BBB Accredited Business since 12/16/2004
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This company offers retail furniture sales.
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A BBB Accredited Business since 12/16/2004
BBB has determined that Selmer's Home Furnishing Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Selmer's Home Furnishing Inc's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||2|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Complaint Breakdown by Resolution
|10/07/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Failure to honor a contract or agreement
Complaint: We purchased a ****************** couch in Dec. 2012 and in April 2013 we noticed the bottom and back cushions starting to sag and flatten badly. We called Selmer's in May 2013, had their store rep look at the couch and heard in late May that the cushions were under warrantee. Since then, we have called and visited the store at least 10 times trying to get the cushions replaced. Each time we were told someone "had to talk to the company" and they would get back to us. We emphasized to them that I had severe back trouble and needed a firm couch to sit on. Last week (8/6/13) I called ****************** and was told that cushions were sent to Selmer's in late June and early July. Calling Selmer's I was told that the cushions were not in and that they would call me back "today" (8/6/13) after they talked to *******. They did not call.Today (8/15/13) my wife called and was told that the cushions were in fact in, but that they would not switch them out as we had ordered a higher quality replacement couch. Selmer's has lied to us about the arrival of the cushions and replacing them. They have totally ignored my bad back and stonewalled us about the cushions.I WOULD NEVER PURCHASE ANTHING AGAIN FROM SELMER'S, as their customer service consists of lies and deceit. They have had numerous occasions to make this right and they chose to continue to lie, even after they were told about the cushions being sent out as replacements. They have totally disregarded my health (back) issues and outright lied to us about the replacement cushions from *******.A COMPANY THAT LIES TO IT'S CUSTOMERS has no right to remain in business, and purchasing something from them is AT YOUR OWN RISK! I have NEVER been treated so badly, or lied to as much from any company before. A company that lies and deliberately misleads it's customers is the worst kind and should be AVOIDED at any and all costs. Even a total refund of the original purchase price would be an insult to us. AVOID SELMER'S, AVOID SELMER'S!!!!!!!
Initial Business Response
Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
|03/12/2013||Problems with Product / Service|
Furniture - Retail
Type of Entity
Incorporated: May 2002, WA
Contact InformationPrincipal: Mr Tim Schlaht (President)Customer Contact: Ms Vicki Trader (Secretary/Treasurer)
Furniture - Retail
Map & Directions
Map & Directions
Address for Selmer's Home Furnishing Inc
419 E Wishkah St
Aberdeen, WA 98520-4132