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          Sleepers In Seattle has 1 locations, listed below.

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            Business ProfileSleepers In Seattle

            Furniture Stores

            Contact Information

            4741 California Ave SW

            Seattle, WA 98116-4412

            Visit Website
            (206) 932-8500

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            4741 California Ave SW, Seattle, WA 98116-4412
            BBB File Opened:
            8/28/2013
            Years in Business:
            32
            Business Started:
            6/1/1991
            Business Started Locally:
            6/1/1991
            Type of Entity:
            Corporation
            Alternate Business Name
            • Savvy Leather Sofas
            • Also Inc
            Business Management
            • Max Alcabes, VP
            • Mr. Carlos Alcabes, President
            Contact Information

            Principal

            • Max Alcabes, VP
            Additional Contact Information

            Fax Numbers

            • (206) 932-6981
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/15/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I purchased furniture form the company. Their shipper completely mishandled the delivery and sent it at the wrong side of the country. Sleepers in Seattle did not, and could not, do anything about it. They offered no support and no resolution. Weeks later, I still have no idea where the product is and when I am going to get it.
            Read More
            Read 4 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Christiana M.

            03/12/2022

            I ordered a sleeper for my unit. I received and unwrapped a "new" mattress but upon inspection it was dirty. I sent photos and after two emails sent a third advising I needed a response. Upon the third email I was told I would be sent upholstery cleaner. COMPLETELY UNACCEPTABLE for over $3000 spent on a high end Natuzzi sleeper couch that I planned to use as my PRIMARY bed. I was so appalled by the email I received (especially given Covid health concerns) that I called and asked to speak to a manager. I documented the dirt on the mattress after I opened it with photos which was shrink wrapped and sealed. Somehow it had obviously been mishandled prior to arriving from Seattle to *************. ******** sold this to me and after I told her I am not accepting a DIRTY new mattress HUNG UP on **** want my money back and to return this, totally unacceptable customer service and mishandling of a legitimate customer concern.

            Sleepers In Seattle Response

            03/21/2022

            When these sofa sleepers ship, the mattress is entirely brand new, completely encased in shrink wrapped plastic. This wrapping is never opened. This absolutely did not leave our warehouse in that condition. When you accepted delivery, we were advised that you paid the delivery team to disassemble this sofa and bring it into your home. We do not know what occurred during this part of the delivery. We offered you an upholstery cleaning kit to address the issue as a courtesy. This does not qualify for a return.

            Customer Response

            03/29/2022

            I did NOT pay for a dirty mattress which is an unacceptable and UNHYGIENIC especially during a global pandemic. I received an unclean product which is NOT what I paid for and I do not accept this response: I need a clean mattress and not receiving one should automatically enable a refund and return. I cannot believe the gall of this company. I let them know within the return period about this issue, and I can see now the unethical practices of not responding to me in a timely fashion. I do not recommend this business and I hope the BBB will want copies of the same photos I sent this company immediately upon opening the mattress. It was packed and DIRTY so it came to them in this condition from their supplier.

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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