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Find a Location

ServiceMaster of Tacoma has 1 locations, listed below.

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    Business ProfileforServiceMaster of Tacoma

    Fire and Water Damage Restoration

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers emergency mitigation services for fire/smoke and water damage, mold, remediation and trauma clean-up, carpet and upholstery cleaning.

    Business Details

    Location of This Business
    5111 S Burlington Way, Tacoma, WA 98409-2805
    BBB File Opened:
    5/1/1984
    Years in Business:
    44
    Business Started:
    10/1/1979
    Business Started Locally:
    10/1/1979
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Carl Sorenson, President
    • Mr. Jeff Sorenson, Vice President
    Contact Information

    Principal

    • Mr. Carl Sorenson, President

    Customer Contact

    • Mr. Jeff Sorenson, Vice President
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/17/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Service master worked with our insurance company against us, they lied about the background check of the employees that went into my home! They are prison inmates! They damaged my home they took all my jewelry, wedding rings! And lied to my insurance company so our insurance only paid them, they only returned 20% of our home inventory and claim they lost 4 tons of my Inventory when I confronted the company they cut off all communication with me and only would talk to my insurance company which they worked against us to underwrite our claim
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    alan t

    1 star

    06/29/2023

    They were hired to remove any water damaged material and dry any existing water. I was not at the property to witness the "work" they did. I did get a bill for $1,091.68 a week later. I had a contractor send me pictures of the demolition they had done. And from the pictures the only "Demolition" was removing waterproof vinyl floor planks that were floating (not glued) while leaving the linoleum and the wood that was water damaged. The break down is: removing toilet 2 nuts and 1 water line $384.69 ($128 per nut) plumbing charge. Removing 15 vinyl floor planks Demolition $91.95. Water extraction $328.92. Though they claim the floor underneath was not wet nor was the wall boards that are water damaged so, they left the linoleum and wood walls. The "cleaning" fee of $200.60 for I suppose throwing away the flooring that was waterproof. a total of about 15 minutes work if you are slow and paid hourly. separate from this they were paid by ***************** for water damage to kitchen and put my 5-foot granite countertop with sink and faucet attached on its side on my laminate floor in the living room along with the toilet. With noting under either to protect the floor from scratches!

    Local BBB

    BBB Great West + Pacific

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