This business is not BBB accredited.
Phone: (253) 756-8644 1919 N Pearl St Ste B4, Tacoma, WA 98406
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This company offers family dentistry.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Jeffrey A Stewart DDS include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Health Dental Disciplinary Board
PO Box 47867, Olympia WA 98504
Phone Number: (360) 236-4860
Business ManagementThelma Betts, Office Manager Mr. Jeffrey Stewart, Owner
THIS LOCATION IS NOT BBB ACCREDITED
1919 N Pearl St Ste B4
Tacoma, WA 98406 (253) 756-8644 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: This office recently instituted a policy to offer a fluoride treatment to all of their customers. I have told them multiple times to NOT offer this service to myself or my wife because ************ does not cover this service unless the patient is pre-teen or a senior citizen. They claim that they ask each time about the service, and we are required to tell them no. My wife did not get offered the option to say no last time, and they will not waive the fee.
Desired Settlement: It's the principle of the matter, that they need to admit that they do NOT ask each and every patient if they want the treatment, as my wife said she was not offered an option. I had to pay an addition fee to cover this cost, and would like it reimbursed, $17.80.
Business Response: Initial Business Response /* (1000, 13, 2014/05/20) */ Your wife was offered fluoride and she accepted... because she is an adult, we went forward with treatment per her acceptance. The treatment was performed and is ultimately your responsibility. There was documentation supporting your wife's acceptance in her file. This is the same protocol that we have used on everybody regarding fluoride since Jan 1, 2014. Initial Consumer Rebuttal /* (3000, 15, 2014/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) My wife was on nitrous oxide, so she does not recall being asked. The service was forced on her, and I trust her recollection. I want other people to understand that they are not required to have this service. Adults are not covered by most insurance for fluoride, so it appears to be a way for the office to generate more revenue. It was not an option for my wife. Final Business Response /* (4000, 22, 2014/06/10) */ I have responded to this before, but somehow it hasn't gotten to you. *** *********'s wife came in and had fluoride treatment as an option. There is documentation in the chart that insurance mav not cover it. However it i$ suggested from *** ******* as well as the ADA for oral health. His wife accepted the fluoride knowing that it may not be covered by insurc;ince. *** ******** was not in the office making the decision, but his wife was here for HER treatment and accepted the responsibility knowing that insurance may not cover it even though it is recommended. We do not treat insurance companies, we treat people and treat them with the up most respect and standard of care. We stand by our decisions and have documentation in the chart. He was not here for her appointment, and she is a consenting adult. If you have any additional questions please don't hesitate in contacting our office. ****** ***** OM Final Consumer Response /* (4200, 24, 2014/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sadly this is the office's word versus my wife's word. The office should require a signature acknowledging service acceptance. I would argue that ****** ***** was not in the room when my wife was offered the service, so there is no way they can guarantee to anyone that my wife said yes. Again, my wife was under nitrous oxide at the time, and would not agree to something that would not be covered by our insurance. I consider this matter closed, and hope that this office does not take further advantage of others with this service in the future. I will give a word of caution that other customers should request proof in writing when being offered services. And I want to clarify that we have no complaint about the dentist himself...****** ******* is wonderful, it's the front desk and billing that turned into a nightmare of the last few years.