BBB Accredited Business since
Phone: (206) 365-2244 Fax: (206) 365-2256 12733 Lake City Way NE Ste 201, Seattle, WA 98125
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This company offers dental services.
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A BBB Accredited Business since
BBB has determined that Lake City Smiles meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Lake City Smiles include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementDr. Seng T Yea DDS, President
Dentists Dentist - Dental Implants Dentistry - Cosmetic Offices of Dentists (NAICS: 621210)
Alternate Business NamesLake City Smile Seng Yea DDS PS
12733 Lake City Way NE Ste 201
Seattle, WA 98125 (206) 365-2244 Directions
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I went in on 04/15/2013 to have a crown that had fallen off cemented back on. Four days later, it fell off again. I contacted the dentist office the next day they were open, and was told to come in that day, 04/22/2013. The receptionist told me that there would be no charge to have it redone since it fell off so quickly. The dentist cemented the crown again, and I left. The next day, the receptionist called and said the dentist wanted another $75. I reminded her that I had been told prior to returning that there would be no charge, and she said that he still insisted that I pay. I told her that since I was told it was to be done free of charge, I would not pay. I then received a statement stating I owed $75 more. This is not right, and his way of doing business is not moral. I refuse to pay since his authorized representative had assured me both prior to and following the brief 5 minute appointment that this was done for free.
Desired Settlement: I insist that **** ***, D.D.S. PS remove this $75 charge from my account.
Business Response: Business' Initial Response /* (1010, 9, 2013/07/12) */ July 8, 2013 Lake City Smiles XXXXX **** **** ** ** **** Seattle, WA XXXXX XXX-XXX-XXXX RE: Case #********:****** ******* *** came in on 4-15-13 because his permanent crown (tooth #7) came off. We did an exam, took x-rays, and re-cemented the crown. Prior to the re-cementation, *** was advised of the differences between the permanent and the temporary cement. *** has a cavity on the adjacent tooth and a cavity on the crown abutment. *** elected to have temporary cement because of the cavities and because he feels that he only needed the crown to stay on long enough for his job interview in a day or so. I informed *** that because of his very tight contact of the crown with his opposing dentition, I cannot assure him of how long the temporary cement will last. Clinical exam revealed that the patient has a history of severe incisal and occlussal wear on his dentition, probably due to his missing back teeth and/or bruxism. *** was aware and made aware of his complicated occlusion, and he still chooses to have the temporary cement. *** was very gracious and happily left the office. On 4-22-13, *** came in again because the same crown came off. *** chooses to cement with a permanent cement. *** left the office without any issues and he stated that heâ€™ll come back to get his other dental work done. I believed that my front desk didnâ€™t charge *** for the permanent cementation at the day of service because she thought that we were re-cemented again with a temporary cement. Out office protocol is that we donâ€™t charge again for the same work that was done, whether itâ€™s the patientâ€™s fault or not. In ***â€™s case, he was charged again because we used a permanent cement instead of a temporary cement. If we had used a temporary cement, then he would not have been charged again. NOTE: On 4-15-13, *** was only charged $75 for $200 worth of dental procedures (exam, x-rays, temporary cement). In addition, he was given a $10 courtesy because he didnâ€™t have dental insurance. His final fee was $65 ($75-$10). *** paid $80, so he had a credit of -$15 ($80-$65) on his account. *** stated that he was appreciative and grateful for our services, kindness, and courtesy discount. On 4-22-13, ***â€™s permanent cementation was $95 but he was given a $5 courtesy, so his balance was only $90. With his prior -$15 credit, his new balance came out to be $74 ($90-$15). Therefore, he was sent an invoice of $75. Sincerely, *** *** DDS Consumer's Final Response /* (-5, 6, 2013/06/25) */ Lake City Smiles immediately called and offered to remove this uncalled for fee. As long as they do not try to recharge for this mistake, I am satisfied that they have resolved the complaint. Thank you BBB! *** *******