I call in and complain Feb 5th. I get a reply from Wendy D**** that they need another 5-7 weeks or so. I am fed up at this point and email them that I want my order or money back (two weeks notice) by March 31st 2016. I keep getting a reply by a Samantha B that they have no information available. I have had it up to here. I want my money back.

Desired Settlement: Refund my order for $3,024.00

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:  
Complaint: ********

I am rejecting this response because: I was promised my order or a current market liquidation value.  I demand a refund.

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Placed order on Oct. 9, 2015, sent payment of $8,225.00 by bank wire transfer on 9/13/2015. Order No. ******. NTM failed to ship within promised time. On 1/19/2016 cancelled order and requested money be returned. Called several times after a wait of 6 weeks and was told on two separate time that my check was in the mail. Called on 3/28/2016 and was told NTM had no information on the status of my account and maybe they would contact me within the next two weeks if they had any information. I am a retired disabled Navy veteran with 100% disability and on very fixed income and need my money. Please see if you can get any information from NTM as I cannot. Any assistance will be greatly appreciated.

Desired Settlement: Refund my money, This company has had my money for about 6 months and will not to date give me an answer other than " the check is in the mail" on two occasions and an answer given me today in phoncon that they may have some information in a couple more weeks.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because:  This company should have criminal charges filed against it  by the state of Washington.  This is no explanation as to why they accepted my money under false claim and failed to deliver merchandise  At what time and date were the bankrupt proceedings filed???.  If  they took my money after the bankrupt proceedings were filed, this constitutes what I believe is Felony theft. I want to know when my money will be repaid???

4/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered $11,177.41 of silver products from Northwest Territorial Mint on 11/06/2015. Was promised delivery between Jan. 15 and Jan. 29, 2016 after notifying me that my check had cleared on 11/12/2015. I called when the delivery date came and went, about Jan.30, 2016. I was told they were running 4 weeks behind and that I would receive the silver by the end of Feb. On Feb. 25, 2016 I received a partial order worth $3487.41. I immediately contacted them and was told the rest of the order would not be shipped for at least 8 more weeks. I was given the option of just getting a refund of $7690 in about 4 weeks. I approved this. The 4 weeks came and went on March 28, 2016 without email contact or the check. I emailed them as talking to them on the phone was too stressful (very angry employees) inquiring when they had sent my check. They responded saying "Unfortunately, we are not able to give status at this time." Giving the explanation below. "The owner of our company was unexpectedly hit with very large judgement against him." I then offered to accept any bullion that was onsite that would equal my refund. They responded "That would not be possible. Unfortunately, we are neither sending any metals or funds to our customers." It appears from complaints I found on the internet as recent as 4/1/2016 that they have no intentions of fulfilling refunds or orders. During this entire period I have been receiving emails from them advertising on sale items. Today I checked their website and it was up and running and still taking orders and receiving payments for orders they evidently have no intention of fulfilling. This is not only very poor business practice, but I believe they have stepped over the line in committing interstate 'FRAUD'.

Desired Settlement: Refund and legal action taken to prevent further fraud.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because:
The business has evidently just now filed for bankruptcy. They have continued to run their business in the past months taking people's money with no intention of producing bullion nor fulfilling refunds. This is 'FRAUD'....They have repeatedly told me that the bullion was soon to ship or that a refund would be mailed within 4 weeks. This was over 2 months ago. Bankruptcy should not protect them from their fraudulent efforts to obtain money over the internet when they knew in advance they would pull the bankruptcy ruse. This is Criminal activity and BBB should alert the appropriate authorities.

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 100 ounces of silver in December 2015 I was told that I would have my order delivered by March 2, 2016 when March 2 came they said they could not feel my order . I told him I want a refund they said OK but as of April 2 I still have not received my refund and when I call him they keep saying it's going to take until approximately the middle of April but I do not think I will receive my refund then either I should've got my refund a lot earlier I feel ;

Desired Settlement: I would like a full refund

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because:because they have been giving the run for months before filing bankruptcy.

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: 11/25/15 - Ordered 50 ounces of silver at the price of $15 per once ($750 total). Sent check #4194 same day for the full price 12/1/15 - Received confirmation email stating "Your Personal Check in the amount of $750.00 was received November 30th, 2015 and posted. Trade ******* is now paid in full with an estimated shipping window of Feb 15th - Feb 19th. An e-mail will be sent to you the evening that your order is shipped with your tracking numbers included. If there is any delay in shipment you will be notified by e-mail. 2/9/16 @ 4:30 PM I called customer service @ ************ and spoke with Wendy D. I said I want to pick up my order at their place of business in Federal Way, WA. She said OK. I would receive a delay notification email that evening. Didn’t receive it. 2/19/16 - Received email delay notification stating "Due to the unprecedented high volume of orders we have in line for shipping, it now appears that we may not meet our original shipping date. It is possible your order may take an additional 30 days to ship. Your order is now scheduled to ship no later than March 21st, 2016" 3/29/16 – I emailed and asked if my order was onsite for pickup. Debbie D. responded “We are not able to give status at this point. The owner of our company was hit with very large judgement against him...we are uncertain if or how this judgement will affect our company. We are working on a plan moving forward so that our customers assets are protected and not subject to that judgement. This is a complicated legal matter. We don’t have much information to pass on at this time" 3/29/16 – I emailed Debbie D. and stated “If your company is unable to deliver product, why are you still accepting new orders on your website?” I received no response. 3/30/16 – I sent another email to Debbie D. and stated “I will make it easy for you. Buy back the silver I purchased in Nov but never received at today’s rate reflected on your website and we call it even. No response received.

Desired Settlement: I would like to receive a full refund of my $750.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because: NW Territorial Mint is still accepting new silver purchases on their website @ *************************************************** . So apparently they are still taking consumers money and not delivering purchased product.

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered $8,700 worth of silver from this company on July 23, 2015 I wired the amount to Northwest from my credit union my original shipment date for this silver was Sept. 28-Oct. 2nd of 2015 my shipment was delayed another 30 days from this company due to an overwhelming amount of orders. After another 30 day delay I phoned the company and reordered silver bars instead of Canadian Maple coins with the $8,700 due to the fact that the price of silver had fallen and I was able to order more product. This made this a new order and the first deadline for delivery was Dec. 17th of 2015 but of course this had to be delayed another 30 days due to a large number of orders and the mint was once again behind in shipping my order. After yet another delay I began calling and e-mailing the company demanding shipment of my order after weeks of back and forth and me getting more irate each time I continued to e-mail and ask the status of my order after being ignored for several days I received and e-mail informing me that the could not determine the status of my order due to the fact that the owner had been served with a large lawsuit and they would update me when they had more information. They have had my $8700.00 for over 8 months now and have not delivered one ounce of the silver that I purchased. I have friends who have purchased silver from Northwest and because of the long delays asked for their money to be refunded and they were told the same thing. This company is still on the internet doing business every day. They refuse to either refund my money or send me the silver bullion that I ordered. I have filed a complaint with the IC3 department of the FBI. This is a criminal act and this company and its owners should be help accountable for scamming hard working people like myself out of their money.

Desired Settlement: I want my $8700.00 refunded or my 607 ounces of silver bars delivered as agreed upon by Northwest Territorial Mint.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:  
Complaint: ********

I am rejecting this response because: I gave this company $8700.00 in good faith toward the purchase of silver Northwest accepted this payment now after an eight month delay they refuse to either send the silver that I ordered or refund my money. This is nothing short of theft and bankruptcy doesn't forgive fhis action. This vompany is still on the internet bilking people out of their money daily. This is nothing short of internet theft by deception.

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Myself and two brother-in laws made a silver bar purchase of $3000 on August 24th 2015. I wire transferd $3070.00 on August 24th 2015. Their advertising says after payment is received, shipping will be prompt. After a first call(i do not have date of this call), was due to high number of orders, there is a delay of 3-5 weeks. Called again on January 25th 2016, with same story about delays. Was told another 5-8 weeks. Waited and called again on March 21st 2016, and again the delay story and would be 3-5 more weeks. I have read the other complaints about this issue and it seems to be the same with 177 complaints. They have been using a lot of peoples money for quite awhile. I now read today that NW mint owner has filed for bankruptcy. We have waited just over six months for our purchase. We would like our order shipped now.

Desired Settlement: We would like our order to be shipped now.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:  
Complaint: ********

I am rejecting this response because: We placed our order August 24, 2015.  We want our product, or money back.  This is not an acceptable responsse.  In now no way, when placing order did NWmint say anything about a bankruptcy filing.  This is a total scam of taking hundreds of honest persons money and using it for personal gain, or in this case maybe to pay lawyer fees for said lawsuit.  NWmint , You knew this when we made our order, you gladly took our $3000.00, and have been pulling our chain for 7 months.  We want our product, or a refund A.S.A.P.  If there is not a class action lawsuit already in the works, I will be consulting my attorney(4/6/2016), on how to proceed.

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Latest Order: Order ID: ***** Date: 12/04/2015 Status: Paid Estimated Ship Date: 03/14/2016 SKU Name QTY Unit Cost Line Cost ******* Stagecoach Silver Round 96 $15.86 $1,522.56 SHIPPING SHIPPING FEES 1 $9.60 $9.60 Total $1,532.16 On 4 December 2015 I placed the order outlined above for 96, 1 oz stagecoach rounds, it is now 24 March 2016 and I have yet to receive my ordered silver. I contacted Northwest Territorial Mint again today and was told that because their CEO was involved in some sort of lawsuit that their silver orders are on hold and they do not know when they will be shipped out. In my opinion, this is unacceptable for any reputable business to handle their affairs and treat their customers. I do not want a refund, I want my silver order to be shipped to me. I held up my end of the transaction by paying for my silver order on 4 December 2016 when I placed the order, I expect them to hold up their end of the bargain by shipping my order.

Desired Settlement: This "business", Northwest Territorial Mint has an obligation to send out my silver order as it has been paid for almost 4 months ago now.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:


Complaint: ********

I am rejecting this response because:  My silver order has been paid for, in its entirety, months ago.  I expect one of two things to occur. Either they send me my silver order as agreed upon and as paid for, or they reimburse my full payment amount of $1532.16.

Check the status of your bullion orders.
NOTE: If you do not see a previous order listed, please call ************ so that your account data can be rectified.

Latest Order:

  • Order ID: *****
  • Date: 12/04/2015
  • Status: Paid
  • Estimated Ship Date: 03/14/2016

 

 

4/14/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I made a sale order (P.O *****) for 2 100 oz silver bar on March 4 2016 with Northwest Territorial Mint (NTM) with total amount of $3,130. The mailed my silver bar on March 5 through USPS with insured option and with tracking number ** *** *** *** **. The package was delivered on March 11 as indicated using USPS tracking system. I received no email status update or any other form of communication for almost 2 weeks from March 11. I emailed on March 23 the sale rep who prepared the sale order for status update. She replied on March 24 that she would check the vault and accounting department and would contact me that day. I waited for a week there was no update. I called on March 29 to NTM customer service and was on hold for 20 minutes. Once the line connected the customer service rep said she would check into accounting department and would email me the status of my order. I send out the package for almost a month with no status update and confirmation from NTM

Desired Settlement: Refund the amount $3,130 which was promised in the P.O term as "payable on Receipt".

Business Response: Northwest Territorial Mint, LLC, has filed from protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:  
Complaint: ********

I am rejecting this response because: the business have received the 2 x100 oz silver bar and should return back to me. As they have no intention to purchase the item from me. In addition, the P.O. stated "payable on receipt" and the USPS tracking showed they have well received the item on March 11.

4/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased Bullion, order xxxxx, on Sept 25, 2015. I have full filled every requirement make by NWT mint however, they have not filled any of there promises Nether have they shipped my silver or returned my money. I have called 4 times to inquire where my refund check is and am told its in the mail. This has been an ongoing thing since Feb 8th 2016. I called on March 18th and was told the check was mailed March 4th and must be lost so they would reissue this check and I should receive in 4 to 5 days. I check the mail today March 23, 2016, guess what, no check. There is no excuse for this kind of customer service. They have used my money for six months, I think its about time they return it. Please help me get back what is already mine. A very troubled customer.

Desired Settlement: I wanted the silver that I originally order, however, now I just want my money back and I'll be great full if I never have to deal with a company like this again.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********
I am rejecting this response because: NWT mint has received a cash payment from me for silver I have never received.  How can this huge company think that I can be satisfied with losing over $3100.00 because of there bad management.  I realize that filling for bankruptcy may take them off the hoop financially but does excuse them morally and does not replace the little bit of money that was to be part of my retirement.  If they won't refund the money that is mine in the first place then they can send me the silver I originallybought.  This can never be resolved until I get a full refund.  In can not figure out why there isn't some regulations in place to keep companies like NWT mint from taking a persons money and then simply filing bankruptcy and stealing every ones money.  I know I am not the only one out there that is losing there money.  If this activity is allowed to happen those that read these complaints had better think twice before you make payments to anyone on the internet.  From now on I'll will not trust anyone.  So much for investing in silver.  Again big business has been allowed to rob from the working class and get away with it.

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I made two purchases, one on September 17 the other the 21st. I was told we would receive the shipments within 6 to 8 weeks, once those dates came around they were pushed out until after the first of the year. I had read that they had read that they had an unusual amount of orders so I gave them the benefit of the doubt and waited until February to call, at that time they said it would be mid March before the orders shipped.On around the 23rd of March I called again and then was told that the the orders and refunds were put on hold due to a lawsuit filed against the owner of the company. I was told the following week all customers would receive an email to let them know what was going to happen, again nothing. I see the website is still up and selling and I don't understand how when they cant even produce or even make refunds,

Desired Settlement: I would like to have my order delivered, but if that is not possible I would like to have the refund that is due to me.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:


Complaint: ********

I am rejecting this response because:

If they are in bankruptcy and I can not get my order then why are they still operating their website. It is apparent that they do not have the intention to send the silver or refund money to me or any of their other customers at this point, so why are they taking on more customers.

4/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Paid for silver bullion almost 6 months ago and never got it or a payback

Desired Settlement: Immediate delivery or refund

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because:

4/14/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order on 11/27/2015 for 70 oz. of silver. Original delivery was 2/8-2/12 then I received email regarding a delay and I would receive by 3/14/16. I just finally contacted Samantha in their status dept. after 3 times calling and being told someone would call me back so this time I waited 20 min. and was told the owner has a judgement against him which would take a lot of money and she has no information about when my order would ship. She also if I was to sell it back to them it would take a long time to receive my money. I just want what I paid for 4 months ago. They have an obligation to fulfill their end of the order contract not sit on people's money until prices go low enough so that their making a profit.

Desired Settlement: I want to received my order within 30 days.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because:I found no record of said cause number. The business is still actively taking orders and functioning. It needs to fulfill the obligations it is indebted before taking more orders it cannot fill. Please define said protection you are alleging to have. 

4/14/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On Feb 25, I created an order to sell gold bullion to NWT mint. My purchaae order ****** was confirmed by Alea G*****. I immediately shipped the bullion as requested and on March 1st received a confirmation email that my bullion had been received and I would be paid by check according to the terms of our sales agreement. The terms on the sales order were. "Payable on receipt". I contacted NWT mint on March 7th and was informed my check would be processed and mailed by Friday the 11th. I called again on Thursday the 24th and left a message but had not received a call back. I called again this morning March 29th and was informed that my check had been cut, but had not yet been mailed. Additionally I was informed that due to a pending lawsuit against the company's owner, a silver order I had placed on Dec 11th for 200 oz of Silver also with Alea G*****, PO # ****** was now unable to be filled or refunded and that my money has essentially been stolen by the company. Little or no correspondence for five months on a delayed order is unacceptable customer service. Not informing me that my money is being held hostage is unacceptable customer service. "Payable on receipt" means just that. I upheld my end of the agreement and expect the same from your business, not a month long run around.

Desired Settlement: Mail out a cashiers check for order #***** for the amount of $30,464.64 immediately using a method that includes tracking and notify me of this shipping information via email. Immediately ship the product as promised or provide a cashiers check at current spot ($3070 at the time of this posting) as promised for PO#****** using a shipping method that includes tracking and notify me of this shipping information via email.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:

 
Complaint: ********
I am rejecting this response because:

The business's website is still open and accepting orders.  The company is still taking in money from people willing to buy or sell to/from them.  If they wish to use bankruptcy as a legal means of protection then this applies to their debtors. Why are they still looking for customers if they are unable to pay them?  If they are unable to supply me with the money for the sale of my gold bullion they can return the product to me.

I have attached the original PDF's of the sales orders that predate any legal action taken against this company and request to either have my orders filled promptly or money and bullion returned.

***SUPPORTING DOCUMENTS REDACTED BY BBB***

 

4/13/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 2/14/16 called to sell back some of my silver bullion and was given a Sell Order P.O. #***** and a price that they would pay me of $7,850.00, which I accepted. On 2/16/16 I iinsured and mailed my silver to them. They told me the turn around on this would be approximately 10 days. On 3/4/16 I still had not received my check - I called to inform them. Their response was that they were backed up and I would have it any day. I called again on 3/15/16, 3/21/16 I was informed that something must have happened to the check they sent, they would stop payment and reissue. On 3/30/16 I still had not received my check and was told that they will talk to the owner about sending a check out and I would hear back from them. After 4 hours of waiting and not hearing back, I called them and was put hold and asked for my Customer Service Rep, ********. Finally, my call was answered and was told they had no news for me about my money or silver. At this point I was later informed that the company was not being honest. They had received funds from friends to buy silver over 5 months ago and these friends still have not received their silver and could not even obtain a refund. My last conversation with Northwest Territorial Mint indicated to me that they didn't know when I would receive my check. I asked if they couldn't pay me what they agreed upon, if they could return my silver....the answer was no. So basically they are in possession of my silver and will not pay me for it. I believe this is a criminal act - taking someone's silver under the pretense that they will pay you its worth by an agreed upon time, and then when they don't, they won't even return my silver. I am a retired senior citizen and this is a large amount of money to me that is needed. My last conversation on 4/1/16 I called and we rehashed all this and said they are basically stealing from me. I went on line and it looked to me like it has been going on for quite some time.

Desired Settlement: I would like Northwest Territorial Mint to either send me back my silver bullion, insured and Certified or send me the agreed upon $7, 850.00 they offered for payment for my silver with a ten day turn around. Holding my silver bullion that they have not paid for on their agreed upon terms with me is insane. I either want my silver back or they need to pay me the price to keep it - how immoral and unethical is it for them to do neither and tell me I have no options but to just wait till they decide to do so.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/13/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed two orders on August 2015 with NWT for about $6,000 total.. On 9/10/15 I received a notice saying that both payments were received. I knew it would take a while for delivery so I patiently waited. On 11/27/15 I received a notice that my orders were going to be delayed. I called NWT and spoke to someone about this. They said it should ship soon and if it doesn't I could get a full refund of the original amount paid. 12/29/15 still no order so I requested a refund. Silver spot was low at that time so I also bought another order not suspecting anything was wrong thinking I would be getting my refund soon to put back in my bank account. It is now 3/26/16 almost 3 months after the refund was suppose to be here and nothing. 3 weeks ago they said the refund was on the way but it never showed. Now I am getting the run around and they really aren't telling me anything. I am out $12,000 right now and have nothing for my purchases in August 2015 and December 2015.

Desired Settlement: At the is point all I am asking for is either my refund for my first orders ******* ******* and the 400 oz silver order ****** or a refund for all 3 orders. All my checks have been cashed by NWT a long time ago and I have nothing. I have waited long enough and this is unacceptable.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:

 
Complaint: ********

I am rejecting this response because:My checks were cashed in Sept 2015 and December 2015 long before any bankruptcy issue. I was also told my refund was mailed to me long ago. This is not acceptable. 

 

4/13/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered silver bullion from NW Territorial Mint in 9/282015. I got the confirmation that they received the funds on 10/5/15. The scheduled delivery was around December 21st 2015. I called when that date passed. They said it would be another 30 days. I called again around Feb 1st, 2016 and was told it was "delayed" again and that it would be 5 to 7 more weeks before delivery. I told them I was tired of the run-around and to cancel the order. They said 'no problem'... but it would be 4 to 6 weeks before they would refund the money. I called again 7 weeks later (March 25,2016) when I still had not received the refund. They now said there is a judgement against the President/CEO and they "didn't know where they stood" on issuing refunds. I told them I was on Social Security and that I needed the refund that they agreed to. The agreement was broken by NWT in several ways: 1)They didn't let me know about the first delay (until I contacted THEM) 2)They didn't let me know about the second delay (until I contacted THEM) 3)They didn't refund the money when they agreed they would (4-6 weeks from Feb 3rd,2016) 4)They now say they don't know WHEN they will be refunding the money. I was told someone would call this week, but I'm sure that won't happen... I'm sure I'll have to call THEM ! Please help if you can, ********** *****

Desired Settlement: Immediate refund of my money from NW Territorial Mint.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:


Complaint: ********

I am rejecting this response because:

This was a product sale, which they CONTINUED TO SELL, and this is not a loan or other private business transaction.  Under chapter 11, this should NOT affect the possible continuation of business, or delivery of any good or service.  My transaction, which occurred PRIOR to any judgement, constitutes theft of funds, and further, the possible theft to gain funds for an anticipation of a negative court outcome.

I demand an IMMEDIATE refund of the full amount.

4/13/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 100 Oz of silver bars and 100 Oz of silver rounds on 23 sept. 2015. I paid $3076.00 dollars on 29 Sept 2015. I was told I would receive delivery in Dec 2015. I have not yet received any silver to date. I called on these dates and they have pushed back the delivery 4Dec15, 5Jan16, 25Jan16, 12Feb16 (***** offered 2 free Oz of silver), 4Mar16 and finally today 28Mar16. I have now been told that there is a law suit against the owner and they have no idea when I will get my silver or if I will even get my money back. Customer service agents that I talked with were ***** and ******** (******** Informed me on 4Mar16 ***** no longer works for Northwest territorial mint.) Can the BBB confirm if there is a law suit being held against this company and assist me in recovering my money

Desired Settlement: I wish to be refunded the market rate if it is hire than when I bought the silver. If this cannot be done then I wish to receive a full purchase value plus the market value of 2 Oz of silver offered by Windy. if that can not be done then I wish to receive my silver plus 2 Oz offered by windy. I wish for any of these solutions with-in 30 days.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:

I do not understand? I understand that they just claimed bankruptcy on Friday but what does that have to do with an order made last year September will I get a refund or not will criminal actions be brought against the owner for what he has done? to others to be sued? Is there any other action that I may have against the owner or company?

 

4/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In June of 2015 I placed an order for 200 pieces of silver valued at around 3,200 dollars and was given a September delivery date. Within about a week of delivery I was sent notice of a delay and told that if it crossed the overdue date I was entitles to a full refund or current market value. I opted to wait callin about every 4 weeks and every 4 weeks I was told that I would have my order shipped within a week or two. in February I called again, and again was issued a response stating we are really working on it and are still not sure when delivery will take place. I then just said please issue me a full refund and just put the money back on my card. I was told that he cannot do that because of system changes and was told I would have a check within 2-4 weeks. it has now been 5 weeks and I was told that I no longer will be receiving my check as the owner has had a judgment rendered against him and he is attempting to protect customer assets. I was told by the company they could not and would not tell me when a check would be sent to me.

Desired Settlement: I would like my money back.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: November 9, 2015 we received notification that our check was received for $1607.00 for silver we were purchasing. At that time our order was to ship Jan 25th - Jan 29th. On Jan. 29th we received a new notification that our order was rescheduled to ship on Febr. 29th. I checked the status of our order on Febr 29th and it had still not shipped. While waiting for our order we received several emails that we could get free silver when you purchased a certain amount of silver, yet they could never fill our order. We waited 3 days (March 3rd) & checked again & it still had not shipped yet. I then called the company and asked for a refund. The stated they would get the refund processed. I have emailed them twice since cancelling our order asking where our refund was, with no response. We still have not received our refund check and when I call today they are saying it will not be sent until April 11th. Nothing was said in the terms of our sale that we had to wait 6 weeks to get a refund check. Now they are telling us that they have to liquidate there assets before they can issue the refund. There is no reason they should be holding our money for additional 6 weeks. This is a refund not a rebate.

Desired Settlement: Issue our refund immediately.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 2-100 ounce silver bullion bars from NWTM on August 1, 2015. I mailed them a personal check and received confirmation email on August 5, 2015. Below. From: Northwest Territorial Mint Date: Tue, Aug 4, 2015 at 8:19 AM Subject: Trade #XXXXX - Payment Received Notification Dear ****, Thank you for sending your payment to Northwest Territorial Mint. Your Personal Check in the amount of $3,054.00 was received August 3rd, 2015 and posted. Trade #XXXXX is now paid in full with an estimated shipping window of Sep 7th - Sep 11th. An e-mail will be sent to you the evening that your order is shipped with your tracking numbers included. If there is any delay in shipment you will be notified by e-mail. The silver bullion was never shipped in September and no email was sent. I emailed them again January 13, 2016. I received another dishonest email regarding the shipment dated. Below. ***** ***** Jan 13, 2016 Dear ****; At this time we are still experiencing some of the heavy delays that we spoke of when we initially delayed your order. At this time we are still looking at about 3-4 weeks or so. Please note that we do give the best answer we have at the time of the email (or phone call) based on what we are told from our shipping department, unfortunately we are not always accurate. We have been able to ramp up production, and we are hoping to be fully caught up soon. We do produce and purchase to fill orders and we fill them in order of payment receipt, when we have a very large amount of orders like we do in the system currently, it can and will delay our orders. Right now we are seeing larger than normal delays due to the large amount of orders. Please be assured that we are doing everything we can to get orders out as quickly as we can. ***** ****** Customer Service It has been SEVEN (7) months and no order yet. Why is their CEO advertising on FBN if he can't fill orders???????

Desired Settlement: I want my 2 - 100 ounce silver bullion bars shipped IMMEDIATELY. I find it really hard to believe NO silver bullion has been shipped to any customer since I placed my order. At least that's their claim since all bullion is shipped in the order it is received. NWTM should also provide a free one once silver coin, bullet or other item for the extremely poor customer service and dishonest business practice of holding customer money and silver for outrageous periods of time.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have placed 4 orders in Nov and Dec 2015 (orders ******* ******* ****** *** ******). Payments were cashed immediately by Northwest Territorial Mint and deliveries were scheduled for January 2016. The deliveries were rescheduled for March and as of this date there are still no tracking numbers. There are multiple BBB complaints for failure of timely delivery and 6-8 week wait periods to even receive a requested refund! This is completely unacceptable service and irresponsible business practice to still be selling silver even when prior customers' orders are not being filled and refunds are not being sent out. NWTMT claims to be a military friendly producer of challenge coins and military memorabilia. This military veteran is absolutely NOT IMPRESSED with the company's business model.

Desired Settlement: Immediate delivery of ordered products or immediate refund.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: NWT received $3,048.00 from me to purchase silver on 9/13/15 confirmation # *****. On 12/11/15 I received notification of delay for order #****** that could take additional 30 days. After 4 months of waiting I requested a refund. Two months later I still do not have the refund. They have promised to send checks that have not showed up. On 3/9/16 a representative from NWT sent an email (email saved for reference) stating that check #***** would be sent to me by the end of that week. I have followed up again and still keep getting excuses, but no results and have not received the refund.

Desired Settlement: I would like to have funds that will actually clear my account sent to me immediately with a validated tracking number via overnight delivery from a reputable source such as Fed Ex, USPS or UPS.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My problem is just like all the others here. I placed an order on Sept 10, 2015 for 600 ounces of silver for $9,721.14. Only after the order is placed do they tell you the extremely long delivery date. In my case the promised delivery date was November 20th; over 10 weeks. On Nov 20, I received an email from them stating "unprecedented high volume of orders we have in line for shipping" will delay the shipping date by 30 days. New promised ship date is Dec 21 which came and went without delivery and this time I received no email or explanation. I waited an additional week before contacting them to exercise their refund policy that if they cannot ship by the additional 30 days, they will fully refund the original price or current market price (whichever is higher). I received email confirmation that they had "begun the liquidation process for my order" and that I would receive it in approximately 4-6 weeks. At that point I had little confidence that I would get a refund in that time period, but I waited 6 weeks and called again. On Feb 8th, I was told by Samatha that the refund would be "processed this Friday or at the latest on Saturday" which would have been Feb 12 or 13. I called again on Feb 15 to inquire and was told by Samantha that she wasn't sure why I had not received it yet, but she was sure it would be any time now. Today is Feb 22 and I still have not received the refund. I paid by credit card so the refund would be credited back to my account which is another reason that there should not be a delay anywhere near what I have seen. All in all, they have had my money for over 23 weeks. I just want my money back in accordance with their refund policy.

Desired Settlement: Refund

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed 11 orders with NWTMint between 11/11/15-12/31/15. In total over $100,000 and have not received either the goods I paid for or a refund. I recently requested a refund and was denied and have been getting strung along about my refund for weeks now. I would like to receive either the goods I paid for or a full refund.

Desired Settlement: I wish to receive the $106,672.02 that is owed to me. It has been over 17 weeks since my initial order that was quoted 8-10 weeks and I feel I am now the victim of a scam.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered and paid for 100 oz of silver from the company 4 months ago and they refuse to deliver it. They kept telling me different days it will be delivered and now they say they cant deliver it and I can't get my money back.

Desired Settlement: Intimidate delivery of product or refund at current retail market price.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: ordered aprox 210oz of silver on 7-17-15 check cleared 7-21-15 in the ammt of $3523.40 order#***** waited about 4 months,no silver was able to reorder 11-18-15 239oz order #****** and was sent to the back of the line,somewhat understandable 4 1/2 month later still nothing. all the usual stories, high volume,random delay now they say the owner/ceo has a large judgment against him and dont know anything.looks like they arent even responding to bbb complaints.I fear this company may be going out of business soon...thank you for helping

Desired Settlement: delivery of order..

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered ******* Stagecoach Silver Round 500 $14.83 $7,415.00. on 8/26/15, order #****. This order has been paid in full. I would like my order sent to me or have full refund set back to me asap. I have called many times and talked with customer service and have been told over and over that my order should be going out soon. I was recently informed by Northwest Territorial Mint. That they are under some type of legal action and can not send out or receive new orders. I have asked for additional information about this legal action. Northwest Territorial Mint could not give any additional information to me. Just what they told me. There web site does not state any information that was told to me. To me this is a problem. If Northwest Territorial Mint is under some legal action against it and is holding orders and holding peoples money. They should inform there customers. I hope they are not taking new order and taking peoples money? I have been a customer with Northwest Territorial Mint for several years and have excepted upto 4 month delays but this is to much.

Desired Settlement: Refund me my full amount or send my order with no delay.

Business Response: Northwest Territorial Mint, LLC, has filed from protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have sent this company nearly $16,000.00 dollars for silver and gold minted coins and was given a shipment date of March 4th, 2016 and then received and email stating they could not make this delivery date, but would ship no later than April 4th, 2016. I just called then and they cannot now tell me when they can ship my product to me. Therefore I now would like to cancel my order and receive a full refund.

Desired Settlement: I would like a full refund of monies I have sent to this company for minted silver and gold coins.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: When I called on 3-29 to request the status of my order which I had placed in November 2015. I was told by Samantha in customer service that she could not give out information because of litigation against the owner. I then told her that I wanted to exercise my option to liquidate this order at the current market value and asked for a confirmation number and she refused to give me a number or answer any more of my questions.

Desired Settlement: My agreement with this company was for them to ship me product after they were paid in full. Since they were unable to do that, their contract states I am entitled to liquidate the order at current market price or purchase price whichever is higher. At the time of my call on 3-29, platinum was $966 per ounce and silver was $15.29 per ounce for a total of $12,718. This amount is higher than the purchase price and what I expect.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 2 100 oz silver bars in October of 2015 and have been told over and over via email that delivery would take 3-6 weeks each time.. I finally recieved an email today saying that the company's owner had a large judgement entered against him and now they don't know how this will affect my order

Desired Settlement: I would just be happy at this point to receive my money back

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In Sept. 2015 I ordered 600 silver rounds and sent a check for $9000.00 and recd an acknowledgement of receipt of fund. After two deadlines for shipment passed and no silver, I requested a refund of payment on the second week of Jan. 2016. I was told they would process the refund. One week passed and no refund. I called again and was told it may take 4 weeks. At the end of 8 weeks I called again and was told the check would be mailed the next day. After 10days and no check I called again and was told the check was mailed 2 days earlier. Now it is the 26th day of March 2016, 12 days after the last call and still no check

Desired Settlement: A full refund of the $9000.00

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Paid NWT Mint $8940 on 11/09/2014 by check for 500 silver coins. Told shipment would be 1/29/2016. None shipped. Called and told new shipment date would be 2/29/2016. No silver delivered. Silver had gone up by 1 dollar a coin in interim. Had to call. NWT Mint says it will return my check in 7-10 business days. No check. Called 3/18 and asked where my check was. Told it would take 4-6 weeks for return of my check. Paid my money and silver never delivered. No sale ever occurred because I never got delivery. NWT Mint kept my money from early November to what could be mid April. The use of my money was taken from me by a company that never delivered what I purchased. I was not able to purchase silver at a lower price because I believed I had already purchased silver but no delivery occurred and then it takes 4-6 weeks to get my money back. This should be illegal. No one ever called me to tell me what was going on. I had to wait on hold for 10-15 minutes when I called (4 calls) and I believe they never had any intention to deliver my 500 coins. Silver went up by 1 dollar a coin in interim and I was not able to capitalize on increase. Company should be investigated and shut down.

Desired Settlement: Want 500 dollars for failure to complete sale of silver and want a refund of my check written on 11/09/2015 for $8940 immediately I "bought" 500 silver coins on 11/09/2015, 8940, . Delivery was expected 1/29, silver never came. NWT Mint said could not get coins from the US Mint and delivery date changed to 2/29. Silver never shipped. Price of silver had gone up $1 a coin in interim. NWT Mint says selling price in 16's, less than buying price. However there was never completion of the sale. Never received what I had bought, Told would get my check in approx. 7 business days, No check. Called 3/18/2016 at 13:00 and talked to Diane. Told it would take 4-6 weeks to refund my money. Never got what I bought. Company kept my money from November to April, close to 6 months. Paid my money, never got what I bought, Silver went up and never compensated.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered silver and paid for it seven months ago and still have not received my order.

Desired Settlement: I want my order delivered or I want 100% of my money refunded.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered Silver Bullion last summer, once ordered they said due to high demand there was a couple month delay in shipping. That estimated date past and they pushed it out a month, the next date passed and they said they did not have a estimate yet. I kept waiting until 8 weeks ago and I canceled my order (seeing their policy was supposedly to refund in full if they were unable to ship). The customer rep said he would credit my credit card. After seeing no credit for a week I called and the next person said the new policy is checks are shipped and it would take 6 to 8 weeks. It's been over 8 weeks so I called again. They say now, due to a legal judgement against the CEO, accounting is frozen and they are not paying. I am starting to think that this company is a scam. Can you please advise me on if this is a scam and how can I get my refund ASAP?

Desired Settlement: Full payment of $4776.00

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered $8,713.28 in silver and gold bullion from NWTM on 9/14/15. Original ship date was 11/1/15. Postponed ship date was 12/1/15. NWTM refused to give any ship estimates after that date. As of 2/23/16, $7,799.37 in silver bullion has yet to be delivered. I believe their estimates on delivery were blatantly false and intentionally misleading.

Desired Settlement: I wold like to have my order delivered as soon as possible.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order with Northwest Territorial Mint on August 26, 2015 and was told my order would ship in 4 to 5 weeks. After that length of time I called again and was told it would ship in 4 to 5 weeks. After repeated calls and broken promises about shipment dates I was told to day the there had been a law suit and they were appealing the judgement against them. they also stated that no shipments will be made until it is resolved. They would provided no other information, I am beginning to doubt the validity of any of their statements,

Desired Settlement: I feel this company has used my money for 6 months while stalling on their commitment to deliver goods as promised. I would like to know if indeed I can get the merchandise I paid for in a timely manner or a full refund of the purchase price.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Purchase silver back of August 2015... Order was delayed repeatedly ... I asked for a refund January 2016... Spoke to several representatives and was told I would receive my refund shortly. Called today, March 23, 2016.. Talked to samantha and was told a judgement was against the company and they can't send my refund. I expect a refund in a timely manner. I've been extremely patient. I feel this company is not legitimate and scams customers.

Desired Settlement: Refund my credit card immediately

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have contacted this business several times asking where my product was. Ordered 200 pieces of stagecoach silver for approx. $3,000 bucks. In December they stated to me that they were getting to the August 2015 orders and should be another month. Well I wrote again and again and again and all they say now is if you want a refund you can get one. I said I don't want a refund especially since I have been waiting and price locked in .... I want the product. They also violate their guarantees if you think about it. Note: I went to a coin dealer in Spokane and he said he had such problems with them getting product he could not get them to deliver and when he got refund check of 250,000 it bounced. I think Northwest Territorial Mint uses peoples money as security to keep themselves afloat and does not deliver product. Then when you ask for refund they have to get another Ponzi going to pay you back. they keep your money with no interest to you either. What a scam. I mentioned this to them and they said do you want a refund.

Desired Settlement: I want the product. It is four months later from when they said in December we are starting our August orders. My god it has almost been 8 months now. Other dealers are delivering why are these people not????

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased silver from this company in November 2015 with a shipment date to me of beginning February 2016. I was contacted by e-mail that my shipment would be delayed until no later than March 7, 2016. I recenly contacted them looking for my order and they proceeded to tell me they have an unjustified ridiculous judgement against them and they would get back to me in a week. I e-mailed them and stated that per their policy if they could not fill the order by the 30 days delay that I can get my money back in full. I asked for that to happen. I got a message today March 28, 2016 stating they can't guarantee anything at this time.

Desired Settlement: I am looking for a full refund of the monies I gave to them per our contract and I'd like to know when this judgement was placed against them and why they are still accepting orders.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: orgered silver 1 ounce rounds quanity 100 never recieved

Desired Settlement: I ordered 100 silver 1 ounce rounds the first week of Oct. 2015, I was told delivery would be 1st week Jan 2016. got nothing so called company. told there was a backlog of orders but would be shipped 1st week of Feb.2016. February arrives but not my order. Called again told gold to ship in 2 weeks silver to ship in three weeks. Gold arrived but no silver. still owed 100 ounces of silver. would like silver delivered as requested or my money back.!!!!!!

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have called NWT Mint on March 7th to sell my 1 oz Credit Suisse gold bar. They put me on a recorded line, locked in purchase price of $1,266.41 and sent me a purchase order that states that it is payable on receipt. I shipped the 1 oz gold bar to a PO BOX in Auburn WA address they instructed me by USPS Insured Mail with tracking number ********** *********1. The package was delivered to them on March 11th at 10:20 AM and signed for by R L******* with a note "Authorized Agent". A few days later I called them to make sure that my money for the gold is on the way by First Class Mail (at no charge for postage). Please note again the terms on purchase order is "payable on receipt" that is March 11th. I was told that the accounting department was very busy and I have to wait until the end of the week for my check to be sent out. So I did wait and called the next week again to confirm the check was sent. They kept giving me excuses and that it will again take longer, even admitted that they are not sure when exactly it will be. I have since than tried to contact them several times via email for updates regarding my purchase order but have not got any respond at all.

Desired Settlement: Check in the amount of $1,266.41. I elect the option for Overnight Delivery of the check. $35 fee can be deducted from the check or charged to my credit card on file with NWT Mint . Thank you and God bless you.

Business Response: Northwest Territorial Mint, LLC, has filed from protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On Sept. 16, 2015, a cashier's check in the amount of $5,988.00 was received by Northwest Territorial Mint for the order of silver bullion bars. It has been over six months that this organization has had my money and I still do not have the order. I have sent several emails to inquire about when to expect delivery, and every time, they have responded to say that "due to unprecedented high volume orders we have in line of shipping, it now appears that we may not meet our original shipping date". When I asked for a full refund, I did not get a response and I would like a refund for the $5,988.00 that I sent them in good faith to execute my order.

Desired Settlement: I would like to receive my money back.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have purchased from NWTMint in the past, and although they have always been very late on delivery(compared to promised date), I always ended up either receiving the shipment or in one case a refund(although it took several weeks). Currently, I have a major issue and concern related to an order place and paid for WAY back on 727/2015. I paid $9,267.16 for 644 silver rounds and have yet to receive them. Worse than that, after inquiring recently as to the status of my order, I received the following email today: Good afternoon Mr. XXXXX, We, unexpectedly, had a fairly significant judgement against us, which is unjustified and ridiculous. We are trying to appeal the judgement and are working on a plan so that our customers come first and the assets of the company are not subject to this judgement. But it’s a complicated matter, obviously new to us, and we are formulating a strategy to move forward. I am compiling a list of customers that are requesting more information as soon as it’s available. I’m happy to add you to that list, and we will get back with you once we know more, which should be sometime next week. Thank you and have a great day. When I called and spoke with Samantha any question I asked was given the same reply......."I do not have any information at this time."

Desired Settlement: I would like either: my order delivered, a check in the amount of their stated buyback offer or at the very least, a refund of my money that they have held for over 8months

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  ************.

4/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Payed for 100 ounces silver bullion in June of 2015. The order was delayed 4 times. requested refund. told the payment was being sent. Did not come after a month. Told communication snafu, were sending check for real. Check did not come after 3 weeks. Called again and was told chec would be sent that very day and would arrive within 10 days. no refund again after 3 weeks. Called again on 3-23-2016 and told they were not going to send a check now because of a legal process coming against CEO. In summary was told four times that bullion was to be delivered by a specific time and never was sent. Then told four times check refund was sent but no refund recieved.

Desired Settlement: Send the 1700 t dollar refund plus a written apology for deliberate fraud performed 8 times.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 250 ounces NWT Mint silver, worth $3675.00 at the time, on November 27th, 2015. Delivery date was estimated to be February 15th, 2016, 8 - 10 weeks after my check cleared. I waited patiently until 2-19-2016 to call and ask about the delay, I was told at that time my order would be delivered in 30 days on 3-21-2016. I called again on 3-23-2016 and on 3-25-2016 was told by Diane that they had a judgment against them and had no resolution at this time. I called again 3-29-2016 and was told the same thing. I reported to the Washington Attorney generals office 3-29-2016. looking for product or full refund. hope I get one or the other and don't loose my money.

Desired Settlement: Immediate delivery of product ordered or full refund with estimated loss to me due to rise of product cost at time of resolution if refund is chosen.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

4/8/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On November 14, 2015, we purchased eight one ounce gold eagles from Northwest Territorial at the current price per ounce that day ($1,140.80) for a total of $9,126.96. We received a document of conformation of purchase along with a due date of delivery window of Feb. 8 - 12, 2016. As of today, April 1, 2016, we have not received delivery. Upon calling the company and talking to our sales rep, Derrin T******, we were told there was a judgement against the company and they could not deliver our purchased gold. When we inquired about what to expect concerning eventual delivery we were told he, or anyone else, does not know anything. I asked what was going to happen to us and was told no one knows. It is clear we have been lied to and defrauded. The company has had our money for almost five months, and we have no gold. I contacted the Attorney General's office for Washington State and have not received any assistance.

Desired Settlement: Receive the amount of gold we purchased. Fine the company for their unethical practices

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  ************.

Consumer Response:
Complaint: ********

I am rejecting this response because: I wish to directly contact a representative of the Attorney General office for the state of South Dakota in which I am a resident. I need to discuss with professionals there before I take further action or make any other decisions regarding this company that has lied and committed fraud against my wife and I. As a 100% disabled veteran who has served in combat in Vietnam, Desert Storm, and three tours in Iraq with Marine infantry battalions, I can only say that the money I sent this so called company came directly from my combat pay savings that I intended to give my wife before I die of the combat related medical conditions I currently endure and suffer from every single day

Sincerely,

***** *********

4/7/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On November24,1915 I placed an order with Northwest Territorial Mint for 500 "Stagecoach" Silver one ounce tokens. I sent a personal check for $7375. I received an Email from them stating they had received my check for $7375 on November 30,2015 and my order, #******, was paid in full. They listed an estimated shipping window date of Feb 15 - Feb 19 2016 and would notify me by Email a day or so before shipment. I had not received any contact from them by Feb 21st, so I called them at their given phone number, (800)344-6468. The lady I spoke with apologized and stated they were behind schedule due to large demand I was informed that my order would be shipped No LATER than March 21,2016, Still not receiving the silver or any word from them, I called them again on March 24th,2015. This time the lady told me their CEO was involved in some type of financial problem. At this point I asked her directly "Am I going to lose all my money?" She him-hawed around and left me with uncertainty. At this point I just want my money back. I am a disabled veteran and me and my wife had scraped and saved to get that amount of money. I can send you copies of the Emails from this company if you need them .Please, please help me. Thank you, ****** *****

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because:

Sincerely,

****** *****

4/6/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ORDERED 2,896 DOLLARS OF SILVER ON 12/11/2015 THEY HAVE TOLD ME STORY AFTER STORY WHY THEY TOOK MY MONEY AND CAN NOT PROVIDE THE PRODUCT. I WAS TOLD THEY WOULD BUY IT BACK AND NOW I HAVE NOT RECEIVED PAYMENT AND IT IS 3/23/2016 And was told today on the phone by a rep. that I will NOT receive it they are being sued ? Please let me know if you can HELP me get my money back from this THEIF **** ****** *

Desired Settlement: MY MONEY BACK ROSS H***** AND THE COPANY HAS STOLE FROM ME AND MANY OTHER HARD WORKING AMERICANS.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:

i donnnt care hes still excepting peoples money, whats my money got to do with ross H***** being a excon crook and getting what he deserves ??? I want my money back ! or im going to press the issue in criminal court.


Complaint: ********

I am rejecting this response because:

Sincerely,

***** *****

4/6/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for 1000 oz. of silver with Northwest Territorial Mint ($16,450.) in Nov. 2014. I placed a second order for another 1000 oz. of silver ($17,000.) in April, 2015. I have never received an ounce of silver, just excuses, promises, and delays. When I spoke on the phone with a representative on July 17, 2015, she convinced me to roll over my orders and said they would give me additional silver for doing so. I called several times to check on the status of my orders and, in Jan. 2016, I became discouraged and asked them to liquidate my orders and return my money. The woman, who claimed to be the vault manager, promised I'd have a check for my total amount invested, $33,450. in 30 days. I asked her to send me an email to verify our conversation. No email. I still haven't received my check and, since January 2015, Northwest Territorial Mint won't return my calls or answer my emails or letters. I have an extensive file on all transactions, correspondence, and signed notes of phone conversations which I would be happy to share with you. It has been over 16 months since I placed my first order for silver and I just want the Mint to send my refund check as they promised and put an end to this stressful situation.

Desired Settlement: A refund check in the amount of $33,450.00.

Business Response: Northwest Territorial Mint, LLC, has filed from protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because:  the business used month after month to delay our claims and avoid paying or producing the silver.. we consider these actions as felonious  obtaining money under false pretenses,  and fraudulent this has been going on for over two years,, clearly in violation of all regulations,  rosses employees took an active  roll in this deception and this should have been resolved long before any law suits againsyt him and the company were ever filed or acted on.. this is felonious in the greatest degree with malice and forethought, also there are numerous players,, our rights should be at the front of any settlements.

Sincerely,

***** ****

4/6/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered Silver in July 2015. It was not delivered by January 2016 so I called for refund. As of March no refund. I'm on their "refund list." They have tied up my money for almost a year.

Desired Settlement: Full refund ASAP

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because: They have stolen my money. 

Sincerely,

**** ******

4/5/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Sold my order back to the company because they could NOT deliver. Was told my refund was in the mail. 6 weeks after being told it was mailed I still have not recieved my check

Desired Settlement: I just want the refund I was promised. $927.00

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because: They knowingly accepted my check before filing. 

