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      Country
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          Find a Location

          Big Fish Games, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Big Fish Games, Inc.

              906 Alaskan Way Ste 700 Seattle, WA 98104-1010

              BBB Accredited Business
            • Big Fish Games, Inc.

              1999 Harrison St Ste 2300 Oakland, CA 94612-4731

            Business ProfileforBig Fish Games, Inc.

            Online Gaming
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.45/5stars

            Average of 33 Customer Reviews

            Customer Complaints

            246 complaints closed in last 3 years

            118 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/1/2003

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Big Fish Games, Inc. offers family-oriented online games.

            Products & Services

            Internet Gaming, Video Games

            Business Details

            This is a multi-location business.

            Find a Location

            Big Fish Games, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Big Fish Games, Inc.

                906 Alaskan Way Ste 700 Seattle, WA 98104-1010

                BBB Accredited Business
              • Big Fish Games, Inc.

                1999 Harrison St Ste 2300 Oakland, CA 94612-4731

              BBB File Opened:
              12/19/2003
              Years in Business:
              21
              Business Started:
              5/1/2002
              Business Incorporated:
              4/11/2005
              Accredited Since:
              12/1/2003
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              500
              Business Management
              • Mr. Todd Heringer, Senior Vice President
              Contact Information

              Principal

              • Mr. Todd Heringer, Senior Vice President

              Customer Contact

              • Mr. Todd Heringer, Senior Vice President
              Additional Contact Information

              Fax Numbers

              • (206) 213-3696
                Primary Fax

              Customer Complaints

              246 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/08/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I play virtual slots game called Jackpot Magic Slots which is a part of Big Fish Games. On March 04, 2024 at 6:25 P.M CST I hit 2 hearts and 3 wilds on *** bet in Gummy Drop World Tour which should have awarded me the 4.2 trillion jackpot. I contacted customer support and on March 5, 2024. I was told wilds don't substitute for hearts. I submitted 3 different screenshots where the jackpot was awarded with wilds and hearts. I was told again they do not substitute even with proof of it being awarded to other players with wilds and hearts. I have responded to them to questioning why i am being told they don't substitute when i am submitting the proof they do in my attached 3 screenshots the jackpot was awarded with wilds and hearts on 3 separate occasions. I have spent a ton of money on their app. I can purchase 8.4 billion for $100 dollars so you can see how much it would cost me to purchase these coins. Then to be told wilds do not substitute as hearts for me but have substituted for other players and I have proof the jackpot in gummy world tour has been awarded with wilds and hearts. They are doing nothing to resolve my issue only telling me incorrect information to keep from paying me for my win. Something is wrong and they are not doing anything to resolve the issue. I would like to resolve this with them because they owe me *****************. 4.2 trillion chips. My friend code is ********
              Read More

              Customer Reviews

              33 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mukarram D

              02/21/2024

              After I spent 1000$ in 3 days, game moderators started manipulating my game account more and want me to spend more money, system generated "disconnect" messages on every time I was almost winning, I made videos and screen s**** proving that game was manipulated for sure

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