BBB Accredited Business sinceAdditional Locations
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This company offers a credit union.
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A BBB Accredited Business since
BBB has determined that Qualstar Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Qualstar Credit Union include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Mark Nelson, President Ms. Tracey Elfstrom, Vice President of Member Relations Mrs. Kelli Purry, Marketing Manager
Credit Unions Other Depository Credit Intermediation (NAICS: 522190)
Service AreaServing current and future members in WA state, with physical locations in Seattle, Bellevue/Redmond, Tacoma, Everett, Renton and Kent.
Products & Services
Checking, Saving & Investment Accounts; Auto, Personal & Home Loans; Credit Cards; Online and Mobile Banking with Bill Pay & Electronic Deposit; eAlerts; 6 Branch Locations in the Puget Sound Area; Co-op ATM Network; Shared Branching Network
1731 4th Ave S
Seattle, WA 98134 Directions
1731 4th Ave S
Seattle, WA 98134 Directions
2115 152nd Ave NE
Redmond, WA 98052 (800) 848-0018 Directions
2133 152nd Ave NE
Redmond, WA 98052 Directions
2502 Colby Ave
Everett, WA 98201 Directions
25844 104th Ave SE
Kent, WA 98030 Directions
4027 Tacoma Mall Blvd Ste K
Tacoma, WA 98409 Directions
617 S 3rd St Ste A
Renton, WA 98057 Directions
PO Box 96730
Bellevue, WA 98009
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Problems with Products or Services
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BBB Complaint Process
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
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Additional Phone Numbers
- (425) 643-3400(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I got charged $90 even though I never signed any contract or gave the company the permission to access my bank account.
Desired Settlement: complete reimbursement of $90 ASAP
Business Response: Initial Business Response /* (1000, 6, 2013/12/06) */ We do not have record of anybody by that name being a member of the credit union. Final Consumer Response /* (3000, 8, 2013/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I got charged $90 and I want complete reimbursement Final Business Response /* (4000, 10, 2013/12/12) */ As we stated above, we do not have any record of a ***** ********* being a member of our organization. Without this person providing more information about the specifics of this charge, we cannot provide any assistance. Thank you.