Sincerely,
**** ******

4/5/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased product from this company in November of 2015. I paid $39,000 for the product and the company is refusing to ship the product or to refund my money. They said that they can't do either with no explanation as to why.

Desired Settlement: i want my money refunded asap. I have talked to company and emailed them - they have responded but refuse to refund me or give me product.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because:   this does not respond to when I will be able to receive product that was purchased or my money refunded.   Will bankruptcy wipe out their debt to me?   What are their legal obligations to me.   Am I just out my $39,000

Sincerely,

******* ******

4/5/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: on 3/15/2016 i purchased 1,000 oz of silver at spot price from http://www.nwtmint.com/. on 3/16/2016 i made payment in full for purchased product $ 15,970 (Bank of America wire transfer).On the same day i received email conformation: "Wire Transfer in the amount of $15,970.00 was received March 15th, 2016 and posted. Trade #****** is now paid in full" in the same email i was advised regarding ETA for my order: "estimated shipping window of May 16th - May 20th". 66 days from payment received !!!!... next day i made call to the mint and was advised mint do not have stock and they are not going to be able to fulfill order in promised time frame. after i went back in the bank and initiated recall of wire, due to the fact seller not able to fulfill order. Mint selling items that they do not have.... Next day, I tried to negotiate my return with the NWMint and get nothing but run around... Today my bank advised me about inability to recall wire and i made one more attempt to call NWMint and resolve issue, After brief hold on the phone i was advised company in financial hardship and got lawsuit pending against them and i am not going to see my refund. in the same time website still running and they still scamming people. Order place on 3/13/2016 Trade #****** Order ID # 29821 Total: $ 15,970.00

Desired Settlement: full refund

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because:
NW mint sold NONEXISTING items. Publicly advertising none existing goods and collecting payments for none existing items -fraud!!!! I will report debtor fraud activity to the bankruptcy trustee. I DEMAND full refund immediately $15,970.00
Sincerely,

****** *******

4/5/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On December 26, 2015 I made the following order, online, with Northwest Territorial Mint "B10083 Northwest Territorial Mint Silver Round - 1 Ounce 200 $14.98 $2,996.00". I made the check out and mailed it on December 28, 2015. They received it on Dec 29, 2015 and stated shipment will be in 3 months, much longer than their website stated. After several e-mails of enquire on my part and them saying it was just a product volume problem, I found on the internet that they were having financial problems and not product volume problems. In short, they lied to me. I sent them an e-mail wanting my money back, quickly, and got an e-mail from them confirming that they were having financial problems and that they lied to me. I sent them a final e-mail stating that I wanted my money back, now. I have not received any response. I have all the e-mails to back up what I have said to you. Thank you

Desired Settlement: They have proven to me to be not trust worthy, therefore I just want my money back as quickly as possible.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because: I have received neither my money back or the product that I ordered. In short, I received nothing from this business, while they took all my money.

Sincerely,

****** *****

4/5/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They bought back some silver from me,did not get the payment on the day they promised the payment will be sent to me,until now I have not get anything,and find out that they been sued and cannot release any payment ,it is been over 2 month.request to have my silver sent to me ,they respond that can not be done,look like fraud company.

Desired Settlement: Need refund,or delivery of my order in a timely manner.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because:my order or refund was held intentionally long before they file bankruptcy,which show bad Unhonest intention of the company.

Sincerely,
****** *******

4/5/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Just like the hundreds of other complaints. I purchased 4 - NWTM 100 Oz silver bars August 26, 2015. They acknowledged they received full payment one week later. I had purchased from them several times before, so I expected the usual delay in shipment, and the seemingly automatic 30-day extension to that delay. After that, they said 4-6 more weeks. After that 5-7 more weeks. I canceled my Order#****** for $5,860 on February 2, 2016. They said 4-6 weeks to get my refund. After that, they said everything is on hold and that they didn't know if or when I would ever receive my refund. I don't know why they are still actively open for business, taking customer's orders and not delivering product. It seems like the Attorney General would put a stop to it.

Desired Settlement: Immediately refund my $5,860 or send me my original order of 4 - NWTM 100 Oz silver bars.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because:  It gives no relief for the money owed or even a schedule for relief.  The money I sent NWTM in Aug 2015 has nothing to do with NWTM's legal issues.  The order should have been filled or the money refunded long before the judgement against NWTM.

Sincerely,

****** *******

4/5/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In November of 2015, i purchased via bank wire, 300 ounces of silver at 4,614 dollars. the company was to ship my order by January 15 of 2016 and failed to do so ,saying it would take until February to ship my order, again they failed to deliver and i was given the option for a refund that was supposed to be sent out on March 28 of 2016. Today, March 28 2016, they have failed to send out my refund and has absolutely no time line as to when they would do so. I was given no information , i was told to call them back in week or two and to just wait to be contacted from them through my email.

Desired Settlement: REFUND my payment ASAP !

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because: This is not a resolution, the company deliberately took my money and never had any intentions of filling the order or providing a refund. I need my money refunded.

Sincerely,

****** ************

4/5/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered silver bullion from Northwest territorial mint 12/12/2015 and was promised delivery by 3/4/2016 . On 3/5/2016 I received an email stating it might not be delivered until 4/4/2016. After contacting them be email The sales rep. Alea G*****, told me that I probably would get another delay. I starting reading reviews about the mint and found out that they do this with all there orders. They are deceiving their customers with a delivery date that they know they will not honor.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:
Complaint: ********

I am rejecting this response because:I was promised delivery before they filed bankruptcy. They are still taking orders, and are trying to sell me more silver. How can they make delivery on new orders ,when they can't fill my order?

Sincerely,
****** *****

4/5/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have 3 orders that was delayed for almost 6 months I have canceled them orders since and been waiting for refund over 5 weeks and now no one will answer my email request I talked to a a woman in there office that assurred me the refund check was sent out on 2-28-16 and today is 3-20-16 and still no refund they have around $29000.00 dollars of mine and I just want my money back

Desired Settlement: Just want refund

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  ********-CMA.

Consumer Response:
Complaint: ********
It is wrong and unethic there still advertising like it's everday business hopefully the courts will see through there scam and give the hard working people back there money and punish the unlawful ones thanks ***** ******
I am rejecting this response because:

Sincerely,

***** ******

4/5/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I've dealt with this company many times since 2008 and was accustomed to excessive delays, but eventually did receive the ordered products. In September 2015, my wife and I placed an order and paid by credit card. At the time of order, delivery was estimated to be 6 - 8 weeks. In December, they informed us that there would be delays and this repeated in January, February and March. In early March, they told us the order would be shipped in the first week of April and instructed us to call to confirm in April. Yesterday, April 1, my wife called again and the order was still on hold - that, in fact, everything had been suspended. This made me very uneasy and this morning we called the credit card issuer to find out what they could do to reverse the charges. Their policy limits that action to 120 days, even if the product wasn't delivered. When the credit card company checked their information on NWT Mint, they tell us that as of April 1 NWT Mint is now under BANCRUPTCY PROTECTION. That is not good news, and I fear we have lost our $3,000+

Desired Settlement: At this point, I would simply want to recover my original payment.

Business Response: Northwest Territorial Mint, LLC, has filed for protection under United States Bankruptcy Court for the Western District of Washington, Cause No.  16-11767-CMA.

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this statement of current factual information is not a resolution of the problem.  Our order was placed with NWT Mint on September 29, 2015 - at a time which appears to have been well before the court ruling and, as I understood when ordering, was to be fulfilled in early January 2016.  I am, unfortunately, not familiar with bankruptcy and reorganization, and want to know when we will receive either a full refund or the products we purchased in good faith in September 2015.

Sincerely,
*** *******

4/3/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I made a purchase on 11/11/15 and was told there was a 8to 10 week wait. When the date arrived I received an email putting it off another month. On 2/29/16 I called and was told maybe another month as they were behind and there would be no more correspondence until the tracking number is sent to me. I felt that they were telling me not to bother them. In the meantime I did some research ( a little late) and found that they do this habitually and have even been sued by the state Attorney General for their practices and why they are not a BBB member. I hope this helps someone before they buy from them.

4/3/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: --Oct 19th, 2015 - Order for monster box of American Silver Eagles, $9,885.00 was made. Trade #110725, Original delivery window: Jan 4th - Jan 8th --Jan 8th, 2016 - delay of delivery notification received by email, new delivery date Feb 8th --Feb 8th, 2016 - Shipment deadline exceeded --Feb 10th, 2016 - I called and requested refund (was told 2 weeks to issue refund) --Mar 1st, 2016, 5:30 pm, I called NWTM and was placed on hold for 18 minutes. Hung up and called back. Noel, answered the second time and forwarded my call to Customer Service Samantha said order had to be liquidated, therefore takes 4-6 weeks, March 21 is latest date for shipment. I said this was unacceptable, that I was told 2 weeks by the last man I spoke to in customer service. I asked that they get a check in the mail today or tomorrow. Samantha said she will make the request to her accounting department. --Mar 1st, 2016 - Received email 9:47 pm, from Samantha: "Good evening and hello again Mr. *****, I spoke with accounting today in regards to your refund, it actually looks like it is scheduled to be processed and mailed by March 11th for you. Please let us know if you need anything else. Thank you and have a great night." --Mar 15th, 2016 - I have not received a refund. Filing complaint with the BBB

Desired Settlement: According to the written agreement issued by NWTM at the time of sale, they are obligated to refund the full purchase amount. "However, in the event we are unable to ship your order by the date promised, we will contact you and give you the option of buying back your order based on the spot market price at that time or agreeing to wait an additional period of time for your order, which shall not be more than! 30 days. If we are unable to deliver after that additional 30 day period we will pay you a full refund or the market gain (our listed buy price), whichever is higher."

4/3/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a large amount of silver around the middle of August, 2015. The salesmans name is Darren. At the time of order he said the delivery date would be about mid November, and I agreed to that. I called them mid November and they said due to high sales volume it would be mid to late December. I objected to the delay but said I would wait. They gave me the same runaround in January and February saying each time I talked to them that I was entitled to a full refund. On 2-24-16 I talked to Diane in accounts payable and said I would like my money back. She said it would take 4 or 5 weeks to send out a check. I told her 7 to 10 business days would be a reasonable amount of time to cut me a check, and that I would be filing a complaint with the BBB if the check didn't arrive in a timely manner. It is March 14th, 2016 so I am now filing this complaint.

Desired Settlement: I've been more than patient. I would like the refund I'm entitled to ASAP.

3/31/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Nov. 6,2015 I ordered silver bullion from this company. After they cleared my payment check, they promised delivery by Jan 31, 2016. On Jan. 29, 2016 the company notified me that my order was delayed and invoked their contractual right to extend delivery by one month. By Feb. 29, 2016 there had been no word from them so I called them on Mar. 1, 2016 and was told there would be long wait times, so I left my number for a call back which never happened. On Mar. 2, 2016, I called again, held for 20 minutes, finally was connected to customer service and requested my refund, which was my contractual right. They put me through to another dept. that said they would issue a refund check. Not receiving a check by Mar. 11, 2016, I called again to see when they would issue the check, was put on hold for 10 minutes, then they came on and asked for my call-back number. I was reluctant because they do not call back, but I was solemnly promised they would call back this same day. So far, no call back.

Desired Settlement: I need for them to issue my refund promptly, as in today.

3/31/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for silver bullion august 2015. Never received goods. Was e-mailed by them twice, once in September and once in November with delays for order. I called November 16th, to which they said I was entitled to a full refund. I requested the full refund. I have not received any money to this day. I've made several calls to which I get the run around, with no return response from them.

3/31/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In early September of 2015 I placed an order for several one ounce Silver bullion bars. I was given a very date. A few days before the delivery date I received email notice that the order would be delayed Until mid December. The price of silver had gone down, cso their explanation was plausible. The price of silver went down further, so in December, I actually ordered more silver from NWTM. Needless to say December and January passed, and despite numerous calls to them, no product. Finally, I called and spoke to Derringer T****** on February 11, 2016. After a lengthy conversation, I sold my silver "back" to them (without ever having received it.) I was promised a company check (not a cashiers check for some reason,) within 4 weeks. The phone call was recorded. I paid $34 to have the check sent FEDEX so that there would be a tracking #. On March 10th, 2016, I called, and after being on hold for 40 minutes, spoke to Samantha, who said that the check was not scheduled to go out until the 21st. I demanded to talk to Derrin. I was placed on hold. Samantha returned and said the check would be sent out tomorrow, but I could not get a tracking # until after 4pm on Friday. I called back and spoke to Dianne E*****, manager, who gave me mailing date of 24 March. I demanded a FEDEX overnighted check. She said I could call back the next day for a tracking #. Now they are refusing to take my calls. They owe me a lot of money.

Desired Settlement: Settlement in full of the amount agreed on when I sold back my silver.

3/29/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My wife and I ordered 300 NWT Mint silver rounds, worth about $4,500 at the time, on July 28th, 2015. Delivery date was estimated to be October 12th, 2015, 8 - 10 weeks after our check cleared. We waited patiently until January 7th 2016 to ask about the delay and W**** told us at that time that our order would be delivered in 3 - 5 weeks. We called again on January 27th, 2016 and W**** told us that our order would ship within 3 - 4 weeks. We called again on February 5th 2016 (I think) and E*** told us that our order would ship in 3 to 4 weeks. We called again on February 16th, 2016 and S**** (I think) told us that our order would ship in 2 - 4 weeks. The delay from the initial estimated delivery date is now 4 months and counting, 7 months and counting if the initial delay is included. 7 MONTHS TO DELIVER AN ADVERTISED AND ORDERED PRODUCT? At the very least, NWT Mints inventory control is inadequate.

Desired Settlement: Delivery of order in the very near future and apology for unwarranted delay.

Business Response:

Dear ******,

 

We initially had trouble locating this account as it was under ****** ***** and not ****.  The ******* shipment is scheduled to go out on 03/14/16.  Mr. ***** was advised of this on 03/01/2016 by our Bullion Customer Service Department.

 

If we can expedite the order we will do so.  However, we will update our response to this Complaint as tracking and delivery information is available

Consumer Response:


Complaint: ********

I am rejecting this response because:

Please note attachment.  It is in pdf. format.  If you have problems opening it please advise.

Sincerely,

**** *****

***SUPPORTING DOCUMENTS REDACTED BY BBB***

3/26/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered and paid for bullion months ago. Multiple delays in delivery or refund that are of increasing time intervals with each new estimate of delivery. Many similar complaints filed with you. Offered to accept any other form of silver bullion, of the hundreds they show, they stated they have no product in stock in any form. Fear Ponze scheme building. Website shows credentials with 4 organizations. None log complaints. Two are lobbying organizations

Desired Settlement: Delivery of original order in timely manner. Inform the public of deceptive practices.

3/26/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: have had 3 4/6 week delays on delivery november till now!still no set delivery date need order filled to pay bills/taxes

Desired Settlement: fast shipment of silver!been pastdue!!!!

3/26/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 200 Mint silver round 1 ounce on 7/24/15 through their website, at a cost of $3,046. On 2/10/16, I contacted sale rep. and she told me that the items will be ship out in 2 to 3 weeks. It's 3/7/16 and I still don't have any conformation for those items. Please help me get my items or refund. My order numbers are: ***** Thanks **** ****

Desired Settlement: Delivery of Order or Refund

3/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased silver bars online for $3032.00 and sent a check which the mint deposited In September 2015. After I purchased the silver bars, I was sent the information from northwest mint stating that they don't have to deliver the silver for 3 months. They stated that December 4th was the date when they were going to ship my silver. December 4th came and I received an email from northwest mint stating that due to heavy orders that they have another 30 days to deliver the silver bars. January 4th came and I did not receive anything from the mint. I sent the mint a email asking what happened to my order? I received an email from a employee named Wendy D***** stating that their was another delay and I could receive a full refund which I immediately asked for. She confirmed my refund and said they have another three to four weeks to send my refund check of $3032.00 dollars. I waited till February 9th and again Sent a email to the mint and again Wendy D***** respond and said my check would be mailed out NEXT week. I patiently waited and February 27th I sent another email requesting my refund check. This time I received a email from someone named Erin R******* who stated she is the manager of the bullion department, this email came to me on the 29th of February. Erin stated that she has looked into this and she did not know why my refund has not been mailed out to me? She has looked into the issue and has asked accounting to issue me my refund. I asked Erin to notify me when the check was issued and sent to me. I have not heard from Erin or northwest mint. I sent them my final email stating that I have been very patient but enough is enough. They gave held my $3032.00 for over 6 months and that their customer service is terrible. They continue stalling and I will not sit back and let a company steal my money. I intent on contacting the Senator ******** as well as Senator ******. Please contact me with any additional questions. Sincerely, ** ********

Desired Settlement: Full refund

3/25/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered $9378.0 [600 rounds @ $15.63 per oz.] and $4545.00 [30 ten oz* bars@ $151.50]of silver rounds and bars on July 28 and 29 2015, was promised delivery on Oct 23,2015. I exercised my option to cancel. They did not deliver and I opted to buy back my order at the current market price which was [600 @ $15.83] and [30 @$164.00 ea ]. I have contacted northwest territorial mint several times and have been ignored. I am losing patience and I am am appealing to you for resolution before formal complaints are filed with other government agencies.

Desired Settlement: Refund plus price difference owed $9,498.00 & $4,920.00, Total= $14,418.00

Business Response:

Mr. *********’s buy-back check #***** for order #***** in the amount of $4,764.00 (a $219.00 profit over his initial purchase) was cut and mailed on 11/23/15;

 

Order #***** was closed for refund on 11/10/15 and will issue within 4 – 6 weeks of that date, in accordance with the terms of the contract in existence between NWTM and *********.  

Consumer Response:
Complaint: ********

I am rejecting this response because: 

It is true that my first order # ***** was paid back with a profit. However my second bullion order # ***** which was canceled  on the same day was not. Only the original payment was returned . Northwest territorial mint cheated me out of the profit $162.00 that was promised in their original contract. As far as we are concerned Northwest territorial mint still owes us on our second order and the matter is not closed in our mind. When dealing with companies like this it is plain to see that they are not doing business fairly [ notice they did not mention return of payment on the second contract ]. We would like to hear a response about the second contract and why they did not send us a full refund. This matter is not closed.

Sincerely,


****** *********

Business Response:

Dear ******,

 

As we have responded before, I wanted to clarify the problem.  Mr. ********* did not follow the same protocol in asking for the second order to be processed as the previous Buyback.  We do not "lock-in" metal via email; all such transactions must be verified with a bullion representative by phone.  He did this on his first order.  On his second order, he sent and email, to which we responded, instructing him to call the office to initiate the buyback.  We responded promptly to his request the same day he sent the email.  He chose to ignore our instructions (See email thread below), until over a month later, when the price of silver had fallen below his original purchase price.  Thus, the refund was the method that protected his initial purchase amount (i.e., "market price or initial purchase, which ever is higher").

A customer can opt not to call or initiate a buyback for several reasons.  He can decide to wait if he believes the market price may continue to go up or change his mind about a transaction altogether.

Please let me know if you need anything further in clarifying this matter.

Maura R*********

On Mon, Oct 26, 2015 at 7:24 PM, ****** ********* *****************@gmail.com> wrote:

Please pass my e-mail on to the appropriate department.

****** ****** **** ***

****** * *********

****** ** ******

Ozone Park N.Y. 11416

************ *** ************ **************************

On Mon, Oct 26, 2015 at 6:35 PM, Wendy D***** <************@nwtmint.com> wrote:

Mr. *********;

You will need to call our office at 1-800-344-6468 and let the receptionist know what you would like to do and they will get you to the appropriate department.

Thank you,

NW Territorial Mint

1-800-344-6468

From: ****** ********* [***********************@gmail.com]

Sent: Monday, October 26, 2015 2:47 PM

To: Dist - Bullion Customer Service

Subject: Re: Order #***** Delay Notification

?             As of 10/26/2015 I am cancelling this order.

?              I am buying back the order at 10/26/2015 market price.

?              I am allowing 10 days for a refund plus market difference.

****** ****** **** *** ****** * *********

Consumer Response:
Complaint: ********

I am rejecting this response because: At no time have I ever initiated any telephone orders with Northwest Territorial mint.  I got them from the internet and I sent a check and they emailed me an acknowledgement. They e-mailed me a delay notice and I rejected the option to continue and canceled my contract, I asked Mrs. D***** by e-mail to pass my e-mail onto the right department. Mrs D***** can send me notice of delay but she cant see to it that the right department gets my e-mail cancellation. How convenient.. Why didn't  she pass on my e-mail , She did not say that I would be violating my contract after I told her to pass on my e-mail to the appropriate department. That I absolutely must call,which by the way is not written in their policy. see attached. I never called anyone on my first contract which was cancelled on the same day by e-mail ,but I received the right amount that was due . NOTE their policy from their website.

11.  Order Liquidation Policy.  When you place your telephone order, you enter into a binding contractual agreement with Northwest Territorial Mint to remit payment in full based on the prevailing market purchase price agreed upon at the time your order was placed.  Should you choose to buy-back your order prior to the date of delivery, Northwest Territorial Mint will liquidate your position based on the prevailing market purchase price at the time of buy-back. You will be liable for any difference in the event of market loss.  If the prevailing market price of the items has gone up since your order, Northwest Territorial Mint will pay you the higher prevailing market price for your items.  However, in the event we are unable to ship your order by the date promised, we will contact you and give you the option of buying back your order based on the spot market price at that time or agreeing to wait an additional period of time for your order, which shall not be more than 30 days.  If we are unable to deliver after the additional period of time has elapsed we will pay you the full purchase price or the prevailing spot market price, whichever is higher.

A.  Liquidation of Your Order.  "Liquidation" shall mean converting your bullion order into cash, and it may be done in one of two following ways:

(1)  Voluntary Liquidation of Your Order (aka "Buy-Back" of Your Order).  At any time after you have fully paid for your order, even if it’s before you’ve received delivery of your bullion, you can sell your order back to us at the current market rate.

(2)  Involuntary Liquidation of Your Order for Non-Payment.  If you fail to make payment in full and on time as stated herein, we shall involuntarily cancel and liquidate your bullion order as of the 11th business day after your order date.  We will charge your credit card depending on how the market has changed since you placed your order.
Market loss or gain is calculated as the difference between your original purchase price, and the bullion London Fix closing price on the 11th business day after your order date. 

(a) If the bullion market has gone up since you placed your order:  A $35.00 cancellation fee; and you will not benefit from any gain in the market; OR

(b) If the bullion market has gone down since you placed your order:  A $35.00 cancellation fee; plus the market loss on your order computed at the closing price for your bullion on the London Metals Market Fixing for the 11th business day after you placed your order.  



Sincerely,

****** *********

3/25/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered 330 Mint silver round 1 ounce and 33 mint silver bars 10 ounce on 8/28/15 through their website, at a cost of $9,992.40. On 9-3-15 I received an email acknowledging receipt of my payment to Northwest Territorial Mint and was given an estimated shipping window of 11/16/15 to 11/20/15. I received an email from northwest Territorial Mint on 11/20/15 giving a new estimated shipping date no later than 12/21/15. Email also indicated that "If we are unable to ship the order by the date promised we will contact you and give you the option of buying back your order based on the spot market price at that time or agreeing to wait an additional period of time for your order, which shall not be more than 30 days. If we are unable to deliver after that additional 30 day period we will pay you a full refund or the market gain (our listed buy price), whichever if higher." On 1/7/16 I called the company and asked for a refund per their policy. The representative told me it would be approximately up to 4 weeks for a refund. She also cancelled my order. It is now 2/6/16 and I have not received notification of the check being mailed nor have I received a refund. I am afraid this whole operation was a scam.

Desired Settlement: I desire a refund in the amount of $9,992.40 to be delivered ASAP.

Business Response:

Ms. ******'s refund check is scheduled to be issued on 02/12/2016.  We will amend our response to this complaint when a check number is available.

Maura

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

Consumer Response:
Complaint: ********

I am rejecting this response because:
Please be advised that this complaint should not be closed as I have NOT received my refund check in the amount of $9,992.40.  Can you follow up with the Northwest Territorial Mint Company and see where the check is.  It was supposed to be issued on 2/12/16 but it has not arrived yet.

****** ******


3/25/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered over 700 silver ounces late September 2015. I was told it would be delivered in December. Then delayed for 30 days. After 30 days I called and was told it would be another 5-7 weeks. The woman on the phone said she has only seen this happen once and that they usually never go past a 30 day delay. Today is 2/17/16 and I called yesterday to check on my order status. They told me it would be at least another 5-7 week and could not guarantee that. I am appalled that this business has over $11,000 of my money and can't give me an exact date. Also I am disgusted that they lied to me saying this rarely ever happens but looking at other complaints on here it happens all of the time! This business seems to be dishonest. Still taking orders with the consumer expectation to receive product in 8-10 weeks. BUYER BEWARE! They have had over $11,000 dollars of my money for almost 5 months now and can't tell me where my product is. I want my silver.

Desired Settlement: I want my order expedited. I want what I paid for now.

Business Response:

Ms. ****** contacted our Bullion Customer Service department on 02/15/16.  She was advised that her order was scheduled to ship in 5-7 more weeks.  We will do everything we can to expedite her order but we are still working on orders that were placed before hers.  Her expected ship window is between 03/22/16 - 04/05/16.

 

We will amend our response to this Complaint if the order becomes available before the shipping window, when additional information is available, or shipping and tracking verification becomes available.

 

Maura

Maura

Consumer Response:
Complaint: ********

I am rejecting this response because:North West Territorial Mint is just repeating the same thing that I complained about. In my first complaint I explained that I was told or "advised" that my order was "expected to ship" in 5-7 weeks. Well I was told this same thing on 01-05-2016. It is now March 8th. On February 15th I was also "advised" that there was no gaurentee that the 5-7 week window would happen. I am tired of being told things that you cannot gaurentee. You have had my 11k+ dollars for well over a reasonable amount of time based on "demand" with no answers. I find it interesting that no one seems to have any control in this company but you sure do have a lot of people's money to work with since you don't seem to deliver products in a timely manner. I want a definite ship date. I want my silver minted and sent to me immediately if not sooner. You have my money and the resources to do so. Please don't wait 3 weeks again  to respond to this complaint to buy time. I am preparing to take further action if I don't see this resolving very soon. I refuse to wait 4-6 weeks for a refund or my product. The "reasonable" amount of time is 7 days. Figure it out. 

Sincerely,

***** ******

3/25/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On Nov 11,2015I ordered 200 one oz. stagecoach bars of silver from NWTM. Add says delivery within 10 days, On Nov 17,2015 I get notice that NWTM cashed my check and they also write that "due to the unprecedented high volume of orders we have in line for shipping" there will be a delay. To Deliver Feb 1st-Feb 5th 2016 On Dec 25th I send reply email of displeasure in time of delivery change. On Dec 28th NWTM reply saying they dont have the metal and that they order it and I need to wait the 8 to 10 weeks. On Feb 5th. NWTM send another delay notice pushing delivery to March 7th 2016. On March 4th 2016, I called NWTM and asked if my shipment was ready to ship. I was told that there would be another delay. At present time I am gathering all documentation to be sent to the Attorney General and will be sent asap.

Desired Settlement: I would very much like to have my order delivered. I would also be very happy to see NWTM Change their practices. But mostly I want this matter resolved ASAP. I have not asked for a refund because NWTM also has a delay policy on refunds. So what's the point of asking it just becomes a new run around. I read others problems and am afraid to ask.

3/23/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On November 3, 2015 I was told my shipment of 200 oz of silver for $3,174.00 would be shipped 6 - 8 weeks. On January 19, 2016 I called again and Wendy D***** told me it would an additional 30 days from 1/22/16 delay...read the buying bullion portion of our website. So on 2/23/16 I called again and Samantha B****** sent me an email about my inquiry stating they ship all orders in the orders in the order of payment clearance as quickly as possible!!! Bla Bla...my money cleared on November 3, 2015!!! Also stated your order being filled within the next several week or SO....this is an estimated time frame!!!!!! Oh the issue about a refund was brought up too.... I want the silver I bought and paid for already!!!

Desired Settlement: I want my silver I paid for in November and shipped as promised weeks ago.....NOW!!!

3/23/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order (#*****) for 50 X 1 oz Stagecoach Silver Round coins in the amount of $752.50 on 13 November 2015 and still have not received my purchase as of 2 March 2016. Three and a half months is more than a reasonable time for them to fill my order after receiving my payment which they acknowledged receiving on 17 November 2015. This delay is permitting them to earn interest on my money without them fulfilling my order. I desire immediate shipment of the product I ordered and for which I made full payment.

Desired Settlement: Delivery within 7 calendar days.

3/22/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I sent $4505.28 to Northwest Territory Mint for 304 oz of silver and was told I would receive it in 8-10 weeks and at 10 weeks I received an email that said there was unexpected delays and I would have the silver I paid for in no more than 30 days. We are well over the due date and when I called they told me it would be another 7-10 weeks possibly longer

Desired Settlement: I would like the 304 oz of silver I paid for right away since they have had more than enough to make it right. I expect to get what I paid for in the time promised nothing more nothing less

3/19/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased 200 1 ounce Pan American silver bars (sku B10070) at $15.19 each for a total of $3,038.00 on September 29, 2015. I made payment via personal check. I received notice on October 6, 2015 that my payment cleared and my silver was to be shipped December 25, 2015. On December 24, I received notice that my shipment would be delayed until January 25, 2016. On January 26, I contacted NWT to see if my silver shipped; it had not. I asked them via email and phone call to cancel the order and issue a refund. This cancellation was in accordance with the purchase agreement Part II, Section 11 "... If we are unable to deliver after the additional period of time has elapsed we will pay you the full purchase price or the prevailing spot market price, whichever is higher." The customer service rep said that the check would be sent out the week of February 15, 2016. I have not received a check and my contacts with customer service are not being returned.

Desired Settlement: Refund of purchase price or delivery of silver.

3/19/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered 100oz. of silver on 11-28-15. they posted the ck. on 12-4-15. Did not tell on web the silver I ordered was not in stock. Will not refund with out penalty. First thing they said order will not be filled cause they have to mint them with late shipping between 2-15-16 to 2-19-16. I have called and e-mailed. Now 2-29-16 still order not received. NOW on 2-20-16 said they can't fill order until 3-21-16. 3 months to get a order of this type or any kind is unreasonable !

Desired Settlement: I want a refund or my order NOW plus 10% penalty for wasting my time

3/19/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased silver bullion from this company on November 13, 2015. $3,902.60 was paid to the company at this time by certified check. A shipping window of between January 25th and January 29th was promised at this time. On January 29th, 2016 an email was received stating that the order was delayed and that "Your order is now scheduled to ship no later than February 29th, 2016". The email also stated that should the order not be shipped by this date, that I would be contacted by them. Upon not receiving a shipping notification by the 29th of February, I called the company and spoke to someone who told me, unofficially, that they knew that the order would not be delivered on-time at the time of the order. The individual also stated that it would probably be "at least another 7 weeks before the order will be shipped, but there is no way of telling how long it will take". No attempt was made to contact me from the company, and no email received stating a further delay. They have now held almost $4,000 of my money for 3 1/2 months with no reasonable estimate of delivery time. If the person on the phone is correct, it will be at least 6 months before I receive my order. No official from the company has attempted to contact me to let me know what is going on. Making a policy of holding this amount of money for an indeterminate amount of time is not acceptable. Promising shipping dates that they know can not be met is not acceptable. Having a shipping date come and go without contact from the company is not acceptable. Am I ever going to receive my order? Have they taken my money with no intention of delivering? How many people order from this company and never receive anything?

Desired Settlement: Stop practicing business like this. Let others know not to fall into the same trap. Deliver my order as promised.

3/18/2016 Delivery Issues
3/16/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On October 15, 2015 I ordered 300 "Stagecoach" silver 1oz rounds from Northwest Territory Mint for a total of $5013.00. My delivery date was scheduled for January 8, 2016. On January 8, 2016, I received an email from them that advised there was a delay of 30 days in my order until February 8, 2016, due to "unprecedented high volume of orders". February 8, 2016 has passed and I contacted them today, February 15, 2016 to advise them I would like a full refund on my $5013.00. They have agreed to the full refund which is in accordance with the "terms and conditions" . The problem is now that they have told me it takes 4-6 weeks to refund my money. This is unacceptable since they require payment for orders placed to them to be postmarked within 2 days of placing an order and received by them within 10 days of order placement. Now they want to hold on to my money for 4-6 weeks and I'm certain there will likely be another delay or excuse in getting my refund check mailed out after the 6 weeks has passed. They are trying to make excuses of having to purchase the silver to complete my order and have to liquidate the silver to refund my monies. Silver can be liquidated immediately, this is just another delay tactic, which has been going on for over 4 months now. On January 8, 2016 they advised me there would be a 30 day delay in my order due to "the unprecedented high volume of orders we have in line". If this is the case, they can use the silver they purchased for my order to complete someone else's order that they have delayed. There would be, therefore, no delay in liquidating the silver they purchased for my order. It is just a baloney delay tactic to hold onto my money longer. I would like them to mail a check to me in the full amount, postmarked within 2 days, and received by me within 10 days, which are the same terms they give to their customers.

Desired Settlement: I would like a full refund of my $5013.00 mailed to me within 2 days and received by me within 10 days, which are the same terms they give to their purchasing customers.

Business Response:

Dear ******,

 

Mr. ****** refund on Order # ****** was issued on 02/15/2016 and cleared our bank on 03/28/2016.

 

There is nothing further for NWTM to do in this matter.

Maura

Consumer Response:
Complaint: ********

I am rejecting this response because:  I have not received a check from NWT mint. Also, it is impossible for any check to clear their bank on 3/28/2016 as today is 2/26/2016.  I have no idea what they are referring to.

Sincerely,

******* *****

Business Response:

Dear ******,

 

Our original response to this Complaint was in regard to a different "*****" order.  Please accept our apologies.  Mr. ******* ***** requested his refund on 02/15/16.  In anticipation of the 4-6 week window to release his position on the metal and complete our cancellation process, his refund in the amount of $5,013.00 will go out on 03/28/2016.

 

We will amend our response to this complaint as tracking and delivery information becomes available.

Maura

3/16/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Sent check to purchase 300 oz. of silver for $4842.00 on 10/29/2015. Time of delivery was JAN 15, 2016. Received e-mail to extend delivery another month. If delivery is postponed again I have the option to request money back at current market price. Loss of $2.00 per oz. This is 4 months to deliver 300 oz. of silver. They have my money and I feel they are playing games with me to discourage me and request money back. This procedure is totally unexceptible and a scam is going on with the mint I feel. All help received from you would be grateful. THANK YOU ******** ****

Desired Settlement: Send my 300 oz. of silver to me as soon as possible. I've waited 3 months all ready

Business Response:

Dear ******,

 

Mr. ****'s Order # ****** was placed on 10/29/2015; His check was received on 11/02/2015; The contract in force between Mr. **** and NWTM calls for a 10 day delay for good funds on personal and business checks, which brings the good funds date to 11/12/2015;  The first shipping window expired on 01/15/2016, triggering a 30 day delay notice.  The extended ship date (as anticipated in the contract) expires on 02/16/2016.

 

We fully expect to ship Mr. ****'s product within that time frame and we are still in compliance with the terms of the contract that Mr. **** was required to acknowledge during his purchase experience with Ms. G*****.

 

In the event that production is unable to mint the product and ship by 02/16/2016, Mr. **** has the opportunity to (1) liquidate his position for a full refund, (2) liquidate and repurchase at that day's current bullion price (if it benefits him to do so at a lower price), or accept another delay until the product is available.

 

We will amend our response to this complaint as tracking information becomes available.

Maura

Consumer Response: **** Please See Attached Documents ****


In the response NWTM states a 10 day delay for personal and business checks which I didn't send. I sent a cashiers check. In the contract it states 10 days holding period for checks and a 5 day holding period for cashiers check and money orders.. I sent a cashiers check for $4842.00, cashiers check #**********. So NWTM is misrepresenting themselves to BBB right from the start. I feel NWTM is operating in the GREY AREA just inside the law and should be investigated by the BBB and states attorney generals office on how many complaints were lodged against them in 1 year. There is a lot of double talk on NWTM part. Now there saying I could liquidate for full refund-liquidate for and repurchase at todays current bullion price if it benefits me to do so or accept another delay until product is available. NWTM changes there story to make themselves look good . because nothing was mentioned about full refund and repurchasing at todays current bullion price. If I should request a full refund them NWTM had the use of my money for 4 months if the second shipping date was missed 2-16-2016.and no interest applied to my funds. I WISH I COULD RUN A BUSINESS WHERE I TAKE PEOPLES MONEY, USE IT FOR 4 MONTHS AND THEN REFUND JUST THE AMOUNT PAID. ALL I WANT IS FOR MY SILVER BULLION SENT TO ME TO RESOLVE THIS ISSUE. 2nd SHIPPIND DATE IS 2-16-2016-SEE WHAT HAPPENS

Consumer Response: **** Please See Attached Documents ****

CALLED NWTM ON 2-12-2016 AND WAS TOLD THAT MY ORDER WHICH
SHOULD BE SHIPPED ON 2-16-2016 WOULD BE DELAYED ANOTHER 5 TO 7
WEEKS AND THEY WEREN'T SURE THAT MY ORDER WILL BE FILLED AT
THAT TIME. I FEEL THAT THEY ARE JERKING ME AROUND AND HAVE THE
USE OF MY MONEY $4842.00 FOR AS LONG AS THEY FEEL LIKE IT AND MY
ORDER WILL BE SHIPED WHENEVER. AT THIS POINT I'M AT A LOSS FOR
WORDS AND ANYTHING YOU COULD DO TO RESOLVE THIS PROBLEM
WOULD BE GREATELY HELPFULL. AFTER CHECKING ON THE WEB ON
NWTM HISTORY OF COMPLAINTS IT SEEMS I'M NOT THE ONLY ONE WITH
THIS PROBLEM WITH NWTM.

Business Response: Dear ******,

I apologize for the confusion.  The information I gave you on this Complaint was for a different Order#.  Mr. **** requested his refund on 02/17/16.  His refund check is scheduled to issue at the 4 week window which is 03/15/16.

Mr. **** telephoned our office today to clear up the confusion and we discovered our mistake in advising you.

Please forward this to Mr. **** with our apologies.
Maura


3/15/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered 200 ounces of silver rounds on 9/2/2015 and wired transfer funds of $3050 plus shipping fees. I never received my order within the promised delivery date. I requested a full refund on Dec. 14, 2015 and after 10 weeks have not received my refund yet.

Desired Settlement: Immediate refund including shipping fees of $3070.

Business Response:

Dear ******,

 

Mr. ****** refund check #*****, for Order # ******, in the amount of Three Thousand Seventy ($3,070.00) Dollars & 00/100's was cut and mailed on 02/26/16 and cleared our bank on 03/07/16.

 

There is nothing further for NWTM to do in this matter.

Maura

3/11/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: In August of 2012 I ordered 200 pages of silver bullion. I sent a check for full payment and recd an acknowledgement of receipt of fund. I never received my bullion. I called 2 months later and was told they had received so many orders mine would be delayed six weeks. I waited and called again six weeks later and was told same thing. Again I waited and called same story. I cancelled my order and demanded a full refund. I was told my refund would take a couple weeks. I called and was told it was coming next week. I waited 2 more weeks. Still no refund. As soon as I became angry they hung up. In researching this company I discovered this is normal procedure with them. This company is a scam and I have discovered have over 200 complaints online for the very same tactics. I wish I had checked them out before I sent them over 3000.00. I have concluded They have no intention of shipping my order. I also see they are still advertising for bullion even though they claim to be overwhelmed with orders. I am retired and am on a fixed income. I do not have this kind of money to be ripped off like this

Desired Settlement: I want a full refund for the money I sent

Consumer Response:  
Better Business Bureau:

Finally Received refund check this date. 6 months wait then finally cancelled order. Refund took 3 months. Not a credible company to do business with. 

3/8/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 50 rounds of silver with free shipping I was told it would arrive at the end of October 2015. I received a notification that there where delays and that I would get the order Nov. 30 2015. When I didn't receive the order I called customer service they said it would be approximately 2-3 week longer meaning the end of December 2015. No notification from them telling or explaining anything I guess if I didn't call it might never show up. Anyway I called today 2-11-16 customer service said it would be about another 5 weeks. So the way I see it they have had my money to work with for 5 1/2 months I could have invested it locally in that time and shown a profit or at least some meager interest. I will never buy from this mint again there adds are miss leading as to what they can provide and when. Now I have to wait even more to get my refund.

Desired Settlement: Timely refund. If they can take my CC at an instant they can refund just as fast. Boldly print in there adds realistic delivery so other investors know how they operate.

Business Response:

Dear ******,

Mr. ****'s refund check #***** in the amount of Eight Hundred Thirty-three ($833.00) Dollars & 00/100's on Order #******, was issued on 02/20/2016.

 

There is nothing further for NWTM to do in this matter.

 

Maura R*********

Consumer Response:
Complaint: ********

I am rejecting this response because: They said they would credit my account then when questioned they said their policy had changed and they had sent a check no notification to this change.  As of today I still do not have a the check 3-1-16.

Sincerely,

******* ****

Business Response:

Dear ******,

 

I have reached out to Mr. **** to confirm his receipt of his refund check.  It has not currently cleared our bank.  I was not able to speak with him directly but I have left a message on his voice mail for him to call my direct line.  If he has not received it, we will place a stop payment on his check, reissue a replacement check and we will expedite shipping on the check.

 

I am awaiting his return of my phone call and his update as to whether or not he has received the refund check.

 

I will update you accordingly.

Maura

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****

I received the refund check. Thank you BBB for your help.

3/7/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Same delay issues as the others. Ordered 100 oz of silver Sept 2015. got a delay notice December 11 that my order will ship January 11 2016. I called January 19, 2016 and was told it my take another 5 (five) weeks.

Desired Settlement: I want my sliver. I have waited long enough.

Business Response:

Dear ******,

Mr. *******'s order is due to ship by 02/11/2016 or, in the event that we are unable to deliver his product at that time he is eligible to (1) request a full refund of $1,505.00 or (2) to repurchase at the rate of bullion on that date (which may be the same amount of bullion for less money), if the market remains below his original buy-in price.

The contract that is in force between Mr. ******* and NWTM outlined certain possible manufacturing delays that are expected in the process of minting metals as opposed to stocking metals, which is the nature of our business.  The fact that we do mint our own metals allows us to offer bullion at a rate significantly below that of vendors who "stock" items that are readily available to ship.

The contract also outline the above stated refund or repurchase option as well.

 

We will amend our response to this complaint as the delivery date approaches.

Maura

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******

Business Response: I have confirmed with our Vault Manager that Mr. *******’s order has been rescheduled to ship on 03/14/2016.
Our response to this complaint will be amended when we have confirmed tracking and delivery information to provide.


Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******

3/5/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered $3200 of silver and NWT never sent the silver and never sent a check. It is 3 months and NWT broke the contract. NWT is a fraud. BBB should put the records out so that others are not defrauded. NWT said they only have 3 NWT complaints.

Desired Settlement: return my funds

Business Response:

Dear ******,

 

Mr. ******** refund check#****** on Order #*****, in the amount of Three Thousand Three Hundred Twenty ($3,320.00) Dollars & 00/100's was issued on 02/15/2016 and cleared our bank on 02/24/2016.

 

There is nothing further for NWTM to do in this matter.

***** **********

3/5/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Ordered (2) 100oz. ($3,024.00) silver bars on 9/4/15 Order # ****** , paid in personal check and never received product. Contacted company several times talking w/ Samantha B*******, Customer Service Rep. named Wendy and Derrin T******. All told me there was some type of problem from delivery thru production and would be a time delay. As of this date I have not received product or the return of funds as I have asked. Today 2/11/16 I called Customer Service was put on hold for 10 minutes then call was disconnected. Called again and talked w/ Derrin T****** said he would transfer me to the person that handles those situations, waited for transfer for 6 minutes them was disconnected. By the number of complains that was been handled by your organization this seems to be a on going fraud. Hope this information will help in a resolution. Thank You

Business Response:

Dear ******,

 

Mr. ********* Order # ****** was refunded on 02/15/2016 (Check#17347) and it cleared our bank on 02/24/2016.

 

There is nothing further for NWTM to do in this matter.

***** **********

3/5/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: After making a purchase, I was told it would be about six weeks before it was delivered, should have been shipped to me on Jan 8 2016.. Then I get an email stating that they are unable to ship my order on time, due to an unprecedented high volume of orders we have in line for shipping. Now they said it would ship on Feb 8 2016. On Feb 10-2016 I called and was told that it would take an additional 6 weeks. I was a little upset that I did not receive another email stating this. The gal was very rude and told me I could check out the refund policy. I have no clue when I will get my order. This seems to be very well rehearsed. I will not do business with this company again. Someone should look into this practice as it is not right. Is it possible that they are using my money for a while before placing a valid order? This process is just to routine for them. Consumer beware.

Desired Settlement: Expose the routine process of misleading the consumer with false promises.

Business Response:

Dear ******,

 

Mr. ********* Order # ****** is scheduled to ship on 02/29/2016.  We will amend our response to this complaint when tracking information is available and again when delivery is confirmed.

Maura

3/5/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on 8/18/2015 as of 1/5/2016 still had not received my order so I called and asked for a liquidation (refund) of my money. As of 2/18/2016 I still have not received my money each time I call (4 times) I get the run-around. 1/28/16 told check would be issued the following week 2/3/16 told check would be issued next day 2/9/16 told check was issued on 2/4/16 (But I have no check) said they sent to old address so I gave them new address 2/11/16 told had to wait 10 days from last check issue before issuing new check 2/16/16 called could not get a straight answer from person on phone, I told her it had been over the 10 day wait period and that I full expected the check to be issued that day and no later. 2/18/16 Called 1022 am Oh sorry now one is in yet can I have them call you.

Desired Settlement: Full refund with interest

Business Response:

Dear ******,

 

Ms. ****** refund check #*****, on Order#******, was issed on 02/04/2016 and cleared our bank on 02/22/2016.

 

There is nothing further for NWTM to do in this matter.

***** **********

3/4/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I asked NW Mint for an order #XXXXXX of silver products on August 11th, 2015. Payment for this order was done by me on August 11th for an amount of $9,015 US Dollars. I was notified by Northwest Territorial Mint on October 16th that the order delivery was delayed. Upon contacting NW Mint in December, I was notified that the order was further delayed for delivery mid December 2015. On January 11th, 2016, I got an email from Wendy D***** from NW Mint that a total refund check of $9,015 dollars would be mailed the week of February 1st, 2016 (that did not happen). On February 9th, 2016, I got an email from NW Mint that a refund check (#XXXXXX) would be mailed the week of February 09th. Upon calling them last week, they notified me that the check was sent on February 11th. However, it was not received. Bottom line, NW Mint has $9,015 US dollars of my money, I did not receive any product/services for it, and I did not receive a refund check for money that I paid on August 11th, 2016. Court action is considered in the county of XXXXXXXXX, WA if this is not resolved this week.

Desired Settlement: A check of $9,015 dollars is sought as a refund. The check MUST be mailed this week with a tracking number.

Business Response:

Dear *****s,

 

Mr. ******** did not received the original refund check in the amount of Nine Thousand Fifteen ($9,015.00) Dollars & 00/100's that was sent to his listed address (Check # *****) on 02/08/2016.  He came by the corporate offices and we reissued a replacement check on 02/17/2016 (Check# *****).  Check # ***** cleared our bank on 02/18/2016.

 

There is nothing further for NWTM to do in this matter.

