This business is not BBB accredited.
Phone: (360) 856-4540 Fax: (360) 856-1777 727 Trail Rd, Sedro Woolley, WA 98284
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This company offers general dentistry services including children's, cosmetic and endodontics.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Atkinson Family Dentistry include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementDr. Brandon Atkinson, President Ms. Kristi Cook, Business Manager
Dentists Endodontics Dentistry - Children Dentistry - Cosmetic
Alternate Business NamesBrandon L Atkinson DMD PS
THIS LOCATION IS NOT BBB ACCREDITED
727 Trail Rd
Sedro Woolley, WA 98284 (360) 856-4540 Directions
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I went to this dentist over a year ago to get a tooth filled. They diagnosed me and said I would require a crown. I had made arrangements to make payments towards a crown then once those payments were finished I would get a porcelain crown for my damaged tooth and since then had paid in payments a little over a thousand dollars. They had applied a temporary cap to the tooth it did not last and I had to seek else where to get this job finished as I had relocated out of town. I requested that my money be returned for work that has never been done. And this office says regardless of what work has not been done I am required to still pay them for that incomplete work.
Desired Settlement: I would like a reasonable portion of my 1000$ payment back from this business as they had not finished the crown work. And the rest of the fee waved gone since nothing has been done to complete the job I had been making payments towards.
Business Response: Initial Business Response /* (1000, 6, 2014/04/21) */ **** was seen in our office 12/18/2012 for a crown prep on #18. **** had experienced a lot of pain with #18 we had tried both resin and amalgam filling and it wasn't feeling better. in Dec 2012 tooth was prep and a temporary crown was placed. Patient was to remain in temp for a month to see if tooth calmed down. Dr ******** advised tooth may be going to RCT and we wanted to watch it before placing permanent crown. In the mean time since **** could not pay for all of crown at the time of service we allowed her to make payments. **** had made $430 in payments from 12/18/12-2/10/14. Patient never returned to seat permanent crown. We refunded $930 the cost of crown back to patient's account and refunded her by check the amount of payments made to her crown, $430.00 on 4/18/14, . Patients balance is now a zero balance.