BBB Accredited Business since

Qualstar Credit Union

Additional Locations

Phone: (800) 848-0018 Fax: (425) 957-4460 View Additional Phone Numbers 2133 152nd Ave NE, Redmond, WA 98052

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This company offers a credit union.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Qualstar Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Qualstar Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Qualstar Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1997 Business started: 01/01/1952 in WA Business started locally: 01/01/1952 Business incorporated 02/05/1997 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

National Credit Union Administration
1775 Duke St, Alexandria VA 22314
Phone Number: (800) 827-9650

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity


Business Management
Mr. Mark Nelson, President Ms. Tracey Elfstrom, Vice President of Member Relations Mrs. Kelli Purry, Marketing Manager
Contact Information
Customer Contact: Ms. Tracey Elfstrom, Vice President of Member Relations
Principal: Mr. Mark Nelson, President
Business Category

Credit Unions Other Depository Credit Intermediation (NAICS: 522190)

Service Area
Serving current and future members in WA state, with physical locations in Seattle, Bellevue/Redmond, Tacoma, Everett, Renton and Kent.
Products & Services

Checking, Saving & Investment Accounts; Auto, Personal & Home Loans; Credit Cards; Online and Mobile Banking with Bill Pay & Electronic Deposit; eAlerts; 6 Branch Locations in the Puget Sound Area; Co-op ATM Network; Shared Branching Network

Additional Locations

  • 1731 4th Ave S

    Seattle, WA 98134

  • 1731 4th Ave S

    Seattle, WA 98134

  • 2115 152nd Ave NE

    Redmond, WA 98052 (800) 848-0018

  • 2133 152nd Ave NE

    Redmond, WA 98052

  • 2502 Colby Ave

    Everett, WA 98201

  • 25844 104th Ave SE

    Kent, WA 98030

  • 4027 Tacoma Mall Blvd Ste K

    Tacoma, WA 98409

  • 617 S 3rd St Ste A

    Renton, WA 98057

  • PO Box 96730

    Bellevue, WA 98009


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/2/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I got charged $90 even though I never signed any contract or gave the company the permission to access my bank account.

Desired Settlement: complete reimbursement of $90 ASAP

Business Response: Initial Business Response /* (1000, 6, 2013/12/06) */ We do not have record of anybody by that name being a member of the credit union. Final Consumer Response /* (3000, 8, 2013/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I got charged $90 and I want complete reimbursement Final Business Response /* (4000, 10, 2013/12/12) */ As we stated above, we do not have any record of a ***** ********* being a member of our organization. Without this person providing more information about the specifics of this charge, we cannot provide any assistance. Thank you.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Qualstar Credit Union
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)