Maura R*********

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Please cancel complaint. This has been Wednesday,

3/2/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On July 23,2015 we placed an order for a 100 oz.bar of the PanAmerican silver. Order# *****; Trade # *****. We paid $1518.00. On July 29,2015 we received Pymt.notification with estimated ship date Oct 5th to 9th. On Oct.9th we received "delay notification"-will ship no later than Nov.9,2015. On Nov.13th,no shipment so we emailed them. They said production facility is completing July orders and our ship date will be within 2 wks. Still nothing so we emailed Nov.30th and they say 2-3 weeks it will definitely ship. On Jan.8,2016 we email again and they say 2-3 wks. ship time. On Jan.21st I called and asked to speak with Erin R*******. She called back and said she spoke with the vault manager and the order will ship between Jan.25 th and 29th. Still nothing so we called today,Feb1st and asked to speak with Erin R*******. She said she spoke again with the vault manager and the manager said 2 or 3 wks. again. Can you please help us to get our silver? We're not getting anywhere with them and they have our $1518.00. We would like to just get our silver because we read online reviews recently that said it takes 2-3months to even get your money back

Desired Settlement: We would like the 100 oz. PanAmerican Silver Bar which we ordered and paid for which should have been here between Oct.5-9,2015.

Business Response:

Dear ******,

Ms. *****'s order # ***** is scheduled to ship on 2/15/2016, per her conversation with our Vault Manager, yesterday (02/01/2016).  We will amend our response to the complaint as soon as shipping and tracking information is available.

Maura

Consumer Response:
Complaint: ********

I am rejecting this response because:If Northwest Territorial Mint can guarantee shipment of our order on or before Feb.15,2016 we would accept that. When I called them on 2/1/16, I spoke with Erin and she spoke with the vault manager while I was on hold.She got back on the line with me and said maybe 2 weeks, it could be more.The vault manager couldn't give her a date so she was just guessing. This has been going on since the beginning of Nov. 2015.  It has been over 6 months since we placed the order and there's no excuse for this.

Sincerely,

******** *****

Business Response:

Dear ******,

 

Ms. *****'s order #***** shipped on 02/26/2016.  We will amend our response to this complaint when tracking and delivery information is available.

Maura R*********

Consumer Response: Complaint: ********

I am rejecting this response because:we do not want to close this complaint until we receive the shipment and inspect the product to make sure it is what we ordered and of quality appearance. Also, the order was not shipped on Fri. 2/26 as they stated. It was not processed until Mon.2/29 and  and departure scan until late Mon.2/29. Sorry, but after over SEVEN months of waiting for an order that should have taken 6-8 weeks and all the phone calls and emails to NWTM where they said it would ship in 1 wk. or 2 wks. and it never did, they can't be trusted .

Sincerely,

Jennifer *****

3/1/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: My order was placed 11/27/2015, paid promptly and acknowledged with a ship date of 2/19/2016. Today 2/19/2016 I was sent notice that the ship date is now estimated to be 3/21/2016. While the initial 12 week delay seemed long, it was not unexpected, but with a standard delay of 12 weeks there is no excuse in my mind for this to be further extended. There was an offer to buy back at a loss to me which is not acceptable. I have a second order with a scheduled date not much after the first delayed order's new ship date so I can see all orders snowballing. I would ask that based on the number of complaints I now see, that the BBB consider reducing the present B+ rating as that rating does not reflect the volume of consistent delivery issues that are being reported and reflects negatively on the value of the BBB as a rating agency IMO.

Desired Settlement: prompt delivery of BOTH paid orders by the time of the 2nd order's ship date of 4/1/2016 This should reduce the shipping costs for NWT as well.

Business Response:

Dear ******,

Mr. *********'s Order #****** is scheduled to ship on 03/21/2016.  His second order, placed on 01/08/2016, is expected to ship no later than 04/08/2016.

 

We will amend our response to this complaint as shipment and delivery information becomes available.

Maura R*********

Consumer Response:


Complaint: ********

I am rejecting this response because:

Both orders were paid for 12 weeks before the stated and expected ship date and now both have been delayed by up to another month with no assurances that they will ship even then. The Washington State AG has already sanctioned NWT for delaying shipments in the past and I urge all other affected clients to file a complaint with them as I have done today. <a href="https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx">Link</a>

Sincerely,

**** *********

2/28/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 12/18/16 I purchased 10 bars of one ounce Swiss platinum bars. I elected to sell the bars back on 2/4/16. I had recently had metals lost or stolen by the U.S.P.S.. I was nervous it might happen again so I sold at a slight loss. I spoke with Erin who charged me 35 dollars for an overnight fee bringing my refund to 8885.00 she assured me it would go overnight that was on 2/4/16 on my trade receipt. I have made at least 6 calls to Sammy in accounting.I was shocked when Sammy told me it could be up to 4 weeks until I received my refund.They want their money wired the day you lock in a price yet if I sell back without ever taking delivery my money disappears into a black hole of accounting. Unacceptable ,according to Sammy it could even run longer than 4 weeks .This borders on Grand larceny and here I sit 2 /10/16 with no idea when the heck my money will ever be sent. When I call there now Sammy,Dianne and Erin become short with me. I feel if anyone should be short it's me. I never break a trade or make a late payment and I learned that early in my investing career.I have all the documentation to back up my claims.Issue my check for 8885.00 immediately no more excuses. If your firm has any idea how good business is conducted you will overnight my check and also pick up the 35 dollar expense you charged me.If there ever was a situation for the Attorney General to look at this would be it. ****** ********

Desired Settlement: Immediate payment for the sale of 10 platinum 1 ounce bars in the amount of 8885 U.S. Dollars overnight only my signature to address on record strictly.

Business Response:

Dear ******,

 

Mr. ********'s buyback #*****, in the amount of Eight Thousand, Eight Hundred, Eighty-Five ($8,885.00) Dollars & 00/100's was issued and mailed overnight delivery at the customer's request on 02/15/2016 and cleared our bank on 02/17/2016.  There is nothing further for NWTM to do in this matter.

 

Maura R*********

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********

2/18/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: After numerous contacts to get the silver bullion I ordered I canceled the order to get my money back. I cancelled the order on 12-16-15 and still havent received my money. The last time i called I waited 12 minutes on hold to talk to someone. Its been almost two months and still no refund. What kind of business does that to a customer.

Desired Settlement: Refund of 6,400 dollars from order number ******

Consumer Response: Recently I filed a complant about getting my money back after cancelling order. They have now sent me my money, so that is cleared up. They held up my money nearly two months and that is after multiple delays in shipping my order which is why I cancelled my order. Now, I have been damaged by these delays because silver is now more expensive so it will cost me more to fill the order with another dealer. *** *****




Sent from my Samsung Galaxy Tab

2/16/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased 200 oz of silver from Northwest Territorial Mint on 8/21/2015. At that time the website was indicating it would take 8-10 weeks for delivery. On 10/30/15 I contacted NTM and asked them where my order was and they stated that it should have been shipped out that week but because of problems on their end the new ship date will be 11/30/2015. On 12/7/2015 after not receiving the shipment again I contacted them and a Wendy D***** with NMT wrote back that they were still having problems and it would be 4-5 more weeks. On 1/28/2016 I wrote to their customer service once again about my shipment and the same Wendy D***** wrote back that they were still having problems and it would be 5-7 more weeks. This is totally unacceptable. If they don't have the product on hand in a reasonable amount of time they should not be advertising that they have any for sale. I don't want a refund, I want the silver!!

Desired Settlement: Immediate deliver of my order.

Business Response:

Dear ******,

Mr. ********'s order #****** is in limbo due to the fact that he hung up on our vault manager when she was discussing the possibility of substituting products in order to expedite his shipment.  It would be helpful if Mr. ******** could contact me directly, Maura R*********, ************, so that I can discuss with him the more readily available metals and we can continue with our efforts to expedite his shipment.

 

We will update and amend our response to this complaint as contact with the customer continues.

Maura

Consumer Response:
Complaint: ********

I am rejecting this response because:  It is in the hands of the Washington State Attorney General's Office for Consumer Affairs at the moment.  I will not talk to this business on the phone after the hateful manner they talked to me this past Friday evening.  I have directed the WA AG's office to have the business send me a list of silver products they have in stock and I wlll select one type so they can fill my order and ship to me.

Sincerely,

****** ********

Business Response:

A list of available metals is being generated.  We will update our response once availability is confirmed.  This structure of resolution (Mr. ********'s refusal to cooperate with our efforts to satisfy his complaint by speaking with us directly) will slow the process, but we are certainly willing to comply.

Maura R********* ***** ********

2/13/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This company requires you to wire upfront the funds for a purchase, after receiving the money, only then do they tell you it will take 2 months to receive your order. After 2 months, i received an email stating that a delay of an additional month was unavoidable, and that if shipment had not been received in one month, someone would contact me to keep me abreast of the situation. After the additional month and one day, i had to contact the company at which time i was offered a buy back option, and i was given an inadequate excuse that "production could not meet demand" , even though silver is mined in the 100,000s of tons. Only then was i notified that, in 4 to 6 weeks, i 'should' get an email stating that my refund check was mailed. At 6 weeks and one day, no such email. After calling, contacting thru the website, and my personal email, i get an email at 1700 on friday after noon basically saying 'the check is in the mail'. This company kept my money- $3156.75 for five months. There appears to be no intent of ever sending any product out. And, a check!!! You made me wire funds direct, and you send a check?! This smacks of some ponzi-esque scheme where there is no product, and they only take money to invest in some other venture. Anyone desiring to purchase precious metals should steer far away from this extremely unprofessional outfit

Desired Settlement: This company needs to be thoroughly investigated as to what its actual inventory/production abilities truly are. There is absolutely no reason 13 pounds of silver cannot be struck in three months, especially when they advertise 100, 000s of dollar orders are placed and deals offered. Second, their website needs to reflect the lead time. There site alludes to the idea they have an order on hand ready to ship.

Business Response:

Mr. *****' shipping deadline expired on 12/07/2015; he requested his refund on 12/08/2015; following the procedure to release his position on the metals, confirmation that the order had not been placed into production or completed for pick and pack, his refund check# *****, Three thousand One Hundred Fifty- Six ($3,156.75) Dollars & 75/100's was cut and mailed on 01/22/2016.

 

We will amend our responses to this complaint when check # ***** clears our bank account.

There is nothing further for NWTM to do in this matter.

Maura

2/11/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 8/10/15 we mailed N.W. Territorial a check for $9170.00 for silver eagle rounds with the assurance from them that delivery would be made sometime by the end of October 2015. On 8/14/15 our check was negotiated by them to our bank in WV. Later in October 2015 we were informed that our shipment would be delayed due to the volume of their demand. After another month or so, we called N.W. and were told that the reason for the delay was that "the Mint" had not been minting anything of late, and could not advise when any shipment might be made. On 1/04/16 we contacted N.W. and spoke to "Erin" and requested a cash refund. She advised that we would receive an email when their accounting dept. had prepared a check to be mailed to us. On 1/18/16 we recontacted N.W. and were referred to their "customer service" rep. "Wendy" who apologized and advised that customarily, N.W. can take 3-6 weeks to refund monies to customers. She advised that she would contact them by email and have them expedite our refund to 2/01/16. Today is 2/02/16 and there has been no email from N.W. to indicate any response to her initiative on 1/18/16. It took N.W. less than one day to deposit our money into their account in 8/15 when the price of silver was higher than it is today. They have had the use of our money for approx. 6 months with no return to us for our investment and no sign of any personal interest or initiative to make good on its return to us.

Desired Settlement: Immediate return of our money.

Business Response:

Dear ******,

 

Mr. ********'s refund request was initiated on 01/18/2016.  His refund check #*****, on Order #******, in the amount of Nine Thousand One Hundred Seventy ($9,170.00) Dollars & 00/100's was cut and mailed on 02/02/2016.

 

We will amend our response to this complaint when Check # ***** clears our bank.

Maura

2/4/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Prepayment for 400 ounces of fine silver $6.064.00 o 10/16/2015. Invoice #******. 100 days since payment with no delivery 4@ delays of 20 days without reason. Currently taking new orders without filling previous orders.

Desired Settlement: prefer to have items delivered in a reasonable time frame or refund with written apology. and to cease this ponsi operation.

Business Response:

Mr. ********'s Order#******, is scheduled to ship on or before 02/15/2016, per his conversation with Bullion customer service, on 01/29/2016.  We will amend our response to this complaint as Tracking information becomes available.

Maura

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. There will be not further complaints if they follow through with this delivery date.

Sincerely,

***** ********

2/3/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I Ordered 200 silver rounds on 26 Aug 2015 through their web site, at a cost of $2,952.00. On 02 Sep 2015 I received an email acknowledging receipt of my payment to Northwest Territorial Mint and was given an estimated shipping window of 16 Nov to 20 Nov 2015. I received an email from Northwest Territorial Mint on 20 Nov 2015 giving a new estimated shipping date no later than 21 Dec 2015. Email also indicated that "If we are unable to ship the order by the date promised we will contact you and give you the option of buying back your order based on the spot market price at that time or agreeing to wait an additional period of time for your order, which shall not be more than 30 days. If we are unable to deliver after that additional 30 day period we will pay you a full refund or the market gain (our listed buy price), whichever is higher." By 22 Dec 2015, I had not received the promised contact and I called the company. The representative told me it would be approximately another 4-6 weeks before shipment of the order could be completed. I then requested the order to be canceled and a full refund of my money ($2,952.00) per their policy. She canceled the order and connected me with the dept. that cuts the checks for the refund. Another rep. acknowledged the cancellation of my order and stated that it would be 3-4 weeks before the check could be cut and sent and that an email would be sent when the action was completed. I asked why so long and she said "heavy demand". I immediately became concerned that this whole operation was a scam. It is now 31 Jan 2015 and I have not received notification of the check being mailed, nor have I received my refund.

Desired Settlement: I desire the a refund in the amount of $2,952.00 be delivered ASAP.

Business Response:

Dear ******,

Mr. *******'s refund check # *****, in the amount of Two Thousand Nine Hundred and Fifty two ($2,952.00) Dollars & 00/100's, was issued on 02/01/2016.

 

We will amend our response to this complaint when this check has cleared our bank.  Other than that, there is nothing further for NWTM to do in this matter.

Maura

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as soon as I receive the check and it has cleared their bank.

Sincerely,

****** *******

2/3/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered silver rounds 7/11/2015. Received confirmation stating, "Trade #----- is now paid in full with an estimated shipping window of Sep 14th - Sep 18th. An e-mail will be sent to you the evening that your order is shipped with your tracking numbers included. If there is any delay in shipment you will be notified by e-mail." I did not receive my order so I contacted them on 9/18/2015 and they informed me that they are inundated with orders and it would be up to another four weeks. That evening I received an email, "Your order ---- was originally scheduled to ship this week. However, due to the unprecedented high volume of orders we have in line for shipping, it now appears that we may not meet our original shipping date. While we are making every effort to ship your order as soon as possible, it is possible your order may take an additional 30 days to ship. Your order is now scheduled to ship no later than October 19th, 2015. I have been continuing to contact NTM every two to four weeks to check the current status of my order and I always receive a similar assurance that my order is close to completion. The next and last email I received was 11/9/2015 after I emailed a complaint stating that I was concerned that they may default on my purchase and I lose my funds due to the apparent struggling of Northwest Territorial Mint as a business. They gave a similar reply with bolstering of the business and that is the last correspondence I received from them. I have been more than patient and am only interested in receiving the merchandise guaranteed to me in numerous phone calls. Could you please assist me in the completion of this transaction. Thank you,

Desired Settlement: Delivery of the silver rounds sold to me over six months ago.

Business Response:

Dear ******,

 

Mr. ****'s Order#*****, is scheduled to ship today.  I will amend our response to this complaint as tracking information becomes available and once delivery is confirmed, I will reach out to the customer in regard to the condition and satisfaction of his order.

Maura

2/3/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I reviewed products and placed online silver order on 8/26 for $7390.00 ... noting that their website states PROMPT delivery upon receipt of payment. Payment was received and posted on 8/31. In that same email they informed me that they would not be shipping until approx. November 16 -20th .... I called and complained but was told that I would have to wait. I have contacted them several times about this with no results. I have received an email that now states delivery by 12/21/15. There appears to be a pattern of customer abuse, misleading advertising, and/or incompetence in providing a reasonable level of service. Several weeks ago I began doing what I should have done in the first place and found out that this company does this routinely based on the BBB complaints I reviewed ... Over 130 in the past 12 months... Check out also the court cases filed against them. Also for those reading this they are really slick in the way they word their "Terms and Conditions." They take your money and I expect they are simply using my money without interest. Doubt what I am saying ?? just read the other complaints and you will see what they are doing over and over. Please note it is also a good idea to file a complaint with the Oregon Attorney General's office. I believe what I have discovered is intentional delaying tactics and may thereby be fraudulent. DO NOT BUY ANYTHING FROM THESE PEOPLE !!! I have done business with other companies selling silver without any issues. If others do not have product they post it plainly so you know when that product is available BEFORE you can even order the product... NW Mint does not. Others say prompt delivery and they a good to their word... N W Mint is not trustworthy, take your business elsewhere. I have also noted through other BBB complaints that NWM tries to delay refunds 6-8 weeks ... this is totally unacceptable. I Today I called and sat on hold twice with no new info for more than 29 minutes

Desired Settlement: As of today 11/30/15 I expect a FULL and IMMEDIATE refund without any additional delays. I expect no delays in processing and mailing me a full refund of $7390.00 I have noted that NWM tries to delay payment 6-8 weeks per other BBB complaints .. this is totally unacceptable.

Business Response:

Mr. ********* entered into a legally binding contract with NWTM on 08/26/15 for the purchase of 500 1 oz. Stagecoach Silver bullion pieces at the rate of $14.78, per ounce.  At that time he was required to read and accept our estimated shipping window and delays caveat, along with our refund policy.  Mr. ********* received his delay notice (the terms for which are outlined in the agreement he read and signed on 08/26/15), on 11/20/15 and called to follow up with our office ten days later, on 11/30/15.  When we confirmed the updated shipping date of 12/21/15 he was unhappy.

Mr. ********* has the option to liquidate his purchase at the current spot per oz. price (which could be higher or lower than his purchase price) prior to his final date of 12/21/15, or await his shipment until that date.  If that shipping window expires (i.e., his purchase is not available for shipping on 12/21/15), he can then request a refund in full (if it is more advantageous for him to do so rather than a buy back at the time).

 

Consumer Response:


Complaint: ********

I am rejecting this response because:  At no point in the transaction was I required to read the terms and conditions as stated in the response by NWTM, nor was there any online indication of a short stock situation at any time prior to my payment which was timely by me.  Based on the only information available to me I expected that the advertised 'prompt shipment upon receipt of payment'  was a legitimate statement.   I believe there was questionable intent on the part of NWTM to actually ship my order, this can be supported by the vast number of BBB complaints that attest to similar actions taken by NWTM.  It is my understanding that NWTM has also been to court in the past due to numerous incidents similar to what I have encountered, yet apparently they persist,  based on the high number of BBB complaints within this last year.

It should be noted that I complained upon notification that the original shipment target was 8+ weeks from date of  which is certainly not 'prompt'.  At best this is abuse of a customer's good faith and at worst potentially fraud.   I repeat my request for NWTM to act in good faith and return my full payment without any further delay. 


Sincerely,

**** *********

Business Response: Mr. *********’s refund check # *****, in the amount of Seven Thousand Three-Hundred, Ninety ($7,290.00) Dollars & 00/100’s was cut and mailed on 01/06/2016.

There is nothing further to do in this matter.


2/2/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 9/21/15 I placed a order for silver in the amount of $5,149.20. I had to wait 3 months and was then told i would have to wait another month. After that if they could not supply the product they would return my money. I requested they return my money and they said it would take 4 weeks. They could not give me a date or a time I would receive my refund. They were very polite until I wanted a refund, then they became rude and hostile. I went online and found alot of people that had the same problem. I have filed a complaint with the FBI. This compny needs to be investigated for scaming customers. If they do not return the money it is considered mail fraud and can carry up to 20 years per offense. I would appreciate your help, and opion. Thanks and have a good day

Desired Settlement: I would like my money back by next week, they cashed my check as soon as they received it. I think a week is considerable time for them to cut a check and refund the money. I would also like the FBI or State Police to look into this company because i beleive they take money with no intent of sending product. They even told me there were alot of checks in front of mine. This does not make sense. Thanks

Business Response:

Mr. ****'s refund check #***** in the amount of Five Thousand One-Hundred, Forty-Nine ($5,149.20) & 20/100's was cut on 01/22/2016.  It was issued after the mail ran so it will go in the mail on 01/25/2016.

 

We will amend our response to this complaint as soon as the check clears our bank.  Thereafter, NWTM has nothing further to do with this matter.

Maura

2/1/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 9/9/2015 I placed an order for 211 oz. of silver. Cost $3202.98 On 9/23/2015 I placed an order for 220 oz. of silver. Cost $3381.40 To this day I have not received any silver or a refund.

Desired Settlement: I want my $6584.38 refunded immediately.

Business Response:

Mr. *******'s Order #****** shipped on 01/18/2016.  We will amend our response to this complaint following Tracking confirmation of delivery and contact with the customer to ensure that the product was received in excellent condition.

Maura

Consumer Response:
Complaint: ********

I am rejecting this response because: This only addresses the order for $3,381.40 (which should have been refunded). It does not address the order for $3,202.98 which NWTM claims they will refund. I fail to see how the second order can (supposedly) arrive before the first order is satisfied. Maybe NWTM has an explanation for this too because I'm at a loss as I have never done business like this in the past - and to be sure, I will never do business like this in the future.

Sincerely,

***** *******

Business Response:

Dear ******,

***** *'s order ****** (ordered 9/23 Expiration Date 1/19) order shipped on 01/18/2016 tracking ******************.  His other order, ******, was closed for refund 1/13 (order placed 09/09/2015).  In order to issue a refund, we must first release his position on the metals that he originally ordered, confirm with shipping and handling that it has not been packaged and shipped, confirm with production that it is not in the process of being produced, and contact the accounting department after all these steps have been taken.  We were able to expedite his refund within 5 days and his refund check was mailed on 01/19/2016. Check number ***** in the amount of Three thousand Two-Hundred Two ($3,202.98) Dollars & 98/100's.

We will amend our response to this complaint when delivery confirmation is available on the order shipped and clearance information on the check is available from our bank. Other than these two additional details, there is nothing further for NWTM to do in this matter.

Maura

Consumer Response:


Complaint: ********

I am rejecting this response because:

Although I have received my refund (after more than 4 months) and my other order, I am rejecting this response. Northwest Territorial Mint has a very clear pattern of poor service and failure to ship the product advertised. This is not based solely on my experience, but the experience of dozens, if not hundreds, of other unsuspecting customers who entrust NWTM with their money and are counting on delivery of their purchase. The business model of NWTM has no regard for customer satisfaction and focuses only on their bottom line. I know the word is spreading about NWTM shady business practices and I hope that this complaint will help spread the word even more. Shame on NWTM for doing what they do to the small consumer... shame on you. I believe when the FTC and the WA Attorney General get tired of the numerous complaints against this company, they will run them out of Dodge. Rightfully so.

Sincerely,

***** *******

1/30/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I HAVE REVIEWED MANY COMPLAINTS ABOUT THIS COMPANY ( NORTHWEST TERRITORIAL MINT). MY COMPLAINT IS IN THE SAME. I ORDERED 500 OZ. SILVER 0N SEPT. 1 2015 FOR A PRICE OF $ 7600.00 THAT WAS SENT THE SAME DAY,BY BANK DRAFT. DELIVERY DATE NOV. 2 2015,DID NOT ARRIVE. NEXT DELIVERY DATE WAS DEC. 7,2015 DID NOT ARRIVE. CALLED NORTHWEST TERRITORIAL MINT ON DEC.8,2015 AND ASKED FOR REFUND,WAS TOLD 4 TO 6 WEEKS. NOT ACCEPTABLE TO ME.I WOULD LIKE TO GET MY REFUND BEFORE THEY GO BANKRUPT.

Desired Settlement: TOTAL REFUND IN A TIMELY MANNER..

Business Response:

Mr. ****’s refund check # *****, in the amount of

 Seven Thousand Six-Hundred ($7,600.00) Dollars & 00/100’s was cut and mailed on 01/07/2016.

1/30/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On July 7, 2015 I ordered (Order #*****) 200 ounces of silver for $3,102.00 from NW Territorial Mint. An email dated July 10,2015 form Alea G***** stated it would take 8 to 10 weeks for the order to arrive. It did not arrive. The delay notification came on Sept. 18, 2015 stating an additional 30 days would be needed for shipment and if it still didn't arrive I would receive a full refund or sell back my order at the current price of silver according to our contract. After 30 day still no order fulfillment, so on Oct. 20, 2015 I sold back my order (PO #*****) to Derrin T****** with NW Territorial Mint for $3,158.00. It has now been six (6) weeks and I still have not received payment for selling back my order.

Desired Settlement: I want my payment of $3,158.00 NOW! Six weeks to send a check for payment is completely unacceptable.

Business Response: Mr. *********s refund check # ***** in the amount of Three Thousand, One-Hundred, Fifty-Eight ($3,158.00) Dollars & 00/100’s was cut and mailed on 01/04/2016.

We will update our response to this Complaint following this refund check clearing our bank.


1/29/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 23-December-2015, I requested that my funds of $2,983.00 be returned to me by speaking with NWTMint's accounting department. It has been over a month now & I have made several inquires by phone & via email. They have had my funds since 31-August-2015. They failed to meet shipping deadlines which were extended to 21-December-2015. They have failed to refund my money by the week of 22-January-2016. The two order ID's I have are below. They have had my funds for just under 5 months. I did not agree to loan them money & they have provided no service. Thank you - ***** Order ID ***** Order ID ******

Desired Settlement: A check for $2,983.00 sent via USPS Priority Mail with a tracking number provided to me. They need to pay for USPS Priority Mail as they have been in possession of my funds for almost 5 months with nothing but failure to meet any deadlines or expectations. Thank you - *****

Business Response:

Dear ******,

 

Mr. ***** was eligible for refund on 1/23/2016.  His refund check #***** in the amount of Two Thousand Nine Hundred Eighty Three ($2,983.00) Dollars & 00/100's was cust and mailed on 01/22/2016, in accordance with the binding contract between NWTM & ***** *****.

We will amend our response to this complaint when the check clears our bank.

Maura

Consumer Response:


Complaint: ********

Once I receive a check from NWTMint and it is cleared as a deposit, I will accept the response.  At this time, I have no agreement with NWTMint other than they need to return my funds as soon as possible.  They have had the sum of $2,983.00 since 31-August-2015.  This includes missing the shipment dates twice of their product & delaying for a month to return my funds to me. 

Please leave the case open. 

Thank you - *****

1/27/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 08/25/15 I ordered four 100 ounce silver bars from North West Territorial Mint for a total bill of $6080 ( ref order #******). On 08/26/15 I wired this amount to the Mint and received a confirmation email that evening that the money was received. I was given an estimated delivery date of 10/31/15. On 10/31/15 I received an email from the Mint stating the order would be delayed due to an unprecedented high volume of orders. I was given a new estimated delivery date of 11/30/15. On 12/01/15 I called the Mint to request the status of my order. I was told that the Mint was currently filling orders placed in the first week of July 2015 and my order would take an additional six weeks. I decided to cancel this order and was told, and sent a confirmation email, that I would receive a full refund in the amount of $6080 within 4 - 6 weeks. However the six weeks has now passed and still no refund. I called the Mint for a status update and was told the refund was being processed. This Mint did not live up to its part of the contract and continues to take advantage of customers. When I placed this order I was originally told it would take 8 - 10 weeks for delivery. However, it is now evident that the Mint knew this date was not realistic, but it failed to disclose this information to the customer. Additionally, the Mint is stalling the refund and giving me the run-a-round.

Desired Settlement: I want my full refund of $6080 now. I am tired of getting the run-a-round with this business.

Business Response:

Mr. *******'s refund check #*****, in the amount of Six Thousand, Eighty ($6,080.00) Dollars & 00/100's was cut and mailed on 01/18/2016.

 

We will update our response to this claim when the check clears our bank.

 

There is nothing further for NWTM to do at this time.

Maura

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, it should be noted that the North West Territorial Mint knew/or should have known that they could not deliver the silver in the amount of time advertised. They had my money for 3 months and 6 days and failed to deliver four 100 ounce silver bars. When I elected to take the full refund I had to wait an additional 53 days before I finally received my money. Thank you BBB for making things happen.

Sincerely,

***** *******

1/27/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: 08/14/2015 placed internet order for 1000 - 1oz .999fine silver rounds after being informed, by Wendy, that credit card purchases limited to $500.00 for 1st time purchasers and that coins were in stock awaiting purchase and shipping upon check clearance. During internet purchase site claimed coins in stock with free delivery and two week delivery time. after check clearance. and checks must clear within 10 days of order purchase. sent personal check for 1000 coin purchase via overnight USPS. 08/18/2015 received e-mail payment received and check cleared with anticipated delivery within two weeks.. 10/17/2015 inquired about shipment and told "due to high volume of sales" order shipment delayed 08-10 weeks for delivery. 12/09/2015 made inquiry to status of delivery and told due to high volume of sales that anticipated delivery within two weeks and I was entitled to a full refund. 12/09/2015 called back and spoke to Aaron, in accounting, and liquidated order and promised a full refund and that processing would take 2-3 weeks. There is no end to this companies delays.

Desired Settlement: Refund of full amount of $15,800.00

Business Response:

Dear ******,

 

Mr. *******s refund check #*****, in the amount of Fifteen Thousand Eight-Hundred ($15,800.00) Dollars & 00/100's, was cut and mailed on 01/18/2016.

 

We will amend our response to this claims as soon as the payment clears our bank.

Maura

1/27/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I made an order like the rest of the world that deals with this organization and got screwed. My order was late like I though it would be after reading all of the reviews. So ounce I new that it would take a act of congress to get my money back I decided to take a hit of $200 and do the buy back and re coupe what ever was left. Well after this process I was told it would take 48 hours to have my funds credited back to my card from the original purchase. When I did the buy back early one morning at 6:35am the price was $14.03 a piece then the next day when I received an email receipt it was $14.01, I thought the prices were locked in according to their jargon We are now sitting hear a week later and no funds, no return calls, no return emails, nothing (Erin R*******). If I don't receive my funds by the end of today I will disputing the entire order and reporting fraud to the credit card company. These people are theives and liars

Desired Settlement: I want my $1,401 back on my card. I also have documents proving all of this.

Business Response:

Mr. ******' order #****** was bought back on 01/12/2016 (PO#*****) and refunded to his Credit Card on 01/15/2016; Transaction #**********.

 

There is nothing further for NWTM to do in this regard.

Maura

1/27/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 7/23/2015 I ordered 101 pieces of Northwest Territorial Mint one ounce Silver Bars for a total price of $1,590.75 I ordered this silver online using their website. I paid for this order on their website as well. I waited for 4 to 8 weeks. I was told I would get an email if there was a delay. On 10/2/2015 I received an email stating the following: Your order ***** was originally scheduled to ship this week. However, due to the unprecedented high volume of orders we have in line for shipping, it now appears that we may not meet our original shipping date. While we are making every effort to ship your order as soon as possible, it is possible your order may take an additional 30 days to ship. Your order is now scheduled to ship no later than November 2nd, 2015, We apologize for the delay and appreciate your continued patience.. On 11/16/2015 I sent an email to Wendy D***** stating: Can you please tell me when I can expect delivery of my silver order number *****? I understand that you have a large backlog but it has been almost four months since I placed this order. .Please send my order to me now! Four months is long enough for a mint to fill an order for 101 ounces of silver. On 11/17/2015 Wendy responded with an email: Dear **** ******; Thank you for your inquiry. We are continuing to ship all orders in the order of payment clearance as quickly as possible. We do apologize for the extended delay and we do appreciate your patience! On 12/9/2015 I sent Wendy an email: Wendy, Can you please tell me when I will receive my order? The order number is *****, I have been waiting for five months. On 12/9/2015 Wendy responded: Thank you for your inquiry. Based on the orders that are currently shipping, I would anticipate your order being filled within the next 2 to 3 weeks as we are still in July. Please understand that this is an estimated time frame and shipment will be made at the earliest time possible. Today is 1/12/2016 and I have yet to receive my order.

Desired Settlement: Delivery – to receive products or services that have not been delivered.

Business Response:

Dear ******,

Mr. ******'s shipment has been processed and will ship tomorrow on Order#*****.  We will amend our response to this complaint with Tracking Information as it becomes available thru delivery.  Once the product is delivered we will reach out to Mr. ****** as to his satisfaction with the condition of his order.

Maura

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******

1/25/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered 100 ounces of silver on 7-16-15. Payment acknowledged by NWTM on 7-20 along with estimated ship date of 10-5 to 10-9. Just prior to October 9th I received what has now become the norm delay notice indicating a new ship date of 11-9. On 11-23 I sent an e-mail to NWTM requesting a firm ship date. Wendy D***** responded the following day indicating that my order would be shipped within the next three weeks and that they were now working on orders placed in early July and mine was not far behind. On 1-4-16, having not received my order, I sent another e-mail to Wendy indicating that their service was totally unacceptable and demanded order fulfillment that week. On 1-5-16 Wendy responded that she would anticipate my order being shipped with the next three weeks.

Desired Settlement: I desire immediate shipment of my order!

Business Response:

Mr. *********'s Order# ***** shipped on 01/18/2016.  We will update our response to this complaint upon tracking confirmation of delivery.

Maura

Consumer Response:
Order was shipped on 1-18-16, approximately 3 days after BBB forwarded my complaint.  Shipment arrived complete on the 22nd and I'm satisfied as to the product.  Note that it took 193 days from order date to order fulfillment which is totally unacceptable.  I will never do business with NWTM again.  My advice to those considering ordering product from NWTM:  Caveat Emptor!! 

1/21/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for silver $3,227.70 and paid September 10th 2015. They said I would get the silver in December. In December I had an email saying they were very busy and it would now ship on Jan 4th 2016. Jan 11th I heard nothing so I called and a lady told me they were still busy and it would ship another 5-8 weeks. That would be around March if they kept that 3rd promise. That is 6 months after they cashed my check. Do they actually have the silver they sold? They are still advertising and taking money or is it a Ponzi Scheme. I am stunned by the peoples attitude, they don;t seem to carless. How can they be in business this treating people like this? The most annoying thing is, if you call to place an order they tell you on the phone approx 8 weeks and are still saying that now. This is the most dishonest company I have ever come across. Not sure what happens now, they have had my money for 4 months and told me as a matter of fact it may be another 6-8 weeks, and then what I get told the same?

Desired Settlement: Simple. I just want what I paid for and they promised to deliver 4 months ago.

Business Response:

Dear ******,

 

I confirmed with our Vault Mgr. that we will expedite Mr. ******'s shipment to go out the week of 01/18/2016.  I will follow-up with him next week with tracking information and continue to supplement our response to this complaint until his shipment is received in good order.

Maura R********* ************

NORTHWEST TERRITORIAL MINT, LLC

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. Today is the 21st. I have not received a tracking number. I am hopeful this is a promise they finally keep. I find it staggering that in the response they did not have any regret or apology  for the concern caused by the failed promises. Thank you BBB for helping. If I do not get a tracking number and the material then we are back to square one. 

Sincerely,

**** ******

1/21/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased 100 silver coins on 9/16/2015 with the expectation that they will be delivered between 11/30 and 12/04 of 2015 per letter received from Northwest Territorial Mint. The evening of 12/04/2015 I received an email stating that the delivery would be delayed until 01/04/2016 and that they could not guarantee that date. It is my fault I did not check BBB prior to making this purchase, but I did check it today (12/05/2015) and found a considerable amount of complaints with the delivery process, so I am asking for any help you may provide. The NTM was most adamant about receiving payment for the coins, yet they are not of that mind set in shipping the purchased product. Are they doing this so they can make money from the money I sent them in hopes that I would cancel my order? Again BBB please help me get the coins I purchased! Thank You in advance for your assistance. *** *****

Desired Settlement: Just want what I purchased As Soon As Possible, within the next week, not in months from now or even next year.

Business Response:

Order was shipped Jan 4 – UPS Tracking ******************    - scheduled by UPS for delivery Monday 1/11/2016 – end of day

Consumer Response:  
Better Business Bureau:

I have received the coins I ordered. It is amazing that Northwest Mint was able to find the coins the day after I notified the Attorney Generals Office for the State of Washington. I am not satisfied with the service and hope the BBB will continue helping people in these matters. Please post these complaints so others do not have the problem I had. Thank You again for your assistance!

Sincerely,

****** *****

1/20/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 8/24/15 I ordered 2800 ounces of silver from Northwest Territorial Mint, (15) 100oz. bars, (100) 10oz. bars and (300) 1oz. mint rounds for a total cost of $43,120 with associated fees. I mailed them a check that day and received confirmation that payment was received and posted on 8/28/15. Originally I was promised delivery between 11/16/15 to 11/20/15. On 11/20/15 I received an e-mail from Northwest Territorial Mint that my shipment would be delayed 30 days and my new delivery date would be no later than 12/21/15. As of this date, this shipment has not been received and I have not received any communication from them explaining the delay or a new shipment date. I called them 12/28/15 and 1/8/16 and both times they could not give me a new delivery date and both times told me it may take several weeks or more. It has been nearly 5 months since I placed my order and nearly 2 months past the original promised delivery date.

Desired Settlement: Northwest Territorial Mint should honor their obligation and ship my order of silver immediately. I have honored my obligation of payment for this order nearly 5 months ago and they have failed to deliver this order on 2 promised dates. I do not want a refund, I want the order shipped as promised. Since I have lost the potential of interest income on these substantial funds and also incurred an expense for a very large safety deposit box at a local bank in November 2015 to secure this product, which remains empty, I should be reimbursed at least 50% of my service fee of approx. $1400.

Business Response:

Mr. *****'s order is scheduled to ship on 02/04/2016, per his request, in his conversation with our Vault Manager on 01/07/2016.

 

We will amend our response to this claim with Tracking information as it becomes available.

Maura

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they honor their promised shipping date of 2/4/16. I would not consider this complaint resolved until my shipment is received. My last phone conversation with Northwest Territorial Mint on 1/7/16, not 1/8/16, they could not give me a shipping date when I requested that information and told me it could take several weeks or more.

Sincerely,

****** *****

1/20/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: order was placed AUG 13 2015 it is now 1/12/2016 and they say it will be another 2 to 3 months before they can deliver. I opted for a refund and they said it would take 3 to 4 months to process, THIS IS UNACCEPTABLE

Desired Settlement: THAT A REFUND BE SENT TO THE CREDIT CARD

Business Response:

Mr. *******'s Order#******, was cancelled on 01/12/16 at his request for refund.  Mr. ******* was quoted 3-4 weeks, to complete the refund, not 3-4 months.  His position on the metal has been released and the verification of cancellation is underway through our system.  His refund is scheduled to process on 02/02/2016.

 

We will amend our response to this claim once the transaction has been returned to his credit card.

Maura

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is acceptable, because there is no other way to get my funds returned. 2 to 4 weeks or a refund reeks of very poor business pratice
Sincerely,

****** *******

1/20/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: NWT has failed to ship order. Advised delivery date was 12-04-15, then postponed to a no later then 1-04-2016, no follow up by NWT? I called them and was advised 2 more months to ship. If you want your money back it takes a least 4 weeks to process return?

Desired Settlement: Ship order as confirmed on 1-04-2016. This order's delivery date was re evaluated by NWT on 12-04-15 and at that time a delivery date of 1-04-2016 was promised. No orders could of moved into queue since that time. Ship my order immediately.

Business Response:

Dear ******,

 

Mr. ********'s order was placed on 09/07/2015, funds cleared on 09/15/2015, which triggered the first shipment window of 8-10 (per the contract in force between Mr. ******** and NWTM).  Upon the expiration of that window, Mr. ******** received his first delay notification on 12/04, alerting him to an additional delay for ETA for 01/04/2016.  On 12/11 he received another delay notification that his order will ship on 01/11/2016.

 

Mr. ********'s order will ship on 01/11/2016.  This is still within the guidelines of the contract in force between Mr. ******** and NWTM.  That contract will expire 01/15/2015.  Thereafter, Mr. ******** is entitled to a full refund if he prefers not to accept any further delay should his shipment not process.

Consumer Response:


Complaint: ********

I am rejecting this response because: The notification (email) I received on 12-11-15 was for a second order (Order # *****) stating that order # ****** would be shipped on 1-11-16. To date neither order has been shipped. If order # ****** ships today it would be one week behind revised shipping date. I have received no correspondence it regards to order #****** which has a revised shipping date of today 1-11-16. I will contact NWT to follow up on order # ****** after order # ****** ships. Please see supporting attached emails. I just want the orders shipped on the revised dates.

 Thank You

 ***** *

Sincerely,

****** ********

Business Response:

Dear ******,

 

We will work together with Mr. ******** in regard to his multiple orders.  We responded based on the order number listed in the initial complaint.  NWTM strives to satisfy all its customers in a timely manner within the terms of the contract.  Please advise Mr. ******** to contact me directly to expedite this matter.

 

Maura R********* ************.

1/19/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed a silver bullion order with the company back on 9/7/2015. The company does not deliver the purchased silver bullion, and simply continue to delay the delivery date for months and months. This has been reported numerous times already to the BBB, and I wish I had checked before I ever placed an order. I have emailed the company several times with no reply! Finally I was able to speak to a customer service Representative after being on hold for over a half hour requesting my refund after they told me it would be another 5 to 6 weeks before delivery. I was passed around to two different people, taking another 15 minutes, before I actually spoke with a person named Daren, who was reluctant to give me his name, and he told me I would receive a complete refund in 10 business days or less, and that he would send me an email confirmation. From some of the reviews I have read on the company, it seems that they delay refunding payments as long as possible as well. Could this be a scam were they are accepting payments for orders with no intention of ever sending any product, so that they can just use the buyers money for as long as they can? Since ordering from Northwest Territorial Min four months ago, I have placed many orders with other mints and have received all of my orders within two weeks or less. Why is this mint the only mint that can not deliver the product people order?

Desired Settlement: Complete refund within the 10 days promised by their customer service Rep. Daren.

Business Response:

Mr. ********'s Order #****** was cancelled on 01/04/2016 and processed for refund.  Mr. ********'s refund check #*****, in the amount of Seven Hundred and Sixty-Six ($766.00) Dollars &00/100's was cut and mailed on 01/18/2016.

 

We apologize for the delay in issuing the refund within the time frame anticipated by the bullion sales rep that Mr. ******** spoke with on 01/04/2016.

 

We will amend our response to this claim once the payment has cleared our bank.

Maura

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I will notify you when I receive the refund check and it has cleared in my bank account.

Thank you for your assistance.

Sincerely,

***** ********

1/19/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 320 ounces of silver from Northwest Terroritorial Mint in Seattle, Wa on the 27 of Aug 15 using a credit and debit card to the tune of $4966 and haven't received either the product or a refund. Delayed is all they will say in emails and when I talk to them on the phone. I waited patiently for 11 weeks when finally I complained to my banks involved with both transactions.

Desired Settlement: I want my money deposited back in my accounts today on 27 November 2015.

Business Response:

Mr. ******** initiated a buy-back on Orders #****** & ****** by telephone on 11/30/15... AFTER he had already placed a charge-back on his credit card for Order#******.  I am awaiting confirmation from our accounting department that a similar charge-back has not been initiated on Order #****** as well, prior to proceeding with the buy-back he requested today.

Due to this maneuvering, Mr. ******** could have triggered a duplicate refund on Order#****** since he applied for a buy-back with us at the same time he demanded a charge-back from his bank.

 

We will update our response accordingly.

Consumer Response:
Complaint: ********

I am rejecting this response because:  YES I did report BOTH losses to my bank and my credit card company only AFTER NWT did NOT  send me my 320 ounces of SILVER as promised.  I WAITED ELEVEN weeks!   My credit card company is not going to give me my money back UNTIL after their 90 day investigation and NEITHER IS MY BANK!.  YES I DID cancel BOTH ORDERS  with NWT cause after reading ALL the complaints against this company ON THE BBB.COM  I figured I BETTER try to get ANYTHING I can out of them BEFORE they go BANKRUPT.   It needs to be done IMMEDIATELY so I can call my credit card company to STOP the FRAUD INVESTIGATION and also my bank too.  I am NOT GOING TO GET DOUBLE THE AMOUNT LIKE NWT SAYS.  THEY are pulling a SCAM and I want my money back on my credit card as of 30 November 2015.  They are the ones that have NEVER sent my 320 ounces of SILVER like they PROMISED when I ordered 320 ounces of silver AT THE COST of $4966.  They can settle this with me by giving me back MY FULL REFUND to BOTH my credit card and my Debit that I gave them TRUSTING that I was going to get 320 ounces of silver.  I am NOT the criminal here they are.

Sincerely,

******* ********

Consumer Response:

I ordered 2 \100 ounce bars of silver on August 27, 2015. I used my debit card for the purchase of $3088 which came out of my account immediatley. I was given a ship date of 8 weeks. It was supposed to ship between Oct 27-Nov 6. On Nov 6 I got an email saying it was delayed till between 23 Nov-30 Nov. This made me google search NWTM an I discovered 100's of complaints on this website which scared me thinking I got took for 3000 grand. On 23 Nov I called NWTM an was told it was gonna be delayed for 30 days. I told them to cancel the order an take my liquidation fees which was around $220 I believe. I was then told the 4 to 6 week for a refund back to my account I was flabbergasted an said fine thinking I was never gonna see my money after reading how many people havent got their money back. There is one unresolved complaint here that talks about them owing over $50000! So I called my bank an told them I wanted the debit reversed. They told me it can take up to 90 days. I said fine at least I can get it. On the 4th of Dec I knew I hadnt paid my liquidation fees of $220 an paid it using my credit card. On the 17th of Dec I called my bank to find out the status of my refund I was told they(my bank) were waiting for NWTM to release my money back to my account. I then emailed Annett T. at NWTM an she gave me a date of 12\23 that the funds would be released to my account. It didnt happen so I called my bank an I was told that they havent heard back from NWTM yet. So I sent 3 more emails to NWTM an havent heard anything from them so they are still holding my $3088 an it has been over 4 months even though I paid them their liquidation fees like their contract says.

Just release my $3088 so it will go back in my account since I paid their liquidation fees.

Business Response: Dear ******,

 

NWTM never received any money from Mr. ********, due to being notified of two charge-backs from his credit card company.  Mr. ********'s credit card charge back was not disputed by NWTM (there was a 30 day window that had to expire by law).  That charge-back dispute window expired on 12/23/2015.

 

Mr. ******** should contact his credit card company today to verify that the funds were credited back to his account.

 

There is nothing further for NWTM to do in this matter.

1/19/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: NWT is running a scam. I have waited for 4 months for my product and qualify for a full refund as of 12/29/2015. They now tell me I will get an email in 6 weeks saying my refund check is in the mail. This is a scam I paid 2 days after my order was placed 4 months ago. If I don't get a refund check in 10 business days I will be contacting the Attorney General, my attorney and taking legal action. I will also be making a FB page, website and gofundme page informing the public about this merry go round scam these jokers are running.

Desired Settlement: A refund check in the mail today.

Business Response:

Dear ******,

Mr. *********'s refund check #*****, in the amount of Three Thousand, Two-Hundred, Forty-Eight ($3,248.70) Dollars & 70/100's, was cut and mailed 01/08/2016.

1/19/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This business very dishonest and policies are very bad practice. I called multiple times to verify on time delivery. They state one thing but do another. I got a notice stating delayed shipment, they say less than 30 days but don't have any product to ship... Its like they use your money as an option in the bullion market. After multiple calls they finally told me that a manager would send a written response as to the date all bullion products are to be shipped. I HAVE YET TO RECIEVE THIS LETTER (NOW significantly AFTER WHEN THEY SAID I WOULD GET A RESPONSE). This is my first order with this company. Very bad business practices here. Ive got direct lies from employees on phone recording. They still quote 8-10 week delivery for new orders yet I have friend who just went through all there BS (ordered about 2 months before me). Now they stating 4-6 week for money to be returned to him. This gross negligence and lies by employees should be noted w/ strong urgency. If they consistently cant make delivery then should quote different times for delivery.

