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BBB Business Review

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BBB Accredited Business since

American Image Displays

Phone: (800) 676-3976 Fax: (425) 556-9611 View Additional Phone Numbers 4054 148th Ave NE, Redmond, WA 98052 http://www.american-image.com


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Description

This company offers sales and distribution of trade show display equipment.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Image Displays meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for American Image Displays include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on American Image Displays
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 24, 2005 Business started: 12/01/1983 in WA Business started locally: 12/01/1983 Business incorporated 02/20/2008 in WA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Charles Dugan, President Mrs. Terri Dugan, Vice President
Contact Information
Principal: Mr. Charles Dugan, President
Business Category

Display Designers & Producers Display Fixtures & Materials Display Installation Service Convention Services & Facilities Trade Shows, Expositions & Fairs

Products & Services

American Image Displays sells the following brand(s): We proudly represent most of the finest manufacturers in the industry.

American Image Displays offers the following product(s): banner stands, hybrid displays, pop up displays, trade show booths, trade show displays, trade show exhibits, truss displays

Method(s) of Payment
check, bank wire, ach, mc, visa, amex
Refund and Exchange Policy

http://www.american-image.com/terms-and-conditions-2/ 

Returns: All fabric panels and graphics are made to customer’s specifications and are non-returnable. All other merchandise is non-returnable unless the item is defective. American Image Displays will determine if the item is defective and offer you an exchange if required. No refunds are offered. If a pre-arranged agreement on possible returns has been made due to special circumstances, there is a 25% restocking charge on all hard goods and returnable merchandise with prior approval from American Image Displays.?

Alternate Business Names
TAD LLC
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.