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          Design Within Reach Inc has 1 locations, listed below.

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            Business ProfileforDesign Within Reach Inc

            Furniture Stores

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            8/21/2007
            Years in Business:
            19
            Business Started:
            9/5/2004
            Business Started Locally:
            9/5/2004
            Business Incorporated:
            2/8/2007
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Brody Smyers, Site Manager
            Contact Information

            Principal

            • Mr. Brody Smyers, Site Manager

            Customer Contact

            • Mr. Brody Smyers, Site Manager
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/31/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I ordered a bed from Design Within Reach in ******* in May 2022. The sales manager in the ******* Store ordered the wrong bed, which he has admitted (email attached). After we realized we had received the wrong bed we complained to DWR who promised to then deliver the correct item, but they then delivered the wrong bed again (i.e. they delivered the wrong item twice!). The sales manager in the ******* office finally realized that the wrong bed kept getting delivered because he had entered the wrong order in the system. He offered to correct the issue by selling me the correct bed at a modest $500 discount, and then take back the incorrect bed as return. I ended up reluctantly accepting the offer because I of course wanted the correct bed. However, to get DWR to deliver the correct bed I had to pay for it, which means I have now paid for two beds (more than $10K) while waiting for the matter to be resolved. It is now January 31st 2023, and I still have the wrong bed in my apartment while I am waiting for the correct bed to be delivered. I understand that the correct bed might get delivered soon but DWR has not informed the delivery company to pick up the incorrect bed so I can get my refund.I think it is unacceptable that I have to carry a $10K balance on my credit card while waiting for DWR to resolve the issue. Also, throughout the process I have only been able to get in touch with the sales manager in the ******* store. DWR has (perhaps deliberately?) made it close to impossible to complain about their services (just look online and you will find no contact information).I'm looking for this matter to get resolved so I can 1) get the correct bed, 2) return the incorrect bed and get my refund. When the matter is resolved I will never buy anything from Design Within Reach again, and I would discourage other people from doing the same due to the experience I have had.
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