Desired Settlement: Delivery of all 3 order numbers: #*****, #*****, #*****. (or the weight equivalent to the 3 orders placed in each metal type) Or immediate wire refund

Business Response:

Dear ******,

 

Mr. ***  requested an email on 1/4/16 whichrequested email stating that his orders would ship by the DD date for sure...

The following email was immediately sent:

Dear Mr. ***,

This email is to confirm that order ****** is to ship no later than Jan. 25th and that orders ****** and ****** are to ship no later than February 1st.

We will amend our response to this complaint when tracking information becomes available and/or the shipment is confirmed 'Received' by the customer.

1/19/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: 9/14/15 they received payment for product with estimated date of 11/30/15 to 12/4/15.(didn't happen) they gave me a new time by 1/4/16. this date they said could only be given verbally only they were not set up for it by email & would call by 12/29/15 if there was any problems. they didn't call! so we called & they said verbal again new date of 1/29/16. they also told me that they were behind & were working on august so this time they gave me is not realistic! so I searched them out on the net & found they have a lot of complaints. (read complaints & ex employee insight)realizing this company needs to have legal action brought against them, I sought your help.

Desired Settlement: we believe this company will only change under legal action against it! with that said, I'm looking for immediate delivery of product & conclude our business.

Business Response:

Dear ******,

 

Mr. *********'s payment was received on 09/14/2015; Good Funds for personal checks is 10 days post or 09/24/2015; Delivery is an 8-10 week window following good funds or 12/04/2015.  Mr. *********'s first delay notice was sent on 12/04/2015 alerting him to an extension on his E/T/D to 01/04/2016.

We expect an additional delay of two (2) weeks on delivery.  Mr. *********'s order will ship on 01/18/2016.

Mr. ********* is also entitled to a refund if he so chooses.  If he chooses to release his position on the metals we have reserved, it takes approximates 2-4 weeks to clear his position; verify the cancellation of the order from production and shipping, transfer that clearance from Production to Shipping, transfer that clearance from Shipping to Accounting, for accounting to add that order number to the refund ledger, and to cut and mail that check.

Mr. ********* should contact Maura R********* at 253-528-1803 and advise how he wishes NWTM to proceed:

1) Keep his order in the queue for 01/18/2016 delivery); or

2) Process his order for a 2-4 week estimated time for refund.

 

Thank you!

Maura R*********

1/17/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered Silver 1 oz.rounds and mailed them a check that cleared in September. They put off delivery due to demands, and extended the time even further. Per their policy after the second delay we could now cancel the order due to lack of shipment. They notified us that we would be sent an email in approximately 4-6 weeks notifying you that your check is on its way. This is just not right, if this takes that long they would have our money, several thousands, for over 6 months and nothing to show of it. They are playing with our money, not delivering the product, all the while our money is in their pocket. We feel we have provided them a loan, without any gain or interest. Just wrong!!!!

Desired Settlement: We want the refund sooner then 6 weeks and then mail time. This is not acceptable and wrong. We won't a valid reason for such a delay in refunding us the money. We have bought silver before but not from this company and never again. They are using other peoples money.

Business Response:

Dear ******,

Mr. ******* requested a refund on 12.29.15 - on Order # ****** in full $3,026.00 - AG (after the expiration of shipping deadlines 12/28/15)

Mr. *******'s order was closed for refund on 1/7/16 - DE

Check #***** was cut and mailed on 01/08/2016.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  We received a check yesterday, Friday, Jan 15th, we now how it will clear.   

Sincerely,

******* *******

1/16/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order by phone with NWTM on 8-22-2015 for 210 ounces of silver, and sent my personal check (postmarked 8-22-2015) in the amount of $3,343.20 for total payment. NWTM received my check and stamped it on 8-26-2015 and it cleared the next day. I was told at the time of order that delivery could be 8-10 weeks, and that if there were further delay, I would receive notification. I never received any notification. After 10 weeks passed, I called NWTM on 11-10-2015 and was told my silver would ship on 12-13-2015. I called NWTM today (12-17-2015) and was told that there will be another 3-5 week delay. I then went online to see if other customers were having problems with their orders, and discovered over 100 customers complaining about no delivery-no refund-no response- no recourse- no satisfaction. I then called NWTM again and said I understand that there can be backlogs, but that it has been 4 months, and I am insisting on either the my silver or a complete refund now. The agent said I have to wait for my order to be filled in the order in which is was placed, and that will be 3-5 more weeks, so I insisted on an immediate and complete refund. The agent said that it will take them 10 business days for a refund. I told the agent that I have just read that many NWTM customers are being told that they can't get a refund for 4-6 weeks. I told the agent that I am not waiting 4-6 weeks for a complete refund. The NWTM written payment policy required that my payment had to be postmarked within 2 business days of the placement of my order, and I complied. I complied with my side of the contract, but they have not. Now, no more delays...please! I either want my silver or my complete refund check within 10 business days of today...no excuses. (I have been a previous customer of NWTM, and had no problems. I am sorry that they have over promised and under delivered, but as of today they are still taking orders when they are 4 month behind on fulfillment.)

Desired Settlement: My preference would still be to receive my silver order, but I am asking that I receive either my order or my complete refund check (with sufficient funds !) within 10 business days. I ask for notification either by phone (number on record) or by email (email on record) when either my order or my refund check is mailed.

Business Response: ******* ******
Check was mailed Jan 4 – $3343.20 check number *****


1/16/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered silver from Northwest Territorial Mint on 6-24-2015 and wired them payment on 6-25-2015. I was promised delivery by 9-28-2015. They have not delivered. I requested a refund, they agreed to refund my money, but as of today I have not received my money.

Desired Settlement: Refund my money immediately,

Business Response: **** * *******  ***** ***** ** ******* * ** *****
Purchase Date: 6/24/2015
Purchase Price: $9999.04
check mailed 12/4 – $9999.04 check number *****


1/16/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered bullion on AUG 18th 2015 and was told to expect delivery in 6-8 weeks. After sending the check, I received an email extending the delivery to November. When the November delivery date came, to the day, I received an email stating they were facing unprecedented delivery demands and would need another 30 days to process and ship the order or I could request a refund of the entire amount I pair or the prevailing market prices whichever is higher. That date has now arrived and I am not requesting...but demanding a full refund of the price I paid. After going through this exact scenario with this company I am ashamed of myself for falling for it twice. After reading all the other BBB complaints, I expect to receive an email stating that accounting is just slammed and they need 3-4 weeks to write me a check. I call *** I want a check in the mail by the end of this week.

Desired Settlement: Full refund check in the amount of $3198 in the mail by December 10th 2015.

Business Response: Check sent Jan 4th - $3198  check number ******

1/16/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Approximately 116 days ago I ordered Silver from NW mint. They were supposed to ship in 60 days, then 90 days and its still not shipped and they can't tell me when and it will take months to get my money back!

Desired Settlement: Ship my order immediately.

Business Response: Check sent 12/26  5379.50 check number *****

1/16/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: on 8/7/15 i bought 20 10 oz bars of silver for $ 3,211.60 on 8/17/15 i bought 40 5 oz bars of silver for $ 3,273.20 they keep delaying the date to ship them on 12/11/15 i asked for my money back they said yes but they will not process this for 4 to 6 weeks acording to Alea G***** they will of had my money for 5+ months if they ever ship it

Desired Settlement: that i het my money back with instrest and they go out of business

Business Response: Credit Card was refunded 12/23 – $3273.20

1/16/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Northwest Territorial Mint received my payment of #1,002.00 on August 21st, 2015 stating that I should receive the product I ordered by October 31st, 2015. At the end of October I received a letter stating it will be November 30th before they could deliver. Again, I waited. When I did not receive it in the time stated, I called December 2nd to ask about it. They stated that it could be another 2 to 3 weeks. I told them to just reimburse my credit card. They said to wait 3 to 4 days. It is still not credited to my card. My wife just called and they told her that they would "Get right on it" and that we would have to wait another 7 to 10 days. We replied, "NO! We want our money by the end of this business day. They have had our money since August 21st... Long enough!" They said they could not do that.

Desired Settlement: Northwest Territorial Mint needs to reimburse our card at least in the next 3 business days for the $1002.00. I wish I could charge them interest!

Business Response:

Mr. ********* is not a client of Northwest Territorial Mint.  His wife, ****** ********* is.  MRS. *********’s refund was credited back to her credit card on 12/08/2015 (the day before this Complaint was filed - 12/09/2015).

 

There is nothing further for NWTM to do in this regard.

1/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: vendor has not made delivery and has extended delivery time from 1/2/16 to 2/1/16.

Desired Settlement: deliver on 1/2/16 as promised.

Business Response:

Dear ******,

Mr. ****** placed his order on 10/09/2015; We received his check on 10/12/2015; Good Funds cleared for Personal Checks on 10/22/2015;  the delivery window from that point is 8-10 weeks (12/31/2015).  The 30-day delay notice was sent on 12/31/2015 at 5:20 PM, *******************, listing his delivery date as 02/01/2016.

This is within the terms and condition of the contract in force between Mr. ****** and NWTM. Mr. ****** was required to acknowledge and accept these clearly stated terms and conditions prior to his purchase.

We will update our response to this Complaint as soon as tracking information or proof of delivery is available.

Consumer Response:
Complaint: ********

I am rejecting this response because: NWT did not clearly indicate the shipping date and delayed extension in the terms and conditions which covered 4 pages. NWT implies they would only extend to 30 days if they had a problem obtaining the silver. Why would they have a problem obtaining silver when it is not in short supply? This is a deliberate attempt to play the futures market in silver for NWT profit. Delay shipment if the price goes up then cancel the order, if it goes down ship the order. 70 days to ship is FRAUD. A reasonable vendor would ship the merchandise in a timely manner. This violates US Commercial Codes.

Sincerely,

**** ******

Business Response:

Dear ******,

Mr. ******'s order was placed online.  In order to complete any online order, the customer is required to read and acknowledge our shipping, cancellation, and liquidation terms, prior to executing the purchase.  In response to online customers "misunderstanding" the terms, we have recently moved the language relating to shipping, delays, cancellation and liquidation to the top of the disclaimer window to avoid it being overlooked by customers simply scrolling to the bottom of the window (by passing the notices) rapidly.

We will do everything in our power to expedite Mr. ******'s order but we cannot push his order in front of other customers who are also patiently waiting.

As we are an actual mint, we pour our items in the order of purchase, as opposed to stocking product on our shelves.  This allows NWTM to sell with a much smaller mark-up.  Most serious investors are aware of this trade off and do not have an issue waiting, as they are assured that they will not lose their place in line and their position on the metals is protected.

I hope this helps to clear up any misunderstanding as to our timelines and the reason for those timelines.

Consumer Response:


Complaint: ********

I am rejecting this response because: The spokesperson is disingenuous and deceitful. The shipping terms are not apparent on the website and if the terms were apparent NWT would cease to exist as a viable entity. It is quite obvious that they have hidden the  fact that shipment can exceed 3 months. Go to the web site and see for yourself. Experienced bullion buyers would rarely wait 3 months.

 

2nd other vendors sell at the same price.

 

Compare the number of complaints with other bullion dealers. Calling themselves a mint is no excuse. The other mints do not have a 3 month shipping term.


Sincerely,

**** ******

1/12/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On Oct. 2, 2015 I ordered silver bullion in the amount of $1590.00. Site said they would wait 10 days after deposit, and then would ship promptly. They notified me on Oct. 8, 2015 they had my check. It was only then that they said delivery would be December 21 - December 25, 2015. This silver was for Christmas presents for my children. I emailed then several times, expressing my unhappiness at paying them in full, and waiting for two months to get the silver. Today, I received an email saying it would be January 25, 2016, before I could expect delivery. I have ordered, and received silver from Provident, since my order with this company, so I do not believe a shortage of silver is the problem. I am particularly distressed that they failed to advise me of the significant delay in delivery at the time of purchase. Had I known they would have my money, in full, for almost four months (10-02-2015 to 01-25-216) I certainly would have used another company.

Desired Settlement: I want immediate delivery. I know silver is available, because I purchased silver from ********* ****** twice, since October 2, 2015, and have received both orders.

Business Response:

Dear ******,

Mr. ********** placed his order and his check cleared our bank (cleared funds) on 10/08/2015. Our shipping timeframes are 8-10 weeks of cleared funds with the possibility of an additional 30-day delay.  That is stated to our customers when they place orders over the phone, or for those ordering online, the box has to be checked agreeing to this timeframe.

Mr. ********** did receive an additional 30-day delay notification upon the expiration of the 8-10 week on 12/24/2015, alerting him to the revised ship date on 01/25/2016.

There has been no violation to our contract and we have every intention of honoring our contract with him.

If we can expedite his order, we will do so, but without that advantage, his final due date, prior to eligibility for refund is 01/25/2016 which is in compliance with the terms of the contract between Mr. ********** and NWTM.

Consumer Response:
Complaint: ********

I am rejecting this response because: the terms provided to me clearly and unequivocally stated that after holding my check for 10 days, my order would be shipped promptly.  At no time was I informed it could be 8 to 10 weeks, until after my chech had been received by them.  Have you been provided with a reason for not shipping my order promptly?  I haven't.  Have you been provided with a reason for a second delay of 30 days?  I have not.  I might add, January 25, 2016, is quite a bit beyond 8 to 10 weeks this company is (falsely) claiming as the date I should receive my order.  They have had my money all this time.  In the mean time, the price of silver continues to decline.  THATS THE REASON THEY ARE NOT DELIVERING MY SILVER.  EVERY DAY THEY DELAY, THRY MAKE MORE MONEY.  This company continues to lie and delay.  I have now received a third order of silver, since placing this order.  Both ********* ****** and *********** **** have silver, which they are shipping, so it would seem that there is plenty of silver around that this company could have purchased, to fill my order.  I've had it with the lies, deception and chronic failure of this company to perform its obligation under my contract with them. This company is disreputable, and should be avoided!

Sincerely,

***** **********

Business Response:

Dear ******,

Mr. ************ order was placed online.  In order to complete any online order, the customer is required to read and acknowledge our shipping, cancellation, and liquidation terms, prior to executing the purchase.  In response to online customers "misunderstanding" the terms, we have recently moved the language relating to shipping, delays, cancellation and liquidation to the top of the disclaimer window to avoid it being overlooked by customers simply scrolling to the bottom of the window (by passing the notices) rapidly.

We will do everything in our power to expedite Mr. ************ order but we cannot push his order in front of other customers who are also patiently waiting.

 

As we are an actual mint, we pour our items in the order of purchase, as opposed to stocking product on our shelves.  This allows NWTM to sell with a much smaller mark-up.  Most serious investors are aware of this trade off and do not have an issue waiting, as they are assured that they will not lose their place in line and their position on the metals is protected.

 

I hope this helps to clear up any misunderstanding as to our timelines and the reason for those timelines.

Consumer Response:


Complaint: ********

I am rejecting this response because:  I will be the first to admit that I am not a serious trader.  In fact, I would consider myself as a small time dabbler in the silver market.  My funds are limited, and it is important to me that I receive what I order.  This company continually disregards its promise to deliver promptly.  If it can't do this, for whatever reason, then it should not make that representation in its web site.  I don't care how they try to sugar coat their lack of compliance, 14 weeks cannot be considered prompt delivery under anyone's definition.  I repeat, I have received not one, not two, but THREE orders fron two different REPUTABLE mints, which were ordered well after my order to Northwestern.  Even after repeated requests, their response was to EXTEND the delivery time, apparently to punish me for having the temerity to confront them with their breach of our agreement.

***** * **********

Sincerely,

***** **********

1/11/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased 500 Silver Eagles on 6/12/2015. Payment received 6/15/2015. Delivery was estimated to be 8-10 weeks. Then they send an e-mail that the delivery would be delayed until October 5, 2015. That would be over 17 weeks. I chose to wait for 5 more weeks before I cancelled the order and was by their policy allowed a full refund. It is currently 12/22/2015 and I still don't have that refund so another 5 weeks. I think this borders on fraud and I can't believe they are allowed to do business this way. I contacted another dealer in Minnesota and they have to deliver in 4 week under state law and had not trouble getting coins. I will;l never buy from this company again and at this point hope to get the refund I am owed. I have contacted them 3 times since the refund was authorized and still no refund. My original order number is #***** 6/12/2015 **** *****

Desired Settlement: I would like my money back and think that the State of Washington should investigate the business practices that this company has. It is fraud. **** ***

Business Response:

Dear ******,

 

Mr. *****'s refund check #*****, in the amount of Nine Thousand, One-hundred and Eighty ($9,180.00) Dollars & 00/100's was cut and mailed on 12/28/2015; it cleared our bank on 01/07/2016.

 

Consumer Response:
Complaint: ********

I am rejecting this response because:  So I purchased something and got the run around for 6 months and they gave me my money back only after multiple phone calls and lies.  Every deadline was missed and they are running a scam.  Thank you for the refund of my money.  They should be shut down as a fraudulent business.  I will never do business with them agai

Sincerely,

**** *****

1/9/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 9/4/2015 I placed an order for 700 ounces of silver for the amount of $10,584. I wire transferred the money that day and received a confirmation and order #******, stating that delivery would be in 8 to 10 weeks putting delivery at or before Nov. 13. On Nov. 13 I received an email from them saying that delivery will be delayed until Dec. 13. On December 21, I called them and am now being told that delivery will not be for another 6 to 8 weeks. There excuse is that they are backlogged and demand is high. I have been ordering from many other mints and suppliers during this period and although they also had production delays for the same reasons, they all have delivered with in 4 to 6 weeks and lately there has been little or no delay as they catch up.

Desired Settlement: I need delivery of the order so I can fill my customers order. if unable to do that I expect full repayment with penalties and interest for tying up my money for so long without compensation.

Business Response:

Mr. ******** order is scheduled to ship the week of 01/17/2016, per confirmation today (01/08/2016) with our NWTM Vault Manager.  We will supplement our response to this complaint with tracking or receipt of confirmation information as soon as available.

 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******

1/9/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered $3214.00 of silver bullion from NWTM in early July 2015. They received my check on July 15, 2015. At that time they gave me a ship date of Sept 28 to Oct 2. That came and passed and I got a new email stating that my bullion would be delivered no later that Nov 2, 2015. It did not! All I have received from them is empty promises. I called Nov 3, 2015 they said they needed more time, but I said time was up. I cancelled the order and as of today Dec 3, 2015 I still have not received my refund!

Desired Settlement: I want my money ! The silver was for Christmas gifts and now I do not have silver or money. I am disabled and on limited income they need to send me a refund!

Business Response:

As stipulated in the binding contract between Mr. ******* and NWTM, our refund window is 4-6 weeks from his refund request (12/03/15).  We make every attempt to issues the refunds before this window, but in order to (1) release the position on the metals we bought, (2) confirm with shipping and packaging that the order has been cancelled and (3) is not in the shipping process, (4) having shipping and packaging generate the cancellation notice to our accounting department, and (5) our accounting department adding that order cancellation to the refund ledger, obtain approvals, and cut and mail the check (or return funds to the customer's credit card), it can often take 4-6 weeks.

 

We will make every effort to expedite Mr. *******' refund but we will not put him ahead of other customers who are also awaiting refunds, simply because he chose to file a BBB complaint the day after he requested it.

 


Consumer Response:
Complaint: ********

I am rejecting this response because:

Sincerely,

******* *******      They need to get the dates correct.  I requested that the order be cancelled and my money refunded on the first day that they would accept my cancellation  request.  Since the order could possibly ship before midnight on Nov2, 2015  I had to wait until  Nov 3, 2015 and that is the date that I submitted my request for a full refund since they had missed 2 shipping deadlines.  Going by their own regulations they only have until Dec 17, 2015 to make a timely refund.

Business Response: Mr. *******’ refund check # ***** in the amount of Three Thousand, Two-Hundred, Eighteen ($3,218.00) Dollars & 00/100’s was cut and mailed on 12/18/2015.  It cleared our bank on 12/30/2015.

It had not cleared by the time of my initial response on 12/22/2015.


Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******

12/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Back on July 20 I made a purchase or some silver bars, I was notified after the purchase the silver I purchased would be sent no later than Sept 25 2015. I waited patiently then on Sept 25 2015 I received an email informing me that due to high volumes I would need to wait another 30 day before they could fill and send my order, being shipped no later than Oct 26 2015. The October date came and went without further communications from NW Territorial Mint. I contacted them on Friday Oct 30 2015 to check the status of my order, at this point they informed me it would be another 6-8 weeks before they could ship my silver. I let them know this was not acceptable and I would likely be looking for a refund of my purchase. I conversed with my spouse and called them back and informed the operator I wanted to request a refund she forwarded me to a Daniel (he would not supply his last name), I gave him my order number and informed him I did not want to wait any longer and wanted a refund, he told me they had to liquidate my order (which they couldn't deliver) and it would be 4-6 week before they could refund my funds. I told him this was not acceptable and I expected it to be expedited as they had taken my funds immediately and I expected like reciprocation on my refund. I have waited now 6 days, 2 being weekend days and have not seen the funds refunded to my Credit Card (which they informed me it would be refunded to.) I find this completely unacceptable that I need to wait for them to refund my money when they can not deliver the purchased product. They have had my money for more that 3 months now!

Desired Settlement: I would like my money refunded in an expedient manor just as they received from me when making the purchase. Which has never been filled or delivered to me.

Business Response: Mr. ******’s refund in the amount of $804.50 was credited back to his credit card on 11/30/2015, for Order#*****.

12/23/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered silver rounds from NW Territorial Mint in July 2015 and was given a delivery date of September 28th 2015. On Oct 2nd 2015 I received a delivery delay notification saying my order would ship no later than November 2nd 2015. On November 3rd I called NW Mint and after a long wait talked to Wendy who told me that they were just now minting July 2015 orders and that I should have my order within the next 3 weeks. It is now December 2nd and I just called the Mint this morning and was told that I should have my order within the next two weeks. I have not yet tried to cancel my order as these items were for Christmas gifts.

Desired Settlement: I would like my order filled and delivered before Christmas. If not that then a FULL REFUND before December 20th 2015 so I can go to a plan "B".

Business Response: Mr. *********’s delivery was on 12/16/15 signed by ********** in UPS Tracking.

******************

There is nothing further for NWTM to do in this matter.


Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that the lack of response was as expected.  

Sincerely,

****** *********

12/17/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Concerning order number ***** for $7,323.20 placed on 08/22/2015. Same complaint as everyone else. Told the estimated ship date was 10/30/2015. When that date arrived we received an email stating that the order would be delayed by up to 30 days, so the new estimated ship date was 11/30/2015. Called them today, 12/1/2015. Now being told that it's going to be another 4-6 weeks. Told them I want a refund and was told it would take 4 weeks to process the check. Told them 4 weeks to process a check was unacceptable and demanded a check be cut immediately. When I was told that would not happen I asked to speak to a manager. Of course I was told that one was not available because she was in a meeting. Was told she would call me later today, but it's been 2 hours and no call yet. I don't expect to receive a call. I don't want to go through what so many others have gone through to get resolution. It's criminal that they can do this with no repercussions, and it's obvious to me they do this to everyone. They take your money and get to use it for 3-6 months, earning interest on it and spinning lies about shipment dates and refund dates, all to keep it even longer. These people should not be in business. I'll also be contacting the Washington State Attorney Generals office to let them know that NTM continues to use the same business practices the AG sued them for a few years ago.

Desired Settlement: I either want the silver that we ordered shipped immediately, or I want an immediate refund. I don't want a promise of a refund that may or may not arrive at some point in the future. If we're getting a refund, I want a check cut and sent overnight so we can buy silver from a reputable dealer as soon as possible.

Business Response:

Mr. *****'s orders have been packaged and are being processed for shipping. His order will go out tomorrow 12/04/15.  This is 4 days into his second delay notification and before the qualified drop dead date for refund anticipated in the clearly stated language of the binding contract between NWTM and Mr. *****.

I will reach out to Mr. ***** in 3-5 business days to ensure that what he receives is to his satisfaction.


Consumer Response:
Complaint: ********

I am rejecting this response because: Today is Monday, 12/07/15. We just got off the phone with NWTM. The order has not been packaged, even though their response said it had been. It has not shipped yet, even though the response stated that it would ship on the 4th. We were told it might ship tomorrow or Wednesday. I'm not holding my breath at this point. Even if/when we get our shipment we'll still be filing a complaint with the AG's office in Washington because they're still using the same tactics the AG sued them for a few years ago. It's clear everything we're going through is standard practice for NWTM.

Sincerely,

***** *****

Business Response: Mr. *****’s shipment was delivered on 12/09/15 and signed for by Mr. ***** at 2:50 PM.

I left a message on Mr. *****’s answering machine today 12/15/15 at 9:33 AM to confirm his satisfaction with the order as received.

Pending his response (if any), there is nothing more for NWTM to do in this matter.


Consumer Response:
Better Business Bureau:

I have received the order and am satisfied with the product. I am neither satisfied with the business nor their business practices and will never shop with them again.

Sincerely,

***** *****

12/10/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased $10269 for delivery of 700 1oz silver rounds (Trade #******) this was received by said company Sep 1 2015. estimated ship date was posted by company Nov 16-20. Company did not receive confirmation for extension. purchased $10318(Trade #******) for 70 10OZ PAN AM bars received by company sep 1st 2015. estimated ship date listed as Nov 16-20 company has extended delivery to December with no confirmation from the buyer. purchase order 14 100oz PAN AM bars $22,232 Trade #****** received August 24 2015. estimated ship date listed as Nov 9-13. The delivery was extended into December with no confirmation from the buyer. purchase order $10745 700 PAN AM BARS (Trade #******) received from company SEP 18 2015. estimated ship date was listed after purchase for Dec 7- 11. However, this transaction occurred over 60 days ago and in excessive violation of 30day shipment terms stated in 16 CFR Part 435 and is done without confirmation from buyer. total silver purchase $53,564

Desired Settlement: I first would like immediate delivery of all said items. If immediate delivery is not available I would like immediate refund at full cost ($53,564)

Business Response: Mr. ******** Order#******, invoice amount $22,232.00, is scheduled to ship on or before 12/13/15.  We will make sure that this, his oldest order goes out on or before that date.  His remaining orders are scheduled to ship in the order in which they were placed, based on availability of product: Order #******, invoice amount $10,745.00, is scheduled to ship on or before 12/11/15; Order#****** is scheduled to ship on or before 12/20/15; and order# ****** is scheduled to ship on or before 12/20/15. 

Consumer Response:


Complaint: ********

I am rejecting this response because:

I have not received my money, my product, or any short term interest for this arrangement.

Sincerely,

*********** ********

12/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered and paid for silver rounds on July 8 2015 . The promised shipment date was Oct.2. On Oct. 2 Northwest advised they were delaying the shipment until Nov 2. As of Nov 10 the order was still not shipped and Northwest advised they could not ship until at least Nov. 24. I requested they refund my full payment. I spoke with Erin R*******, department manager, who said it was a lengthy process to issue a refund and it would take at least 4 weeks to cancel the order and subsequently issue a refund. I advised her that 4 weeks was too long and unsatisfactory . She refused to agree an a shorter period. Given Northwest Territorial Mints' refusal to ship my silver, and now their unreasonable delay in issuing a refund, I am quite concerned. I have no faith their promise to send a refund is any better that their promise to ship my order. If they do send the refund they will have kept my money for over 5 months.

Desired Settlement: I ask for your help in receiving a prompt refund from a seemingly disreputable business.

Business Response: Dear ******,

Mr. ******* requested a refund on 11/10/15, the same day he filed this BBB complaint.  His refund will issue within 4 weeks of his refund request (our stated/written/agreed refund window is 4-6 weeks) but we will do everything in our power to expedite it to the shorter side of this window.

This BBB complaint was filed prematurely in light of the sales contract in existence between NWTM and *******, that anticipates a 4-6 week timeframe for liquidating the customer’s position on the metals and completing our internal processes.

We do everything we can to satisfy our customers within the guidelines of our contract.  This is one of those times where a customer feels compelled to file a complaint within the expected timeframe for a refund, in an attempt to jump ahead of other refund requests.

While we understand this customer’s frustration with the terms he agreed to, we cannot in good conscience, allow him to bully other customers out of their place in line by virtue of having filed a BBB complaint.

His refund will be processed in accordance with the existing contract between NWTM and ******* and will be issued on or before 12/10/15.


12/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order on July 16, 2015 for 20 - 10oz bars of NWTM silver for $155.80 each. The total order was $3,116.00. On October 9, 2015 I received an email from NWTM stating my order was delayed and would not be shipped until November 9, 2015. Today is November 23, 2015 and my order still hasn't shipped. I called NWTM and after waiting on hold a very long time was told it would be another three (3) weeks before the order would ship. Based on the contract and their October 9, 2015 email I requested a FULL refund since they failed to meet their obligation. I was told the order would be cancelled and it would take 4-6 weeks for a refund check to be issued. This is totally unacceptable. NWTM gladly accepts money, fails to deliver as promised and then holds your money for six weeks after cancelling your order? This borders on criminal. A full refund check should be issued within a week.

Desired Settlement: I expect a full refund of my $3,116.00 immediately. Waiting six weeks for a refund is outrageous. I've done business with NWTM several years and can't believe they've become so unscrupulous.

Business Response:

Mr. ****** requested his refund on 11/23/15.  In order for us to complete our processes, which include (1) releasing his position on the bullion we have on order, (2) confirming with shipping that the order was cancelled in their system prior to being shipped; (3) that confirmation being generated from the shipping department and (4) being sent to our accounting department for verification and authorization of refund, it normally takes between 4-6 weeks.  We make every effort to issue refunds on or before that 4-6 week window.

 

This time-frame is clearly stated in our online contracts that are required reading prior to clicking the "I have read" button.

 

As we are an independent mint we are able to offer our customers a substantial savings on the precious metals they purchase.  In exchange for this deep discount, it often takes longer for us to produce bullion products than our competition.  This savings is often valuable enough for our customers to wait on.

 

We apologize for the continued delay is delivery.  Mr. ******'s refund will issue on or before 12/23/15.

Consumer Response:


Complaint: ********

I am rejecting this response because:

I have reviewed the "Terms and Conditions" of our contract and it doesn't state any of the excuses NWTM provides for a 4-6 week delay.  Here is what it does state:

"Order Liquidation Policy.  When you place your telephone order, you enter into a binding contractual agreement with Northwest Territorial Mint to remit payment in full based on the prevailing market purchase price agreed upon at the time your order was placed.  Should you choose to buy-back your order prior to the date of delivery, Northwest Territorial Mint will liquidate your position based on the prevailing market purchase price at the time of buy-back. You will be liable for any difference in the event of market loss.  If the prevailing market price of the items has gone up since your order, Northwest Territorial Mint will pay you the higher prevailing market price for your items.  However, in the event we are unable to ship your order by the date promised, we will contact you and give you the option of buying back your order based on the spot market price at that time or agreeing to wait an additional period of time for your order, which shall not be more than 30 days.  If we are unable to deliver after the additional period of time has elapsed we will pay you the full purchase price or the prevailing spot market price, whichever is higher."

It does stated: "Time of Essence.  Time is of the essence in this Agreement."

There's no way a reputable business should require 4-6 weeks for a refund.  If you can't provide the item or service as PROMISED a customers money should be refunded within a week.  No of the steps you outlined should take more than a few days.  As a long time customer of NWTM I'm appalled at the poor customer service. 

Sincerely,

****** ******

Business Response:

Mr. ******'s order was closed for refund on 11/30/15.  In order to release his position on the precious metals, send confirmation to our packaging and shipping department, generate the confirmation of no-ship from the packaging and shipping department, transfer that no-ship confirmation to our accounting department, generate the weekly refund ledger and submit for approval, the Attorney General of Washington allows NWTM a 4-6 week refund window.

 

Every effort will be made to expedite Mr. ******'s refund, however, the 4-6 week window is a realistic time-frame.

12/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: An order was placed with Northwest Territorial Mint on 7-15-15 for one 100 oz bar of silver. A check for $1565.00 was confirmed as received on 7-20-15 by Northwest Territorial Mint and an estimated shipping window of Oct 5th - Oct 9th was established. On 10-9-15, communication from Northwest Territorial Mint was received indicating: "due to the unprecedented high volume of orders we have in line for shipping, it now appears that we may not meet our original shipping date. While we are making every effort to ship your order as soon as possible, it is possible your order may take an additional 30 days to ship. Your order is now scheduled to ship no later than November 9th, 2015". The communication also stated that I would be entitled to receive a full refund of the amount I paid after 11-9-15. No further communication was received from Northwest Territorial Mint. On 11-12-15, I called to inquire about the status of my order and was told that they were preparing to ship orders received at the end of May/beginning of June. I immediately requested the refund of $1565.00 and was told that it would be approximately 4 weeks before it would be issued. When asked why, I was told it was a multi-step process and that nothing else could be done. I was transferred to another representative of the company, Diane E****** who also indicated that there was very little she could do but thought the process could be completed in two weeks. She expressed very little interest in getting the issue resolved and made condescending statements throughout the exchange including "what do you want me to do, cry?". For an employee who claims to directly report to the owner, she is not doing the business any favors.

Desired Settlement: Full refund within 5 business days and a written apology from Northwest Territorial Mint.

Business Response:

Mr. **** requested a refund on 11/12/15.  In order for us to (1) release his position on the precious metals we have ordered, (2) confirm that the order was released before shipped (by our shipping and packaging department, (3) that confirmation is generated and sent to the accounting department, and (4) the accounting department to order and issue the refund, it usually takes between 4-6 weeks which is clearly stated in our contract in existence between NWTM and Mr. ****.

We make every attempt to issues these refunds on or before that early 4 week deadline.  Sometimes, however, we need to use the entire time anticipated (i.e., during holiday rush which we are in the midst of currently).

Mr. ****'s refund is scheduled to issue on or before 12/12/15.

 

12/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company has $12,000 of money that I paid and no one at this company will answer any questions regarding my account. I have not receive a response from anyone at this company regarding the status of my money. I believe this company is running a scam.

Desired Settlement: To find out where is my money and the options available to me.

Business Response: Dear ******, 

Of 5 total orders, Mr. ******** kept the first three orders he made and stopped payment on the checks for two remaining orders when he could not speak to anyone about his concerns about making additional orders without having received his first three (following his receipt of the first delay notices).  He liquidated his position on the two most recent orders.

I spoke with Mr. ******** this morning, November 30, 2015 at 10:50 AM and he is patiently waiting his shipments.

His remaining three orders are scheduled to ship, to wit:

I spoke with our bullion department on 11/30/15  and Order#****** will ship on 12/04/2015;

30-Day Delay notices will be sent for Order#****** on 12/04/15 and Order #****** on 12/11/15.

I will continue to follow-up with Mr. ******** about his two remaining orders throughout the 30-Day Delay timeframe anticipated for each.


12/8/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered an item from NORTHWEST TERRITORY MINT (NWT). The payment was processed from my credit card on 7/10/2015. I recieved the following notice: EXCERPT "Thank you for sending your payment to Northwest Territorial Mint. Your Credit Card in the amount of $-,---.--(redacted by author of complaint) was received July 10th, 2015 and posted. Trade #***** is now paid in full with an estimated shipping window of Sep 14th - Sep 18th. An e-mail will be sent to you the evening that your order is shipped with your tracking numbers included. If there is any delay in shipment you will be notified by e-mail. On Sept 18th, I received the following shipping delay email: EXCERPT "Your order ***** was originally scheduled to ship this week. However, due to the unprecedented high volume of orders we have in line for shipping, it now appears that we may not meet our original shipping date. While we are making every effort to ship your order as soon as possible, it is possible your order may take an additional 30 days to ship. Your order is now scheduled to ship no later than October 19th, 2015, We apologize for the delay and appreciate your continued patience." ... " SHIPPING TIME Our policy is to ship orders promptly after you have properly paid us. However, reductions in inventory resulting from an increased demand for certain bullion products and other reasons may delay shipping. **If we cannot ship your order within the delivery time represented to you at the time of purchase, we will inform you prior to the expiration of that period of time that we are unable to meet the delivery date**, and you may buy-back your order and obtain a full payment of the prevailing market price at the time of liquidation." (**stars added for emphasis by the author of the complaint). No third email was received. I contacted NWT via email, then spoke with two persons and was not able to reach a resolution within the next 4-6 weeks for a delivery or a refund. And that time frame was uncertain.

Desired Settlement: My desired outcome for this dispute would be one of three options: 1.) have the product ordered shipped within five business days from this complaint notification; [or] 2.) 100 oz of silver (bar, coin, round, ect.), equivalent of the item originally ordered, shipped within five business days from this complaint notification; [or] 3.) refund the full purchase price (including any fees or shipping charges) back to my credit card within five business days of notification. Any of these would be a desired outcome. These outcomes are a better option that the "4-6 weeks...[maybe]", as seemed to be the only option available over the phone. For that time does not take into account that NWT is already over their stated delayed delivery period. To continue to wait only shows contempt for a customer they have kept waiting beyond their own time frame.

Business Response: Dear ******,

Mr. ****** placed a charge back on his credit card after the drop dead date for a refund, on 11/20/15.  He has his refund in full and had it in full the day before he placed his BBB complaint, making his “Desired Settlement” moot as he took matter into his own hands and placed the charge-back himself, prior to filing his Complaint.  There is nothing else for NWTM to do in this regard.

As we are an actual Mint, and not a stock store, we offer bullion at a much lower price than those businesses that keep items on the shelf.  Consequently, it often takes us longer to fulfill orders.  To most buyers, the savings is worth the wait.

We attempt to provide prompt refunds within the guidelines of the contracts we have enforce with our customers.  Mr. ****** chose to breach that agreement by placing a charge-back on his credit card before the time for to issue his refund had expired.


12/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On July 9, 2015 which was 116 days ago, NWT Mint confirmed they had received payment from me in the amount of $1980.00 for Order # ***** / Trade #*****. Estimated shipping window September 21-24. On September 25, NWT Mint sent their predictable delay notification with a new delivery date of October 26th. That came and went. Nothing proactive from NWTM advising of me of my order's status. They seem to make you work to get your money back. NWTM Mint did not provide details about where the order was in the pipeline. So, I simply requested a refund on October 27. I spoke with Ms. Erin R*******. I requested an email confirmation which she sent. It states 3-4 weeks but Ms. R******* caveats that timeframe saying she has no control and it's completely up to the NWTM accounting department, and that it could take longer to get my refund. Ridiculous. So NWTM gives themselves whatever time they need to refund customers' funds after already holding those funds and delivering nothing for four months. What a scam!!

Desired Settlement: I want a refund this week. I did not sign a contract with NWTM to give them an interest free loan for an indefinite period of a time. They produced nothing, and they have not provided a refund. They are now in material breach of contract.

Business Response: Mr. ******* requested a refund on this order on 11/03/15.  Mr. ********* refund check #***** in the amount of Nine Thousand Six Hundred Forty-Three ($9,643.96) Dollars & 96/100’s (for all Mr. ********* remaining orders ******** ****** * *****) was cut and mailed on 11/30/15.

12/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: NWTM has had my funds for 128 days now and have produced no product, no refund, and no truth. I am concerned their intent is to hold my funds as long as possible if not permanently. It's the same NWTM scam as most all the other complaints I read on the BBB web site. Don't actually deliver bullion. Well, maybe a few orders to keep up the appearance. Lie to the customer in writing and on the phone to maximally extend the investment time of customers' funds for NWTM's benefit. That's it. That's the business plan. Order #*****/Trade #***** Amount: $3,423.98 Product: 50 x Stagecoach Rounds + 100 Morgan Silver Dollars (1878-1904) Timeline: 6 JUL--NWTM acknowledges receipt of funds. 21-25 SEP--NWTM provided these dates as the expected delivery window. 25 SEP--NWTM sends delay notification to now expect delivery NLT 26 OCT 26 OCT--no product and no communication from NWTM 27 OCT--requested refund via phone from Ms. Erin R******* 27 OCT--requested confirmation email that I requested refund 27 OCT--received email from NWTM to expect refund in 3 to 4 weeks Hard to trust anything they say. And even if they provide refund, this amount of time is unacceptable. NWTM is in material breach of contract.

Desired Settlement: Immediate refund.

Business Response: Mr. ******* requested a refund on this order on 11/03/15.  Mr. *******’s refund check #***** in the amount of Nine Thousand Six Hundred Forty-Three ($9,643.96) Dollars & 96/100’s (for all Mr. *******’s remaining orders -#*****, *****, & *****) was cut and mailed on 11/30/15.

12/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchase 80 silver bars from Northwest territorial mint. They accepted my check for over $7000 and cashed the check. After they cashed the check they then informed me that it would take 8-10 weeks for delivery. I informed them that these were Christmas presents and a mid January delivery would not be acceptable. At that time they referred me to their terms and conditions and the very very tiny print. Nowhere at the time of checkout did it say that the order work take 8-10 weeks. They then offered to buy back product they NEVER delivered minus roughly $625

Desired Settlement: I would like this issue to be escalated and they become REQUIRED to place on their website at the time of checkout notifying potential customers of shipping time so that ppl can make the appropriate buying decisions with all available information.

Business Response: Ms. ******’ order was shipped on 11/13/15 and has been received to the customers satisfaction.

There is nothing else for NWTM to do in regard to this matter.


12/4/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered my silver in July. During the phone order I was told 2 to 3 weeks. I had to send my check to be there in 5 business days. After they received my check the delivery was 4 to 8 weeks. I was told I would get an email if there was a delay. Never received. I called and was told another date. When that pasted. Still no email. I called again. Another date for delivery. I called again and asked for a refund. I was told 4 to 6 weeks. They have had my money for about 4 months. They should send my refund + interest. They also should be held to a 5 day period for a refund. This what they demand for payment.

Desired Settlement: I would like my refund now not in 4 to 6 weeks. They have misrepresented them selves from the start. They should also be required to and interest for the time they have held my money.

Business Response: Mr. ****'s Check #***** in the amount of Seven Hundred Ninety-Two ($792.00) Dollars & 00/100's was issued and mailed on 11/30/15.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****

12/3/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I made a silver purchase on 4-21-15. On 7-3-15 they sent me an email stating a ship date of 8-3-15. I called on 8-5-15 to check the status since it STILL wasn't shipped on 8-3-15. They said it would probably be another 3 months because they were having a hard time getting it in themselves. I decided to cancel my order because I don't understand how a company can take orders, and take customers money, if they DON'T have the product! This led to them telling me that my refund would take 4-6 weeks because their accounting department is behind. This is the 6th week. They have had my WIRED money for about 5 months now. I mysteriously cannot log into my account any longer to see the status of my return. This is unacceptable business practice.

Desired Settlement: I want a full refund immediately.

Business Response: Ms. ******* refund check in the amount of Three Thousand Three Hundred and Ten ($3,310.00) Dollars & 00/100's was issued and mailed on 09/18/2015.

Consumer Response:
Complaint: ********

I am rejecting this response because: It is now September 26th and the check still isn't here. 

Sincerely,

**** *****

Business Response: **** *****’s refund check #*****, $3,310.00 was cut and mailed on 09/21/15.

12/1/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered silver bullion in early July 2015 and have been getting the run around but no product. The story for a refund is accounting can not write a check for two to three weeks. We can ship product in less time than that. I would like the product I ordered or a full refund NOW not two more weeks ect....Todays date is Nov 20th These people are crooks!

Desired Settlement: Delivery of order or full cash refund NOW! waiting 2 - 3 weeks for accounting to write a check is just another delay tactic.

Business Response: Mr. *******'s Order Shipped on 11/25/15.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******

12/1/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I made 2 purchases from this company buying silver bullion coins. The first in July and the second in October, 2015. When I initially purchased the silver I was in agreement that shipment would be delayed up to 8 weeks and I agreed to this. After the initial 8 weeks on both orders I was notified that there would be an additional delay of 30 days. After this 30 day delay I no longer received any notification from this company on my purchase what so ever. I eventually called with an inquiry about my purchases totally over $ 1800.00. I was informed that they would be delayed up to another additional 6 to 8 weeks. They were working on June's orders. In my opinion this company is running a Ponzi scheme to finance their operations. If they don't have a product and can't deliver it within a reasonable time frame they shouldn't be allowed to sell the product. I eventually got thru to a service rep and cancelled my orders with them. Then I come to find out that they won't issue a refund for up to 4 to 6 weeks from the date I cancelled. This is really an unfair business practice since I had to pay for the items immediately by credit card or 72 hours if paid by a personnel check.

Desired Settlement: I think it would be fair in my opinion that since they have used my money to finance their operations for the past 4 months I should be compensated a reasonable amount of interest as a bank charges for lending money. This is what really should be the case , but I understand it isn't what will happen.

Business Response: Mr. ******'s refund check in the amount of One Thousand Eight-Hundred Twenty-Three ($1,823.69) Dollars & 69/100's for both orders under his name was cut and mailed on 11/30/15.

Consumer Response:


Complaint: ********

I am rejecting this response because:

Sincerely,

******** ******

This company doesn't have a clue on what people say at Northwest Territorial Mint. When I originally cancelled my order I asked how I'd be reimbursed the money I paid. I paid by a credit card and was told by the associate " I think Alia in bullion sellers " that since I paid by credit card they'd submit the payment back to my credit card. I just checked my card online and I  HAVE NOT  received any payment. Now if in fact they did mail a check to me for the money, the only way I'll be satisfied is after I've received it and deposited it in to my bank and the funds have cleared.

At which time I'll stop any and all action against said company. Due to the circumstances I've been put thru with this company I don't believe a word they say. It appears they'll tell you anything that you want to hear to delay/postpone everything

11/30/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company lies to the public to use customer funds interest free for five to ten month periods. They have no real intent to deliver bullion as they advertise. They simply hope to buy the order back at a loss to the customer. If the customer waits out all the bogus by-design delays, and finally sees the lies for what they are and requests a refund, NWTM then says four to six MORE weeks to get your refund. What a SCAM!! I placed five orders with these jokers for about $20K. They did not fill even one part of one order, even given the 30 day extension on every single order. I still have not received a refund due to me for three of the unfilled orders totaling $9643.96. They have had my funds for 134 days now.

Desired Settlement: Refund now! If they can't fill an order, they should refund a customer's funds almost immediately. I requested a refund from NWT Mint on 27 OCT.

Business Response: Mr. ******* requested a refund on this order on 11/03/15.  Mr. *******’s refund check #***** in the amount of Nine Thousand Six Hundred Forty-Three ($9,643.96) Dollars & 96/100’s (for all Mr. *******’s remaining orders -#*****, *****, & *****) was cut and mailed on 11/30/15.

Consumer Response:
Complaint: ********

I am rejecting this response because:  NWT Mint is still telling lies.  The request for a refund was made on October 27, 2015.

Sincerely,

*********** *******

11/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Wednesday July 29th 2015, I attempted to purchase 200 Stagecoach Silver 1 ounce pieces. On July 29th I paid them $3138.00 via Casheirs check # ******. I still have no refund or product. Today is October 30th, 2015. I want a full refund. Any help you can provide will be greatly appreciated. My confirmation is listed below. Confirmation of Bullion Order #***** Dear **** *, Thank you for your recent trade with Northwest Territorial Mint. If you have not already done so, please send your payment promptly. If we have your e-mail address on file, we will send you an e-mail when we receive your payment. SKU Name QTY Unit Cost Line Cost ------------------------------------------------------------------------------------ B10016 Stagecoach Silver 1 Ounce Bar 200 $15.69 $3,138.00 ------------------------------------------------------------------------------------ Total $3,138.00 Payment Method: --------------- Personal Check Billing Address: ----------------**** I sent a Cashiers check #****** via the U.S Postal Service Payable to Northwest Territorial Mint in the amount of $3138.00.. I received an acknowledgement of receipt on August 3, 2015 via email. Trade #***** is now paid in full with an estimated shipping window of Oct 12th - Oct 16th. I got the following email on October 16th, 2015 after the close of business @ 8:19 pm. Order #***** Delay Notification Sent By: Bullion Customer Service On:Oct 10/16/15 8:19 PM To: ******************** I called to cancel my order, the sell price for silver was $17.73 fourteen cents above the price I purchased. Now they are telling me 3 to 4 weeks to get my check.... No Way The BBB has had 171 complaints( regarding this business) closed with BBB in last 3 years | 129 closed in last 12 months. I am afraid they may just keep my money. What else can I possibly do?

