This business is not BBB accredited.
Phone: (425) 385-8038 13018 39th Ave SE, Everett, WA 98208 View Additional Email Addresses
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This company offers an integrated wellness center, spa and fitness center, as well as a conference center for rentals.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- BBB does not have sufficient information to issue a rating on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Aylin Medina, Corporate Relations Ms. Ashley Sahlin, Vision Quest Controller Mr. Brad Swartz, Member
According to information provided to BBB, this company's assets were purchased on December 30, 2013; therefore, this company is no longer operational under the previous ownership. For more information about this company under its new ownership, refer to its BBB Business Review at http://www.bbb.org/alaskaoregonwesternwashington/business-reviews/exercise-and-physical-fitness-programs/l-a-fitness-22005406.
THIS LOCATION IS NOT BBB ACCREDITED
13018 39th Ave SE
Everett, WA 98208 (425) 385-8038 Directions
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Additional Email Addresses
- - eQuote
- - Communication/Mass Email
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I went to cancel my membership with ***** He even picked up the phone and called ****** for approval to cancel my membership. But I was charged $75.56 on July 25th with the charge clearing my account on the 26th. I did not have that amount in my bank account which I expressed to **** which was even more pertinent that I be sure to cancel. When I tried to pay a bill and my card was declined, I called Vision Quest. I spoke with a young lady, who I told I needed to speak with ****** asap since I need my money back now on July 30th at 11:49 am and if not resolved I'll go to BBB. He called me back at 12:02 pm. Told me I'd have my money back in no more than 3 days and he would see about what they could do for my overdraft fee. It's now the 7th of August and I still don't have my money back, let alone the additional $35 charge from Bank America. And every time I call in since no one has the time to help me. The receptionist today (Her name is ********), when I called for the 5th time, attempted to transfer me to their financial department. When Adriana answered, I'm not sure if there was a bad connection, or another attempt to avoid me, she said hello twice I answered back as well and then she hung up. I called right back to try to speak with her, and ******** told me that now Adriana was busy and didn't have the time since she's speaking with her supervisor. Asked me once again for my name and number and even the receptionist said I'd be lucky to get a call back today! I'm so frustrated! I feel as though they have stolen over $100 from me. I originally had bought a 6 week trial from Groupon for $10. I regret doing business here. I feel they also need to do something about their ventilation system, and need a disinfectant spray bottle for every piece of equipment. There's maybe a couple floating around the entire place the two times that I even went to the gym. Darrel is a partial partner, told me he got out of the business of selling cars 15 yrs ago because he didn't want to screw anyone else over. Product_Or_Service: Gym membership
Desired Settlement: DesiredSettlementID: Refund I want my money back. I want my overdraft fee. But at the very least my money back since it is so un-American to pay for a service that you deliberately made the effort to cancel. I would also hope that this would affect their A+ rating with you BBB. If they would have a spray bottle for every piece of equipment, I think that would be in the best interest of everyone health and safety.
Business Response: Initial Business Response /* (1000, 6, 2013/08/15) */ Our manager has spoken with ***** and refunded her $110.56 and her membership is cancelled.