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Nakanishi Dental Laboratory

Additional Locations

Phone: (425) 822-2245 View Additional Phone Numbers 2959 Northup Way, Bellevue, WA 98004 http://www.nakanishidentallab.com


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Description

A family owned company, Nakanishi Dental Laboratory was founded in 1953 with the goal of providing superior dental products. We make every effort to give our clients the best quality restorations while also maintaining a dedication to the highest standards in client service. Located in Washington State, NDL is one of the west coast’s largest and finest dental laboratories, producing high-quality, custom crafted restorations that are designed to fit perfectly.

At Nakanishi Dental Lab, we specialize in a high level of technical partnerships with our clients, allowing us to assist on the laboratory portion of treatment planning for complex restorative cases. Our laboratory team consists of more than 40 dental technicians and we are currently certified/specially trained in all major implant systems.

Nakanishi Dental Laboratory is associated with many dental organizations, including the NADL/NBC, Washington State Dental Laboratory Association, and the Dental Lifeline Network. As of October 2011, NDL became the first privately owned laboratory in the state of Washington to achieve accreditation from the Dental Appliance Manufacturers Audit System (DAMAS). NDL is also a partner in the Dental Resource Alliance Group and an honorary member of the University of Washington Dental Alumni Association.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Nakanishi Dental Laboratory include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Nakanishi Dental Laboratory
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 20, 2009 Business started: 08/09/1953 in WA Business started locally: 01/01/1987
Type of Entity

Corporation

Business Management
Dave Nakanishi, Owner
Contact Information
Principal: Dave Nakanishi, Owner
Business Category

Dental Laboratories

Refund and Exchange Policy

Limited Warranty
At Nakanishi Dental Lab we are so convinced that you will be satisfied with our restorations and services that we offer a ten-day full credit or money back warranty. If upon initial inspection our restoration fails to meet your full expectations, return it to us with a complete explanation of the problem within 10 days of delivery for a remake or credit towards your account.

We further warrant that our restorations will be free from errors in workmanship to the extent that we will repair or replace (at our discretion) any product that fails because of errors in workmanship during a five-year period from delivery. When direct fault cannot be determined during the five-year period, the following no fault repair or replacement policy will be followed:
1. Defect within one (1) year, 100% repair / replacement by Nakanishi Dental Lab.
2. Defect within two (2) years, 50% repair / replacement by Nakanishi Dental Lab.
3. Defect within three (3) years, 30% repair / replacement by Nakanishi Dental Lab.
4. Defect within four (4) years, 10% repair / replacement by Nakanishi Dental Lab.
The purchaser shall be responsible for payment of the percentage repair and replacement cost not covered by Nakanishi Dental Laboratory. Such costs shall be computed as of the time of the repair and replacement and not the time of sale.

Remake Policy
Dentist has the right to inspect Case(s) prior to acceptance provided that notice of non-acceptance or non-conformance of the Case(s) shall be communicated to Laboratory within a reasonable time (not to exceed 10 business days) after receipt by Dentist.
Laboratory shall be given the opportunity to correct the defect or to replace the Case(s) (at Laboratory’s sole discretion) with a conforming Case(s), within a reasonable time and at the Laboratory cost *(restrictions apply).
Where Dentist requests re-manufacture or repair of the Case(s), Dentist shall resubmit all originals to Laboratory including but not limited to original impressions, models and restoration(s).

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.