Desired Settlement: I would like a prompt and full return of my $3138.00. I am tired of waiting for this company. BUYER BEWARE on this business NORTHWEST TERRITORIAL MINT **** ** ***** ******* ***** * *** Federal Way, WA 98003

Business Response: **** ******** sold her purchase back to us on 10/19/2015.  After releasing her position on the metals, confirming the release and non-ship status, and processing the confirmation through accounting (our 4-6 week window),  Check # ***** n the amount of Three Thousand One Hundred and Thirty-Eight ($3,138.00) Dollars & 00/100’s was cut and mailed on 11/19/15. 

11/7/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: In June of this year I placed an order for silver with the agreement that the silver was to be delivered or at least shipped within 10-14 weeks. After that time I received a notice that an additional time period of 4 weeks was needed to ship the silver (50) ounces. I contacted Northwest Territorial mint after that additional time period was over and was told that an additional 3-4 weeks was needed before my shipment would be sent. At no time was I guaranteed that the shipment would be made, quite the contrary no indication was given that I would EVER receive my silver shipment.

Desired Settlement: I want my 50 ounces of silver AT ONCE. Shipped to the address they have on file.

Business Response: Mr. ******’s purchase shipped on 10/07/15.

11/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Northwest Territorial Mint has not provided the product per contractual agreement which I paid $9070.00 in June 2015 via check. The product is 500 Vienna Philharmonic .999 pure silver coins. I spoke with them today and I have in email from Northwest Territorial Mint(NWTM) saying that they do not have an Estimated Time of Arrival (ETA) for the coins. Therefore, I simply do not want to continue to wait indefinitely. They have already delayed several times. So, when I asked for a refund, Mr. Darian T******, supposedly a manager at NWTM, if that is correct, and if he honestly identified himself, told me it would take approximately six weeks to send my refund. Unacceptable! This is a scam. They took my funds and offered up one excuse after the other for months. Never delivered the product. I need help recovering my funds right away. I no longer trust anything NWTM tells me. Thanks you!

Desired Settlement: Refund immediately and BBB warn other unwary consumers about this scam organization. I am a US Army Colonel. I am telling you the truth!! This is the worst company I have ever engaged with in all aspects.

Business Response:

Mr. ********’s combined refund check #*****, in the amount of $9,918.50 ($9070.00 & $848.50)was issued and mailed on 10/27/2015.

11/7/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 7-16-2015 I wired Northwest Territorial Mint $6,341.98, the purchase price of 250 Morgan silver dollars. I was told by the sales rep that my order would be processed and shipped by 9-26-2015. If unable to ship by that date, an additional 30 days would be added and the final shipping date would be 10-26-2015. Their letter to me stated that I would receive an e-mail on 10-26-2015 and tracking number would be included. I did not receive any corresspondance other than an offer to sell me more bullion. When I called them on 10-27-2015 I was told they did not have any silver dollars in their vault to fill and ship my order but I could wait until they did. I've been waiting four months already. They could not tell me when they might have any silver dollars but I could request a refund. I did and was then told I would have to wait for them to call me back. Two hours later and still no call. They've had my money now for four months interest free and I want my money refunded.

Desired Settlement: I'd like to have my money back and the attorney general of the state of Washington investigate this business as a possible ponzi scheme. From reading all the other complaints against this company it seems pretty clear that these people aren't too interested in selling and delivering bullion products but sure as heck don't much want to refund any money until they absolutely have to.

Business Response: Mr. ******'s purchase specifies a coin minted outside our purview.  They are rare and difficult to find.  We have obtained 50 of the original 250 order.  I have left a message for Mr. ****** asking whether or not he wishes to receive the first installment of his order, or if he wishes to proceed with a full refund.  I am awaiting his response/call back.

Consumer Response:
Complaint: ********

I am rejecting this response because: I never entered into any contract that considered any partial or "installment" purchase of these coins after the final delivery date had passed. I made it perfectly clear to Windy and to Erin when I called that I wanted a full refund of the purchase price. I was told that it would take another month to process that check.

Sincerely,

******* ******

Business Response:

I reached out to Mr. ****** this morning and discussed his options with him.  He requested a complete refund as opposed to a partial fulfillment.  We are expediting payment at this time.  I will have an estimated issued/mailed date later today. I will call him with the same, per our discussion.

Maura R*********


11/7/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I order substantial amount of gold Bullion on Jan. 17, 2015 and was told I should get my shipment in less than 2 months. It never came. I called and cancelled my shipment on first week of June, 2015 since it was 6 months and they seemed not able to deliver. They told me I will get my check in 4 weeks. By Sep. 14, 2015, I called to find out what was the status of my refund since another 3 months had past. I was told that " for some reason, they never sent my check out and they apologized for it and told me that I will receive my check by 09/18/15. I did not receive my check so I called on 09/21/15 to find out the status. They have me on hold for 15 -20 minutes then tell me that they have to check with their accounting department and I was hold for another 5 more minutes. Then Kim ( the lady who is supervisor when involved with the refund) told me that she have to check with the accounting department. I was on hold for another 5 more minutes. She told me the accounting has cut my check on Friday and had not being sent out for some reason, now my check will be send out on 09/21/15 and they can't guarantee when will I get my check after they send since it is postal office system after today. I called back to find out what is the check # that accounting have cut? Then she said no check was cut yet. I'll get an email tonight to document it. They had my money for 6 months and failed to deliver the merchandise. Then they hold my money for additional 3 months after my cancellation. And they can't sent it overnight to guarantee the safe refund? Are they allowed to do business this way? Why no one did any investigation and shut them down? They are merely getting our money and make an interest on them and not have to even have any merchandise to just have few people stay on line and taking complaint. This business deserve an audit and investigation! Did any government agency monitor this type of business? Since it is bullion and money involved...

Desired Settlement: I want my money and the interest owed for the last 9 months.

Business Response:  Ms. ****’s refund check # *****, in the amount of Forty-Two Thousand Dive hundred and ten ($42,510.00) Dollars & 00/100’s was issued and mailed on 09/21/15.

11/5/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered some silver bars on line on May 15th, 2015. I instantly received an email that said my order was expected to ship this week but due to high demands, yada yada yada that my order was rescheduled to ship on Aug 31 and if that wasn't satisfactory I could sell my order back to them any time. That would be at a 30% discount of course. Waited the 10 weeks. Got another email. Still couldn't fill the order and in 4 weeks I could get a full refund if I wanted one & of course I could always sell it back if desired. Four weeks came, no word. Called them and cancelled the order. Asked for a refund, which they said was no problem. Asked when I could expect a check. Lady said it could take up to 4 weeks 'cause they had to sell my position and that takes time. Total BULL. They may have used my money to open a position of there own but I know it takes a lot more than just a name and a mailing address to open any kind of position in anything. It's October 8th now & I still haven't got my money back. These guys are crooks!!!!!!!!!!!!!!

Desired Settlement: Immediate refund!!!!

Business Response: Mr. *****'s refund in the amount of Five Thousand Three Hundred Forty-Nine ($5349.00) Dollars & 00/100's, check #***** was issued and mailed on 10/27/15.

11/5/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On April 20th I placed an order (order #*****) totalling $3,400 for 200 ounces of silver. At that time it was stated that there was a 10 week lead time to receive the product. I received an email stating that due to "unprecedented high volume of orders" it would be delayed 30 days. After the 30 days I called customer service. The price of silver had dropped and after talking to customer service and being assured they were catching up on orders I re-purchased the order at the lower rate which became order number ***** (223 ounces of silver)on June 23, 2015. Feeling comfortable that they were catching up on orders and "should not be a problem delivering in the time frame" I placed a second order (Order number ******) for 300 ounces of silver totaling $4,899.00 on August 15, 2015 . On October 16th I received an email that order #***** was delayed another 30 days and on October 23rd I received an email that order ****** was delayed another 30 days. I called customer service on October 26th, she looked at the order and said that it probably would 1-2 weeks past the 30 days that it is already postponed. All due still to "unprecedented order volume". After this many months it is still unprecedented?? In addition I called and posed as a potential customer to place an order of 500 ounces. The response I received is that there is a standard 10 week lead time but they were almost caught up on their orders and should not be a problem shipping in that time window. Amazing how much more confident they are if you are a potential customer, not one that they already have your money and are sitting on it.

Desired Settlement: I want either an immediate refund of my two orders totaling $8,299.00 or immediate delivery of the two orders totaling 523 ounces of silver.

Business Response:

Mr. ********'s first delivery date was for 10/16/15, for which he received a 30 day delay notice (the possibility for which he agreed to at the time of purchase - 07/28/15 date of good funds) which puts his new and final ship date on 11/16/15.  Mr. ********'s shipment will be delivered in accordance with the terms of the contract and WILL ship on or before 11/16/15.

According to the contract entered into by both Mr. ******** and NWTM, we are still within the estimated shipping window. 

 

11/5/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed my order #***** on 07/17/2015, for 10, 5oz bars of silver. The total was $792.00. At first they said that it would ship in a few days, a few days later I get an email saying it would not ship til the end of August. At the end of August, I get an email telling me it would not ship till the end of September. I emailed them and asked for a refund and got no response, so I waited. Now at the end of September, I get an email telling me it wont ship until the end of October. I have emailed and called and asked for a refund and they never bother to even reply. It just seems like they are hoping I will forget about it so they can keep the money and not deliver my items. I have ordered silver from other dealers and it is always shipped within days. I have never even heard of any place taking several months to fill an order.

Desired Settlement: I just want either the items I paid for or a refund soon.

Business Response: Mr. ******* qualified for a refund on 10/27/15.  His account has been closed and the refund initiated. CHECK # *****, in the amount of Seven Hundred Eighty-Seven ($787.00) & 00/100's was issued and mailed on 10/28/15.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********** *******

11/5/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 90 silver bars from Northwest Territorial Mint July 27, 2015 and as of October 16, 2015 have yet to receive my order and yet paid them $7635.00 which posted as of July 30, 2015. When I received the order confirmation it indicated a delivery window of October 14-16. Upon my initial inquiry as to why it takes so long to receive my silver, I was told that a window on their webpage indicated such a long delivery time, however, nothing in the order confirmation corresponded with their statement, despite their "assurance". Moreover, the confirmation stated that if they could not make that delivery window I would receive an email indicating as much. I never received such an email and only when I called to complain after the window had closed did they respond that " the emails were going out tonight". The have had over $7500 of my money for two and a half months and now they are telling me that it will be another month before I receive my order, and I have little faith now that they won't delay it again after these next 30 days. There seems to be something shady going on with this company. They rely on "the conditions you agreed to when you made the purchase" as their basis for not sending me the silver I've paid for, despite such conditions not being made clear prior to making a purchase, and noticing you of their practices only after making the purchase, and then you are only entitled to a refund at a loss...hence the shadiness of their business practices. Had I been aware of their practices I could have elected not to purchase from them; indeed silver dropped below my purchase price during the last 75 days that they've had my money and I could have purchased the same amount for less, or even more silver for the same amount, but was prevented from doing so because my money was tied up with them.

Desired Settlement: I want them to ship me my silver bars IMMEDIATELY.

Business Response: Mr. ****'s purchase shipped on 10/20/15 - Tracking #**************.  I have attempted to contact the customer to confirm receipt and delivery of items in satisfactory order, however, the phone rings a few time and then reverts to a rapid busy.  There is no way to leave a message.

11/4/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This company advertises they ship their product promptly after payment has received and cleared their institution. Then they send you a email that stated it will be sent in October 19 thru 23. This is 60 days plus after they have received payment. Now when I contact them they claim they have another 30 days to ship my purchased product. They have false advertising when they " ship promptly" never advertising it is 60 day out . Then when they do not meet that date they throw in the 30 day criteria. This company should be put on a watch list and caution those who purchase product that they are extremely slow in providing the client their product. I ordered the product on Aug 3 it is now Oct 23 and they still report they need another 30 days. They are using my money interest free and I still do not have my purchased product. The BBB rating should be F minus after reading the complaints in your system and the others I have found on the internet. Extremely poor service with this company. This is a on going complaint with this company. They should be required to disclose up front in bold letters "will send your purchase no sooner than 60 days and may take up to when every we want, thanks for letting us work off your money for free"

Desired Settlement: I want my order sent immediately not another 30 day excuse while they work off my money for free. Or reimburse me at 18.00dollars per oz of silver I purchased,

Business Response: Mr. ******' purchase was shipped 10/26/15. Tracking # **************.

Consumer Response:
Complaint: ********

I am rejecting this response because: Yes they did ship the product on the day they said and I have received my order. I am sure they shipped it asap since I submitted a complaint and they acted quickly to avoid poor marks by BBB.  However, this company should be required to be truthful and up front with how long it will take to complete a purchasers order. THEY HAVE DECEPTIVE PRACTICES. Retailers should be required to give an accurate time of shipment (or at least with in 2-3 days) at time of purchase, before you submit a order and make a commitment.  not after you purchase the product then hide it in a long drawn out agreement, or send  a email that it will be 2 months after your original purchase they will "possibly" ship your order. Deceptive Deceptive Deceptive!!! they are working off my money free of interest or penalties. I have sent out on social media how long it took them to complete my order, an encourage those I know to stay clear of this company.

Sincerely,

***** ******

11/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am owed $9997 and change for an ordered placed (#*****). They failed to deliver the bullion therefore a refund is required. This order was placed and paid for in full on May, 5, 2015. It is now October 5th, 2015, now five months later with no refund. I just called today to talk with the bullion manager Paula, who gave me a different story than the last person I talked to. I am being strung along and stolen from. I will be suing them for the full amount plus interest, damages, and legal fees for an estimated $27,586.87 which will be filed on October 9th, 2015 in civil court in the city of Federal Way. I have also forwarded all relevant documentation to the prosecuting attorney's office in Federal Way. I will also be contacting all the local news companies (as this is what I do for a living) to make all aware of such business practices.

Desired Settlement: Refund of full amount I paid them by end of business day Thursday, October 8, 2015.

Business Response: Mr. **********’s refund check # ***** in the amount of Nine Thousand Nine Hundred Ninety-Seven ($9,997.16) Dollars & 16/100’s was issued and mailed on 10/19 and it cleared our bank on 10/27/15.

Consumer Response:  I have finally received and cleared the refund.  Was this a satisfactory conclusion; no.
I will never do business with N.W. Mint again.  My purchase was on May 8th, 2015.  The refund money was finally back in my possession October 29, 2015.  That is a few days shy of 6 months!  Again; 6 (six) months!!!
I have asked for and have never been given a policy stating this amount of time is inside their policy.  Only after repeated calls did I finally get a check. 
If this is 'par for the course' purchasing bullion then it should be clearly communicated to the customer.  I can think of no business individually or a business vertical where paying said business any amount of money is OK to both; A. Not provide the product or service, and B. Not refund the money; for SIX MONTHS!
Was this resolved to my satisfaction; NO.  A refund by the end of July or at most end of August would have been satisfactory. 
I am not in the business of loaning money at 0%.  Which is exactly what this transaction ended up being.

11/3/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered some silver from these guys, sent a check, which they cashed and on April 24, 2015 sent me an e-mail saying that order# ***** would take 2 months to fulfill. On 17 July, 2015 I received another e-mail stating that it would take an additional 30 days to get my silver, and the order would ship by AUG. 15, 2015. When that deadline came and went I called them and was informed that it would take another 1-2 months to send my silver. I told them I wanted a total refund instead and they told me it would take another 30 days to get my 1679.00$ back. After waiting another 30 days, and not getting my money back, I called again, and was told that they tried to send it to my credit card--(which is suspicious as I sent them a check) but was told they would send me a check in about a week or so, and I would be notified by e-mail when the check was sent. Today is OCT 20, 2015 and I still don't have my money back. I don't believe they have any intention of refunding my money, as I don't believe they had any intention of sending me my silver order in the first place. It is pointless to contact them again as they will just say wait some more, as I have been doing now for 6 months. And after reading some of the complaints about this so-called business, I am not alone.

Desired Settlement: Full refund--without delay

Business Response: Mr. ********'s refund check in the amount of One Thousand Six Hundred Seventy-Nine ($1,679.00) Dollars & 00/100's, check #*****, was issued and mailed on 10/27/15.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********

10/31/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order with Northwest Territorial Mint on 15 July 2015, I was supposed to receive my order by the end of September 2015. I received an email 25 September 2015 stating I would receive my order no later than 26 October 2015. Now I'm being told it will be at least 3-5 weeks longer. I have read hundreds of reviews of Northwest Territorial Mint stating the exact problem that I'm having. I do not trust that they will deliver my order, and I'm afraid that if I cancel that I won't receive my refund for months.

Desired Settlement: I want my order to be delivered ASAP, and for Northwest Territorial Mint to be more honest and upfront about delivery times.

Business Response: I spoke with Mr. ****** today.  The confusion lay with the notation on his account *CALL FOR PICK-UP / NO DELIVERY*.  While we do not have his bullion order at this location that is convenient for him to pick-up, we did have it available to ship from another facility.  He is happy to receive the shipment at his home.  Mr. ******** purchase will ship today.  We will await his receipt and his confirmation that his purchase is in good order.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

10/31/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On MAY 29, 2015 we ordered 1,000 ounces of silver for $17,360.00 from NW Mint. We were told it would take 8 to 10 weeks for our order to arrive. It did not arrive. They said we had to wait an additional 30 days and if it still didn,t arrive we would be able to get a full refund according to our contract, It didn,t arrive. We asked for a full refund, They said the refund would take 4 to 6 weeks. They sent an email saying they would send a check on the 30th of Oct. We are concerned now that they will have another excuse not to send it and five months will have passed.

Desired Settlement: We would like to have our refund as soon as possible!

Business Response:

Ms. ****** refund check # *****, in the amount of Seventeen Thousand Three Hundred Sixty ($17,360.00) Dollars & 00/100’s has issued and is scheduled to be mailed on 10/30/15, in accordance with the terms of the contract in place between Ms. **** and NWTM.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****

10/31/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed 4 orders with Northwest Territorial Mint and submitted payment within 24 hours. 1st order placed 5/9/15; 2nd order 6/3/15; 3rd order 6/5/15; 4th order 7/17/15. Shipment was supposed to be within 8-10 weeks. I still do not have the 1st order and it's been 5 months. I have requested a refund a month ago for the 1st order --- still no refund and they said to wait another 2-3 weeks. Today (9/29/15) I requested the 2nd & 3rd orders to be refunded. They say 4-6 weeks for refunds. This is borderline criminal to keep someone's money for 5-6 months and when I call customer service they tell me there is nothing I can do about it. They insist on payment within 72 hours and refuse to cancel/refund your money until you have waited 4 months and then tell you to wait another 4-6 weeks to get the money. There is something terribly wrong when trying to do business with this company.

Desired Settlement: Get Northwest Territorial Mint to honor refunds in a timely manner or actually ship the silver bullion that was ordered as promised when the order was placed. There is no reason for a decent company to keep your money for 6-8 months without some way to resolve the issue in a timely manner. I want my money back in a timely manner.

Business Response: Ms. ******** first refund check # *****, in the amount of Five Thousand One Hundred Twenty-One ($5,121.00) Dollars & 00/100’s was issued and mailed on 10/09/15; her remaining refunds in the amount of Three Thousand Three Hundred and Twenty ($3,320.00) Dollars & 00/100’s and Four Thousand Ninety-Two ($4,092.00) Dollars & 00/100’s are scheduled to issued and be mailed on 11/10/2015, in accordance with the contract in place between Ms. ****** and NWTM.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have received the check for $5121.00.  This response does not address the timeliness of these refunds nor why it takes better than 6 weeks to process a refund when the company insists on their money within 72 hours.  When I receive the other refunds for $4092.00 and $3320.00 and actually receive the final shipment of 200 1-ounce rounds (the 1 shipment I did not cancel) then I will consider this matter resolved.   I still feel the timeliness (6-months to finally fulfill an order) is not truthful on their website which states 8-10 weeks for shipment and a possible extra 30 days if needed.  My orders were placed starting May 9, 2015; June 3 and June 5, 2015; and last order July 17, 2015.  Note that my first refund check arrived Oct 19, 2015 and the next 2 refunds will not arrive until after Nov 10, 2015.   May to October is 6 months --- nowhere on their website is this stated or even indicated.  That is fraudulent advertising or at the very least very deceptive and I feel it should be corrected for other possible consumers so future consumers won't get caught up the fiasco I have endured. 

Sincerely,
***** ******

10/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I requested a refund via phone from Northwest Territorial Mint (NWTM) on October 20, 2015. I spoke with Ms. Erin R*******, Bullion Manager, NWTM. As of that date, NWTM had been holding my funds ($848.50) for 117 days and was not able to deliver a simple order of five 10 ounce silver bars. I had to call again and specifically request an email that would confirm in writing my request for a refund. The email states that I will receive a refund in four to six weeks; however, when I asked Ms. R******* she said that she could not guarantee that timeframe and that it would probably take much longer. She said she had no control over the refund process and that it was totally dependent on the NWTM accounting department. I simply want to know when I will receive a refund. The answer cannot be “sometime in the future” especially when not one single thing this company has told me so far has come to fruition. NWTM is in material breach of contract.

Desired Settlement: Refund as soon as possible and certainly not beyond the four to six week timeframe provided in the email. Nothing this company has advertised or told me so far has proven true so I have great concern about NWTM's actual intent to provide a refund. NWTM is in material breach of contract.

Business Response: Mr. ********’s combined refund check #*****, in the amount of $9,918.50 ($9070.00 Claim ID# ******** & $848.50 THIS most recent complaint) was issued and mailed on 10/27/2015.

Consumer Response:
Complaint: ********

I am rejecting this response because nothing Northwest Territorial Mint (NWTM) has told me thus far has been true.  If and when I receive a check from NWTM, I deposit the check, and they are in fact good funds, only at that time will I be able to accept the response. 

Sincerely,

*********** *******

10/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered silver in June and wrote them a check (cashed) on June 17, 2015. Here it is October 26, 2015 and still no silver. I called today and was told it was in for delivery next week but I've been lied to so many times I don't believe it. I asked for my money back but was told that would take 4 to 6 weeks. All I want is the silver for which I paid.

Desired Settlement: Immediate shipment!!

Business Response:

Mr. ********* order should ship within one week as discussed with Samantha B. of our bullion customer service department yesterday.  A refund would cause an additional delay of 4-6 week in processing.  We are happy to do either: (1) Process a refund or (2) ship his silver, as intended.  At the time of the discussion with Samantha B., he seemed willing to wait the few additional days in order to receive his product.

 

Unless Mr. ******* instructs us to process a refund (which carries with it an additional 4-6 week delay), we will ship his purchase as scheduled.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They have promised several times before and have never followed through.  These people are liars and if the shipment arrives I will be very happy (but not with them).  I have had to call, get angry and complain to you to get action.  This is not how I like to do business.

Sincerely,

******* *******

10/28/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered $1242.00 of silver bullion on July 16, 2015. Received email from nwmint 9/2/15 stating they were unable to fulfill my order until October, 2015. Today I received an email, (Oct. 2), that they are still unable to fill my order and stated it would now occur on Nov.2, 2015. At this time I am asking for a complete refund of my purchase price of $1242.00

Business Response: Mr. *****’s order was shipped on 10/19/2015 and was received in satisfactory order by the customer, per our telephone conversation of 2:07 pm on October 23, 2015.

Consumer Response:


Complaint: ********

I am rejecting this response because:

Not consumer friendly, unable to explain specifics of a 3 month delay in fulfilling order.

NWT was able to utilize my monies in any way they wanted for 3 months.

Sincerely,

***** *****

10/27/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Company took 3200 in money for Silver in February it is now October. Did not deliver told me they would refund for 3 months now and will not send out a check.

Desired Settlement: REFUND OF MY PURCHASE PRICE.

Business Response: Mr. ******* refund check # *****, in the amount of Three Thousand Two Hundred Eighty-two ($3,282.00) Dollars & 00/100’s was mailed on 10/02/2015.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****

9/30/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My Order#*****. Trade #***** I purchased silver from NWTM and received an email confirmation that the check I sent was received on March 27th 2015. Total $1862.42 The agreement when I initially purchased was that NWTM would hold shipment for 7 to 10 days to clear the check. The email on May 7th stated that there would be a delay in shipping until Jun 8th to Jun 12th. An email would be sent with tracking information. On Jun 12th without getting notice from NWTM I called to find out that there is another delay, and in the "after sale agreement " it states they have another 30 days before they have to give you a full refund. After that delay on July 23th with no notice from NWTM I sead Email to cancel order " An email will be sent to you in approximately 4-6 weeks advising of the mailing of your check." That looks like another delay to me.

Desired Settlement: I want this company to send me my refund of $1862.42 as soon as possible. They said they would send my refund in about 4-6 weeks and it has been over 7 weeks.

Business Response: Mr. ***** refund check #13526 for Order#***** in the amount of One Thousand, Eight Hundred Sixty-Two ($1,862.42) Dollars & 42/100's was cut and mailed today, 09/21/2015.

9/29/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order on April 7th 2015 for $1770.00. When I received my payment confirmation email on April 14, 2015, it stated that an estimated ship date would be June 29th-July 3rd.On the evening of July 3rd I received another email stating that they are running behind and it would be another 30 days and my order would ship no later than August 3rd, 2015. Well, that day came and went with no email or communication. I called on August 6th, 2015 and was told that since they could not complete my order I was due a full refund and that it would take 3-4 weeks to process the refund. I called back on Sep 3rd,2015 after not receiving my refund, and asked what the problem was this time and was told that I should have been told it would take 5 to 6 weeks for a refund. At this point I am incredulous that this business is still in business. Anyway I was told that I would receive an email stating when my check would be mailed out. Well that evening I did receive an email stating my check would be mailed on Sept 11, 2015. After waiting another week I sent another email asking if it had been mailed. The email response I received was and I quote “ I checked with our accounting department again for you and they do apologize that it was not sent but it will now not be mailed until Sept 25, 2015”. IT HAS NOW BEEN OVER 5 MONTHS SINCE MY INITIAL ORDER. I WANT MY MONEY SENT BACK NOW!!!!! Desired Settlement: REFUND THE MONEY THAT I HAVE BEEN TOLD IS COMING, NOW!!!!

Desired Settlement: REFUND THE MONEY THAT I HAVE BEEN TOLD IS COMING, NOW!!!!

Business Response: Ms. ****** refund check #*****, for order #***** in the amount of One Thousand Seven Hundred Seventy ($1,770.00) Dollars & 00/100's has been cut and mailed today, 09/211/2015.

9/22/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 8/11/2015 I placed an order through their website for 4 different silver bullion products, totaling 155 ounces and the total was $2525.45. I mailed a personal check which they acknowledged receipt of with an email on 8/17/2015. They explained that there is a 10 hold to ensure cleared funds. On 8/28/2015 I received an email that the funds have been cleared and that the order was now paid for in full. The same email indicated that the estimated shipping date for the products I ordered would be 11/2/2015-11/6/2015. This would put delivery at over 60 days past cleared funds. On 8/28/2015 I called and spoke with the bullion manager, Erin R******* who told me that I should have been informed of the long lead time. I explained that I had not and that had I known of the lead time, I would not have made the purchase. She offered to buy back my order at a substantially lower price, which I refused. I called back a few minutes later and talked with Diane, another bullion rep. She mentioned that my call was the second customer that day with no notice of delayed shipping but is unable to do anything about it.

Desired Settlement: My desired outcome is either IMMEDIATE delivery of ordered items or IMMEDIATE refund of the full purchase price of $2525.45

Business Response:

Our detailed Initial Response to this fraudulent BBB complaint is attached.


Maura R*********, Executive Assistant
B Ross H*****, CEO
NORTHWEST TERRITORIAL MINT

Mr. ***** admits to purchasing bullion from us online on 08/11/2015;

In the check-out process he was required to confirm that he had read the “buying bullion” policies prior to completing his transaction;

‘PRODUCT INFORMATION’ https://bullion.nwtmint.com/buyingbullion.php is what we ask customers to review before they lock in pricing. If they are purchasing online they have to check a box saying that they have read, understand and agree to the terms – if they are on the phone we ask if they have and won’t move forward if they say they have not;

Under each product’s order confirmation page, prior to purchase, the following language appears:

“We ship within 8-10 weeks of good funds… Please note that we must receive payment in full before we ship your product.”

Within these sections of our policies, it states clearly that (1) expected delivery time is between 8-10 weeks from the receipt of payment and (2) there is a ten (10) day hold on all personal or business checks;

Mr. ***** admits to mailing a check for the purchase amount of $2525.45 on 08/17/2015;

Mr. ***** admits to receiving an email stating his funds were cleared on 08/28/2015;

In his complaint filed with the BBB on 08/31/2015 (3 days after his funds cleared), Mr. ***** has made false statements to wit:

1.       misrepresenting  policies conveyed by NWTM Bullion Manager, Erin R*******, “should have been informed” was actually “you were informed” prior to your online purchase; and

2.       misrepresenting the policies conveyed by NWTM Vault Manager, Diane E*****, in that his order was not yet due to be shipped and no notice of delayed shipping was applicable to the order 72 hours after cleared funds.

Mr. ***** knew at the time of purchase:

1.       Funds would clear ten (10) days from receipt to clear based on his method of payment;

2.       Our shipment window for his purchase was between eight to ten (8-10) weeks from cleared funds; and

3.       He was entering into a legally binding contract with Northwest Territorial Mint;

At the time of Mr. ****** complaint to the BBB, he knew:

1.       The price of silver has dropped since his initial purchase on 08/11/2015;

2.       His BBB complaint is unfounded under the terms of the contract;

3.       His BBB complaint is a frivolous attempt to breach his contract after the price of silver dropped; and

4.       His BBB complaint includes proof of his attempt to profiteer in his own Customer’s Statement of the Problem, wherein he refuses to accept the buy-back terms he agreed to at the time of purchase (at the current (i.e., reduced) market price.

Mr. ****** Desired Settlement terms are in conflict with the binding contract in existence between ****** ***** and NWTM, to wit:

1.       He continues to refuse the terms of our buy-back clause (at the current market price of silver);

2.       He is not entitled to an IMMEDIATE refund of the full purchase price; and

3.       He is not entitled to IMMEDIATE shipping.

Therefore, his order will be shipped under the terms of the contract or refunded at the current market price.

Further, inasmuch as Mr. ***** knows his complaint is excessively premature under the terms of the contract in existence between himself and NWTM, we request that it be removed in its entirety from our BBB record and he be admonished for attempting to file a false BBB claim.

Consumer Response:  
Complaint: ********

I am rejecting this response because:

Response 9/14/2015

NWTM:

Mr. ***** admits to purchasing bullion from us online on 08/11/2015;

In the check-out process he was required to confirm that he had read the “buying bullion” policies prior to completing his transaction;

‘PRODUCT INFORMATION’ https://bullion.nwtmint.com/buyingbullion.php is what we ask customers to review before they lock in pricing. If they are purchasing online they have to check a box saying that they have read, understand and agree to the terms – if they are on the phone we ask if they have and won’t move forward if they say they have not;

*****:

The above information provided from NWTM states that there is a ten day hold on purchases made by personal check.  Under part two, section 10 Shipping time, NWTM states that orders ship promptly after proper payment.

NWTM:

Within these sections of our policies, it states clearly that (1) expected delivery time is between 8-10 weeks from the receipt of payment and (2) there is a ten (10) day hold on all personal or business checks;

*****:

There is no indication that delivery is 8-10 weeks in these sections as NWTM claims.

NWTM:

In his complaint filed with the BBB on 08/31/2015 (3 days after his funds cleared), Mr. ***** has made false statements to wit:

1.       misrepresenting  policies conveyed by NWTM Bullion Manager, Erin R*******, “should have been informed” was actually “you were informed” prior to your online purchase; and

2.       misrepresenting the policies conveyed by NWTM Vault Manager, Diane E*****, in that his order was not yet due to be shipped and no notice of delayed shipping was applicable to the order 72 hours after cleared funds.

*****:

A recorded call would resolve this he said/she said. I stand by my statement as true.

NWTM: / *****:

Mr. ***** knew at the time of purchase:

1.       Funds would clear ten (10) days from receipt to clear based on his method of payment; TRUE

2.       Our shipment window for his purchase was between eight to ten (8-10) weeks from cleared funds; and NOT CLEAR ON THEIR WEBSITE

3.       He was entering into a legally binding contract with Northwest Territorial Mint; TRUE

At the time of Mr. ****** complaint to the BBB, he knew:

1.       The price of silver has dropped since his initial purchase on 08/11/2015; NOT SURE WHY THIS IS RELEVANT.

2.       His BBB complaint is unfounded under the terms of the contract; CONTRACT TERMS STATE PRODUCT WILL SHIP PROMPTLY.

3.       His BBB complaint is a frivolous attempt to breach his contract after the price of silver dropped; and ***SEE BELOW

4.       His BBB complaint includes proof of his attempt to profiteer in his own Customer’s Statement of the Problem, wherein he refuses to accept the buy-back terms he agreed to at the time of purchase (at the current (i.e., reduced) market price.***SEE BELOW

Mr. ****** Desired Settlement terms are in conflict with the binding contract in existence between ****** ***** and NWTM, to wit:

1.       He continues to refuse the terms of our buy-back clause (at the current market price of silver); Why would I sell at a loss?

2.       He is not entitled to an IMMEDIATE refund of the full purchase price; and

3.       He is not entitled to IMMEDIATE shipping.

 

*****:

I am asserting that NWTM is engaging in deceptive marketing and business practices and cannot deliver the products it has sold to me.  I have paid for the product with good and cleared funds.  NWTM’s own policy states that products will ship promptly after cleared funds.  I assert that 12 weeks after cleared funds (NWTM’s estimated delivery) is not considered “prompt delivery” in any industry.

I also believe that my claim has merit and substantiation as evidenced by the 142 other BBB claims against this company in the past 12 months.

I extended an offer to NWTM to cancel my order and refund my money if they cannot produce the product or delivery the product promptly.  Neither of which they are intending to do.  It is my contention that NWTM is deceiving customers and cannot deliver the product.



Sincerely,

****** *****

Business Response: Mr. *****' funds cleared the bank on 08/28/15.  We are within the published/acknowledged ship date (i.e., not yet late).  Mr. *****' assertions that his refund is "12 weeks" late is incorrect.  12 weeks from 08/28/2015 would be at the end of November.  Mr. ***** needs to inform us which option he wants as a remedy.  Does he want his product shipped or does he want a refund?  He needs to choose one option and be prepared to anticipate shipment (of the product or the refund) in the time frame agreed to in the contract between himself and NWTM, that he acknowledged as read and understood at the time of purchase.

Consumer Response:  
Complaint: ********

I am rejecting this response because:

If NWTM can ship my complete order immediately, I will accept delivery.  If they cannot ship my complete order immediately I will accept a full refund of $2525.45.

Sincerely,

****** *****

9/22/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: ordered silver was told 30 days,waited 30 days was sent a letter stating it would be 30 days more. called and requested a refund. was told couple hours. now being told 3 to 4 weeks. I sent an e-mail 8/21/15 asking for a refund!

Desired Settlement: refund at 8/21/15 silver prices

Business Response: Mr. ********* order was bought back at the current market price on 08/21/2015 which represented a loss to him for the balance of $1,530.00.  He was advised of a 4 week time-frame for the refund. His refund check is scheduled to issue the week of 09/21/2015.

9/22/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On February 7, 2015 I placed an order (Order #*****/Trade #*****) for 300 ounces of silver totaling $5,277.00. On February 16, 2015 I received an email stating my check for $5,277.00 had been received and processed on Feb. 13th. This email gave an estimated shipping timeframe of April 27th-May 1st. On May 1, 2015 I received an email stating that there had been a delay in my order and it would ship NO LATER THAN June 1, 2015. On June 2, 2015 I spoke to Kim N*** by telephone and she also sent me an email. She informed me on the phone my order should ship within the next four weeks and because of the delay she would add 1 free ounce of silver to my order. She also informed me by phone and email that I could request a full refund of my monies at any time since they had not shipped my order by June 1, 2015. On July 7, 2015 I spoke to Sammy by telephone and attempted to speak with Kim N*** by telephone. After waiting on hold for Kim for over 22 minutes I hung up and sent her an email. My email requested a prompt processing of a full refund ($5,277.00). On July 8, 2015 Kim N*** replied to my email stating I should receive my full refund within 4-6 weeks. On Aug 4, 2015 I sent Kim N*** an email stating I had not received my refund and reminded her that Aug. 18, 2015 would make 6 weeks. Should I not receive my refund by Aug. 18th I would expect to be compensated for the entire time NWT Mint held my funds, did not fulfill my order, and did not process my refund request. On Aug. 6, 2015 Kim N*** sent me an email stating my refund will be mailed on Aug. 14th. On Aug. 23, 2015 I emailed Kim N*** reminding her that my refund had not been processed and/or my order had not been fulfilled. At that point it had been over 6 weeks since my refund request and over 6 months since I placed my order. On Aug. 25, 2015 Kim N*** replied to email stating that the accounting department is working to get caught up. Once again NWT Mint failed to fulfill their own promises.

Desired Settlement: Full Refund of $5,277 plus compensation for the entire period of time Northwest Territorial Mint has held my funds and failed/refused to fulfill my order and failed/refused to process my refund request. I firmly believe almost 7 months is more than enough time to fulfill my order and more than 8 weeks is plenty of time to send me a refund. Each time I placed my request (order and refund) I patiently waited while hoping they would deliver on their promises. Unfortunately, they did not and I'm left filing this compliant. If they are the reputable firm they claim to be, I expect an immediate processing of my refund request and compensation for the time period my funds were wrongfully held.

Business Response: Mr. ******** refund check in the amount of $5,277.00 was issued and mailed on 09/11/15.

9/22/2015 Delivery Issues | Complaint Details Unavailable
9/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: NT failed to deliver product in guaranteed time. Failed to deliver after an extension. Failed to refund money as was guaranteed contractually. States failure to deliver and refund as a production matter. Refund has nothing to do with production. As it seems, this is a very common practice. I believe this company is using my money and others for personal gain and delaying repayment for maximizing their financial investments with no intention of ever fulfilling their delivery.

Desired Settlement: Refund and a penalty on the company.

Business Response: Mr. ******** refund check #*****, in the amount of Three Thousand Five Hundred and Seventy Six ($3,576.00) & 00/100's, was issued and mailed on 08/31/2015.

9/22/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On January 1, 2015, I ordered 20 silver bars @$85.25 (Order #*****) via e-mail, and sent them check #**** ITAO $1,705.00. Said check cleared my account on Jan. 8. I received a confirmation of this Order via e-mail on Jan. 1, 2015. It was due to ship on March 20, but on March 27 I received a Delay Notification. The new date was April 27th. However, I later received a 2nd Delay Notification. This time I decided 5 months was long enough to wait so I began pursuing a refund. My first attempts to contact them by phone told me to enter my "Pass code" which I did not have. I contacted them via their live chat line and was given a number to customer service and on May 18 made my request for a refund giving them my current mailing address. Finally (after several more phone calls and e-mail) I received an e-mail Aug. 7 that Transaction #***** had been completed and payment mailed. However, as of August 24 I have yet to receive it!! I contacted them today and after being on hold 12 minutes, was told that IF the check had not cleared, they would issue me a replacement check. Somehow I don't believe them!!

Desired Settlement: A full refund of my $1,705.00 plus interest for the 8 months that they have had the free use of my money. Actually I feel that Northwest Territorial Mint engages in Deceptive Trade Practices and I an really entitled to recover 3 times the amount of my original transaction!

Business Response: Mr. ********** refund check was sent on 08/07; we were notified on 08/24/15 that he had not received it.  A reissue request was sent to accounting that day.  A stop payment was issued on the original check.  Mr. ********** replacement check was reissued and mailed on 09/11/15.

Business Response: Mr. ******** deposited the original check that cleared our bank on 08/31/15, before the stop payment could take effect.  The second check that was cut today has been pulled and destroyed.  This order is now closed.

9/22/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for silver on May 19, 2015. After I placer the order they said delivery would be the week of July 21. Two weeks prior to thr first deliovery date they changer it on thr web site to August 24. August 24 ncame and went so I called them on thr 25 of August and they tell me an additiional 6 weeks to delivery or I could get my money back but this also would take six weeks, . I don't understand this because it took them all of five minuites to take my money. I paid with a debit card. These people are very unprofessional and very dishonest. I would very much like to resolve this in a timely manner, not six weeks. this company obviously has no concept of "timely manner." I would suggest anyone reading this do not do business with these crooks.

Desired Settlement: My desired out come would be for them to double my order at no additional cost considering the agrivation they have caused but I will seetle for what they owe as long as it gets here quick. NOT SIX WEEKS!!!!! I will post a complaint atleast twice a week until I get what they owe me.

Business Response: Mr. ******* order was shipped on 09/02/15 and delivered on 09/11/15 at 11:11 AM.

9/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My order date was 3/10/2015 and my sales order # is *****. I ordered 600 silver 1oz rounds from their mint, and sent them a check for $9876.00. They deposited my check in their bank account on 3/16/2015. I canceled my order on July 7, 2015 due to not having a shipping date yet and seeing that they have a pattern of not delivering their product. Apparently Northwest Territorial Mint is using their customers money without compensating them for using it. They said my full refund would be sent to me in 4-6 weeks. I still have not received my refund.

Desired Settlement: Full refund of my money, without delay.

Business Response: Mr. ***** refund check # *****, in the amount of Nine Thousand Eight Hundred and seventy six ($9,876.00) & 00/100's was issued and mailed on 08/29/2015.

9/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: During February of 2015 I ordered silver bars in the amount of $1812. from Northwest Territorial Mint. I was told delivery would be in 4-6 weeks. After six weeks I called and was told they would delivery in 2-3 weeks. On June 5, 2015 I still had not received my order and called to cancel. I was told I would receive a check in 4-5 weeks. After 5 weeks I again called and was told the check would be sent in two weeks. On August 31, 2015 I again called and was told the check would be sent the following week. It is now Sept. 12, 2015 and I still have not received my check. This company has had my payment of $1,812 for seven months and are either unable or unwilling, after several promises to do so, to send me my refund.

Desired Settlement: All is want is my refund of $1,812 for goods they can not deliver.

Business Response: Mr. ********** refund check #***** in the amount of One Thousand Eight Hundred and Twelve ($1,812.00) Dollars & 00/100's was issued and mailed on 09/14/15.

9/21/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order with NWTMint on April 9, 2015 for 500 ounces of Stagecoach Silver 1 Ounce bars. The order was paid for in full and they verified receipt of the $8,470.00 on April 14th, 2015. They provided an estimated shipping window of June 22nd, 2015. Notification was sent on June 26th, 2015 that my shipment was delayed until July 27th, 2015. That date came and went. Called NWTMint on July 30th and was told my shipment would be sent out in about 2 or 3 weeks. Again, that time has come and gone and no notice of shipment. Is it not fraud to offer something for sale and take consideration (money) in exchange when the product is non-existent?

Desired Settlement: I want my silver that i bought and paid for delivered. If NWTM wants their payments up front, they should be capable of delivering what they are offering for sale.

Business Response: Mr. ******* order will ship this week. When the delivery truck picks up his product from our facility, he will receive an email with his tracking number.

Regards,
Amelia 

Consumer Response:  
Complaint: ********

I am rejecting this response because:

Today is September 7th, 2015. I am still awaiting my order. I would like to ensure there are no issues with this order before closing this complaint.

Sincerely,

***** *****

Business Response: Mr. ******* order was split into two separate boxes, per immigration requirements. 1 was successfully received on 09/10/2015 at 1:15 pm (according to the ****); the 2nd box was returned to Dayton from the San Francisco Post Office in error. It was reshipped yesterday, 09/10/2015, **** Tracking # *************.

Consumer Response:  
Complaint: ********

I am rejecting this response because:

On the 2nd of September i received notification that a parcel was being shipped to me via ****. i didn't actually receive confirmation and a tracking number until the 7th. I tried to follow the package online, but it appeared to be stuck in customs and was eventually returned to the sender. NWTMint wasn't sure why this occurred, but assured me the package would be sent out again. Indeed, on the 11th i received a tracking number for my shipment and eagerly awaited finally getting my shipment. Since that time (6 days) however, it has been held in customs AGAIN. Why silver is being held up at the border by customs is unknown to me and unknown to the women at NWTMint i have spoken with. I have called 4 times this week trying to resolve the issue, but finally was told that i need to follow up with ****. I will do so, hopefully i will be able to resolve this, but i'm not willing to close my complaint until my shipment has been received.


Sincerely,

***** *****

9/21/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Northwest Territorial Mint has failed to deliver their product in a timely manner. I was promised a 4-6 week window for delivery. It has been 5 months with no delivery date "in sight". In checking around with other precious metal suppliers ( ** ****, ******* ****** ********* , etc. ) I am realizing I am being lied to by Northwest Terrritorial Mint. They are claiming their suppliers i.e. ** **** is "shut down" and they can't get the coins at this time. When I called ** **** I was told they have the exact product we ordered "on their shelves" and that they never "shut down". Furthermore, when they receive an order, they deliver within 5 working days--not months. I also learned through researching Northwest's business history that Northwest has been sued already in 2008 for this very problem of not delivering within a timely period--a fraudulent business practice. It appears the same dishonest dealings are going on presently with this Company. I am quite surprised that Northwest Territorial Mint is still "in business" after being sued already by Washington State Attorney General. Also, when I inquired about a refund, I was told it would take from 4-6 weeks to get my funds back. One individual posted on the internet that he waited 10 months to receive his refund. It appears, as ******* *********** would say, "There is something rotten in Denmark"!!!

Desired Settlement: Obviously, I would like what I ordered to be delivered ASAP. However, if Northwest can't or won't deliver, I would like a prompt return of my money, with interest. When I say "prompt", I mean via wire transfer, just as I wired my money to Northwest 5 months ago. There should be no excuses.

Business Response: If Mr. ***** wants a refund, he needs to request one (************). Otherwise, we will assume that he wants to wait for delivery of his product. 

Regards,
Amelia 

Consumer Response:  
Complaint: ********

I am rejecting this response because:

  Amelia did not address the “main issue” of complaint—TIMELINESS of delivery and/or TIMELINESS of REFUNDS. From what I’m experiencing and what numerous other customers are expressing, this precious metals company is pulling a fast one on its clientele. NW Territorial Mint does not deliver their products nor do they refund their customers in a timely manner.  It’s like they are holding their customers and their money in a “hostage”  situation.  If we, the customers wait for delivery, we must wait an unconscionable, and unreasonable amount of time.  If we request a refund, we wait months.  Is this not “hostage”?

  The product I ordered is readily available and “in stock” at numerous other precious metal distributors.  Many have a delivery policy of no more than 5 business days.  These other companies also claim to “refund” within 5 business days as a matter of policy.  I feel this company (NW Territorial Mint) has a great deal to answer to a large number of dissatisfied customers.  Two big questions I have are: 1) If NW can’t seem to get the products people are ordering because of a supply problem, why aren’t they switching to a better supplier? 2) Where is our money?? When folks ask for a refund, they are told they will, again, have to wait and wait, and wait.  One customer reported that he had waited 10 months for his refund.

