BBB Accredited Business since
Phone: (425) 821-9833 Fax: (425) 821-9443 12911 120th Ave NE Ste E10, Kirkland, WA 98034
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This company offers general and family dentistry services.
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A BBB Accredited Business since
BBB has determined that Lindsay A Barry DDS PLLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Lindsay A Barry DDS PLLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementDr. Lindsay Barry, Member Mrs. Susan Demontigny, Patient Care Coordinator Mrs. Nicole Dill, Patient Care Coordinator
12911 120th Ave NE Ste E10
Kirkland, WA 98034 (425) 821-9833 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: My name is ****** ****** and I have been a loyal Dr. Barry's patient for over five years now and always used her services for my dental needs and even referred her business to my other family members. Up until now, I was completely satisfied with the quality of service she provided for all these years. I was very disappointed, however, with my most recent visit on August 28th, 2013. I used to live in Kenmore, WA but three years ago permanently relocated to Hillsboro, OR. After been stuck in Portland traffic for forty minutes and then driving North for another three hours, or so, I was a little late for my appointment. I attempted to contact the receptionist at 8:15 (office was supposed to open at 8:00) but got the afterhours recording instead, so I called in again at a later time and informed the receptionist that I am running late. Upon my arrival, I was told by **** ******, Patient Care Coordinator, that neither the Dental Hygienist ***** ********** who showed up but didn't even greet me) nor Dr. Barry could see me that day. I reminded them that I was driving all the way there from another state and offered to come back at a later time but **** ****** was adamant that it was absolutely impossible for them to see me that day. This is not the way to treat patients, regardless of where they reside or why they late. This was the first time I was late and I strongly feel that I was treated unfairly. I called in the day before my visit and was told by ****** ****, (another Patient Care Coordinator, who is not very familiar with the clinic's financial policies) that they had an additional vacant appointment at 11:00, I suppose it was no longer available but I believe they could still manage to see me at a later time. Overall, I am really disappointed with the level of customer service offered by the Patient Care Coordinators and the Dental Hygienist. As with all doctor/patient relationships, the issue of trust and rapport is essential and this is why I chose to keep going to Dr. Barry's office despite living in another state. I will, however, consider to come back at later date and give the clinic another chance make it right.
Desired Settlement: I seek no monetary compensation from the Barry General Dentistry, DDS, PLLC. However, I would like Dr. Barry and especially her staff to be more flexible and mindful with patients and perhaps consider investing in a quality customer service training program for the staff.
Business Response: Initial Business Response /* (1000, 6, 2013/09/09) */ In dentistry, we must run on a schedule out of respect for all patients. We always inform the patient of the time they will be here with us and the length of the appointment. On August 26th, 2013, this patient called to schedule himself and a family member appointments and were given options regarding the appointment time and day. Financial policies were reviewed in detail during the call. Wednesday August 28th, 2013 at 11am was chosen for the appointment time. On the day of these appointments, our office did not open until our regular start at 9am. When **** ****** arrived that morning, there were no voicemails from this patient saying they were stuck in traffic or any other indication that they may be late. We received a call at 10am informing us that they were running late. **** informed them that they needed to call us at 11am, their scheduled appointment time, to let us know how far away they were. He agreed. At 11am **** did not receive a call so our hygienist **** called both numbers we have on file for these patients with no answer, she tried again at 11:15 and still received no answer. At 11:50, 10 minutes before the appointment was due to be over, the patients showed up. **** explained that the hygienists and Dr. Barry had other patients scheduled starting at 12pm and had no other times available that day. We try to be flexible with people and fit them into the schedule whenever we can. Communication with our office is key to be able to do that. Had we known at the start of their appointment, 11am, when they would be arriving, then we may have been able to rearrange our staff to accommodate them. However, there are times when our schedule is completely filled and we do not have the extra chairs or staff to make such rearrangements. We apologize for the inconvenience and would be more than happy to see the patients again, however, we would appreciate more communication in the future if they are running late.