This business is not BBB accredited.Additional Locations
Phone: (360) 649-4998 19164 Karl Pl NE, Poulsbo, WA 98370
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This company offers fireplace repair and installation services.
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for JD Installation include:
- 5 complaint(s) filed against business
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for JD Installation include:
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. John Dipino, Owner
Fireplaces Building Contractors Mason Contractors
Hours of OperationMonday - Friday 9am - 5pm
Saturday by appointment
Alternate Business NamesJD Installations
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
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Complaint: John D***** took a $800 deposit from me on 3/15/15, to purchase materials to replace a LP valve, burner and grate, and to install a lock top damper with a cable in a fireplace in my home. He failed to follow up to set up the installation. When I followed up, it took multiple attempts to reach him before he finally told me he had been in the hospital. After allowing him over a month of recovery time, he again failed to follow up and when I finally was able to get a response, had an ongoing series of excuses including continuing health issues, incorrect materials, loss of his business license and more, for either not responding to emails and phone calls or showing up for installation appointments. He finally agreed to let a competitor finish the work and then failed to produce the materials that I had paid for, and would not take the calls of the service provider. After 10 months of run-around, I requested that he give me my deposit back so I could start from scratch using someone else, and he promised to do this, yet failed to deliver on this commitment as well, over multiple occasions. I am still out $800.
Desired Settlement: I would like my $800 deposit returned.
Business Response: Well first off I was in hospital for several months with pneumonia and had to have lung surgery on left side . I was out of work till august that year as for trying to do the install there were several attempts made to do the job but Mrs ******* was not available or was out of town . I called a friend of mine to do the job for me and let Mrs ******* know they would be taking over as I shut my business down and am no longer in business and they never followed through on the job I just talked to Mr ******* today and let her know I would be giving her back her money. This is harassment and it needs to stop
Problems with Product/Service
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Complaint: Contracted with JD Installation for two fireplace inserts on September 30, 2015. I was told that the inserts would be installed withing two and a half weeks from receipt of 50% deposit on September 18, 2015 at time of estimate and this was confirmed at time of payment of deposit. However, as of December 8, 2015, contractor was still unable to fulfill contract. Contracter blamed supplier *** ***** Distributor for inability to fulfill contract. I spoke with **** ******** at *** ***** Distributor and he confirmed that the parts were not available as of such date and agreed to allowing me to cancell the order without a 25% restocking fee, which contractor claimed we would be charged if we cancelled. Upon confirmation from **** that no penalty would be assessed I cancelled the order and contractor agreed to refund our deposit completely. He did not. In fact, when I went thru my credit card company contractor claimed that the deposit was non-refundable although he had been telling me he was processing the refund. After I heard back from my credit card company I texted contractor again on status of refund. He does not answer my calls. He texted back saying he had processed refund, but the credit company was having problems processing and that he would look into it. I'm confused by his telling me one thing and my credit card something completely different. I thought contractor was a legitimate business, but am feeling defrauded. The initial install promise of within two and a half weeks was not met, nor pushed too hard by me due to his telling me that his family's home in California burned and he was traveling to help. Then, his kids came down sick and his wife was unable to stay home because of her work. Then, he wrote down the wrong date on his calendar. Then, supplier has filed claim against him with licensing board and he could not work with his license not active or on hold. Then, product wasn't there. Then, a full refund was promised.
Desired Settlement: A full refund of my deposit. He charged $1000 on my American Express and received a check from escrow directly upon closing of my property purchase for the remainder portion of the deposit. I would like the $1000 American Express credited back to my credit card and a check for the remainder.
Business Response: Good morning first of all in the matter of the two fireplaces it is company policy to collect 50% down on all jobs for this reason of customers cancellation of product. Our company ordered all materials the day we received payment we were told approximately 2 weeks but due to factor back log it took longer I was in contact with the customer to let them know the status. Time came and all parts were in but in a family emergency in California my family was victims of forest fires and all lost there homes so I had to go and help with that . I called to let the customer know of the issue and would get the fireplaces installed as soon as I could. The day we were scheduled to install the fireplaces I called to let the customer know that everything but one conversion kit from ng to lp was in and was at my suppliers company and the customer cancelled the order and demanded her money back in told her it would have to wait till I received the funds from my suppliers and I would return her 1000 .the next day she called her credit card company and disputed the charge and the funds were taken from my account and put into square account who I process credit cards through. They informed me the process could take up to 60 days .as for the restock fee it is company policy to charge 15 % on all returns or cancellation orders thank you
On September 18, 2015, I met with John of JD Installation and got a quote for two
On November 30, 2015, I got a text from contractor stating ''Good Morning I'm very
>>>>>>>>>>>>>>Please see attached documents<<<<<<<<<<<<<<
Business Response: Good afternoon I have contacted the credit company to her refund and they are saying it can take up to 60 days to refund her credit card. As for tri state she has been harassing them over money also . The escrow company will get the 1500 back as they were the one who sent the down payment not Mrs ******. As for company policy it is mandatory to charge a restock fee on all returns or cancellation orders. Thank you
Problems with Product/Service
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Complaint: Installed a new wood stove and pipe. Leaking in the roof occurred with the first rainfall thereafter. Called dozens of times--unaswered messages left. Finally 9 months later an appointment to repair was made: no show. New appointment made: no show. Also, $165.00 worht of extra parts we paid for were never refunded. Ultimately we paid $400.00 to another contracto to repair the damage.
