BBB Accredited Business sinceAdditional Locations
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This company offers manufactured meat snacks.
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A BBB Accredited Business since
BBB has determined that Oberto Brands meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Oberto Brands include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Steve Haft, Vice President Mr. Thomas Ennis, President
Food Manufacturers, Wholesalers, Distributors
Hours of OperationMonday-Thursday
Alternate Business NamesOberto Sausage Company
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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BBB Complaint Process
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
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Additional Phone Numbers
- (615) 864-7700(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On 3, February 2015, I bought some of their product at ****** Wholesalers in Portland Oregon where I live. The product tasted like flavourless cardboard. it was totally inedible, and I called their number on the back of the bag and I was treated like I had my head in the gutter.. and got a direct number and found out that their customer services was a 3rd party company. The person I spoke to at Oberto told me that she would send me coupons or something to reimburse me for the product that I paid for that I was unsatisfied with. Well nothing happened over and over.. Then I went on Facebook and complained on their website. I got a message from Oberto via Facebook for my email which I gave. I got a email from a ******** *** at Oberto. she asked for my number which I gave (gave back in February also). I was told over 2 weeks ago in the conversation with Ms *** that she would send me either gift card to ****** for the price I paid for the 2 twin packs or product. I emailed her a week later.. asking what was happening.. and I got a response that she mailed me some coupons and gift cards last week (her words) and that I should be receiving any day.. Well a week went by and nothing so far. So far it has been 4 months since I bought a product that I could not enjoy/consume and several phone calls and emails later, I am still at point zero. I emailed Ms *** asking her about it for I had not received anything and then asked what address did she use if she sent it, and have not heard back, so I am in the conclusion that nothing was sent and nothing will be done about their product that I paid for and could not use.. tossed it into the garbage.
Desired Settlement: I want to occur what was told to me. And I want them to follow through with what I was told. (and I also want tracking so I can track it and verify that it was sent)
Ms. *** spoke with this consumer on Friday, June 12th. The consumer informed Ms. *** that she never received the first two coupons that we mailed her via US postal service. Ms. *** confirmed the consumer's address that the coupons were mailed. Ms Roe mailed the consumer more coupons via ***** on Monday, June 15th. She also called the consumer this morning and emailed her the tracking number. Ms. *** will check back in with the consumer on Thursday, the expected delivery date, to
|7/16/2013||Problems with Product/Service|