  The terms FRAUD and PONZI SCHEME come to mind as I experience waiting for a delivery that is not forthcoming.  I do ask that the BBB report this apparently fraudulent business to the WASHINGTON STATE ATTORNEY GENERAL who just might recognize NW Territorial Mint as the same company sued in 2008 for the same fraudulent practices.  

  In answer to Amelia: You know what I want. You don’t need to “assume”.  I want the product I ordered—immediately—not a year from now.  OR, I want a refund—immediately—not months from now.  Unless your company has taken your clients’ money and invested it for its own purposes, PONZI-like, I see no reason why these monies cannot be returned, even by bank wire. So when you respond to this letter, please address the “real issues” at hand.  

Thank you,

*** *****
BBB ID ********


Business Response: Mr. ******* order is for a Monster Box of Silver Eagles, that is delayed. Mr. ***** spoke with Wendy on 08/09 and she advised that it should ship within 30 days.  On 09/04/15, Mr. ***** was advised of an additional delay. If he wishes to continue to wait, we will attempt in every way to obtain the unique item requested. If not, we will issue a refund in the amount of $9,105.00 at his request.

Consumer Response:  
Complaint: ********

I am rejecting this response because: Letting you know, the long-awaited order arrived today via *****. It is in perfect shape and much appreciated.  The product is so beautiful that I hate to say this.  But, what should have been readily available took over 6 months to deliver.  Northwest Territorial Mint is, in my opinion, in serious need of changing its delivery procedures, as well as its customer/provider communication. Although I love the product, I will never again order from a company that takes months longer than expected to deliver. Losing repeat business, alone, could seriously cause a business to fail. I thank BBB for assisting in this dispute. It is resolved, but not what I would call satisfactorily.             

Sincerely,

*** *****

9/21/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Company recieved my check in the on May 11, 2015 . The product was supposed to be shipped July 27. I called on July 29 and they said it would be another 30 day wait and then maybe I would get it. I asked for a full refund and they said after another 30 days . I want a full refund now I think they had my money tied up long enough.

Desired Settlement: I would like a full refund

Business Response: When Mr. ********** placed his order with NWTM, he was specifically made aware of the potential for a 30 day delay. If a customer wants to cancel an order before the end of this 30 days, they can but they will be responsible for a liquidation fee and any market loss. These terms have been approved by the Washington Attorney General. If Mr. ************ product has not shipped by the end of the 30 days, he will be eligible for a full refund at that point.

Regards,
Amelia 

Business Response: Respectfully request that we be allowed to reopen this complaint and have it listed as resolved.
Mr. ************ shipment was scheduled to ship on 08/31/2015, but in fact shipped on 08/28/2015 - ahead of schedule and was received today, 09/10/2015, to the customer’s satisfaction.

Consumer Response:  
Complaint: ********

I am rejecting this response because: That is a lie.  It shipped but it did not ship on the date they said as a matter ot fact I called them on the 31 of Aug. and requested a refund . Their reply was that it would ship that day which would be 31 days instead of 30 days which I was entitled to a full refund. On the 31 of Aug I was entitled to a full refund. The company has been in trouble before. The Attorney General of Washington has a web site check it out. Im sure your well aware of it. I can not believe their still in busness.     
Sincerely,

******* **********

9/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order from NWT Mint and on 4/21/15 paid via wire transfer.Order was estimated to deliver 6/22 - 6/26.On 6/26 I received notification that "it is possible your order may take an additional 30 days to ship. Your order is now scheduled to ship no later than July 27th, 2015. We apologize for the delay and appreciate your continued patience."On 8/6 I called to cancel the order and get a refund per the contract terms.It's now 8/25 (nearly 3 weeks since cancelling the order) and I haven't received a refund so I called and just spoke to Wendy about it's status. She asked "Did they tell you refunds are taking 4 to 6 weeks?"NO THEY DID NOT! When I mentioned I felt the need to file a complaint with the BBB all I heard was the phone hanging up.It's bad enough that they can't seem to estimate their delivery dates with much accuracy (this is their business after all), but to arbitrarily hold my money for an additional 4 to 6 weeks (or more?) after failing to fulfill our contract seems downright criminal to me. I wish I had read the complaints on this site before doing business with them. Now that I am researching these complaints I see that they were successfully sued by the Washington State Attorney General which "accused the company and its president, Ross H*****, of violating the states Consumer Protection Act by misrepresenting delivery dates, enforcing an unfair refund policy and failing to respond to consumer complaints."Based on my experience with them and comments from this site it appears they're still "misrepresenting delivery dates" and "4 to 6 weeks" for a refund certainly seems like an "unfair refund policy" to me.For the record, I placed nearly the exact same order elsewhere and it was delivered in only 3 days! I've been waiting on NWT for over 4 months!I can understand that recent "unprecedented high volume of orders" can temporarily delay shipments, but how does that in any way justify a refund delay of 4 to 6 weeks? It doesn't... be warned.

Desired Settlement: Immediate refund.

Business Response: Mr. *********** refund check #***** was issued and mailed on 09/10/15.

Consumer Response:  
Better Business Bureau:
In reference to complaint ID ********, I have received my refund check on 9/17/15 and consider this matter resolved. Thank you for youe help.

Sincerely,

*** *********

9/17/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased silver from NWTM and received an email confirmation that the check I sent was received on May 7th 2015. The agreement when I initially purchased was that NWTM would hold shipment for 7 to 10 days to clear the check. The email on May 7th stated that there would be a delay in shipping until July 20 to 24. An email would be sent with tracking information. On July 25th without getting notice from NWTM I called to find out that there is another delay, and in the "after sale agreement " it states they have another 30 days before they have to give you a full refund. After that delay on August 25th with no notice from NWTM I called to find out that, " An email will be sent to you in approximately 4-6 weeks advising of the mailing of your check." That looks like another delay to me. they have used my money for almost 5 months interest free. Their response also leaves it open to another delay. I Purchased the silver as an investment and the only one benefiting from my investment is Northwest Territorial Mint using interest free money indefinitely.

Business Response: Mr. ********** check # ***** in the $1001.40 was issued and mailed on 09/08/15.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********

9/15/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased 50 ounces of silver for a total of $849.50 on May 3rd 2015. On May 11th 2015, I received an email that my order would be shipped July 27th-31th. On July 31 they postponed my order another month to August 31st 2015. At the date I'm able to receive a full refund. So, on Sept 1st 2015 I sent my first email. No response. On Sept 2 I telephoned and was told she was in a meeting and she would contact me ASAP. I've sent 2 more emails with no response and tried to telephone the refund manager, but she was busy again.

Desired Settlement: I want a full refund ASAP.

Business Response: Mr. ****** refund check #***** in the amount of $849.50 was issued and mailed 09/10/15.

Consumer Response:  
Complaint: ********

I am rejecting this response because: As of 9/15/15 I have not received payment. I will accept as soon as I receive payment.

Sincerely,

***** *****

9/15/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 5/6/15 I placed an order for silver bars with Northwest Territorial Mint. I was told it would take between 8 and 10 weeks to receive my order and that was OK with me. On 7/31/15 I called as I had not heard from them and they told me I would now need to wait another month or I could cash out at current prices which would have been a loss to me. I was then told I would get my order by 8/31/15. I agreed. Now today 9/1/15 after hearing nothing from them I called and was told I could reorder and wait another 8 to 10 weeks or get a full refund. When I asked how long it would take to get a refund I asked how long that would take and was told I would have to be transferred to some one else. More run around. So I told Wendy D***** to send my full refund today and she hung up on me. The reason I am being told that my order can not be sent is they do not have it in stock but they are still advertising on TV. I feel they are just using peoples money for as long as they can. Any help you can give me is greatly appreciated. Thank you *** *** *******

Desired Settlement: Refund or my order sent with out delay.

Business Response: Mr. ********* order was voided on 09/02/15; his refund was issued 09/11/15

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *** *******

9/15/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: on march 7, 2015, I sent this company a check for $6,081.05 to purchase five 1 ounce canadian gold maple leaf coins. soon thereafter, I received an email saying that my coins would be shipped in early june. In early june, I received an email saying that my shipment would be delayed by no more than 30 days. After 32 or 33 days, on july 8, I called to inform this company that I wanted a full refund. I received an email later that day saying that my full refund of $6,081.05 would be mailed to me in about 4-6 weeks. After 6 weeks, on august 20, I sent an email asking about my refund status. Later that day, I received an email saying that my refund was scheduled to be sent that week, but it would probably be delayed until the following week. I waited one more week and have heard nothing as of today, august 28. I have had enough. This company has held my money for almost 6 months. I have been a loyal customer for almost 7 years, making 6 previous purchases. In my opinion, This is not the way to treat any customer, especially a good one.

Desired Settlement: I want this company to send me my refund of $6,081.05 as soon as possible. They said they would send my refund in about 4-6 weeks and it has been over 7 weeks.

Business Response: Mr. *********** refund, check # ***** in the amount of Six Thousand Eighty-One ($6,081.05) Dollars & 05/100's was issued and mailed on 09/04/15.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
****** *********

9/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order (order ID# *****) on 4/21/2015. They cashed my check on 4/27/2015. They missed their original ship deadline and postponed it again to 08/17/2015. I have asked them on three occasions for a full refund since they missed their deadline and its been over 4 months. On all three occasions they have not even acknowledged my request.

Desired Settlement: Full and immediate refund of total amount $1989.68

Business Response: We have no record of Mr. ********* having ever called or emailed us in regard to his dissatisfaction with out notification of delay.  We respond to all requests received.  Mr. *********** refund check # ***** was issued and mailed on 09/11/15.

Consumer Response:  
Complaint: ********

I am rejecting this response because: as I clearly communicated with them AND have the copies of the communications. The fact they "claim" to have no record is clearly an excuse on their part to cover up extremely poor (and from reading this page, and lawsuits) criminal business practices. As they "claim" to have sent the full refund on Sept 11 and I have no record of that transaction, I will wait to "accept" the resolution until I have the official bank check in hand. A proper and good faith resolution would be to include the interest they've earned whiled holding my money. 


 

Sincerely,

**** *********

9/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 11 Mar 15, I purchased silver through Northwest Territory Mint's website. On 16 Mar 15, I received a "payment received notification" stating that my account was paid in full and the estimated shipping window was "Jun 1st - Jun 5th". On 5 Jun 15, I received another email stating "it is possible your order may take another 30 days to ship”. On 8 Jul 15, I called to speak with a customer service rep. I was told they were all busy but to leave my name and confirmation number and a representative would contact me that day. Later that same day I received an email from a rep stating "We continue to ship all orders in the order of payment clearance as quickly as possible". I replied to her email on the same day asking if there was an new estimated and what was my place in the queue, since she stated in an earlier email that orders are shipped based on payment date. On 10 Jul 15, I called the company to ask for a full refund. I was told by the receptionist that the person responsible for refunds was out of the office and would not return until 13 Jul 15 (Monday). On 13 Jul 15, I again emailed the rep to ask where I was in the shipping order. She responded with vague email stating it was "difficult to pin down a definitive timeframe...", but that I was eligible for a full refund. I again called on 22 Jul 15 to request a full refund. I was transferred to an account rep and she stated that it would take 4-6 weeks to receive my refund, but the company would refund the full amount. On 2 Sep 15 (6 weeks later), I called to inquire about the status of my refund. The receptionist stated that the accounting department was on the phone and now one else could help me, but she would have them call me as soon as possible and confirmed my contact number. I am still waiting to hear back from them. It has been almost 7 months since I paid the company in good faith and they failed to deliver my silver in the timeframe they stated and have not refund my money yet.

Desired Settlement: 1. I want my money back immediately because they did not deliver on the timeframe stated in either their delivery policy or the timeframe quoted for a refund. 2. A consideration from BBB to lower their rating to warn future customers, since I actually referenced this site before I purchased from them.

Business Response: Mr. ******* refund check #***** in the amount of $4,075.00 was issued and mailed on 09/02/15.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have received a full refund of my money. Will the company's overall grade by the BBB remain an A-?  My concern is this company continues to knowingly misrepresent delivery times to customers. It took 7 months to not get my merchandise and a refund. Customers that visit your site need to know what this company does to the consumer so they can avoid the hassles. 

Sincerely,
******* ******

9/11/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered bullion in Oct '14. Paid for order 1st week of Nov. '14. Promised delivery in 4-6 weeks. After about 4 months and after I had contacted NWTM a couple of times, each time I was assured that my order would be shipped within 2 weeks, I was offered a "Return and reorder" option, which I foolishly took. It added more bullion moneys already paid in. I was again told that the order would ship within 4-6 weeks. This time has not run out yet, but in checking my records more thoroughly, I realized that NWTM has had my funding for almost 6 months now. From 1st week of Nov.'14 till now, middle of April 15. I am very disturbed that an original order of 4-6 weeks has now turned into 6 months! I did ask about a refund and was told that I would now be charged a penalty for any refund.

Desired Settlement: I want order number ***** filled immediately, even though I did "fall" for the option I was given. I feel this was done in order to continue delaying the delivery of my order.I really feel that after nearly 6 months of holding my payment the order should have been shipped long ago.

Business Response: Good Afternoon,

I apologize that this response got missed.  The resolution was that Check # ***** in the amount of $11,020.80, regarding Order #*****, was issued on 07/17/2015.  It cleared the bank on 07/22/2015.

Consumer Response:  
Complaint: ********

I am rejecting this response because:

The statement provided by the business is correct, BUT, they did not respond to the complaint in the time given originally. I hope you can see what they did. They waited until the refund was made before they even
acknowledged a complaint had been filed. The truth is that I properly requested a refund and was met with delay after delay after delay while they continued to have my funds in their control. It took from original order date of late October, around the 27th, until the date given of July 22nd before I could access the funds that I sent them on the original order which was promised to be delivered at the longest, 6 weeks for my product. That is 9 months, 3/4 of a year they had my money and would not ever give me a truthful answer on anything except the delays. I was continuously given dates as to when product would ship only to delayed by another 30 days for some of their "technical" issues and when that delay was met only to given another reason for another 30 day delay. Always 30 days and always on followed by another. I was lied to on the original order as far as the time it would take and then only when I pursued an answer as to why the delays, I was met with a pure runaround only causing all of the delays.
I have since read many posts on online sites with many, many, many dissatisfied customers who basically had the same problem with NWTM that I did, only mine took way longer that any others I read about.
I feel that this company totally misrepresented itself on the ability to satisfy my order and apparently, by what I've read, many others. I think the BBB should give this company a strong look and give it a bad review with punitive measures if possible.
Also take note that I am giving an in-depth response to this issue rather than just getting my funds returned and calling it done. I do not want to see anyone else have to go through the same issues that I have dealt with for the last year.

Sincerely,

***** ****

9/11/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I did not do adequate research on this business, before making a purchase of silver bullion, back in June. I have been buying silver, as an investment, for the past 6 months, and this dealer had the lowest "over spot" price, per ounce, of any precious metal dealer I found, online. I hadn't read the "small print", and when I received a purchase confirmation email, followed by another email with the "ship date", I was floored. I was told that my order wouldn't be shipped for approximately 10 weeks. It was to be shipped between August 31st and September 3rd. I had already made several, recent purchases from other bullion dealers, and in each case my order was shipped immediately after my check had cleared. I would have the product within 2 weeks of placing my order, at the latest. So, I was obviously irritated by their ship date notification. After receiving the shipping notification, I decided to do some deeper research into this company, and I was very disturbed by what I found. This company is notorious for its "delays" in shipping customer's orders. There are often multiple delay notifications, each for up to another month. They have been reported to the BBB many times, and "only after" the BBB has contacted them, have they promptly refunded the customer or shipped the customer's order. I was very concerned that I would have to go through this same experience of receiving a "delay notice email", and I have indeed received notification that my order will be delayed for another 30 days. I contacted Northwest Territorial Mint, and expressed my concern about their practices, and this was "before" my delay notification. They obviously don't care about my "concern". I feel that this is a fraudulent practice. They are able to control their "buy/sell" profits by delaying shipments. They can buy when the price of silver drops, and only fill orders when they have purchased enough quantity at that lower price. A Ponzi scheme?

Desired Settlement: I would like to have my order filled/shipped immediately, or I would like a "full refund" of my original purchase amount, regardless of the current "spot price" of silver.

Business Response: This shipment was sent within the stated delivery time-frame (mailed on 09/02/2015) and received by the satisfied customer on 09/04/2015 and is resolved to his satisfaction prior to our receipt of his initial complaint.  

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However, I disagree with the company with regard to the exact date that my order was shipped and received. 
I believe that your letter to them, prompted them to immediately ship out my order.  I do not believe that they did not receive your letter until "after" my order was shipped. 
Regardless, I have my order and I do not wish to have any more dealings with the company.
In that respect, this resolution is satisfactory to me.
Thank you for your help.  I honestly believe it made the difference. 

Sincerely,

******* ******

9/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ORDERED A MONSTER BOX OF SILVER EAGLES ON 03/19/2015 AND WAS TOLD ON THE PHONE IT WOULD TAKE 8-10 WEEKS TO RECEIVE MY ORDER. AFTER 14 WEEKS I CALLED AND THEY SAID THEY SENT ME AN EMAIL AT 10 WEEKS OF A 5-6 WEEK DELAY ON THE ORDER , WHICH I DID NOT RECEIVE. AFTER 18 WEEKS I CALL AND THEY SAY THERE IS A FEW WEEK DELAY. NOW IS 21 WEEKS AND NO SILVER. THIS COMPANY IS REALLY BAD AND I JUST WANT MY SILVER.

Desired Settlement: FULFILL YOUR CONTRACT AND SEND THE PRODUCT

Business Response: Mr. ******** order will be shipped today. When his order is picked up by the delivery truck, he will receive an email with the tracking number.

Regards,
Amelia 

9/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Placed a order 4/ 24/ 2015 (silver rounds)Check cleared 4/ 28/ 2015. Recieved Email notification that order will ship 7/17/2015.Recieved email 7/17/2015 stating order will not ship till 8/17/2015.no email was recieved stating when order will ship.I called 8/19/2015 spoke with customer service stating i want my original amount refunded....they said fine will take 3 to 4 weeks. i said fine but according to Washington Attorney Generals Office settlement dated 9/22/2008"Consumers who request refunds for bullion orders that have not arrived by a promised date will be compensated."they offered only full refund of dollars recieved. i feel i should be compensated above that original amount. 10 to 20%

Desired Settlement: 100% of dollars they recieved. plus fair compensation (10......20%)for them not being able to fullfill there agreement. which is in accordance to the agreement they made with the Washington Attorney Generals Office in sept 2008.

Business Response: Mr. ****** refund check is being mailed today.
Regards,
Amelia 

Consumer Response:  
Complaint: ********

I am rejecting this response because:Recieved email saying check for the original amount i gave them was mailed.Which is expected.But the Washington States Attorney Generals office settlement with Northwest Territorial Mint Dated 7/18/2008 in King County Superior Court states the following" Northwest Territorial Mint did not admit to any wrongdoing in the settlement, BUT AGREED TO FULLY DISCLOSE ITS DELIVERY AND REFUND POLICIES, DELIVER PRODUCTS ON TIME AND OFFER REFUNDS FOR DELAYED SHIPMENTS. "CONSUMERS WHO REQUEST REFUNDS FOR BULLION ORDERS THAT HAVE NOT ARRIVED BY A PROMISED DATE WILL BE COMPENSATED". I understand that to mean i will be compensated above the original dollars they recieved from me before breaking there shipping agreement.I FEEL 10...20% IS FAIR COMPENSATION.Perhaps a phone call /letter to Washington Attorney Generals Office could decide on FAIR COMPENSATION! 

Sincerely,

* ****

9/4/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased an order from nwt mint 5 months ago for $9992.97 and also paid the bank a $25.00 wite transfer fee. I was told it would be up to 3 months max to receive my order I never received it so I called and they said it could be another 2 weeks so I waited and never received the product called and was told could be another month so I was frustrated by then and asked for my money back and was told that can take a month so I waited and called and was told another 2 weeks so I waited again and by this time I warned them I would call bbb and I don't understand how hard it is to give someone their money back I feel like I got robbed and will never see that money again. I asked that they return my money ASAP and the $25.00 wire fee I paid because I held my end of the bargain and I feel like Ive been robbed and now I'm paying interest on a loan because I haven't got my money back

Desired Settlement: Wish to receive my initial amount and the bank wire transfer fee I paid of $25.00 for them not holding their end of the bargain and wasting my time and money and I need it ASAP. Preferably wired back to me so I don't have to wait anymore

Business Response: Mr. ********* was mailed a full refund on 8/25 (check #*****).

Regards,
Amelia 

9/1/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order with this company on May 19 , 2015. Initial delivery date was July 21, 2015. A few weeks before the delivery date it was changer to August 24, 2015. I checked on my order on my online account on August 24 and 25, 2015 and order still had not shipped. I called the business and they told me it would be an additional 6 weeks for delivery. I then acquired about a refund so I could purchase silver elsewhere and they said that would also be 6 weeks for a refund. At that point I ended the call without making any changes to the order. I've ordered silver from other companies and it was always delivered within one or two weeks. I feel like I may be getting scammed but they appeared to be legit. I am very unsatisfied with their service and continued shipping delays.

Desired Settlement: I would like my order shipped immeadiately without any further delay. I;ve already waited over three months.

Business Response: Mr. ******* product will be shipped this week. When his product is picked up by the delivery truck, he will receive an email with his tracking number.

Regards,
Amelia 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they indeed do ship my order this week which is what the response said. Everything will be satisfactory when I have product in hand.

Sincerely,

******* ******

8/31/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased 100 oz bar of Pan American Silver on Feb 6, 2015. I paid by personal check, which cleared on Feb 13. I subsequently received multiple notices by email informing me of delays in shipping the silver to me and cancelled the order on July 6, 2015. I was told my payment of $1740.00 would be returned within 4 weeks. I have yet to receive a refund for my payment and am now told the check is scheduled to be issued on August 28, 2015

Desired Settlement: I wish my payment of $1748.00 to be returned immediately.

Business Response: Mr. ***** was mailed a full refund check on 8/22 (check #*****).

Regards,
Amelia 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********.  The check from Northwest Territorial Mint was received on Thursday, August 27 and was deposited to our account.  Our bank has accepted this deposit and posted the funds to our account.  Unless our bank subsequently indicates that NWTM account has insufficient funds to cover the check, I consider this complaint to be resolved. Thank you very much for your assistance.

Sincerely,

***** *****

8/30/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: In May I ordered over $1,000 of silver from NWM. On their website it says they will ship as soon as possible. I was literally forced into the sale as soon as I placed the order, and before I was even able to enter in my card information I was informed if I didn't complete the sale I would owe them a sum of money. I was not aware as I began placing the order that they could corner me into a purchase even before I had submitted payment. But I did want the product, so I sent them the money. I mailed them the check, it processed for 14 business days, after which they finally told me that my order would not be sent until August! Three months to receive my product?!?! I was in disbelief. They took a large sum of money from me, and are holding it, and didn't even tell me when I would get my product until well after the sale. Today I received yet another email from the company telling me it would be another month until I receive my product. This company is deceptive. I would have never placed so much of my hard earned money on an order that I would have had to wait 4 months to receive. They hide this fact, and this is not fair to consumers. They said their policy is to ship orders promptly after the order is paid for. Is the initial 3 month time frame prompt? No. They should have informed me of the extreme delay before making promises they are unable to keep. As a consumer I feel taken advantage of and I don't have any recourse except to file a complaint here. When I emailed them my concerns, their customer service essentially said, sorry this is how we do business. It never occurred to me that a company would consider a 3 month delay acceptable.

Desired Settlement: This company should be forced to give estimated shipping times to their customers at the time of placing an order. It shouldn't have to be exact, but if they had told me 3 months I never would have placed the order. They are deceiving their customers and should not be allowed to practice as such. I would like the company to be forced to be honest with their customers rather than only communicate the delivery of goods after payment has cleared. They company knows that if I select a certain payment method within a week or so when they would be able to ship. If they are months and months behind on an item I pay for I have the right to know this. Especially when the terms of the purchase are so binding. Thank you.

Business Response: Mr. ******* order was shipped on August 18th. 

Regards,
Amelia 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****

8/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: NWTM sent me an email June 19th stating that my refund would be mailed in approx 4 weeks. I called July 24th and was told my check would be mailed out on Aug 3rd. I called again Aug 9th and was told that it should be mailed out at the end of the week (Aug 14). I do not know what to believe. This is the same stalling tactic for not shipping my order.

Desired Settlement: I would like to have them mail my check and be able to cash that check.

Business Response: Mr. ****** was mailed a full refund on 8/14 (check #*****).

Regards,
Amelia 

8/28/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered silver coins from this company on May 13th sent the company $3991.16 they cashed my check and have been giving me the run around since. I was emailed that the order was scheduled to be shipped 8/3/15-8/7/15 that made me mad I then received an email today stating shipment my shipment would not ship until 9/8/15. This company is playing games this was included in their email. "If you choose not to wait the additional thirty days for delivery, you can choose to sell your order back to us at current market prices anytime before the order is shipped. " This is criminal the price of silver is down $3 an ounce this company has had my almost $4000 since 5/13/15 and now they will refund me $3369.66 not acceptable full refund.

Desired Settlement: I want a full refund immediately

Business Response: Mr. ********* order will ship within the time frame he agreed to when he purchased from NWTM. The latest it will be shippped is 9/8/15. After that date, if his order has not yet shipped, he will be eligible for a full refund. 

Regards,
Amelia 

8/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered Qty 10 Gold 1oz Canadian Maple Leaves .9999 fine gold on-line on 3/6/2015. Trade#*****. I mailed payment in full immediately in amount of $12,105.40. Received payment confirmation email from them on 3/10/2015. They were supposed to ship by 5/29/2015. Delay email received indicating shipment no later then 6/29/2015. I talked with Kim N*** at firm on 7/1/2015 and she agreed that per their terms I could request a full refund, which I did and she followed with confirmation of $12,105.40 amount, with check to arrive in approx. 4-6 weeks. When I did not receive refund by 6 weeks (8/12/2015) I called and spoke with Samantha B******* who was unable to tell me exactly when my refund check would be cut. She said it should be cut on Friday, 8/14/2015, but wasn't sure. On Thursday, 8/15/2015, I sent an email to Samantha B*******, Kim N*** and Amelia S*** demanding that they make sure my check was included in the check run. No response and no check in the mail today, Monday 8/17/2015. They've had my money for 5 months and 7 days so far. I want my money back. They promised a refund. I want it.

Desired Settlement: NW Territorial needs to mail me a $12,105.40 check immediately.

Business Response: Mr. ******* was mailed a full refund on August 18th (check #*****).

Regards,
Amelia 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******


PS:  Check was received on Sat. 8/22/15, deposited on Mon. 8/24, and my bank will fully release the funds to me on Wed. 9/2/2015, assuming no problem. 

8/22/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I sent a check for $1649.00 to Northwest Territorial Mint for 100 silver stagecoach bars on March 10, 2015. I received an email from them on 3/17/15 that the check was received and the order will be shipped by 6/5/15. I received another email from them on 6/5/15 that the order is delayed and will be shipped no later than 7/6/15. I called 7/10/15 and they said they cannot give me a shipping date. It is now 8/10/15 and I have not received any further notification from them.

Desired Settlement: I want Northwest Territorial Mint to immediately meet the terms of their contract with me and promptly ship the 100 silver stagecoach bars that I have long ago paid for.

Business Response: Mr. ******* product shipped on August 14th. He should have received an email with a tracking number. 

Regards,
Amelia 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****

8/22/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order with Northwest Territorial Mint and paid for it in full at the time of the order. The next day I received conformation that NTM had completed the transaction and my purchase was paid in full. I was advised (by email) the shipping date would be between 7-27-15 and 7-31-15. I contacted NTM on 8-4-15 for my shipping/tracking number and I was told the order would not be shipped for 8 to 14 weeks. I then requested a full refund due to the horrible time frame and the lie which was sent to me in the email. I was told I could request a refund but the refund amount would be approximately $300.00 less than I had paid for my order. NTM is attempting to rip people off. I have copied the email time line from NTM onto this complaint. (Thank you for sending your payment to Northwest Territorial Mint. Your Credit Card in the amount of $XXX was received July 30th, 2015 and posted. Trade #XXXXX is now paid in full with an estimated shipping window of Jul 27th - Jul 31st. An e-mail will be sent to you the evening that your order is shipped with your tracking numbers included. If there is any delay in shipment you will be notified by e-mail.) After Northwest Territorial Mint gets your money they do not want to send your order or have any contact with you.

Desired Settlement: A full refund of my purchase or immediate delivery of the order purchased.

Business Response: Mr. ******* wasn't even placed until 7/30, so I'm sure he wasn't given a shipment window of 7/27-7/31. NWTM acknowledges that we have long shipment windows, mostly due to the fact that we are an actual mint and create the items that most of our customers purchase. We do, however, try to make it abundantly clear to our customers how long it will take before they place an order with us. If Mr. ***** ordered by phone, he would have been told the shipping times at least twice before placing his order. If he placed his order online, he would have seen multiple pages establishing our shipping times before he finalized his order. If Mr. ******* product is not shipped within the actual quoted time frame, he will be eligible for a refund. If he wants to cancel his order before then, he is able to do so, but per our terms he is responsible for a liquidation fee and any potential market loss. As for the lack of communication, at NWTM we do not wish to spam our customers with constant emails. So we will send a confirmation of payment, the most updated shipping times, and then a confirmation of shipment. If a customer would like more information, they are welcome to call our customer service department at **************

Regards,
Amelia 

8/22/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order with N W T Mint on 2/23/15 for 100 ounces of Pan American silver. The order has been fully paid for. It was suppose to be delivered the end of April. The end of April I had no notice of any shipment coming so I called and was told the delivery date was extended to the end of May. In May I spoke with Kim and again the date was extended to July 1st, and then I spoke with Samantha and the date was extended to August 6th. Obviously, as this is August 11th and I Still don't have my silver it is still delayed.

Desired Settlement: I want my silver delivered. It should not take 6 months. I do not want my money back.

Business Response: Mr. ******** product shipped on 8/14. He should have received an email with a tracking number.

Regards,
Amelia 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Within days of contacting the B B B I did receive an email that the shipment was on the way.  It seems that the company just needed a "push". It will be resolved when I actually receive the merchandise.
Sincerely,

******* ******

8/20/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed my order in person on April 17 2015 for 303 one ounces of stagecoach silver bars. Which I paid in cash $5,093.43 And was promised a shipping date in June. When this didn't happen they email me a new shipping date of July 22 to July 26. Which also did not happen so I sent them a emailed canceling my order asking for a full refund. They emailed me back that were canceling my order and would send me a check in four to six weeks for the full amount I paid. Isn't that rather ridiculous? they got my money when I ordered shouldn't I get it back quicker then four to six weeks.

Desired Settlement: To get my refund as soon as possible.

Business Response: Mr. ********* was mailed a full refund on 8/14/15 (check #*****).

Regards,
Amelia 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********

8/20/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on Jan. 26th 2015 and was told that it would be delivered the week of April 10th. That week I get an email stating that they are running behind and the order would be in on May 11th, 2015. That day came and went, I sent an email asking the status and got no response. I called on May 18th, 2015 and was told that since they could not complete my order I was due a full refund and that it would take 4-5 weeks to process the refund which would have been the end of June 2015. I did not hear anything, so I called on Aug.3rd 2015 and asked what the hold up was and was told that the system showed that I called on May18th and that the check was processed on May 19th and that they were sorry that it didn't go out and that they would get it out this week (week of Aug 3rd-7th). On Aug 7th I called back again to verify that the refund check was sent and was told the same thing that I was told on the 3rd of Aug., and that they had no record that I called on Monday the 3rd and that they would get my refund out as soon as they could, which is already several weeks late!

Desired Settlement: Refund the money that they owe me in full like they've been saying that they are going to do!

Business Response: Mr. *********** was mailed a refund in full on 8/7 (check #12840).

Regards,
Amelia 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They did finally refund my money after I informed them that I would be involving my attorney.

Sincerely,

****** ***********

8/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On April 26th, 2015 I made an online purchase with this company. All I received from them were emails notifying me of shipping delays. On July 3, 2015 I received an email from them indicating that if my order was not shipped by August 3, 2015, I would be eligible for a full refund of my order totaling $1,702.00. On August 4th, 2015 I called their customer support and request a full refund to which they agreed to. On August 6th, 2015 I checked my VISA account online which was used for my purchase and there was no indication that my refund was honored. I emailed customer support and asked when I could expect to see my refund. Their response was that it would take 4 to 6 weeks to process my refund request. Considering that all it takes is a few clicks to accomplish the refund, I find this to be an unacceptable business practice. In addition, they continue to offer for sale the item I ordered knowing full well they cannot deliver. As I view this, Northwest Territorial Mint is committing fraud against unsuspecting consumers and are not acting in good faith when it comes to refund requests. I've searched their website (nwtmint.com) to find that there is no refund policy available. I re contacted them and asked for the contact information of the person in charge at Northwest Territorial Mint and they so far have refused to respond.

Desired Settlement: I'm requesting an immediate refund of my full purchase price ($1,702.00).

Business Response: Mr. ************ credit card was refunded in full on 8/15. 

Regards,
Amelia 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* **********

8/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an internet online order on 2/6/2015 with Northwest Territorial Mint, Bullion Sales dept. for 150 oz. of “Stage Coach Silver Bars” and mailed a *********** ******* ***** Southbridge, MA 01550 official check #********** for the amount of $2,638.50 dated 2/7/2015 and mailed it out to NWTM same day. My NWTM customer I.D. # is *******. The assigned NWTM order # is ***** (All in-systems trades). An 8 to 10 week delivery schedule is stated on their Sales Order Acknowledgement. As a customer, I understand clearly the terms of the policy of NWTM requirements of the terms of the contract and I have been in complete compliance with it. On 4/24/2015, I received an email re: “Delay Notification” extending the shipment out an additional 30 days (according to their policy) to 5/26/2015. Including the statement, "If failing to ship items by 5/26/2015, I would be entitled to receive a full refund of $2,638.50 amount I paid". On 5/27/2015, I sent an email, stating that NWTM has failed to contractually fulfill their obligation to me within its policy. I then stated that, I am advising NWTM now that at my request to close this order followed by providing me a full refund in the amount of $2,638.50. On 5/28/2015, I received an email from Kim N*** at NWTM Bullion Customer Service stating that, “At your request we have begun the liquidation process for your order #*****. The refund will be for the full amount you have paid of $2,638.50. Your check will be mailed to you in APPROXIMATELY 4 WEEKS.” At that statement of 4 WEEKS, I didn’t know whether to laugh or cry and thinking to myself that NWTM must really want me to also believe the truth that pigs do really actually FLY!!!! Now, today 7/30/2015, the approximately 4 weeks has STRETCHED OUT TO AN ADDITIONAL 5 MORE WEEKS FOR A TOTAL OF 9 WEEKS WAITING FOR MY REFUND. I have been patient long enough. I sincerely hope that the BBB will be in a position to assist me in this matter of my refund. Thank you!!!!

Desired Settlement: Send me my refund

Business Response: Mr. ****** refund check was mailed on August 4th (check #*****). 

Regards,
Amelia 

Consumer Response:  
Complaint: ********

I am rejecting this response because: the business NWTM stated the following:"Mr. ****** refund check was mailed on August 4th...". The refund check has not yet arrived as of August 11th 9:40am eastern time with today's mail delivery. Normal first class mail delivery from Washington State to Massachusetts should only take 3 days according to the Post Office here. Six full business mailing days have now expired. "Where's the beef?" Where's the check?" JUST MORE LIES AND DECEPTION. NO INTEGRITY!!!!

Sincerely,

******* ****

Business Response: According to our bank records, Mr. ****** check was cashed on 8/13. 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Refund was received in the mail and deposited in my bank on August 12, 2015, (8) eight days after they said it was mailed on August 4th.
It was processed at the Seattle, WA Post Office on August 7th.
I wish to express my sincerest THANKS to the BBB for their intervention on my behalf.

Sincerely,

******* ****

8/17/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: When I ordered the silver from them they made it like it was In stock after cashing my check I get emails saying Silver will not be shipped out till October the third. And I don't want to wait they could give me my money back value of current price of silver which today it's about $105 less than I paid them out of 1570.00 very misleading I have ordered from other companies and received orders at the most 4 weeks with all the negative reviews of them after the shipping date passes they give you another new shipping date few more months just concerned that they took my money and I'm not going to get nothing.

Desired Settlement: My silver delivered in a timely manner about 4 weeks or a full refund Of 1570.00

Business Response: Mr. ****** placed an order on our website (nwtmint.com). Before he checked out, he was told multiple times what the shipment window was. Additionally, he would have had to agree to our terms and services before he could have checked out. I'm sorry that Mr. ****** chose to ignore the information that was presented to him during the order process. If Mr. ****** does not receive his silver within our contract terms, he will be eligible for a full refund. At any time he may cancel his order, but then he will be responsible for a liquidation fee and any market loss. 

Regards,
Amelia  

Consumer Response:

 
Complaint: ********
I am rejecting this response because:
 This is absolutely false information when I ordered the product,
 it did not show that information I only receive that information
 in an email from them when they receive my payment copy of
email sent with this if any problems seeing this email and any
way I will send it again to you.

Sincerely,

***** ******

Business Response: I don't have a response other than what Mr. ****** said is patently untrue. I'm sorry he has had an unpleasant experience with NWTM. We will ship his product as soon as possible.

Regards,
Amelia

Consumer Response:

 
Complaint: ********
I am rejecting this response because:
 most of the stuff they are saying his untrue they are rude and unwilling to work with me on This  the shipment out sooner than they are saying they will I was misinformed very vague on what they are saying that they said about shipping and also before I ordered I talked to Terry and he said that everything would be pretty quick did not say anything about a month and a half to two months to ship the product and also be for a talk to carry him he said that everything would be pretty quick did not say anything about a month 2 months to ship the I guess we're going to have to wait to see if they actually do ship it on There time of what they said and then go from there if they do not ship  in the first week of October since they do not want to work with me in any way. I would still like  a full refund as requested at the beginning

Sincerely,

***** ******

8/14/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased $1876.60 worth of silver on 2/26/15. They said it could take up to 3 months to get my order and I was OK with that. About 3 and a half months went by and received nothing yet, so I said I would like a refund of my money, per there terms, and they said it could take up to 3 weeks. After 3 and a half weeks I called and asked where my money is and they told me it would be another week and should be there on the 20th of July. I waited till the 28th of July and called and asked again, and they said it was suppose to go out on the 24th of July, but of course they could not meet that deadline again, and it should go out by the end of the week or middle of this week. It is now the 5th of August and I guess they can't meet that deadline either.

Desired Settlement: My money back so I never have to deal with these people again!

Business Response: Mr. ******** refund check was sent on August 7th (check #*****). 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

8/12/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order with Northwest Territorial on Feb. 25, 2014. I next heard from them on Mar. 4th asking for my prompt payment and then on March 12 saying they had received my payment of $1699.00 and that I could expect to receive my silver between May 25th and May 29th. As I work on a tug boat and don't work normal hours I had to take time off to be home between these two dates. My silver did not show, so I called them on the 29th and was told it would be shipped no later than June 29th. I called back on July 17th when they told me one more month. I had a friend call them on July 23rd to see if they said they had silver in stock. They were told that there was no problem and that it would arrive in 8-10 weeks. So if they had it for new orders.... I called back. I spoke to Noel who transferred me to shipping where I spoke to Samantha. I told Samantha about what my friend had been told and she told me that that was what they told all the new orders until they actually booked; then they started getting the extensions. I asked to speak to her supervisor and was transferred to Kim N***. She offered me a refund but I don't want to start waiting on something else: I want my silver

Desired Settlement: I think I have waited long enough and that they should send my silver immediately

Business Response: Mr. ****** order was shipped on 7/31 (*** tracking number ******************). It appears that the metal will be delivered on Friday, 8/7. 

Regards,
Amelia 

8/12/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered silver in Feb 2015. The order was to ship in 6-8 weeks. Shipment was delayed twice by 30 days. I cancelled the order on June 20th and was told I would have to wait 4 weeks for a refund. As of Jul 28, I have not received a refund.

Desired Settlement: Refund and ensure other consumers are aware of this company's lack of supply capability and company may hold funds for an unreasonable amount of time.

Business Response: Mr. *********** credit card was refunded in full on July 30th. 

Regards,
Amelia 

8/8/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: mailed a check for $5000 for silver bullion in may for june 6 delivery...on june 5 received notice it would be shipped on july8...called july 8 to confirm...they said it would be 4-6 weeks more maybe 8 asked them for refund ...they said i would be 4-6 weeks for a refund...maybe 8 I have no leverage and need help

Desired Settlement: full refund

Business Response: Mr. ******** metal is being shipped today. He will receive a tracking number when it is loaded in the delivery truck.

Regards,
Amelia 

8/8/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The company advertises bullion products. Giving pricing and free shipping claims. Nowhere on the product info page or home page without digging through tabs does the company indicate future delivery. A law put in place after the Tulving Company went out of business states that these sort of orders need to be fulfilled within 30 days. During the checkout process their system was having issues and it couldn't verify a VISA card. They have a check out timer, which gave me just a few seconds to agree to all of their terms after getting their system to accept a credit card. They state that the information was in those terms. This to me seems like a combination of deceptive marketing techniques and a breech of the government's 30 day law. They were clear about the order date after they had received funding. Stating in the top of an email in bold a delivery window about 2 month's out. They need to be that clear prior to taking funding. Now they want to charge about $200 to cancel the order.

Desired Settlement: I would like to receive {200} 1oz silver, whatever they have in stock for immediate shipping.

Business Response: Mr. **** incorrectly states both the law and the facts. Once he started the check out process on his order, he had 10 full minutes to review our terms and conditions before placing the order. Our shipping times are prominently displayed multiple times before the check out process is completed. Unfortunately, other than requiring customers to click an acknowledgment that they've read our terms and conditions before placing their order, we cannot force customers to do read them carefully. At this point, NWTM is within our quoted shipping time frame. If Mr. **** would like to cancel his order, he will be assessed with a liquidation fee and any market loss that may have occurred. If his order does not ship within this time frame, he will be eligible for a full refund.

Regards,
Amelia 

8/8/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed 2 orders with NTM. Order ***** for $5160.00 on 2/17/15 and order ***** on 2/24/15 for $3388.00. The payment for the first order was received on 2/23/15 and it was cashed immediately with an estimated ship window of 4/27-5/1. Payment for the 2nd order as also confirmed by NTM as received on 3/2/15 also cashed immediately with an estimated ship date of 5/18 - 5/22. On 5/1, I received a notification that the 1st order was delayed and scheduled to ship no later than 6/1. On 5/22, I received a notification for the 2nd order that was also delayed and now scheduled to ship no later than 6/22. I called several times and was placed on hold for over 25 mins each call. When my frustration was expressed, they transferred me to the "manager" Erin, who has the charisma of a 1985 dodge dart. She is very rude, and blames the customer. She argues that they have been in biz for 30 years and that they will be in biz for 30more. She says that she won't argue, and places you on hold indefinitely. They also say that the buyer agrees to the dates of delivery but they don't give you the delivery dates until they've received payment Analyzing their business practice by reading other complaints, NTM works similar to a ponze scheme where they use the new money coming in to pay old debts. I didn't get any more notifications about delays until I called on 6/9 to cancel my 1st order and on 6/23 to cancel 2nd order. Both times placed on hold for over 25 mins. No confirmation on the cancellation, only a verbal agreement of 3-4 weeks. 1 month after, on 7/9/15, I called to get an update on my 1st check, I was asked for my number and that someone would call me... no-one did. On Friday 7/10/15 I called again.. was left on hold for over 25 minutes before the call was picked up by Samantha B******* who told me she just sent me an email 2 minutes ago that there is a delay to send me my check of another 2 weeks until 7/24... I was transferred to mgr Erin, who placed me on hold until I hung up

Desired Settlement: Full Refund for my 2 undelivered orders for the amount of $8548 due immediately. Although, I've liquidated my position, they're estimated time to deliver the check is 3-4 weeks. This time has already passed and there should be no more excuses. I'm not even asking for the reimbursement (yet) for the time and money I have lost in the past 5 months. Someone needs to URGENTLY look into this business practices and shot them down. This is business behavior for the 3rd world, they should not be allowed to do what they do to customers here in the USA.

Business Response: Mr. ******* refunds were mailed on 7/17 and 7/21. He should now be refunded in full.

Regards,
Amelia 

8/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered $5144.60 worth of silver rounds on Feb 18th, 2015. They have not delivered the silver. On May 27th, I requested a full refund with the money to be refunded on the credit card I used to make the purchase. They said it it would 3 to 4 weeks before the refund would be made (should be 3 to 5 days). Contacted them again after 4 weeks, they stated they would mail a check (this is a common stall tactic on their part). I reminded them it was a credit card refund, not a check. They apologized for the mistake in refund type (again, another stall tactic) Each time you contact them, they apologize for their mistake and the time starts over. Not sure if they actually sell anything anymore. There are so many complaints for non delivery and refunds they can't be a legitimate company.

Desired Settlement: Refund my money immediately. Stop selling items you can not deliver.

Business Response: Mr. ********** credit card was refunded on July 7, 2015. He has now been refunded in full.

Regards,
Amelia  

8/8/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 60 oz.s of silver from N.W.T.M. on 03/17 of this year. As of this date I have not received my purchase. I have attempted to contact their customer service on several occasions. I have spoken with a rep. once. I have tried to make contact twice this week the person who answers the call puts me through to customer service but no one answers. I have waited on hold for 10+ minutes both times I have called this week. Also I have not been able to get a response to my E-mails . On their website they offer "live chat" no one has responded to my attempts to make contact in this way either.

Business Response: Mr. ********* order was shipped on July 20, 2015. He should have received a tracking number when his product was placed on the delivery truck.

Regards,
Amelia 

8/8/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Explanation of complaint: I sold them 5 pieces of 1 oz credit suise brand of Gold bars on PURCHASE ORDER *****, which they received on 06-22-2015 Monday, as per the purchase order "payment was upon receipt". when I call them about proceed from sell they are giving me run around and playing delaying tactics for eg : we are back up and we will process it next week etc. and this has been ongoing from last few weeks.

Desired Settlement: Please pay the sells proceed Immediately with Interest

Business Response: Mr. ********* check was mailed yesterday. 

Regards,
Amela 

8/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After Northwest Territorial Mint did not fill my order after 3 months, I requested a full refund. I was told on June 30 that it would take 4 weeks to get my money back. Today (July 28) I was told that it would be the week of August 10-14 before my money would be refunded. Six weeks to get a refund seems like a long time. They get your money, do not deliver the product and then are very, very slow to refund your money.

Desired Settlement: Fast refund to match their request to be paid quickly on order placement.

Business Response: Mr. ******** refund check was mailed on July 30th (check #*****). 

Regards,
Amelia 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The check arrived on Monday, August 3 and was deposited on Tuesday, August 4.

Sincerely,

******* ******

8/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Placed order with NWTM on May 6, 2015, NO CONTRACT DETAILS, terms and conditions, PROVIDED! After weeks of waiting, emailing and calling, I finally received confirmation of delivery date longer than advised on phone at the bottom were the terms which I never agreed too in writing. After waiting 10 weeks, the day of the scheduled delivery, I was informed it was not happening. The person on the phone was confrontational, unprofessional and told me my order did not receive the same level of service because my IRA account didn't pay until ship date. Also different terms and conditions were now in place which required another months wait or I pay liquidated damages. This is the most unprofessional financial transaction I have ever experienced and if it weren't for waiting another three weeks or go to court I would have canceled. But I seem to be bound to changing terms that I did not agree to at the time of purchase, seems to be the way of the world these days. Bottom line, do not do business with NWTM!

Desired Settlement: Delivery, as it seems bait and switch is legal these days.

Business Response: Consistent with our terms and conditions, if Mr. ************* order has not shipped by August 10th, his order will be cancelled without any penalty to him. 