Desired Settlement: Want the $165.00 for parts refunded--they possess the parts. Want reimbursement for the $400.00 we paid the independent contractor to repair the damage.
Business Response: Initial Business Response /* (1000, 5, 2014/12/27) */ Ok first off the parts that you returned to the local fireplace shop had nothing to do with my company . Those parts were to be installed on your fireplace so it would meet code like I told you they needed to be you didn't want them on so I left them because they were part of the job that were and are needed still. Your job was done in 2013 and I have never heard anything about a leak till I received a letter From the bbb. I did talk to your daughter about the parts and explained to her that they needed to be installed to meet code and she said i quote ( my dad has Alzheimer's and doesn't remember a lot ) I have tried to call several times after that and have never heard anything back. My cell phone is my office and work phone it goes where I do. You said you had a handy man come out and tell you we installed the wrong size connector ? I would like to know his certifications on chimneys and fireplaces. The chimney that was installed prior to my company coming out was 8inch and so was the flashing on the roof that had already been leaking cause we pointed that out to you when I cut into your wall . We removed the old 8inch and installed new 6inch and fixed the flashing that was leaking prior to our install to code then over a year later I get a complaint from the bbb about a leak I don't know what to make of that . If you would like your parts that need to be installed on your fireplace I would be more than happy to install them if not then your going to need to send me a good phone number and adders to send you the difference for the parts . Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal /* (3000, 7, 2015/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The work you did was done in January. We paid you half of the amount ($2302.97), check #****, on 12/17/13 in order for you to order the parts; the balance to be paid on the day of completion, Check #****, $2302.97 on 1/8/14. On that day, you did not have time to complete the job, so you left parts to be done the next week. They were not parts "to meet code" or we assumed you would have finished before you left. You did not come the next week. We called after two weeks and you told us that they were not necessary and if we didn't want to use them, you would refund the $$. You stated that you were coming up this way soon and you would get them from us. All of this time, we thought you were subcontracted by the local ********** in Hoodsport. She had given us your contact number and indicated that you were up in this area once a week. We had NEVER been aware of any leak in this house. We have lived here for 13 years and the only leak we have ever heard was after you installed a new stove and stovepipes. The leak began with the first hard rainfall. We actually waited a week before calling, thinking maybe it would stop. When it became louder and louder, we again called. I spoke with you and you said you would be up the next week--did not give a definite day. No show. We called again, no answer--left a message. At this point, my husband went down to the local ********** to inquire when we could expect you and leave the parts with the owner. This was when we discovered you were not working for the shop but had done the job independently. Again we called, and never got a response or return call. As the summer months went on, we called periodically. Many times there was just no answer and once or twice you indicated you would be coming up this way soon. This went on for months. Finally, I asked my daughter to call because I suspected you were choosing NOT to answer calls from our phone number. She called you on Sept 2. You answered and claimed that your phone had been out of order on and off. She said you were quite cooperative and told her to call us right away and have us call you and make an appointment to fix the leak and you would refund the $$ for the parts when you came. We called that day and there was an appointment made for the next Wednesday. She would have had no reason to say my husband has Alzhiemers's because he does not. When you did not come on the appointed day, we called again and someone named *******, said that there was no appointment on the books for that day. She called back and made an appointment for the following week. Nothing. We called that week, as well , and the phone was not answered. In an email from the owner of the **********, she indicated that she had asked you if you had taken care of the refund for the parts that she had turned over to you. She said you told her you had paid us. I told her that was untrue. As the fall set in and the rains were harder, I became concerned about the amount of water I could hear coming down the wall in my bedroom. I hired not a "handyman" but a local licensed and bonded construction company to come fix the problem before the water damage was too extensive. There has been no leak since he did his work. We paid him $400.00 to stop the damage.
Problems with Product/Service
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Complaint: On February 11, 2014 **** from JD Installation went went to a duplex I own in Bothell to repair a gas fireplace because the pilot light would not remain lit. **** serviced the fireplace and replaced a part for $282.62. **** phoned me that day to say the work was complete and told me it was working great. I paid him that day with over the phone with a visa card. The next daythe tenant called **** to say that the fireplace was not working. **** told the tenant that he would check his schedule and call him back to arrange a time to come back. **** told the tenant that the next part may be faulty. Several weeks later the tenant called me to say that **** had not called him back. I called **** who told me the same thing that it may be a faulty part and that he would reschedule a visit. **** never called. I checked my phone log and I have had left five voice messages and two text messages for **** since March 5 and his has quit responding to both me and the tenant about when he'll return to do the repair.
Desired Settlement: I would like a complete refund of the $282.62 that he charged. The fireplace still does not work and I do not feel as though I should be charged. The poor communication is terrible customer service.
|1/7/2014||Problems with Product/Service|