BBB Accredited Business since

All Service Glass

Additional Locations

Phone: (425) 392-1122 Fax: (425) 392-2923 255 NE Juniper St, Issaquah, WA 98027

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This company offers glass sales, service and installation. Glass replacement in windows and doors, replacement of whole windows and doors, shower doors, mirrors, tabletops, etc.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that All Service Glass meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for All Service Glass include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on All Service Glass
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 09, 1994 Business started: 01/01/1989 Business started locally: 01/01/1989
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity


Business Management
Mr. Joe Blundell, President
Contact Information
Principal: Mr. Joe Blundell, President
Business Category

Glass - Plate and Window

Additional Locations

  • 255 NE Juniper St

    Issaquah, WA 98027

  • PO Box 1222

    Issaquah, WA 98027 (425) 392-1122


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/16/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I brought in a doors to a family hutch and asked the broken glass be taken out and new glass put in. At the time of the drop off I made it clear to them this was a family heirloom and I thought it was roughly 80 years old and to please be careful. I dropped this off the week before thanksgiving and I wasn't able to pick it up until 12-15...nearly a MONTH later. When I picked it up I noticed a 2inch gauge had been take out when they took off the molding. I paid 137.00 to get 2 panes of glass put in and it took a month to accomplish and then they screwed it up. I asked for the Manager (***) to call me and make this right for me...which he did...he basically said there was nothing he would do about it. I ended up taking the pane of glass out..refinishing the chip myself and putting it back together myself. This *** guy should've at least offered to take money off my bill...TERRIBLE SERVICE.

Desired Settlement: Take 40.00 off my bill.

Business Response: Initial Business Response /* (1000, 5, 2015/02/09) */ Most importantly, we wish to apologize to our customer for the level of frustration he obviously experienced to have decided to file this complaint. We are deeply saddened and disappointed that our services did not meet his expectations. Upon receiving a copy of this complaint, we immediately contacted this customer to personally apologize and to find a mutually agreeable way of rectifying the situation. Having done so, it is our understanding that he has accepted our apology as well as an agreed upon resolution. We sincerely hope that his thoughts and feelings about this job have now been addressed with an understanding and respect that every customer deserves. Initial Consumer Rebuttal /* (2000, 7, 2015/02/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on All Service Glass
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)