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            Business ProfileforGo Mobility

            Electric Scooter

            At-a-glance

            Customer Reviews

            1.5/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Go Mobility offers mobility scooters, power chairs, lift chairs, patient lifts, medical beds and accessories.

            Products & Services

            Electric Scooters, Power Chairs, Lift Chairs, Patient Lifts, Medical Beds, Wheel Chairs

            Business Details

            BBB File Opened:
            8/25/2011
            Years in Business:
            14
            Business Started:
            7/1/2009
            Business Started Locally:
            7/1/2009
            Business Incorporated:
            7/15/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Go Mobility Online
            • Go Mobility Scooters, LLC
            • Go Mobility Scooters
            • 2 J C LLC
            Business Management
            • Mr. Eric Hecht, Member
            • Mr. Jeff Cooperman, Member
            Contact Information

            Principal

            • Mr. Eric Hecht, Member

            Customer Contact

            • Mr. Eric Hecht, Member
            • Mr. Jeff Cooperman, Member
            Additional Contact Information

            Fax Numbers

            • (866) 888-4959
              Primary Fax

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/27/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I purchased a 3-Wheeled, Front Wheel Drive mobility scooter from Go Mobility. I needed support for changing a flat tire and contacted Go Mobility who had their EWheels Support Advisor contact me. Neither company offered the support I needed, I'm being ignored, abandoned and I cannot repair or send out to repaired a scooter with a restrictive motor cable attached to a 125 lb. machine. I cannot even begin to paint an accurate picture with a ***********************************************************************************pdf format.1) I want the support I have been denied to disconnect the motor cable so I can fix or have my scooter fixed. 2) Because of the neglect to provide support the rim broke apart and I'm told I need to pay hundreds of dollars for a new, complete wheel assembly because the motor is built into the rim. I will not be doing this. It's not my fault for the design flaw of EWheels, I won't pay for parts I don't need or want such as another motor and motor cable. I may be willing to extend a goodwill effort by paying for what a 13" rim, without motor and cable would cost.Please help me, my scooter is on the floor in pieces with no support. I think they just want me to go away and that's why they avoid me. I'm in my 70s in failing health and really need my scooter due to my inability to walk even short distances. I don't need this aggravation and would just go out and buy a different scooter from a different supplier but I can't afford to. Please Help Me!
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            tammy r

            01/12/2024

            I purchased E 19 s**oter a month ago from Top Mobility which is middle man for E wheels. ******* was delivered and didnt work. Called TM and in return they called EW multi times and finally got a return call Was told to send video of what s**oter was doing or not doing. EW sent new batteries. Husband went to install new batteries and dis**vered original batteries were soldered. Called TM back and asked how we were suppose to replace . Days went on without info til i asked for a full refund and got a shipping label from EW.S**oter was suppose to be picked up today and surprise no shipping ** showed up. It has been a horrible experience from day 1. I wouldnt buy a s**** from this **mpany, E wheels They never answer their phones Very poor customer service

            Go Mobility Response

            01/15/2024

            Sorry we are not Top Mobility nor E-Wheels. We are Go Mobility. You did not make any purchase from us and you have directed this review to the wrong company. 

            Local BBB

            BBB Great West + Pacific

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