BBB Business Review
BBB Accredited Business since 09/14/2005
WildTangent Inc
Phone: (425) 497-4500Fax: (425) 497-4501View Additional Phone Numbers18578 NE 67th Ct, Redmond, WA 98052www.wildtangent.comView Additional Web Addresses
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Description
This company offers the sales of online games and advertising tools globally.
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BBB Accreditation
A BBB Accredited Business since 09/14/2005
BBB has determined that WildTangent Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised WildTangent Inc's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 144 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
BBB has received a pattern of complaints from consumers alleging they were not aware of a monthly fee when purchasing a game at the WildCoin Club price. WildCoin Club enrollment includes a discounted purchase of games through the use of WildCoins, and the consumer is charged $6.99 per month for the purchase of 50 WildCoins per month, for a minimum of 12 months.
WildTangent Inc has since worked with BBB to change the language on its Web site to clearly and conspicuously disclose all terms to consumers regarding WildCoin purchase terms. BBB encourages consumers to carefully review the terms and conditions of products or services of any company prior to purchase.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 19 |
| Billing / Collection Issues | 66 |
| Delivery Issues | 4 |
| Problems with Product / Service | 55 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 144 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Complaint Breakdown by Resolution
| 05/14/2013 | Billing / Collection Issues |
| 05/14/2013 | Problems with Product / Service |
| 05/14/2013 | Billing / Collection Issues |
| 05/07/2013 | Billing / Collection Issues |
| 05/02/2013 | Advertising / Sales Issues |
  Page 1 of 26   | |
| 04/11/2013 | Billing / Collection Issues |
| 03/20/2012 | Problems with Product / Service |
| 03/12/2012 | Billing / Collection Issues |
| 03/09/2012 | Advertising / Sales Issues |
| 11/28/2011 | Problems with Product / Service |
| Page 1 of 3 | |
Industry Comparison| Chart
Games & Supplies, Advertising Specialties
Additional Information
topType of Entity
Corporation
Incorporated: August 1998, DE
Contact Information
Principal: Mr Mike Peronto (President/CEO)Customer Contact: Mr Bobby Cox (Director of Support)Mr Danny Cecil (VP of Operations)Mr Burke Dalpez (Customer Support Web Manager)Ms Amy Thomas (Controller)Mr Sean Vanderdasson (Vice President of Marketing)Business Category
Games & Supplies, Advertising Specialties
Industry Tips
Advertising Online - Before You Start, Get to Know the Ground RulesBuying Used Goods? Advertising Terms You Should Know
Dont fall for the promise of a free iPhone
Free Trial Offers: Are They Good Deals?
Ordering Specialty Advertising Items Can Be Good for Business
Map & Directions
Map & Directions
Address for WildTangent Inc
18578 NE 67th Ct
Redmond, WA 98052
LocationsX
1 Locations
-
18578 NE 67th Ct
Redmond, WA 98052(425) 497-4500
(425) 497-4646Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*WildTangent Inc is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Games & Supplies
Advertising Online - Before You Start, Get to Know the Ground RulesBuying Used Goods? Advertising Terms You Should Know
Dont fall for the promise of a free iPhone
Free Trial Offers: Are They Good Deals?
Ordering Specialty Advertising Items Can Be Good for Business
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.