Regards,
Amelia 

Consumer Response:  
Complaint: ********

I am rejecting this response because:
After the fact they demanded we wait an additional 30 days, citing their web site terms and conditions.
At the time of order, no terms or conditions were presented by Northwest Territorial Mint.
When they missed the July ship date they cited terms and conditions, including liquidated damages that were on an email 25 days after the order.
We are in dispute about the waiting 30 days after ship date cited in the terms and consitions presented 25 days after order.
Waiting another 30 days is unacceptable.
We have contacted a Consumer Protection attorney and are considerating our options, but clearly referencing terms and conditions "after" order is not legal nor is referring to web site business pages.
This company has numerous complaints of the same thing, taking orders, in some cases holding refunds 6-8 months.
It is the opionion of me and numerous other victims that this is a Ponzi scheme.
Sincerely,

**** ************

Business Response: As I've mentioned before, Mr. ************ has not paid ANY money to NWTM and, therefore, I'm not exactly sure what his complaint is. His order has been cancelled and we have waived the associated fees in his case. This transaction has been completely unwound for Mr. ************. 

Regards,
Amelia  

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

NOTE::

However, NWTM has never contacted me that my order was canceled, but I will take this as official notification that our business transaction is canceled without penatly~

Sincerely,

**** ************

8/5/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 200 1 oz silver rounds from NWTM on Feb 17, 2015. They advertised immediate shipping after payment, but gave themselves 8-10 weeks to ship. That never happened. I also allege that they never had any intention or possibility of shipping in that window. At any rate, their contract allows them extra time to ship, until May 1. On May 1, they sent me a delay notification. On June 1, they sent me another delay notification. At this point, the contract allows me to get a refund. My refund was processed on June 5. Original order: 200.00 XXXXX SILVER 1 OZ. NORTHWEST TERRITORIAL MINT $17.32 $3,464.00 The representative wrote me 'At your request we have begun the liquidation process for your order #XXXXX. Your refund will be for the full amount you have paid of $3,464.00. The check will be sent to you within approximately 4 weeks. At your request I have also asked that this refund be expedited if at all possible.' Four weeks went by. I contacted them again and, on July 7, was given a date of July 17 for payment. I called on July 20, was told I would be paid in the next day or two, 'certainly' by Friday July 24. It is July 28, I called again, they say they will pay 'within the next day or two, certainly by Friday'. They are not paying me and they have no excuse. It is bordering on theft.

Desired Settlement: Refund.

Business Response: Mr. ******** refund check was mailed on July 30th (check #*****). 

Regards,
Amelia 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is ok, I will maintain that the refund should not take six weeks when already the order was delayed five months and my payment was made by wire.

Sincerely,

****** ******

8/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased $1,383.75 work of silver on December 19th, 2014 (Trade #***** ) I was told that an estimated shipping window would be between Mar 9th - Mar 13th, 2015. On March 13th I was told that I would not be receiving my order by the time I was originally told, and that I would receive it by April 13th, 2015. On the 14th of April I called NWT Mint Company to inquire about he shipment of my order. I was told that it would not be arriving by the delayed time of April 13th. Rather, it would not be shipping for another 7-8 weeks. This is when I requested to get my money back. I was told that I would receive my refund ($1383.75) within approximately 4 weeks. It has now been approximately 5 weeks since I told this, and I have not received my refund.

Desired Settlement: I would like to receive my refund plus 10% of the original due my money being tied up and nothing to be shown for it.

Business Response: Mr. ************* check was mailed on May 18, 2015.

Regards,

Amelia 

8/3/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered 100 oz of silver bullion on March 5, 2015 and have not received my order. Told it was delayed in shipping twice. No further response from them.

Desired Settlement: Would like my silver!!

Business Response: Ms. ***** requested a refund on 7/15. Her check will be processed and mailed as soon as possible. I have personally requested that the process get expedited. 

Regards,
Amelia 

8/1/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Like so many others I have been taken advantage of by NWTM. I ordered 100 ounces of silver in the first week of February and was promised shipping in 6-8 weeks. NWTM only states that they are behind and that it will be “a few more weeks”. Well it has been over five months and I still do not have a ship date only another canned email response of “a few more weeks”. I will be checking with the Attorney General regarding them using customers’ monies interest free for an extended period time. After doing some research online this appears to be a pattern. NWTM Order # *****

Desired Settlement: I do not want a refund just my product shipped promptly. Besides I have read online that getting a refund check from NWTM is also a long…long…long…. wait.

Business Response: Mr. ******* order has been shipped. If he has not yet received a tracking number via email, he will this afternoon. 

I hope this resolves the issue.

Regards,
Amelia S***

8/1/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: 10 Oz Platinum Bullion ordered on 2-19-2015. Payment made to and acknowledged by NWTM 2-23-2015. I was informed by e-mail on that date to expect shipment between April 27th and May 1st. On 5-1-2015, I was informed via e-mail that the shipment has been delayed and will be sipped no later than June 1st. Today is July 16th and I have not received any further communication yet my order remains unfulfilled and states so on the NWTM website. based on the recent posts, this is my avenue as the others posted recently have had difficulty even getting to a response.

Desired Settlement: Delivery of the Bullion immediately. I don't want to wait more months for delivery nor months for a refund check.

Business Response: Mr. ******** order will be shipped today. When his package is loaded onto the delivery truck, he will be sent a tracking number.

Regards,
Amelia 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Item as ordered was not delivered but was upgraded to my satisfaction.  Thanks BBB for causing this delivery to happen as NWTM has had a recent string on non-delivery issues.  It took NWTM five months to deliver the product.

Sincerely,

**** ******

7/31/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: NWT knowingly provides false delivery times in an attempt to earn your business. I am not sure if I will ever receive my purchases, the original 6-8 week shipping window has ran out and now I have been informed of a 30 day shipping delay, but not provided a firm date for shipping. Customer service claims all orders are processed in order, but if that were true they would be able to determine actual manufacturing and shipping times.

Desired Settlement: Immediate delivery of goods purchased.

Business Response:

Mr. *********** order was shipped on June 11th.  

7/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I entered a contract with the NWTMint. Presently they are in breech of this contract. I have waited for the specified time (10 weeks) including an additional 30 days. I am supposed to have the ability to get a refund because of non delivery. I call them and call them and cannot get through to anyone who can process my refund. I have also tried to email the contract officer but do not get a response. They are keeping my money and there is nothing I can do. I believe this is against the law.

Desired Settlement: I would like the NWTMint to honor the contract and refund my money.

Business Response: Mr. ******** check was sent on July 22, 2015 (check #*****). He has now been refunded in full.

Regards,
Amelia S***

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******

7/30/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: In Feb 20, 2015 I've placed an order for 1,800 ounces of silver with Northwest Territorial Mint a gold and silver dealer, for the amount of $30,852 being mislead by their low commission and the name territorial mint. The estimate shipping window was April 27-May1, but when this date passed I contacted them via email and they told me it will take an additional 30 days until June 1 after that when I called customer service they told me they don't have a date, but the things can't go forever like this, I want my money back because this is starting to look more like a network marketing scheme, and not like a legitimate business.

Desired Settlement: I want a full refund of $30,582 because I lost six months waiting for nothing, and they did not respect the delivery date from the contract.

Business Response: Mr. ******* order will be available for pick up next week. A customer service representative will let him know as soon as it is ready. 

If he chooses to have his order refunded instead, he'll need to initiate that process with our customer service at**************

Regards,
Amelia 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****

7/29/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered silver bullion about 4 months ago. Delivery was delayed supposedly due to being behind in filling orders. I was scheduled to receive my order within 3 months of my order and payment. I did not receive shipment nor did I receive any communication from them.

Desired Settlement: Receipt of my order without further delay.

Business Response: Mr. ********** product will be shipped by the end of the day today. He will receive a tracking number once the product is loaded onto the delivery truck.

Regards,
Amelia 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In fact I just received the shipment a couple of hours ago. I believe it was your intervention that caused the resolution. Thank you very much.

Sincerely,

****** ********

7/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Under my Company Name **** **** * ******** *** I purchased 3 Suisse PAMP Gold 100 Gram Bars. Delivery of this gold was scheduled on May 8, 2015. I did not receive the gold I purchased on this date. The company gave themselves an automatic 30 day extension to deliver the gold bars. On June 8, 2015 I did not receive my gold bars. On June 09, 2015 I telephoned the company requesting a full refund of my $11,885.70. I was told I would receive my refund in three weeks. On June 30, 2015 I did not receive my refund. I sent the company a certified letter dated June 30, 2015 requesting an immediate refund of my $11,885.70. As of the date of this complaint I have not yet received my refund. If possible I will attach documents for your review.

Desired Settlement: Due to the fact that my product has not been delivered I want a full refund in the amount of $11,885.70

Business Response: Mr. ********** check was mailed on 7/17 (check #*****). He was refunded in full. 

Regards,
Amelia S*** 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********

7/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Nwmint has my money 5months one week waited 4months&ask for refund-was oked by nwmint but they refuse to refund(claim girl on med leave that writes refund) 5 weeks Since ask 4 & was told full refund coming

Desired Settlement: Refund 911.00

Business Response: Mr. ****** has been refunded in full. His check was mailed on July 21, 2015 (check #*****). 

Regards,
Amelia 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

7/29/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order on 2/11/15. I understand that they have to hold the check fro 10 days for it to clear. The scheduled delivery date was not met and was postponed. The second delivery date was not met and was postponed. This is when I ask for a full refund as per their terms. At the time of my request I was never informed of their policy of withholding funds for 4 to 6 weeks. After I called them to get a status report of when I could expect my refund I was told that it would take 4 to 6 weeks to process the refund. This is an inordinate amount of time to process a simple refund. I sent my check in good faith expecting prompt delivery. Their policy of holding money for inordinate amounts of time while collecting interest on that money is unethical. I would like the company to refund their customers money in a timely manner.

Desired Settlement: I would like to have my money refunded.

Business Response: Mr. ******** check was mailed on July 13th (check #*****). He has now been refunded in full.

Regards,
Amelia 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******

7/29/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Dear Sir or Madam: This is in regard to my order number ***** for a Monster Box of 2015 American Silver Eagles. I placed the order on 11/3/2014 and was advised that my order would be shipped by February 16, 2015. On Feb 13th the order was delayed to March 16. I have called repeatedly since then and been advised that the order would be sent in about 2 weeks. This has happened on 5+ occasions. No order. In turn, I have called other Silver dealers and received the same order for 2015 American Eagles in 1-2 weeks for similar pricing. Their website explicitly discusses a 8-10 week turnaround with the possibility of a 1 month delay (circa 3-3.5 months in total). We are now 7 months with continual advisement that shipment is near-term with each call. Please help. Thanks.

Business Response: Mr. ******** order was delivered to him on July 17th. 

Regards,
Amelia 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you.

Sincerely,

******* ******

7/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid 20,000 dollars for ten m.s. saint gaudens. when they arrived 4 weeks later they were spotted and looked like garbage. When I took the to my local coin dealer he told me I would never get more than spot price due to their condition.I called Mr. ****** who responded telling me to send them back and he would replace them when the repacements came they were no better than the first. I called him and he said "What do you expect from m.s. 63,s. I have been trying to resolve this for over fiveyears I have the coins and the recept signed by Jim R*****. I believe he owns the place

Desired Settlement: I would like a return on my 20,ooo dollars which I paid their value at time of purchase. If they would have truly been in m.s. 63 condition which they were not I paid for the shipping and insurance twice which was several hundred dollar. In case their memory continues to fail them. MY customer number ************ and my order number ********. Will send copy of receipt if helpful. Thank you ******* *********. I will also be willing to take a lie detector test if necessary. A gain Thank you hopefully you can help me but if your results are the same as mine they will have no record of this. The problem they have is I have records of everything including the sealed and numbered coins.

Business Response: When Mr. ********* ordered Saint-Gaudens coins from NWTM, the value of each coin was somewhere between $2,090.00 and $2,310.00 (http://www.ngccoin.com/price-guide/us/st-gaudens-20-pscid-70/1907-saint-gaudens-20-ms-63-price-history-coinid-19141). Essentially all coins of that vintage are going to be marked up. I cannot recount what was said between Jim R****** and Mr. Lacefield, but Jim is our most experienced numismatist and I can assure you that he is always thorough and transparent about products. What Mr. ********* was “told” about their value is just patently false. If Mr. ********* was unsatisfied with his product at the time, he was welcome to return the coins to us. But now, almost 6 years later, it’s too late for that. If he is interested in selling the product back to us, I encourage him to give us a call at (*************

I hope this resolves the issue. 

Regards,
Amelia 

7/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I mailed 4 American Gold Eagles, 1 ounce each, on April 27th, 2015. NWT Mint received the package via registered mail on May 4th, 2015. I had agreed to wait 4 weeks for reimbursement in the amount of $4,855.44, instead of the usual 2 weeks.They never sent me a confirmation email. I called them on May 19th, and they claimed they had no record of my transaction. They kept me on hold 20 minutes, then stated they found it, and would send an email confirming. I waited 4 weeks, then called today, June 2nd to ask if they'd mailed my check, but the person stated once again, they had no record of my transaction. She put me on hold again, then came on the line, and told me my check would be mailed at the end of next week. That's a total of 6 weeks for reimbursement, instead of 4 weeks. I believe they're stalling. I also contacted the Federal Trade Commission today, and filed a complaint with them. I'm deeply concerned that NWT Mint is using stall tactics to avoid paying me the money they owe me. I'm worried they may either be in bankruptcy right now, or will be filing for bankruptcy after they've taken hundreds of thousands of dollars from unsuspecting consumers. Please investigate. Your website indicates that numerous complaints are being filed against them for the same reasons.

Desired Settlement: I want NWT Mint to mail my check for $4,855.44 now without any further delay

Business Response:

I can’t speak to why we were originally unable to locate Ms. ********* transaction. I apologize for the inconvenience. Her check was mailed on June 3rd.

7/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Have two outstanding bullion orders with them. On each they told me it would take 90 days, and would possibly need a 30 extension. First order was made in Sept 2014, called to inquire in January2015 and they gave me a lower price and talked me into a second order. May 5th I called as still no timeline as to when I would receive the bullion. Requested a refund, they agreed and said it would take a couple of weeks. June 5th and still no check. Called them yesterday and they could not give me a check number. I'm concerned that this is a giant Ponzi scheme or pyramid scheme. Please investigate ASAP

Desired Settlement: I need to be refunded $9990.00 for order # *****, and $9960.00 for order # *****. Total of $19,950

Business Response: Mr. ******** checks were sent on June 4th and June 10th. 

7/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered 50 Silver bars from North Western Territorial Mint (NWT MINT) in March 2015, and i received confirmation from them. My order was expected in April, but I did not receive the goods from them. I received a mail from them saying it is back ordered and asked me to wait till May 11th. I waited till June 8th (Today) but i have never heard from them, not even a curtesy mail from them saying why my order is further delayed. When i called them i got a very rude answer from them saying i had to wait indefinite time to receive my order. Neither they want to commit any date nor they want to return the money back to me. This is ridiculous, they simply charged money and sitting on them. This is by no means acceptable. This is clearly a very cheating business. When i demanded for money they said I get less money than i paid, I don't understand why it is..

Desired Settlement: I want the goods to be delivered as promised, else they better shut their business when they cannot fulfill the orders. Making customer wait on a indefinite period is not acceptable. They must be penalized for sitting on customer's money for month's together. I want them to refund double the money they collected, if they cannot deliver the goods.

Business Response: Mr. ************ order is being shipped today. We will send his tracking number to him when the package is on the delivery truck. 

7/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I paid them 10000 dollars for a product. I was told I would have it in 30 days. Then they told me 2 more week delay. So I waited. When the 6 weeks past. I called and there customer service told me it would take 30 days to refund. Me. I said ok. That is total nonsense. Here it is over 12 weeks in to this whole scam. I am still waiting for my refund.

Desired Settlement: To get my money back would be great. I think there needs to be a big lawsuit to shut down the scam they're running.

Business Response:

Mr. ********** refund was sent on July 7th.  

7/28/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for silver bullion product from NWTM back in November of 2014. Within 10 days of placing my order I sent NWTM payment for my order with the expectation that my order would be delivered very soon. I received an email in Janurary saying that the order was delayed and that it would be another month before my order was delivered and they were claiming inventory constraints as the reason for the delay but they promised me that I would receive my order by Feb 23rd. Feb 23rd came and went this time with no email or call letting me know that my order was delayed. I had to call NWTM to again be told that my order was still being delayed by another month. I requested if they had any inventory different from what I ordered to honor my request for 57 ounces of silver. They told me that they did not have the inventory to ship. I can not imagine that after 3 months they are unable to meet my order request when there are other companies that can ship the same products within 10 days.

Desired Settlement: I would like the NWTM to ship my order immediately. I have been waiting long enough.

Business Response: Mr. ********* refund was mailed today (7/16). 

7/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 2/11/15 Northwest Territorial Mint (NWT) received a personal check from me for the sum of $9,475 and entered an order for 500, 1 ounce Canadian Maple leaf silver coins. The contract clearly states that the coins are expected to arrive by 4/11/15 (60 days) and if backlogged then delivery will occur within 90 days or by 5/11. If the coins are not shipped by 5/11/15 the contract states I am entitled to a full refund. On 5/14, I requested a full refund and was told I would get the refund within 3 to 4 weeks. Today is 6/17/2015. Because I have not received the refund I called NWT. I was told the refund had been requested but the firms accountant was fired and things that were supposed to have been done were not. I was told they will mail the check next Friday 6/26/2015. What irks me is that I even had to make this most recent call and more bothersome is why isn't NWT sending the check out today? Why must I wait another 10 days before they put it into the mail? What kind of firm does not honor the stipulated timing of its own contracts. NWT has violated its contract with me which makes me worry that my refund may not be forthcoming. One would think their reputation would be important to them. I hope NWT isn't a Ponzi scheme.

Desired Settlement: Immediate refund.

Business Response:

A full refund was mailed on July 7th. We have been incredibly busy during the last few months as the price of silver has dropped dramatically. Our accounting department has been working overtime to process orders and refunds. We apologize for the delay in sending Mr. ******** check. 

7/25/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased over one hundred ounces of solver bullion from Northwest territorial mint with a delivery date of 8-10 weeks after good funds.at 12 weeks I received an email informing me it would be an additional 4 weeks I contacted customer service after about 10 calls throughout the day and was told they were backlogged with orders and that I could sell my order back to them for current market value. That would represent a partial lose of my investment so I decided to wait the additional 30 days.after that 30 days elapsed I contacted customer service again and was told they could not give me a delivery date but that it would be at least several more weeks but at this time I could request a full refund and I selected that option but was told refunds take 30 days to process due to several layers of approval and signatures. that means they will have held my money for a total of 20 weeks (5 months)interest free using my money to fill other orders. At this point I don't trust Northwest territorial mint and fear my money has been stolen.

Desired Settlement: I would like a full refund As Soon As Possible this order was to be a wedding gift I have no product and no funds for the wedding gift.

Business Response: Mr. *********** check was mailed on May 27, 2015.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

It's to bad it had to come down to 120 day wait for product or refund, I cashed the refund check walked into a coin store and walked out with the product I was hoping to get from NWTM.

Live and learn, from now on I will always check with BBB before major transactions.

Sincerely,

**** *********

7/24/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 100oz's of silver from this company in December 2014. I paid using a visa and the charges went through. It is now the end of July 2015 and I have not received the silver.

Desired Settlement: I want delivery of the product I ordered over 7 months ago or an immediate full refund.

Business Response: Mr. ******** order is being shipped today. He will be provided with a tracking number when the package is loaded onto the delivery truck.

I hope this resolves the issue. 

Regards,
Amelia 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

7/22/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 400 silver rounds on February 8, 2015. Expected shipping date was by May 8, 2015. No shipment, but an email that told me it would now be June 8, 2015. Their company policy is that I can cancel the order and get a refund if the second shipping date (June 8) is not met. It was not. I called today to cancel the order and get a refund. Like other recent complaints, I was told it would be 4 weeks to get my refund. I asked why it would take so long to refund a check that they deposited 4 months ago? All I got was "we are very backlogged with orders". They should have that check to me in 5 days. There's no reason to sit on it another month. Reading other recent complaints, it appears other customers have been told the same thing and did not receive their refunds for considerably longer than 4 weeks. I agree with the individual who wrote the complaint dated 5/30/15. This is beginning to smell like a Ponzi scheme. NWT Mint has now been running this spot + 50 cents sale for just over 4 months. My order was placed in the first few days of this sale. If they can't fill my order, how long will everyone who placed orders since then have to wait. They must be piling up a lot of orders and collecting a lot of checks to sit on for months and months that they apparently are not able to fill! What gives??

Desired Settlement: I want my refund within 5 days (no later than June 15, 2015).

Business Response: Mr. *********** refund was mailed today, July 17th. 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I received my refund check on July 20, 2015, which was 6 weeks after cancelling the order and 5 1/2 months after placing the original order.  While I have finally been made whole on the deal, the service of this company is completely unacceptable.  I will NEVER order from them again.

Sincerely,

****** *********

7/20/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 100 oz. Silver on Feb. 7, 2015. Every 30 days they send me an email stating that they cannot deliver my order due to high volume. After 4 mos. They say I can get my money back in another 4 wks. That makes 5 mos. They have had my money and I have nothing to show for it. This cannot be right. There must be some sort of recourse.

Desired Settlement: I personally would like to see them put out of business. Other than that, I would like to have my money back ASAP.

Business Response: Mr. ******* refund was mailed on July 10th. 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****

7/20/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered Silver Bullion on Oct. 30 2014, (5) Ten Ounce Bars for total price of $895.50 with shipping included. Expected Shipping window after sending in personal check for full amount owed (received by N.W.T.Mint Nov. 3rd) was to be Jan. 19-23 2015. Received Email from Mint Jan. 23 2015 10:13pm (EST) refering to high volume of orders and my order will be delayed and ship no later than Feb. 23 2015. Feb 23 came and went no more incoming communications received from Mint. Contacted them around Beginning of March 2015 they said my email is lost in there system for being in there such a long time and order was not shipped yet but is expected to ship in around 3 more weeks. March 25 2015 1:30pm (EST) I called Mint asking about order, person on the phone said we have a large order volumn from Oct. 2014 and mine is still on hold for atleast 3 more weeks because they are currently shipping orders from the beginning of Oct. April 15 2015 3:00pm (EST) contacted Mint again about order said we are getting closer we are currently shippng orders placed from Oct. 1-15 and they see mine was placed on Oct. 30 and it will be delayed about 2 more weeks. May 01 2015 2:20PM (EST) contacted Mint about order they said same old song and dance about currently working on orders from Oct 1-15 and expect mine to be shipped in about 2 more weeks, I said this is totally unacceptable I want my refund ASAP. they changed order request to refund request and said will be mailed in 4-6 weeks. June 12 2015 1:00pm(EST) contacted Mint about order/refund status said it been the full 6 weeks, they informed me that the clerk who handles the checks has been out all week and has been delayed 7days. June 22 2015 6:35pm(EST) i called about my refund status they said the person who handles refunds has not been in for awhile due to illness and my refund has been delayed 14 more days until July 3rd 2015

Desired Settlement: Want my full refund of $895.50 as promised when company failed to complete order/shipment in a reasonable amount of time.

Business Response:

Mr. ******** refund was mailed on July 10th

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, and well over due, as long as there check don't bounce this matter has been resolved.  Thank You.

Sincerely,

******* *******

7/20/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 60 ounces of Silver back in November of 2014 and have not received it yet. I have called 3 times and still have not got it. I have been told it will go out soon but it never happens. I notice they are not warning people on the website that it will take more then 6 months to get your order if you ever get it.

Desired Settlement: I want my order now. It has been over 6 months. They should put a warning on the website so future customers know that it will take months to get there order if they ever do.

Business Response:

Mr. ******** order was shipped on June 11, 2015. 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

7/20/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Purchased a Monster Box (500 oz) of Silver American Eagles in Sept of 2014. Was told shipment was delayed several times. Finally on 2.18.2015, called and asked for a refund as it had been almost 5 MONTHS. Was told a refund would be processed and I should get a check within 3 weeks. Called again on 3.24.15. This time they told me the check would go out this week. Called again a week later and again said the check was just cut and would go out today. 4.7.2015, called again and they gave me the same line, that the check was sent last week. I demanded to speak to a supervisor and finally got in touch with the interim CFO. He told me he had the check in hand and would personally put it in the mail today. I asked him why I was being told that the check was already sent if it was not? He was not sure why but that he would personally be putting it in the mail. He then gave me his direct line and asked that I call him back when I get my check. At this point, I have lost all faith and trust in their verbal word.

Desired Settlement: I just want my money back. I will Always check the BBB site before any transaction like this again. I would like to see this company investigated for fraud and deception.

Business Response:

Mr. ******** refund was mailed on March 31st

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
**** ******

6/23/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My receipt for order placed: Dear ***** ********, Thank you for sending your payment to Northwest Territorial Mint. Your Cashier Check in the amount of $5,112.00 was received January 8th, 2015 and posted. Trade #***** is now paid in full with an estimated shipping window of Mar 16th - Mar 20th. An e-mail will be sent to you the evening that your order is shipped with your tracking numbers included. If there is any delay in shipment you will be notified by e-mail. If you have any questions please e-mail us at **********************@nwtmint.com Please call our bullion department at ***** ******** Monday through Friday, 6:00 a.m. to 5:30 p.m. and Saturdays 8 a.m. to 12 p.m. Pacific Time if you would like to place an additional order. Thank you for your business. The Following I received on 04/22/2015 : Dear Mr. ********, As you have requested we have begun the liquidation process for your order #*****. The refund will be for the full amount you paid of $5,112.00. Your check should be mailed within the next 4 weeks. I called today to see when my refund was to be sent. 15 minutes on hold and was told it could be another week to 10 days. All I hear are excuses, that they are short staffed and can get no-one to give me a straight answer. I just want my money back!!! ***** ******** ********,il

Desired Settlement: My money back. At first all I wanted was the product which they cannot deliver. Now I can't get them to deliver back MY money. Please help me to get this resolved.

Consumer Response:  

This company sucks.  I did finally get my refund after countless attempts to reach someone.

6/22/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I sold silver to Northwest Territorial Mint. I have a PO# and they owe me almost $9,000. They received the silver in good order on May 15, 2015, and emailed me that it arrived.The agreement was that they inspect the silver, then send a check for payment within 2 weeks. After 3 weeks, I called and was put on a long hold, then bounced around to different people - not a good sign. I asked about my payment and they said the check would be mailed on Friday, June 5. Then, in response to my email, they said the check was supposed to be mailed June 5, but they "missed the date" and would send it June 12. The check never arrived. Again, I called and they said it would be mailed June 19. There is a credibility issue here. Each communication was a personal statement that "the check would be moved up in the process and mailed" and it was not.

Desired Settlement: My resolution request is PROMPT PAYMENT of the amount owed. No more questionable stories and delays. If they will not agree to a direct deposit, then send the check via 2-day Fed Ex at their expense

Consumer Response:

BBB-

Due to your efforts, ****** ******* has received payment in the full amount. You can consider this case closed. We thank you for helping us.

 

****** and ****** *******

Complaint #******** made to Northwest Territorial Mint

6/15/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On November 5, 2014 I ordered 50 1 oz silver NWTM rounds and was told the estimated delivery date was January 9, 2015. When that date came I was notified by email that the estimated delivery date had been pushed back to February 9. That date came and went without delivery and without any further contact from NWTM. I have emailed and called several times asking about the delay, and every time the response is the same: we are sorry for the delay and we'll ship in three weeks. I'm tired of being lied to by this company. What have they been doing with my money for over 6 months now?

Desired Settlement: I want my order delivered to me without any further delay.

Business Response: NWTM was unable to ship Mr. ******** silver within our promised time frame. As such, he was eligible for a full refund or he could chose to wait for his product to ship. Mr. ****** chose to wait for his shipment. NWTM will ship his product as soon as we are able. If Mr. ****** would prefer, at this point, to receive a refund, he is eligible to do so. I hope this resolves any remaining issues. 

6/15/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: To the extent of my knowledge and through me phone calls to this company, they have never filled an order in a timely manner, while they bill credit card in advance, and prior to their ability to fill the order. They hold order for thirty days then offer a buy back for precious metals at current melt value, at a time when prices are falling. I have never received any email advising me that they could not ship in time and that my order was being extended. My order was placed on 09-13-2014, and as of this date...12-15-2014 they still are telling me they cannot guarantee a shipping date but in another week I can have a full refund..... I'm not looking for a refund...I'm looking for my order to be processed as promised. Just a week ago the representative ***** was telling me the orders were going out on schedule...which was confusing because they were all already in the extended time frame and over to 8 to 10 week period. But again I was advised that they were shipping out on or before the selected date...Now just a week later...7 days before they are supposed to ship mine...all of a sudden...There might be a delay because of the poor quality of coins they are receiving....What is going on.. This is when I found out I'm on some kind of waiting list and I have no idea how many are in front of me......and she could or would not tell me how many orders have shipped on time or if they ever shipped or just used everyone's money for months and then want you to take a refund.... My order was almost $3000.00...if another 1000 people have ordered this item. That's over $300,000.00 dollars they are using and sitting on for months at a time......what kind of company does that.. Then...they always have the same response when they cannot or refuse to deliver....Well since the 14 week period has now passed they can have a full refund.....NICE...now that you have made your money off of ours.....blow us off right....not this time....I will continue to see where I need to send my concerns until such a time as you make good on your promise and stop treating people like we OWE you something......

Desired Settlement: Immediate and full compliance with the order that they promised.

Business Response: Mr. ***** ordered silver from NWTM on September 13, 2014. His order was scheduled to ship between November 17-22. NWTM was unable to ship his order by this time and extended the delivery date by 30 days. Mr. ***** expresslhy agreed to the possibility of delay when he placed his order. His order was shipped on December 17, within the time frame promised by NWTM. I hope this resolves any remaining issues. 


6/15/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered 100 bars of Pan American Silver on 11/3/2014.the order was suppose to be delivered in Jan of 2015, I was sent an email stating that the order could not be filled due to an excess in orders and not enough silver bullion, so the order was postponed until Feb of 2015, then I called in Feb and customer service informed me that the order will not be ready until March of 2015,it is now April and I was told again that the order will take another 4 weeks. I asked customer service how they can put silver on sale for .50 over spot price when they cannot deliver my silver, she informed me that they are beginning make more ingots, at that time I asked for my money back customer service said that will receive the full amount I paid out but it will take 4 weeks, I think that they broke my contract and would like my money back immediately. Could you intervene for me and get them to send me a check out now. I think after reading all the complaints about this company you really have to investigate this company. Thanks for your help in this matter. *** ******

Desired Settlement: I would like all my money back as this company miss represented their own contract on the length of time they would hold up the shipment.

Business Response: Mr. ****** was mailed a full refund on May 15, 2015. If he has not yet received his check, please have him call our customer service at ************* I hope this resolves any remaining issues. 

6/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered and paid for 4 100 oz silver bars on January 6, 2015 with a delivery in March. Have continually gotten emails with delays. Refund will only be granted AFTER their extension deadline. Refund will take over 4 weeks. It has been 4 months with no delivery and I cannot call back until tomorrow to get a refund which takes 4-6 weeks. I WANT MY SILVER OR MY MONEY (Market Price of Bars or Cash extended, whatever is higher immediately).This is the ultimate scam of pooling funds for interest.

Desired Settlement: I would like immediate refund of what I paid or the current market price of silver, whichever is higher. I do not want to wait 4-6 weeks.

Business Response: Ms. ******* silver was shipped on April 13, 2015. 

6/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Originally I purchased several hundred ounces of silver around July 2014. I was hoping it was going to ship on time, but it didn’t. I waited and waited and called, but still it wasn’t shipped. In December the price of Silver dropped, so I decided to sell my order back and buy more (never had silver in hand, just liquidized my order). The order was supposed to ship Feb 16- Feb 20th. Same thing, no silver called they said wait, so I waited again another 30 days. It was 20 March 2015 and I was sick of waiting so I cancelled my order. On the recorded phone conversation they said the check would ship within 4 weeks. 4 weeks and 10 days later I called and talked to *** ****, it took a while to get a hold of someone, but she was nice and she said that the check still hasn’t shipped. So by this point I have been lied to several times with the last time being recorded on audio (as all purchases and sales are).

Desired Settlement: I would like my full refund plus a 14% late charge due to money I lost. I was relying on a maximum of 30 days for a check shipment to pay a bill, which I was promised (recorded phone call). I was unable to pay the bill on time and have been charged interest. I still have no check to pay for it. I want my money and late charge or I will pursue further legal action. The voice recording is to protect them as well as me.

Business Response: Mr. ****** was mailed a check on May 13th. If he has not yet received his check, please have him call (*************


6/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Northwest Territorial Mint LLC took payment of $5,376.00 on November 18th 2014 for an order of 300 1 oz.silver rounds and I have not received anything to date April 27th 2015. I called and cancelled the order today April 27th 2015 after constant delays. Now I am told my refund would be delayed 2 to 3 weeks as of today. I have contacted the Federal Trade Commission and filed a complaint with them after explaining my situation, they seemed very interested (I talked to a live person at F.T.C.)and was ask to supply more information after this last phone call to NWT-mint. Keep a paper trail, phone calls, times & dates, excuses given at the time of call, I'm glad I did. DON'T EVEN TRY DOING BUSINESSES WITH THEM. "IF" they are a real company they are not at all on the up & up. Taking money from people without delivery is equivalent to 5 or 6 months interest free loans from U.S. Citizens. The low cost NWT-Mint offers to the public is a joke, you will never see those savings because you will most likely never see your product order, but be forced to wait again for your refund if LUCKY. WHY is this allowed to continue? Now I am going to call the Washington State Attorney General and wait on line to file a complaint with Consumer Issue Branch of Government. Cost of phone calls, time, worry etc, etc, it's not worth any false savings that NWT-Mint offers. NWT-Mint letterhead gives a ZIP CODE of 98071 your BBB system will not take this ZIP CODE?? I entered 98092 as closest match?? RED FLAG!!

Desired Settlement: PROMPT Full Refund!

Business Response: Mr. ********** requested a refund on April 27 and his credit was refunded in full on May 13.

6/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered $1,073.50 in silver rounds from NWTmint on 08/20/14(#XXXXX), by 10/24/14 I still had not received the silver. I called AMEX (CC) and canx. the order. Now they want to change me $152.00 due to the canx. the price of silver has gone down since I ordered it. These people should not be on the WEB.

Desired Settlement: not going to pay their extortion fee!

Business Response: Mr. ****** order was scheduled to be shipped on October 24, 2014. His order was delayed by 30 days, consistent with our terms and conditions. On November 3rd, we were notified that he initiated a chargeback through his credit card company. This means that the credit card pulled the money back from our account. Per our terms, if an order is not paid in full or if a chargeback is initiated, we will liquidate the order. We charge a $35 liquidation fee and, if the price of metals has changed, the difference is the responsibility of the customer. In Mr. ******** case, he owed a total of $152 as a result of his decision to chargeback his credit card payment. NWTM makes these consequences very clear to our customers in our terms and conditions. We bear a significant risk when we purchase and mint bullion to fulfill orders because the price of metal fluctuates. As such, we protect ourselves by these liquidation fees. Mr. ****** paid this fee on November 10th. As such, all remaining issues should have be resolved. 

6/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered 3600 dollars of product and they say they can not deliver for 75 days so I asked for my money back They will not give me a full refund what a ripoff

Desired Settlement: I want a full refund for product not received

Business Response: Mr. ********* placed an order on for silver on NWTM's website on March 31, 2015. On our website, we make our scheduled delivery times abundantly clear well before a customer places an order. In fact, I encourage the BBB to walk through placing an online order at ******.com so you can see for yourself how clearly we establish expected shipment times. Mr. ********* was well aware of how long delivery would take when we placed his order. He was also well aware of the fact that if he did not pay for his full order within 10 business days, he would be charged a liquidation fee and the difference of any change in the metal price on the 11th day after he placed his order. NWTM has this policy in place to protect us from fraudulent orders. Mr. ********* entered into a binding agreement with NWTM when he placed his order. He, unfortunately, did not uphold his end of the bargain because he did not pay for his order within 10 days. Per NWTM policy, we initiated the liquidation of his order. The market loss and the liquidation fee amounted to $242.00. Mr. ********* refused to pay this amount, despite being contractually obligated to do so. As such,  it is unclear why Mr. ********* is making a complaint against NWTM, when it is NWTM, in fact, that should be complaining about his breach of contract. 

Consumer Response:  
Complaint: ********

I am rejecting this response because:

Sincerely,

****** *********

I was mislead by this company NO ONE ELSE DOES BUSINESS THIS WAY, this is an out rage

6/4/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I had ordered a small amount of silver over the new year to test out their online store to make sure it was a viable option for silver before ordering a large amount. I was missing an ounce of silver upon arrival and called them immediately. I figured one ounce of silver was no big deal and they would be able to send me the missing ounce right away, I was wrong. I've called back twice now over the past two to three weeks and they keep telling me that everyone who could do anything is "out of town" or out of the office, and that I'll need to call back later. I don't really buy that and honestly they probably are treating me badly because I didn't buy that much to begin with, well I'm glad I didn't put more on the line because it could've been a lot worse. I will not be further investing with this company in the future.

Desired Settlement: I would like the missing ounce of silver sent to me, or I will contact my bank and have them do a charge back on my debit card.

Business Response: Mr. **** placed an order with NWTM on December 31, 2014. He was given a shipment date of January 23, 2015. We were unable to ship by this time and so we delayed the shipment by 30 days. Mr. **** agreed to this possibility of this delay when he placed his order. His order was shipped just one week later on January 30. I hope this resolves any remaining issues. 

Consumer Response:  Yes this is resolved but I am a woman and it clearly states "Ms. ****" in the title. Which was part of my first complaint. Be more aware.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****

6/2/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I made an order (totalling $471.11) from this company on Feb 16th/2014 at 13:50:30. The charge was put through to my credit card immediately. I was given an estimated ship date of March 14th. On March 22nd I emailed them inquiring of an update on the status of my order, the website still gave a shipping date of March 14th. After my email (which was not responded to by the company) my estimated shipping date on the website was changed to state the estimated ship date would now be April 11th. As of today, April 21st, my order has not shipped. I paid nearly $500 for product from this company on Feb 16th, over 2 months later they still have my money and have not shipped my product.

Desired Settlement: A full refund of $471.11 processed to my credit card immediately. They've had my money for more than 2 months. I should not have to wait any longer.

Business Response: ******* ******
Ms. ****** placed an order with Northwest Territorial Mint ("NWTM") on February 16, 2014. She was originally quoted a delivery date of April 25, 2014. On April 11, 2014, an email was sent to the email address provided by the customer, stating that her order may be delayed by an additional 30 days. This possible delay is clearly stated in NWTM's terms and conditions that all customers much read and agree to before placing an order with us. Ms. ******** order shipped on May 12, 2014.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
Out and out lies from NWTM, but that's not surprising at all. They did not send an email stating my order would be delayed. They did not respond to any email I sent them. They most certainly did not ship my order on May 12th. I filed a complaint with my credit card company who investigated and did a full chargeback against NWTM in May. I also filed a complaint with the Washington State Attorney General's office and suggest anyone having issues with this company do the same.

Business Response: Right before Ms. ******** order shipped, she initiated a chargeback on her credit card. We caught this before we shipped metal to her. Ms. ****** received her money back in full, which, in effect, cancelled her order with us. And any issues should have been resolved at that point. Please let me know if you would like any additional information. 


Consumer Response:  
Complaint: ********

I am rejecting this response because: it's not true. 

Sincerely,

******* ******

5/31/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered some silver bars Oct.2014 didn't hear from them so i contacted them in Jan. 2015 was informed i would get order by end of Feb. did not get order in Feb. Contact them again Mar. was told i could get a refund. agreed to refund was told it would take 4 weeks to get it, its now going on 6 weeks

Desired Settlement: just want my refund

Business Response: Mr. ******** refund in full was mailed on May 4, 2015. 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

5/30/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have done business with Northwest Territorial Mint with satisfactory service since 2005. However, my last order for 500+ Silver American Eagle one ounce coins is problematic. This order was placed on Oct 7 2014, with a projected date of delivery of Dec 15 2014. The delivery date was repeatedly shifted to Jan 19 2015, Feb 20th, Mar 24th. Each time *** or **** in bullion sales reported “your order will be shipped in two or three weeks”. On Mar 31 2015, I cancelled the order. *** stated a check would be sent “within 4 weeks.” As of today, April 28 2015, I have not received my check for $12.484.00. *** informs me “someone forgot to put in the order to send you a check. It should arrive in a week or so.” My concern, above getting my money back, is the potential larger problem for all customers of NWTmint. At a minimum, the Company is getting an interest free loan for 6 – 9 months. Credit card companies, paycheck advance lenders charge customers high interest rates on these type of loans. And does it take four weeks to cut and mail a refund check? This style of business could very well mask a Ponzi type scheme, where revenue from new investors funds selective cancelation payments. Also, if the spot price of the metal rises, say doubles, could or would NTWM make good on the contracts? I suspect NWTM has a large amount of outstanding liability, and would simply declare bankruptcy. Per Internet research, ******* ******** a metal dealer in Southern California, filed for bankruptcy in Mar 2014. Customers with undelivered metal orders lost 20 million dollars. FYI, I placed a similar order for 1 oz. Silver American Eagles with ** ******* out of Dallas Tx on April 7 2015. The order was shipped within 24 hours of confirmed payment, and I received the coins on April 27th – a total of 20 days.

Desired Settlement: I would like my refund back - $12,484.10. And I would like to alert the public of the potential for losing a lot of money when dealing with this firm. I would hope they would change their practices.

Business Response: Mr. ******** was mailed a full refund on April 28, 2015. 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********

5/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: 31 Dec 2014 I placed and order for 100 ounces of silver. I had ordered 10 ounces of silver a few years ago and received it within a week so I had no concerns about doing business with them again. Placed order and received email stating paid in full and estimated deliver date of 5 Mar 2015. I really thought this delivery date was a mistake so I called them and yes they confirmed it would take over two months. At this time I requested to cancel my order and was told I would take a loss because I would have to sell it back to them at their lower rate. So I decide to wait the two months for the silver. When the delivery date got close, I received another email from them stating it may take another 30 days. Now I am really getting concerned that I've been scammed so I do some research and find very many complaints about this same issue from costumers of this company. I even see where they've been sued for this before so they've become very good at skirting the law. They will tell you it's all in the contract, which is true. So after 90 days I request a refund. On 7 Apr I requested a refund and was told it would take 5 to 6 weeks. I emailed them and told them I really need my money and they said it will go out by Tues the 14th at the latest. 14th came and went and no refund. 17 Apr I emailed them again and was told they have recalled the check and did a deposit back to my debit card and sent a transaction ID# so I could track it. After checking my account for several days, I went to my bank and showed them the transaction ID#. They did not recognize it and said their hasn't been any attempt to make a deposit to my account. 21 Apr I emailed with this information and was told it was settled as far as they are concerned and out of their hands. My bank said too much time has passed to pursue this through them and I will have to go through the courts. I'm sure NWTM knows this and that's why all the delays. I'm in Fl and they are in WA.

Desired Settlement: I just want my money returned to me. It's not a lot, but I'm a disabled vet and it's a lot to me. The stress from this has had a toll on my health and I just want to warn other people. Sure they've had their lawyers cover everything in the small print, but that still doesn't make it right to do this to hard working people. I can't travel to WA to pursue this in the courts. I just don't know what to do at this point. At least filing this complaint may save someone else from going through this nightmare.

Business Response: Mr. ***** requested a refund on April 7 and his credit card was refunded in full on April 17. 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****

5/28/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Placed order #***** on 13nov2014 they received payment on 21nov2014 with understanding up to 6 weeks, have been moving delivery date up several times as of today 30apr2015 is 160 days and still can not get a fill date they will refund approx 5 weeks is unacceptable.

Desired Settlement: fill the order in 14 days or full refund with in 5 business days.

Business Response: Mr. ****** silver was shipped to him on March 19, 2015. 


Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Hi, the product has been shipped and I finally received it today took six months ....will never do business with them again...thanks for your help......***** **** 

Sincerely,

***** ****

5/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 9-11-2014, I ordered 100 oz of silver from this company for $1994.00. I waited the expected 8-10 wks for delivery, but did not receive any correspondence or product. After calling cust, service, they stated that my order had been delayed do to a high quantity of orders, and that my order had been delayed about 30 days. They then sent me an email supporting this claim. After 30 days without hearing from this company, I call cust. service requesting a refund. i was told that my refund would be processed within 10 days. After 20 days without a refund, I contacted a cust service supervisor **** who stated that they were still processing my refund. I asked for my refund within one week, but **** kept making excuses why it would take much more time than that to get my money. I reminded her that it only took 4 days for her to get my original payment, and I expected my refund promptly. It has been 5 days, and i still do not have my refund.

Desired Settlement: I want a full refund of my money for all orders to this company now.

Business Response: Mr. ******** refund check was mailed on January 28th. If he never received his refund, please have him contact our customer service line at ************
I hope this resolves the issue.

Regards,
****** **** 

5/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Placed my order on 11/5/2014. I have contacted them several times for status and they never were able to commit a shipping date that they could stick to. Their website still says that it should have shipped last month.Today I called to get my money back as they still couldn't ship it to me.I wired the funds to them but they are telling me that I have to wait 4 weeks to get my money back by check.

Desired Settlement: Send me my refund within 1 week of the request

Business Response: Mr. ******** refund check was mailed to him. If he has not yet received his check, please have him contact our customer service line at *************

I hope this resolves the issue.

Regards,
******

5/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I made a purchase on October 28th of 100 ounces of silver for $1,840.00 and again on November 5th for 200 ounces of silver for $3,342.00. The original delivery date for the first 100 ounces was Jan. 16th, they pushed it out to Feb. 16th and said if they didn't deliver by then I could either keep waiting or get a refund at either the current market price or the price that I placed my order at whichever was higher. The second delivery date (for the 200 ounce order) was for Jan 26th-30th and that has been pushed out to March 2nd. Well since Feb. 16th came and went without a delivery confirmation number I called today to try and get a refund. They put me on hold for half an hour at which time the call transfered back to their main operator. She said that I should leave a message and that they would get back to me. Well I waited all afternoon and they never got back to me so I called back at 230 PM and was told that customer service was "out to lunch" and that they would call me back. I am completly getting the run around and after checking online I'm not the only one. They have had my money since October and now won't even talk to me on the phone about my order. Hopefully the BBB can help me either get my product or a refund

Desired Settlement: I would prefer a full refund of my money, but if they just delivered the product they originally promised me I would be ok with that as well.

Business Response: Mr. ****** refund check was mailed to him. If he did not receive the check, please have him contact our customer service line at *************
I hope this resolves the issue.

Regards,
****** ****

5/6/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I bought and paid for some bullion on 10/31/14 with a promised delivery date of Jan 7, 2015. I was then notified by email that new delivery date was 2/23/15. On 2/26/15 I called and spoke to ****** and then **** who said it would be another 3 to 4 weeks and if I wanted a refund that would also take 3 to 4 weeks.

Desired Settlement: deliver order immediately.

