Business ProfileforMountain View Funeral Home

My mom passed away on 5/19/2023. On Sunday the 21st I met with funeral director. We paid **** dollars, director said that was all.She asked if I wanted to be notified before the cremation. There was a Japanese custom that I wanted to do. After not hearing anything for 2 weeks, I called to see what was going on.mom had already been cremated, manager asked if there was anything they could do. Advised it was already done. They said that she would be interred on 6/21. It could take place day before or day after. I said I would come by after 2pm on Thursday 6/22. I get a call a few days before Thursday. States someone neglected to tell me I had to pay another ******. I advised unable to pay that amount, they said I could take moms ashes home. I asked since the urn was already paid for could I pick up ashes in the urn. ***** told me I could. On Thursday morning he calls to say mom was unable to be placed that day. He said he would call me as soon as she was ready. I havent heard anything back from *****. I called the following Monday and asked if I could sell the niche and bring both mom and dad home. ****** said she had to ask her manager if that is something I could do. States she would call me back. After not hearing from her I called back and was told manager was and he would be back in a couple of days. I have since messaged ***** asking if I could pick up moms ashes. He hasnt called me back or messaged me. I feel as though they are holding my moms ashes hostage since no one is getting back to me. I just want my moms ashes returned to me so I can let her rest in peace. The front page of their online site..it says no hidden fees. I beg to differ on that. Thank you for your time.