BBB Accredited Business since

Chess House LLC, The

Phone: (360) 354-6815 Fax: (360) 354-6765 View Additional Phone Numbers PO Box 705, Lynden, WA 98264

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This company offers the online sale of games, chess sets, equipment and accessories for personal, educational, or business use.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Chess House LLC, The meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Chess House LLC, The include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Chess House LLC, The
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 10, 2006 Business started: 09/01/1972 in KS Business started locally: 09/01/1972 Business incorporated 08/22/2003 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Raphael Neff, Member
Contact Information
Principal: Mr. Raphael Neff, Member
Business Category

Games & Supplies Internet Shopping

Method(s) of Payment

Credit Card, PayPal, Check, Money Order, Purchase Order

Refund and Exchange Policy
90 days

Additional Locations

  • PO Box 705

    Lynden, WA 98264 (800) 348-4749


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/9/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I order : My Orders Order date: 06/06/2015 Order#: ****** Shipping to: ******* * ****** Items Ordered: Price: Status: 1 of : The DGT Electronic Chessboard USB & Bluetooth [DGT Pieces:Royal Pieces][DGT Clock:DGT 3000][DGT Case:DGT Custom Case - Green][Software:None] $1,449.00 Shipped Inside the box the Electronic Chessboard USB /Bluetooth wasn't enclosed. An Standard USB chessboard was there, the price difference is approximate $550.00 dollars.

Desired Settlement: Replacement with the correct unit before 10 July2015 .

Business Response: Hello *******,

We received your messages about the wrong chess board sent. I'm sorry about that. It appears that the product was mislabeled somewhere along the way. We are volunteering to expedited the replacement so that it arrives on or before your required date. We will of course also pay for the return shipping charges on the other chess board. Please try to keep it in good condition, so we don't incur extra loss there.

Thank you,

Raphael N***
Chess House

Consumer Response:  
Complaint: ********

I am rejecting this response because: I have in good faith returned the equipment in new/ excellent condition, and in a timely manner. I have provided you the *** tracking information showing it has been sent.( ****************** ) . What have you done to resolve this situation within a timely manner. ? 

******* ******

Business Response: *******,

I had arranged a replacement to be sent. However your mailing back this product prematurely complicates the matter because I don't know which portion of the product you have mailed back. We are sending a replacement product as promised, however now I don't know if you are sending back more or less than required.  Please trust us to take care of this promptly as we have already. As mentioned, return instructions were forthcoming.

What did you send back?

It would be helpful if you would phone us or at least answer your phone in order to resolve this efficiently.

Raphael N***

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the replacement bluetooth/ USB chessboard today via ***.


******* ******

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Chess House LLC, The
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)