Business Response: When Mr. **** purchased silver from NWTM, he agreed to our terms and conditions. In our terms, we clearly delineate that if we are unable to ship a customer's order by the quoted time frame (allowing for an additional 30 day delay, a term approved by the WA Attorney General), NWTM will fully refund the customer's order or will buy back the metal at the prevailing market price, whichever is higher. NWTM was unable to ship Mr. ****** product to him within the quoted time, as such, we gave him the option of a refund. Mr. **** declined this offer and instead chose to wait for his product. We will ship his product as soon as we possibly can. If he has any questions, he is welcome to call our customer service department at (*************

Regards,
****** ****

Consumer Response:  
Complaint: ********

I am rejecting this response because:


3/30/15

To: Ms. *** ****
Northwest
Territorial Mint
**** ** ***** ***
Federal Way, WA 98003

Dear Ms. ****,

This is a second demand letter for immediate fulfillment of my order. My order
#***** was placed and paid for on 10/31/14 and has not yet been received.
You missed your promised delivery date of January 23, 2015 by issuing a 30 day
extension. You missed the 30 day extension date of February 23, 2015. You
missed another 30 day promise of delivery on March 23, 2015. Nowhere on your
website do you claim a 5 month shipping date so please do not refer me to your
terms and conditions. 

I demand immediate shipment of my order #*****. Failure to do so will result in
legal action being taken against you.

Sincerely,
****** ****

5/6/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 8-05-2014 I ordered 2 "Monster Box" containing 500 United States Minted Silver Eagle coins from Northwest Territorial Mint (NWTM). I was informed that these 2 boxes would ship within 2 months and after 2 months I was informed that NWTM needed an additional 30 days to fullfill the order. The order was supposed to ship on 11/24/2014, but NWTM has refrained from shipping my order. NWTM stipulated that if they did NOT ship my order they would give me a FULL REFUND, $22,370.00. I have ordered numerous orders similar to this one from 2 other firms and have received my order within 5 business days of receipt of funds. NWTM is using nefarious business practices for financial gain. This is serious money and NWTM should be held criminally for their criminal business practices.

Desired Settlement: I demand a full refund of $22,370.00 to be mailed to my address: ***** ***** ***** ******* PEORIA, ARIZONA 85383. This is what we agreed upon many times since I placed my order on 08/5/2014 with NWTM sales representative: **** ****. I have also spoken with ********* ******** at NWTM to request a full refund. All documentation can be provide to prove my dealing with NWTM: Cashier's Check, E-MAIL traffic and write ups after discussion to receive a refund for non compliance and non delivery.

Business Response: A refund in full was mailed to Mr. ****** on December 10, 2014. If, for some reason he has not yet received his refund, please direct him to call our customer service representatives at (************* As we have not heard from Mr. ****** since he check was mailed, I assume he was received and deposited it already.

I hope this resolves any outstanding issues.

Regards,
Northwest Territorial Mint

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
In no way should it be acceptable or legal for a business to hold funds for over four months, especially $22.37K, to determine that they are unable to furnish goods that they are under contract to fulfill in a timely manner. There excuses were completely false and caused hardship and concern the buying party. There scheme to use monies to gain interest and "clock" high balance sheets is nefarious business practice and should be shutdown by the federal and state governments. It concerns me that NWTM reviews government contracts, which is ridiculous in light of all these complaints. Shut them down!!

4/30/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased 88 one ounce silver bars on November 29, 2014, which was paid in full. My original shipping date was February 2-6, 2015. On the 6th of February, 2015 I received an email stating my shipment was delayed but my order would "ship no later than March 9th, 2015." It is March 10, 2015 and there has been no notice that my silver bars have shipped, nor will they respond to my emails.

Desired Settlement: I would prefer to have my 88 one ounce silver bars, but a full refund would also be acceptable.

Business Response: Mr. ******** credit card has been refunded in full.

I hope this resolves the issue. 

Regards,
****** ****

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

4/29/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have placed a total of seven orders for silver bullion with Northwest Territorial Mint (NWTM) since 9-18-14.I have requested refunds on the first five orders because they exceeded the 3-month delivery dates. I have received those refunds. I requested refunds on my last two orders #***** and #***** on February 24, 2015, and have not received those refunds as yet. Each of those two orders was in the amount of $8,630. I called NWTM today and a lady named *** assured me that my refund checks would be in the mail by the end of this week.My concern/complaint is that NWTM has not completed even one of my seven orders within the intial three month period. My last two orders have gone beyond a four month period. That's an excessive delay when I paid for all bullion at the time of placing my orders. Where were my funds all this time? They should have been held in escrow. I lost a significant amount of interest from **** ****** *****, because of these transactions. I think your office should look into the operations of NWTM and stop them from doing business in our state, if they can't deliver within a timely period.

Desired Settlement: I would like to be reimbursed an appropriate "out-of-pocket" interest amount for all of my funds that were delivered to Northwest Territorial Mint, LLC, since my initial order on 9-18-14, if NWTM was able to use those monies at their own discretion. I don't think these folks should be in business in the State of Washington if they can't deliver in a more timely manner. This is not just a recent practice with them. All monies from clients should be held in escrow until delivery is made.

Business Response: I'm sorry that Mr. ****** has not been satisfied with his interactions with NWTM. NWTM has, however, fulfilled our contractual obligations with Mr. ****** and satisfied the terms of our sales with him. When Mr. ****** placed his orders with us, he had to affirm that he had read our terms and conditions. Those terms do not include any mention of holding his funds in escrow and that representation was never made to Mr. ****** in any other way. He had no reason to expect or to rely on the notion that his funds were going to be held in escrow until his order was shipped. He placed his order, we were unable to ship his order within the quoted time frame, and as such he was entitled to a full refund which he has received. 

Please contact me if you have any additional questions about these transactions. And I hope this resolves the issue.

Regards,
******

Consumer Response:  
Complaint: ********

I am rejecting this response because:

Sincerely,

**** ******

4/29/2015 Delivery Issues | Complaint Details Unavailable
4/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order on June 9,2014 w/ NWT Mint and sent the $5400 payment SAME day. Payment was received within standard mailing time and delivery for their product was estimated for two months. When the two months expired, the shipment was set to be fulfilled within another 30 days. Complaint 1: That shipment didn't arrive. Under the "buy-back" terms of the order, I cancelled and repurchased an order for a better rate in September 2014. The same 3 month process occurred. Complaint 2: Shipment 2 never arrived. On January 12th 2015 when my shipment date expired, I called the next day for a cancellation and full refund. I was told my refund would take 2-3 weeks to process for "liquidation". It seems absurd they would this kind of time to "liquidate" an order that never reached a "solid-state" in 7 months. Complaint 3 (Main Complaint): Prolonged Refund has still not come through(2weeks/3days in). Given the last 2 claims of NWT to process my shipment within 2-3 months never came to fruition, their refund promise of 2-3 weeks needs to be upheld.

Desired Settlement: I need an emailed confirmation of my refund of $5400 being mailed by no later than Monday February 2nd 2015 and that check in my hands within mailing time (2 to 8 days)no later than February 10th 2015. DO WHAT YOU SAY YOU ARE GOING TO DO.

Business Response: Mr. ******** refund check has been mailed to him. If he never received it, please have him contact our customer service line at *************

I hope this resolves the issue.

Regards,
****** ****

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******

4/29/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On October 31st, 2014 I responded to their solicitation regarding free shipping on NWTM 100 Ounce Silver Bar. There was no mention of it being out of stock when it was ordered on their webpage. I found out the status of their expected date of shipping to be in December of 2014. When I did not receive it, I contacted their customer service representative who told me that there was a delay and that it now was going to be expected on or before February 23rd, 2015. I told them I would wait. On February 25th, 2015 I got tired of waiting and contacted their customer service representative who informed me of another 3 to 4 week delay. At that point I asked for a full refund. I was then told that the refund would also be 3 to 4 weeks. I was told that the refund would have to go through "liquidation" and all they could do was send in the request and to call them back in 3 weeks if I still hadn't seen anything in the mail.

Desired Settlement: I want a full refund expedited and I want them to stop advertising items no longer in stock or unavailable. After they have refunded my money, I am going to request to no longer receive emailed solicitations from them. I have spent over $30,000 at competitors and wanted to try this company. They have lost my business.

Business Response: Mr. ******** refund check has been mailed. If he has not yet received his refund, please have him contact our customer service line at ************

I hope this resolves the issue.

Regards,
****** ****

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

4/28/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered $2k of silver bullion in Nov. 2014 and wired money from bank to NWT. My product was to be shipped on Jan, 9th, 2015, but instead I received an e-mail stating it would take another 30 days. On Feb. 10, 2015 I called NWT only to be told they needed another 3-4 weeks before they could ship. After reading the numerous other complaints with the same exact issue on bbb.org, I have asked NWT for a buyback. They told me I paid $16.91/oz and they would buy back at $16.82/oz. I will see if I ever get the money. It seems this business is getting away with deceptive business practices. They take the consumers money immediately, but then do not deliver the product. The Washington Business Association should start an investigation at the very least.

Desired Settlement: I am looking for the buyback promised by the customer support person I spoke with today. I've filed this complaint in case this does not happen, but also feel this company needs to be investigated for selling products they apparently so not have.

Business Response: Mr. ******** refund check was mailed on February 25. If he has not received it, please encourage him to call our customer service department at ************** 

I hope this resolves the issue.

Regards,
****** ****

Consumer Response:  
Complaint: ********

I am rejecting this response because:
I received the check on March 4th or 5th. Was told it was not mailed out until March 2nd. I have also opened a complaint with the Washington State Attorney Generals Office. This company has had the same complaints and was even fined for not shipping the products paid for a few years ago. This company continues in it's old practices and someone needs to shut them down.

Sincerely,

***** ******

4/28/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On November 7, 2014, I ordered - and paid $9535 for - 500 silver one ounce coins from the Northwest Territorial Mint. I was promised the order would be delivered "promptly." It still has not been delivered. I called several times and was always told another two or three weeks. Finally, on February 2, 2015, I received an e-mail telling me it would be shipped no later than March 2, 2105. It was not shipped. I called on March 3, 2015 and demanded a full refund - which was offered in the February 2, 2015 e-mail. I was told it would take two or three weeks. It still has not arrived. Nor do I expect it to. Looking up the Northwest Territorial Mint on Google I find numerous complaints of items ordered but not delivered. On the BBB website listing I find 47 delivery issues noted. Yet on the very day I was supposed to get my delivery of the 500 coins - but didn't - I received an e-mail from the Northwest Territorial Mint soliciting the purchase of precious metals. So they are soliciting orders for precious metals when they are not filling the orders they have. Someting is very wrong. I have also written to the U.S. Attorney in Washington State about this.

Desired Settlement: Refund $9535 - the full amount I paid for the ordered coins. I was told in the February 2, 2015 e-mail that I if the delivery of the coins was not made by March 3, 2015, "we will pay you a full refund." I am demanding that refund. Thank you.

Business Response: Mr. ********** refund check has been mailed to him. If he has not yet received his refund, please have him contact our customer service line at *************

I hope this resolves the issue.

Regards,
****** ****

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The refund check was sent to me and has cleared the bank.  Thank you for your assistance.  

Sincerely,

******* ********

4/5/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Sent them the money for a monster box of American Eagles on 9-29-14. They gave a ship date of 12-19-14. Then was given a ship date of 1-19-15. On 1-20 i requested they just send my money back and still haven't seen it.

Desired Settlement: I want my $10,170.00 that i sent them plus $250.00 interest for the 5 months that they have had my money.

Business Response: Mr. ******** refund check has been mailed to him. If he has not received it, I encourage him to contact our customer service department at **************

I hope this resolves the issue.

Regards,
****** ****

4/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: NORTHWEST TERRITORIAL MINT, SELLS SILVER WANTED TO INVEST IN SOME SILVER,LOOKED INTO COMPANY LOOKED OK BUT I DIDNT DIG DEEP ENOUGH THIS COMPANY I FOUND HAS A BAD REP FOR USING PEOPLES MONEY AN SOME NEVER GOT SILVER OR MONEY BACK,ITS A FRAUD, SCAM OUTFIT, MANY ONLINE STATE THEY NEED TO SHUT THIS CRIMINAL OPERATION DOWN, AN IM AFRAID I FELL INTO SAME TRAP AS MANY OTHERS,THOUGHT THERE WERE LAWS GUARDING AGAINST CROOKS LIKE THIS, MY COMPLAINT IS AS FOLLOWS;FEB 10 2015, I CALLED NWTMINT TALKED WITH **** ******, PURCHASED 19968.75 DOLLARS IN SILVER, WITH 8-10 WEEK DELIVERY,AFTER MY PURCHASE AN I HAD WIRED OVER MONEY FROM MY BANK I READ OVER AGREEMENT AN IT STATED ALL OPEN ENDED AND APPROX, DATES THATS NOT WHAT I WAS TOLD CALLED FEB 11 2015 CANCELLED ORDER DUE TO THEY CANT GIVE ME EXACT DATES AS TO WHEN I WOULD HAVE SILVER OR EVEN MY MONEY IF THEY CANNOT GET SILVER, TOOK A 1000.00 DOLLAR LOSS TO BUY OUT OF THIS AGREEMENT,WHICH MOST FOLKS END UP DOING WHEN THEY MONTHS LATER TELL THEM CAN GET SILVER,Scam,**** ******** did buyout there at nwtmint,told me I would have money back in 2-weeks feb25 2015, called feb 25th talked to a lisa was put on hold 2 times for over 30 min then finally told another 2 weeks I can see where this is going ,they have stolen my money I want it back! if I took someones money id be in jail why are these scammers allowed to operate, Product_Or_Service: SILVER Order_Number: # ***** Account_Number: ** ******

Desired Settlement: DesiredSettlementID: Refund this **** ** or **** ******** or this **** ******, need to refund my money for the amount agreeded on after buy out 18,956.25 dollars as they had agreeded to do in my paperwork an per phone conversations. ASAP,MR,******* ********* 2/26/15

Business Response: When Mr. ********* placed his order with Northwest Territorial
Mint, he agreed to our terms and conditions. Within those terms, we clearly
delineate our shipping window and the potential of a 30 day delay. Also
included in our terms is information about order cancellation—if a customer
choses to cancel their order, Northwest Territorial Mint will buy back the
metal purchased at the prevailing market rate. Unfortunately for Mr. *********,
the price of silver had fallen when he chose to cancel. NWTM has no control
over the bullion market and we also have no control over when a customer choses
to cancel an order. We always comply with the terms and conditions that a
customer agrees to, which have been approved by the WA Attorney General. Mr.
*********’s refund check has been mailed to him. If he has not yet received it,
I encourage him to contact our customer service department at **************
I hope this resolves the issue.

Regards,
****** ****

3/27/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Product ordered 11/4/2014. After check cleared I was notified expected delivery would be 12/23/2014. On 12/22/2014 I was notified expected delivery would be moved back to 1/23/2015, then delivery was moved back again to 2/23/2015. On 2/25/2015 I contacted the business by phone and was informed delivery would take another "3 to 4 weeks". I expressed my frustration and was told I could cancel the order. When I said that might be a good idea the lady abruptly hung up. I have been unable to get a cancellation confirmation number, or any other information, and of this writing my order still shows "Expected Delivery" of 2/23/2015. Product_Or_Service: 1 oz silver bars Order_Number: *****

Desired Settlement: DesiredSettlementID: Other (requires explanation) Ship the order!

Business Response: Mr. ******* refund check has been mailed. 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *****

3/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We paid for silver rounds in October of 2014 which this company did not deliver. Their receipt stated "Thank you for sending your payment to Northwest Territorial Mint. Your Personal Check in the amount of $1,819.00 was received October 6th, 2014 and posted. Trade #***** is now paid in full with an estimated shipping window of Dec 22nd - Dec 26th." When we did not receive the order a request for refund was sent. Refund was promised and has not been received. They have not answered recent email communications per this matter. Sincerely, ******** ** ***** Product_Or_Service: Bullion Account_Number: *****

Desired Settlement: DesiredSettlementID: Refund Check sent to ******** ** *****, **** ****** ***** New Braunfels, Texas 78130

Business Response: Mr. ******* refund check was mailed on February 26. If he has not received his check, please have him call our customer service department at**************
I hope this resolves the issue.

Regards,
****** ****

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Check was received and deposted.

Sincerely,

******** *****

2/12/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On October 19, 2014 I placed an order to buy 52-1oz Pan American Silver Bars. My credit card was charged for the order. I was told that it would ship by December 26, 2014. It never did, I was notified by email that it was delayed and it would ship by January 26, 2014. I never received shipment and I never heard from them. I called today on January 27th and they told me that they are way behind on orders and it might be a couple more weeks. I asked if they had any other items in stock and they told me that they don't have any inventory on hand and they produce as they can get in metal. This is very alarming to me since they have my money and have not purchased any metal to produce my silver bars while I paid them up front.

Desired Settlement: I want delivery of what they promised me on December 26, 2014 and January 26,2014. If they cannot deliver me the 52 ounces of silver, they should give me a substitution of 52 ounces of another form of silver. I find it hard to believe that they don't have any inventory when they have an online store where they sell multiple items. If what they are saying is true this type of business practice needs to end if they are selling products they don't have.

Business Response: Final Consumer Response /* (2000, 6, 2015/02/12) */ Thanks to the Better Business Bureau, Northwest Territorial Mint shipped my items immediately and I have received them. They have such beautiful products, I just wish they would be more prompt and more understanding when a customer calls in with delay concerns. In the end everyone did the right thing and I appreciate everyone's help in resolving this issue.

11/26/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The failed to deliver product in a timely manner and have promised a refund in 5-7 days and the check hasn't been cut

Desired Settlement: I just want my money back

Business Response: Initial Business Response /* (1000, 8, 2014/11/11) */ Northwest Territorial Mint was unable to ship Mr. ****'s product within our quoted time frame. As such, he was eligible for a full refund of his purchase. Mr. **** requested on October 15th and his check was mailed two days later on October 17th. I hope this resolves any remaining issues. Initial Consumer Rebuttal /* (2000, 10, 2014/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) The dates are incorrect, the returned check required several communications and more than two days. I think their business practices are misleading.

11/25/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I joined NWTM monthly accumulation program back (MAP)in April and ended in Aug with the purchase of 50 ounces of silver due at that time. 30 days has past and now they are saying another thirty days before delivery. This means that they are using my money for seven months. I gave them two weeks notice in August in writing cancelling the service. There is no excuse for this delay of goods.

Desired Settlement: I want my silver plus interest for the two months of them using my money.

Business Response: Initial Business Response /* (1000, 10, 2014/10/08) */ *** ***** contacted NWTM in April 2014 to sign up to participate in our Monthly Accumulation Program ("MAP"). Under this program, which allows customers to make smaller, more manageable monthly purchases, and still receive discounted bulk pricing, 1) the customer selects bullion pieces, or specific dollar amount of bullion they would like to purchase on a predetermined day of the month; 2) NWTM then makes monthly purchases on the customer's behalf; and 3) Once the customer has accumulated enough bullion to meet NWTM's minimum shipping requirement, or the customer terminates their MAP account, NWTM will ship their silver. NWTM does not make any claim or promise that it will physically hold a customer's silver for them while the customer's MAP account is active. *** ***** opened his MAP account, effective April 10, 2014; the date the first bullion purchase was made. Between April and August 2014, *** ***** purchased twenty one ounce Stagecoach Silver rounds, and thirty one ounce Stagecoach silver bars, totaling $1,126.00. On July 15, and again on July 17, *** ***** wrote to NWTM to close his MAP account as of August 10, 2014. On August 20, 2014, *** ***** asked about his shipment date, and was given a shipment date range of September 1-5, 2014. Additionally, he was informed that his shipment may be delayed up to 30 days, and that he would be notified of the delay September 5 if this was the case. *** ***** opened his NWTM MAP account online. In that process *** ***** was required to read NWTM's Terms and Conditions. Additionally, *** ***** was required to confirm that he had read NWTM's Terms and Conditions, which he did. In those Terms and Conditions that *** ***** reviewed and to which he agreed, it is expressly stated that "in the event we are unable to ship your order by the date promised, we will contact you and give you the option of buying back your order based on the spot market price at that time or agreeing to wait an additional period of time for your order, which shall not be more than 30 days." On September 5, 2014, *** ***** was emailed a notice that his order would be delayed 30 days. He was also informed that his order would ship no later than October 6, 2014. Never did NWTM inform *** ***** that his shipment would be delayed 60 days as *** ***** claims. If *** *****'s order does not ship by October 6, 2014, he may request, and will be given a full refund. Initial Consumer Rebuttal /* (3000, 12, 2014/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) On October 8th, 2014 I received the shipment of 50 ounces of silver from a Nevada Silver Company. 60 days after purchase. NWTM does not handle the silver just your money and of course it is in their favor. They wait for the market to go down in value so they can purchase at a lower cost to profit from your loss. They are not a reputable company... Final Business Response /* (4000, 14, 2014/11/05) */ Mr. ***** contacted NWTM in April 2014 to sign up to participate in our Monthly Accumulation Program ("MAP"). Under this program, which allows customers to make smaller, more manageable monthly purchases, and still receive discounted bulk pricing, 1) the customer selects bullion pieces, or specific dollar amount of bullion they would like to purchase on a predetermined day of the month; 2) NWTM then makes monthly purchases on the customer's behalf; and 3) Once the customer has accumulated enough bullion to meet NWTM's minimum shipping requirement, or the customer terminates their MAP account, NWTM will ship their silver. NWTM does not make any claim or promise that it will physically hold a customer's silver for them while the customer's MAP account is active. Mr. ***** opened his MAP account, effective April 10, 2014; the date the first bullion purchase was made. Between April and August 2014, Mr. ***** purchased twenty one ounce Stagecoach Silver rounds, and thirty one ounce Stagecoach silver bars, totaling $1,126.00. On July 15, and again on July 17, Mr. ***** wrote to NWTM to close his MAP account as of August 10, 2014. On August 20, 2014, Mr. ***** asked about his shipment date, and was given a shipment date range of September 1-5, 2014. Additionally, he was informed that his shipment may be delayed up to 30 days, and that he would be notified of the delay September 5 if this was the case. Mr. ***** opened his NWTM MAP account online. In that process Mr. ***** was required to read NWTM's Terms and Conditions. Additionally, Mr. ***** was required to confirm that he had read NWTM's Terms and Conditions, which he did. In those Terms and Conditions that Mr. ***** reviewed and to which he agreed, it is expressly stated that "in the event we are unable to ship your order by the date promised, we will contact you and give you the option of buying back your order based on the spot market price at that time or agreeing to wait an additional period of time for your order, which shall not be more than 30 days." On September 5, 2014, Mr. ***** was emailed a notice that his order would be delayed 30 days. He was also informed that his order would ship no later than October 6, 2014. Never did NWTM inform Mr. ***** that his shipment would be delayed 60 days as Mr. ***** claims. Mr. *****'s order shipped on October 6, 2014. Final Consumer Response /* (4200, 16, 2014/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Fraudulent company...

11/18/2014 Delivery Issues
11/12/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: ordered almost 3 months ago... no delivery... requested refund check... no refund

Desired Settlement: Requested full refund 10 days ago. no refund yet

Business Response: Initial Business Response /* (1000, 7, 2014/10/14) */ According to our bank records, Mr. ****'s refund check was cashed on October 1st. I hope this resolves his complaint.

11/12/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Cannot fill order in a timely manner, while they bill credit card in advance, and prior to their ability to fill the order. They hold order for thirty days then offer a buy back for precious metals at current melt value, at a time when prices are falling. Notification of inability to fulfill order comes after online order is placed, at which time there is a $35 charge to cancel that order. This policy seems very unethical.They also have deceptive e-mail advertising offer with lots of "mice type" regarding their shipping practices. Product_Or_Service: 31 Aug 14 Order_Number: STXXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund Completed order, with in two weeks, or a full and complete refund of purchase price. Their cancellation policy is unethical, while they have full knowledge of their ability or inability to fill orders within the company, and prior to accepting any order.

Business Response: Initial Business Response /* (1000, 7, 2014/10/14) */ Mr. *******'s order was shipped on September 31st, which is exactly when he was told it would ship. When we placed his order at the end of August, he was told that it would be shipped in 30 days. There was nothing hidden from Mr. ******* when he placed his order with Northwest Territorial Mint.

11/12/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: my order and good funds received was confirmed on April 25, 2014 with a shipping middle of July. July 19 email received stating another 30 days(August 18). Called August 18 and now told another 3 weeks. This is a never ending trail using their corporate disclaimer to engage in deceptive trade practices.

Desired Settlement: ship my order NOW and stop playing games

Business Response: Initial Business Response /* (1000, 8, 2014/09/02) */ As delivery of Mr. *******'s order has been delayed past his initial shipping window and the 30 day delay, he is entitled to a full refund or to sell back his metal at the current market price, whichever is higher. If Mr. ******* wishes to receive a refund, please direct him to call our customer service department at X-XXX-XXX-XXXX. From his complaint, it appears that Mr. ******* would rather take delivery of his product, which will be shipped as soon as possible. I hope this resolves the issue. Regards, ****** ****, Assistant General Counsel Northwest Territorial Mint, LLC Initial Consumer Rebuttal /* (3000, 10, 2014/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have cancelled my order for the remainder of my order and am waiting for a refund. This is NOT the point! They are running a classic bait and switch operation. They take your money and then use it until you become tired of waiting for delivery. They never can give you any expected ship date as the clerk told me on the phone she really didn't know when but give it another 3 weeks. Then they offered to substitute with another product which I do not want. Almost 5 months later I am now hoping I get my money back!! I will have to wait and see. Final Business Response /* (4000, 15, 2014/10/14) */ Northwest Territorial Mint was unable to ship the entirety of Mr. *******'s order by the quoted shipping date, as such, he was issued a refund. According to our bank records, the check was cashed on the 1st of October. I hope this resolves Mr. *******'s complaint.

10/20/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Placed 2 Orders with Northwest Territorial Mint - 1) Order XXXXX on 6/20/14 for $1513.20 2) Order XXXXX - on 5/17/14 for $9762.06 - for Silver and Gold Bullion Purchases - did not say product was out of stock on Web site - Waiting 3 months for shipment!!! This is Fraud to sit on $11,275.26 for 3 months!! I have called them several times - they keep delaying while they sit on my money!!!

Desired Settlement: I want my product or my refund - now - at the rate I paid - these guys are truly frauds - I have purchase from a competitor and received in 3 days!! They need to say if you a purchasing from their web site - they are out of stock or in stock. If I get a refund - they do not refund the total price I paid - they refund market value - this is another fraud!! These guys are a USA MINT????????????????????????? Thanks, *****

Business Response: Initial Business Response /* (1000, 5, 2014/09/02) */ Mr. ******'s refund was submitted for processing on August 29th and will be mailed as soon as it is ready. I hope this resolves the issue. Regards, ****** ****, Assistant General Counsel Northwest Territorial Mint, LLC Initial Consumer Rebuttal /* (3000, 7, 2014/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) They processed my 1st Gold Order - to give me $9700 back - but my 2nd Silver order is still outstanding. I do not understand way they need another 30 days to give me my money back - when they have been sitting on it for 3 months!!! Final Business Response /* (4000, 12, 2014/10/14) */ Northwest Territorial Mint was unable to ship Mr. ******'s order within the quoted timeline. He requested a refund on Friday, August 29th and the refund check was mailed on Tuesday, September 2nd. Hopefully this resolves Mr. ******'s complaint. Final Consumer Response /* (2000, 14, 2014/10/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) After 4 Months!! I received my refund for my $9700 Gold order and received my $1500 in Silver shipment. I ordered 60 2014 Silver Eagles - received Qty 60 of 1987 Silver Eagles. These Guys should not have a web Site selling bullion they do not have and making the consumer wait until they have it. They need to state product is NOT IN STOCK!! - Not showing that product is in stock or not - It is assumed that everything they have is in Stock. For this company to sit on $11,500 of mine for 4 Months - with no real way to get a full refund until after 4 months - these guys should not be in business!! In addition - when I called several times to get my refund - I had to wait in line on the phone - to get access to *** for refund - so you know that there are others experiencing the same issue!! Why do you have to wait 4 months for a refund????? I hope this gets posted to the public on this company - consumer beware on Northwest Territorial Mint - you might not get your order!! These guys are not good business people!! Needless to say - I will never do business with these people again!! Buyer Beware!!!!!!!!!!!!!!!

9/22/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I received notice from Northwest Territorial mint that my payment was received in full on June 17th. I hadnt received the order by the 1st week of July. I was told then that it was sceduled to be shipped in September 2014, but most likely it would be shipped 30 days later. How did the company saleperson know already that the order would be late? I feel I might receive nothing for my money (more than 1000 dollars) I read some of the experiences of people losing money after canceling orders that took many months to deliver, and I can't afford to lose any money. I read one man's complaint that northwest mint has been ordered by the attorney general of Washington state to comply with fair trade practices in 2008, but that they didn't comply with the legal agreement in his case. I can't believe northwest can be getting away with this. Please help

Desired Settlement: Delivery of the goods promptly (within 2 weeks) at the agreed on price

Business Response: Initial Business Response /* (1000, 7, 2014/09/02) */ Mr. ***** placed his order on our website (nwtmint.com). After he chose which items he wanted to purchase, the very first page of the check-out process displayed very prominently that we currently have an expected delivery time between 8-10 weeks. And then, right before he finalized the transaction, we showed him again what the estimated shipping window was. Mr. ***** had no basis for thinking that his order would ship within a week or two. Also, before he finalized his order, Mr. ***** had to read and agree to our terms and conditions. Clearly stated in our terms is the possibility of a 30 day delay in shipping. The shipping window provided to Mr. ***** was from September 1-5. If we are unable to ship his silver by then, we will place Mr. ***** into the 30 day delay period. At anytime, Mr. ***** is entitled to sell back his metal to us at the current market price. If we cannot fulfill his order by the end of the 30 day delay, he is entitled to a full refund or selling back his metal at the current market price, whichever is greater. I hope this resolves the issue. Regards, ****** ****, Assistant General Counsel Northwest Territorial Mint, LLC Initial Consumer Rebuttal /* (3000, 9, 2014/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not recall being shown the information about a 8 - 10 week delay. Certainly I would have recalled seeing this information Three times and "after having been shown it before completing the order. Of course it is impossible now to verify what NW is saying or what I am saying. I can note that they are using peoples money interest free for months , probably in the hundreds of thousands of dollars. I have read their conditions buried in their terms written obviously by talented counsel who anticipate countering the complaints of people who are not happy after placing an order. I don't like their methods of operating. Who would place orders of thousands of dollars knowing they would not be receiving their order for 4 months. Final Business Response /* (4000, 11, 2014/09/10) */ *** ***** is incorrect in stating that there is no way to verify what NWTM is saying. I encourage the BBB to set up a free account and walk through the process of purchasing bullion online with us at nwtmint.com, without, of course, placing the final order. It is more than clear what our shipping times are several times throughout the process. Again, unlike what *** ***** asserts, our terms were drafted in collaboration with the Consumer Protection Division of the WA State Attorney General. Although I do appreciate his assertion that NWTM's counsel is talented. *** ***** is certainly entitled to his opinion about NWTM's business practices, but his accusations on this forum are baseless and offensive. The vast majority of NWTM customers are return customers that come back order after order for our superior product and favorable pricing. We have never had a customer that didn't receive their product or a refund.

9/18/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Shipping promised by August 22, 2014. Email notification of delay to Sept 23, 2014. MWT Mint has had my $1500 for 90 days, and now wants more time to fulfill it's commitment.

Desired Settlement: Send immediately what was contracted.

Business Response: Initial Business Response /* (1000, 5, 2014/09/02) */ When Mr. ***** placed an order for silver with NWTM, he was quoted a shipment window between August 18-22. We were unable to ship his product by this window, and we notified him of the delay, and put him in our 30 day extended shipping window pursuant to the terms of the Consent Decree we entered into with the WA Attorney General's Office. The possibility of this delay is also clearly delineated in our terms and conditions. Currently, Mr. *****'s order is scheduled to be shipped by September 22nd. If his order does not ship by this date, he will be entitled to a full refund of his purchase price or the prevailing market price for the product, whichever is higher I hope this resolves the issues. Regards, ****** ****, Assistant General Counsel Northwest Territorial Mint, LLC

9/18/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order of 100 oz silver bar on 04/25/14 with order #XXXXX, trade#XXXXX. On 05/02/14, I received a notification from the company that they have received my payment and the estimated shipment window is July 21st - July 25th. I sent them an email on July 26 to check the status because I have not received any communication regarding its shipment status. *** **** responded that my order now has a new order number #XXXXX and it will be shipped no later than August 25th. Until now I have not received any notification regarding its shipment status. I placed the second order of the 100 oz silver bar on 05/01/14 with order #XXXXX, trade #XXXXX. On 05/09/14, I received a notification from the company that they received my payment and the order will be shipped between July 28th and August 1st. Then I received a delay notification that it will be shipped no later than September 2nd. There is no refund offer, just an offer to sell back at market price. Today, I tried to log into my account on the company's website. It said invalid. I tried to recover my password, and it didn't recognize my email address. I also tried to check my order status by entering just the order numbers and it said no order associated with the ID entered for both of my orders. Have they deleted my account? Is this a scam?

Desired Settlement: If my orders are not going to be shipped within the next few of weeks. I would like full refund of what I paid for.

Business Response: Initial Business Response /* (1000, 5, 2014/09/02) */ As both of Mr. *********'s orders have been delayed past his quoted shipping window and the 30 day delay, he is entitled to either a full refund or to sell back his metals at the current market price, whichever is higher. To request this refund, please call X-XXX-XXX-XXXX.

9/18/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This is the second instance where I've had a negative experience with the company and it's business practices. They seek out business by luring unsuspecting customers with gimmicks (free product) that are false, and with false shipping timelines and expectations. I received an email on 22 Aug saying that my last order (that was supposed to ship that day) would be delayed an additional 30 days. I called on 25 Aug and discussed my concern with two managers who had poor customer service skills and who failed to resolve my concern. My request was for a full refund of my final order since they've had my money and product for more than 3 mos now, of which they declined without justification. I requested a refund to make up for the negative experiences I have had to end my business with them.

Desired Settlement: Refund of $2399.00

Business Response: Initial Business Response /* (1000, 5, 2014/09/02) */ Mr. ***** has placed three orders with Northwest Territorial Mint (NWTM), two at the beginning of May and one at the end of May. When Mr. ***** placed his first two orders, he was quoted a shipping window of July 28-August 1 and his orders were shipped on August 1st. It is unclear fro Mr. *****'s complaint what about these first two transactions were unsatisfactory. The shipment window for his third order was originally quoted as August 18-22. We were unable to ship his product by this window, and we notified him of the delay, and put him in our 30 day extended shipping window pursuant to the terms of the Consent Decree we entered into with the WA Attorney General's Office. Currently, Mr. *****'s order is scheduled to be shipped by September 22nd. If his order does not ship by this date, he will be entitled to a full refund of his purchase price or the prevailing market price for the product, whichever is higher I hope this resolves the issue. Regards, ****** ****, Assistant General Counsel Northwest Territorial Mint, LLC

9/15/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed order #XXXXX with Northwest Territorial Mint for silver. On 5/5/14 I received an email confirming my order and the receipt of payment in full. The email stated the estimated shipping date would be 7/25/14. The email stated it could be an additional 30 days past that date before the order was shipped. On 7/25/14 I received another email stating the shipment would be delayed but would ship within the next 30 days. On 8/26/14 I called Northwest Territorial Mint to inquire as to why my order had not shipped yet. The stated it would be at least another 3 weeks before my shipment would be sent. They acknowledged in that phone conversation that smaller orders, placed after my order at higher sales prices, had been shipped out before my order. During the 8/26/14 phone conversation they offered a full refund of my purchase price or a refund at the prevailing market rate. This is unacceptable. I purchased and paid for silver and expected the purchase to be honored in the time frame as was promised. They have been using my money for at least 14 weeks and I only desire to receive the product I purchased.

Desired Settlement: I want the order that I have paid for delivered.

Business Response: Initial Business Response /* (1000, 5, 2014/09/05) */ Northwest Territorial Mint apologizes for the delay of *** *************'s order. However, when he placed this order, he agreed to our terms and conditions. Among those terms is the provision that if we are unable to ship by our quoted deadline (and an additional 30 days), the customer is entitled to a full refund or to sell back his metals at the current market price, whichever is higher. *** ************* chose, instead of getting a refund, to wait for his product. We will ship his product as soon as we possibly can. According to our vault this morning, it should be able to go out the door by Monday. At anytime before his order leaves our facility, *** ************* can receive a refund if he doesn't want to wait any longer. I hope this resolves the issue. Regards, ****** ****, Assistant General Counsel Northwest Territorial Mint, LLC Initial Consumer Rebuttal /* (2000, 7, 2014/09/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received my order, thank you, that's all I wanted. I believe that it took contacting the BBB to get this organization to ship my order. I believe that if I did not file my complaint with the BBB I would still be waiting.

9/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sent NW Territorial Mint my Palladium bullion inwhich they quoted a price. I requested an exchange for the silver eagle which they agreed to but never mentioned they had a backlog of deliveries. June of this year I got the first 30 day delay. In July I got another delay notice. I called and received an email stating i would have delivery in couple weeks or i could get a check. Two weeks later I sent email requesting a check. Reply stated that it would take two business days to process than mailed to my address. Friday 15 August requested confirmation check was mailed. An email received from NW did not exactly confirm just that check being mailed to my name and address. August 22 still no check which should be over 9K!

Desired Settlement: I want my money from selling the Palladium at the price they quoted me.

Business Response: Initial Business Response /* (1000, 8, 2014/09/02) */ Mr. ******'s refund check was mailed by NWTM once it was requested. If he has still not received the check in the mail, please have him notify our customer service department immediately at X-XXX-XXX-XXXX. I hope this resolved the issue. Regards, ****** ****, Assistant General Counsel Northwest Territorial Mint, LLC Initial Consumer Rebuttal /* (3000, 10, 2014/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Check was mailed a week after I requested it and they were not truthful about delivery schedule for the silver or the check. Customer service has a lot to be desired. Their web site should state expected delivery delays on items that have backlogs. I will not be dealing with them in the near future.

8/6/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order and paid $2122.00 on 3/25/2014. On the order (order #XXXXX) it states, and the man on the phone also told me, 8-10 weeks for delivery once the check clears. 13+ weeks later on 6/20 I received an email stating, among other things that they were behind in shipping and my order was "now scheduled to ship no later than July 21st". July 21 came and went so I called and spoke to **** on July 22, 2014. She informed me that they were behind in shipping and it could be another 30 days or even more until they will ship it. They offer a liquidation and money back offer but that is not what I want and that is not the point. They are making sales when they knowingly don't have the product and won't be able to produce it in the promised time, and knowingly lying to customers about it when they are selling it. Nowhere on their site does it say that they are over 2 months behind in shipping or that your order may take 4 to 6 months to be shipped. If that type of deception it's not criminal, it should be.

Desired Settlement: I want the product shipped to me in new condition as promised immediately if not sooner.

Business Response: Initial Business Response /* (1000, 5, 2014/07/30) */ Mr. ******** product shipped on July 28th with the FedEx tracking number XXXXXXXXXXXX. When Mr. ********'s order was delayed past our expected shipping window, he was given the option of receiving a full refund or waiting for his product. He chose to wait and we shipped as soon as we could. I hope this resolves any problem. Regards, ****** ****, Assistant General Counsel Northwest Territorial Mint Initial Consumer Rebuttal /* (2000, 7, 2014/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) My shipment arrived today.

7/24/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: ordered a 100 oz. bar of silver. Contract states a 10 day hold on check and a additional 30 day to deliver product if supply is not available. they then put in a e-mail about 8 week delivery time, but this time is not in my contract. they are way pass the delivery time. I want a refund. Product_Or_Service: 100 oz. pan american silver bar Order_Number: XXXXX

Desired Settlement: DesiredSettlementID: Refund a full refund and interest paid

Business Response: Initial Business Response /* (1000, 7, 2014/07/21) */ Mr. ******* placed an order with Northwest Territorial Mint (NWTM) for one 100 ounce Pan American silver bar. When Mr. ******* placed this order, he was clearly told that his order would ship in 8-10 weeks and there could be an additional 30 day delay. This 30 day delay is delineated in our terms and conditions, which each customer must read and agree to. Mr. *******, again, was told of the estimated shipping times when he got email notification that his payment had been processed. Although Mr. ******* claims that our delivery times are not in our contract, that is simply untrue. Mr. ******* agreed that he read and agreed to our terms and conditions before placing this order, but when he spoke with our customer service representative, he said that he never read the contract. I'd suggest to Mr. ******* that he reads the terms of a sale more carefully next time to avoid surprises. I'd recommend to the BBB that you take a look at our website to see how clearly our shipping times are delineated. Mr. *******'s order was shipped on July 11th, before the end our our agreed upon shipping time (***** tracking: XXXXXXXXXXXX). Regards, ****** ****, Assistant General Counsel Northwest Territorial Mint Initial Consumer Rebuttal /* (2000, 9, 2014/07/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

7/16/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order with NWT for precious metals on 2/26/14. NWT indicated the shipment would be sent shortly after receipt of payment so I used a wire transfer to pay, they received payment on 2/28/14. Since then, they indicated that it might take up to 10 weeks to fulfill this order and that was the last I heard from them until 5/9/14. On that date, I wrote them asking if there were going to be any delays in this shipment and they responded that, yes, an additional delay of up to 30 days was expected. During the interim period, I placed orders with several other mints, each of which fulfilled their orders within days. I also became aware of several reports of NWT using this exact practice as a standard method of fulfilling orders. I now have no idea of when to expect this shipment, if it will be fulfilled, or if I will be expected to accept a reduced refund based on the movement of spot prices of these metals. I feel that NWT is using these monies from order for as long as they can as interest-free loans to provide working capital for them. They do not seem to be concerned with Customer Satisfaction.

Desired Settlement: I would like to have NWT settle this order and fill it today. I do not want a refund, but I do want to receive the metals I ordered in a reasonable time frame.

7/2/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: In the month of February I placed two separate orders with NWTM. On Feb. 24th I placed order #XXXXX and received an email that my bank wire was received and posted the same day. I was sent an email stating that my shipping window was March 31st-April 4th. 3/11 I emailed asking to speak to mgmt regarding receiving orders in a more expeditious fashion and was told I will ask **** to call you. On 3/19 I emailed my contact to follow up and a day later 3/20 I received an email stating a delay of "a week or two". On 4/4, I received an email stating a delay now of May 5th. I responded that this wasn't acceptable and was told on 4/7 that my info was forwarded on to ****. On 4/9 I emailed for an update. On 4/10 I was told May 5th "likely". On 4/29 I emailed again for an update and was notified of another "possible delay in shipping". Now mind you until I inquired about my other Order #XXXXX yesterday I had received ZERO correspondence regarding that order. I was given some song and dance about usually orders take 10 weeks (first time I've ever been told or heard this) and then they have an additional 30 days after that to fulfill the orders? I have ordered from this company once before and it took 7-8 weeks to receive all of my order despite numerous excuses and promises broken. I have now spent a total of $117,490 with this company and only received $44,240 worth of my three orders. I don't want a refund, I want my order shipped in a reasonable and timely fashion. Both Sales orders state clearly on them 6 WEEKS TO SHIP AFTER GOOD FUNDS. Pretty certain that leads one to believe that reasonable and timely would be 6 WEEKS!!! PLEASE HELP ME GET MY ORDERS FULFILLED and stop this company from having their operations financed by other people's money!!!

Desired Settlement: I want both of my orders shipped in full and received by our company no later than the end of next week!

6/19/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: NWT Mint is a precious metals dealer. They do not honor the time of delivery terms presented on their website. I placed an order for some gold and silver bullion -- items that are extremely liquid and very common in the precious metals world. After holding my funds for five days (understandable), I was informed my delivery would take TWO MONTHS. This is despite the fact that their website says deliveries will be with 5-10 days after the holding period. This company is essentially getting an interest-free loan from me.

Desired Settlement: I'd like my order shipped promptly.

Business Response: Initial Business Response /* (1000, 5, 2014/06/18) */ *** ****** placed an order with Northwest Territorial Mint (("NWTM") on June 6, 2014 through our website (nwtmint.com). When he first went to place an order, he would have had to create a bullion customer profile. When creating this profile, our shipping times of 8-10 weeks was clearly marked. *** ******'s confusion comes from the fact that the products he first selected (3 1 oz gold bars) did not qualify for our bullion bulk discount and this placed him in the realm of our online store. The shipping times for our online store (small quantity purchases) are generally much faster than our bullion purchases (larger quantities, lower prices). When *** ****** was transferred to the online store, he likely saw faster shipping times. However, and importantly, when *** ****** added a 100 oz silver bar to his order, he was transferred back to our bullion department. These transfers were all made clear to *** ****** at the time. Because of the size of his final order, he qualified for much better pricing. Before he placed his order, the shipping time (8-10 weeks) was made very clear to him and was displayed prominently on the check-out page in a bright yellow box. Additionally, the shipping window was reiterated in our terms. If *** ****** does not want to wait for his order, he is entitled to sell back his order at anytime for the prevailing market price. NWTM will comply with our contractual obligations and will send his product by the time we quoted. Thank you, ****** ****, Assistant General Counsel Northwest Territorial Mint Initial Consumer Rebuttal /* (3000, 7, 2014/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The fact that the order bounces between two different "departments" of the retailer is A) confusing, and B) seems dishonest. Regarding their offer to "sell back my order at the prevailing market price", while it appears fair, actually is not. The seller charges a "spread" between the bid (the price at which they are a buyer) and the ask (the price at which they are a seller). So, if I did choose to take them up on this "generous" offer to buy back my order, I would be essentially paying the spread twice (once on the initial order, and once to liquidate). No thanks. NWT Mint is unethical. I should have done more research before doing business with them, as there are numerous complaints about these business practices available online. I only hope they did not hedge my order, since the value of my purchase has gone up about 5% in the last two weeks.

5/20/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered 1/4 bag of silver 50 coins. Neglected to read reviews before hand. After I send them a check for over $4100 on Dec 31, 2013 I receive word that it will be 8 to 10 weeks before I will receive shipment. After that time expires that said it will ship by the 24 of March. Now they send me notice that it will be delayed another 30 days. Please read there reviews these people are running a scam. Using our money for months and if you cash in they will make even more

Desired Settlement: My silver coins or full refund

Business Response: Initial Business Response /* (1000, 10, 2014/05/06) */ Based on our records and research of events, *** ****** placed an order for silver with Northwest Territorial Mint (NWTM) on December 31, 2013. When *** ****** placed his order, we told him that his silver would be shipped within 8 to 10 weeks after receipt of payment. After we received payment, we gave *** ****** an estimated shipment window for the last week of March. When we were unable to ship his order within that quoted time frame, we notified him of the delay, and put him in our 30 day extended shipping window pursuant to the terms of the Consent Decree we entered into with the WA Attorney General's Office. His order was shipped on April 22nd and received on April 26th. I hope this resolves the issue.

5/19/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order with this company on 3-21-14. The items were not listed as out of stock on the website so I thought they would be sent right away. After the payment was processed the receipt stated it would ship 4-18-14. Today, 4-16-14, I received an email stating that it would be shipped 5-15-14. Another month later. They only offer the market price as a refund which is less than I paid. They should not accept money for products they do not have.

Desired Settlement: Full refund with interest or my product shipped immediately. Also I want this company to stop selling products they do not have in stock.

Business Response: Initial Business Response /* (1000, 7, 2014/05/06) */ *** ***** placed an order for silver with Northwest Territorial Mint ("NWTM") on March 21, 2014. Unfortunately, *** ***** misrepresents his experience while placing an order with NWTM. He ordered from our website (nwtmint.com), as he has done several times since 2008. After he chose which items he wanted to purchase, the very first page of the check-out process displays what the current shipping time is. And then, right before he finalized the transaction, we showed him again what the estimated shipping window was. *** ***** had no basis for thinking that his order would ship immediately. Also, before he finalized his order, *** ***** had to read and agree to our terms and conditions. Clearly stated in our terms is the possibility of a 30 day delay in shipping. We initially gave *** ***** a shipping window and as soon as we realized that we were unable to ship his products within the original timeframe, we let him know. At that point, *** ***** had the option to sell his metal back to us at the prevailing market price, but he chose not to. NWTM will be the first to acknowledge that we have long shipping times. The vast majority of our clien