Business ProfileforSilver Superstore LLC

On 7/7/23 I placed an order (********) for 8 pieces of flatware to complete my original, authentic set (purchased last month from ******** Sonoma) that is made in ****** and is stamped "******". At first glance the new pieces matched my set, but then I noticed that there is no "******" stamp on them and the quality is not as flawless as my original set. On the Silver Superstore website the item description stated "made in ******" so I was surprised with what arrived. I contacted customer service on 7/15 and was told: "I am unsure what year they stopped stamping made in ****** but it is very common for manufacturer plants to change warehouse locations frequently and that is when you would notice slight changes in the finish, weight and how they stamp the pieces. If your flatware is older than 3 years this is likely why you are seeing the differences that you mentioned. All of our products are authentic and directly from the manufacturer. If you are unhappy with the pieces we have free returns. You just need to follow the instructions on the back of your invoice. Please let me know If you have any questions."Looking at the return instructions, there is only a returns address listed - no free returns unless there are defects. I consider this to be a defect and am even thinking that these are knock off items. I reached out to the agent again for a free return label and received a message stating she is out of office. I then forwarded my request to the customer service email again, and have yet to receive a response.The online description of these items is not adequate, since it cannot be proven that these are made in ******, without a stamp stating so. And if they are not made in ******, the description should clearly state that. All high end, authentic flatware is stamped with country of origin.So far, I am extremely unhappy with my experience and do not consider this a reputable company. I would like my order fully refunded.